Living In A Block Of Flats Slowing My Speed?

Hi all,
I recently lived in a Infinity property with no problems at all. I have just moved in to a new flat in a block of flats and the speed is at best 2mbps. While this is slow, it feels even slower than that sometimes.
I was wondering, would the fact I am in a block of flats effect my speed? Would we all be running off of one line in/out of the building? If so, is it possible to have a dedicated line fitted?
Hopefully not silly questions, thanks.

every customer has their own individual line living in a block of flats will not affect your speed
have you tried connecting to the test socket to eliminate any internal extension wiring  
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Similar Messages

  • Getting BT Infinity for my block of flats?

    Hi,
    I have read a lot of post about people confused about why they can't get BT Infinity when their neighbours can. My question is similar but maybe a bit more specific.
    So I live in Crystal Palace, London. My flat is part of a 1920's development (approximately 64 flats within 4 blocks) located away from the street.
    All the other properties on my street and the next which it turns into can get 'BT Infinity' (this includes all the regular houses, a 1960's block and even the Church and local community hall opposite.
    I have checked the 'Openreach' site as well as the 'FTTC checker' where you can find your nearest exchange and they all use the same as my address but we are the only ones that don't receive 'Fiber to the Cabinet'.
    Is this a specific issue with my block of flat rather than the exchange and is it possible for my management company find out if there are any problems with the building like old wiring that needs to be updated etc?
    I've exhaust the internet and this forum, so if anyone can add anything that would be much appreciated.
    Many thanks
    Tom

    send an email to this address [email protected]
    openreach will email you back but may take a weekor so and give you information on your line and if infinity will be available and estimated date
    giving your phone number and cabinet number
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Bt infinity in a block of flats

    Okay so I finally moved out from my parents house and bought a flat with my girl friend, however We are a bit broadband crippled here, I'm currently with Sky Broadband ( Naughty I know being with another provider and posting in a BT forum)
    Becasue we live in a flat would that be a problem for BT infinty, I have just watched the "How to install BT infinty video" on the BT.com website and it says that a BT engineer would come into the property and install a fibre optic phone socket then connect the fibre optic line directly into the socket its self. I assume the block of flat's them selfs  will have loads of internal copper wiring going to various other flats and what not.
    BT infinity is due to be rolled out on the 30th of june and I wondered if I'd be okay to get it.
    The fastest I can get here is 5mb Download and0.5mb upload with ADSL
    Help would be great on this subject
    thanks

    Ahhh I see, I,ve never seen one of the "big green cabinets" near me . I guess I'm not in the roll out area yet, The road where I live on atm, all the houses, even the road was built in 2008 Do you think they will have already put fibre optic's inside the internal structure of the buildings to enable it for the switch over. We dont even have telephone poles here with the lines going accross the street. I think all the wiring is underground
    Just a quick edit, Ive found this in the next street
    Uploaded with ImageShack.us

  • Old wiring in a block of flats, who's responsible?

    Can't seem to get any clear guidance on this. Now if it's in my flat, fair do's I guess, but outside my flat?
    So far I've been told that it's anywhere from the green box in the street that's my responsibility, or from the  junction box in the box of flats to my flat by BT staff. What does a junction box look like. As far as I can make out in our flats, the wire runs along one wall in the corridor, going through lots of small boxes on the way and the individual flats connect off of the boxes, but when the wire comes up my side of the corridor there are no small boxes visible/
    The phone line is dead, internet is fine, have checked the phone itself elsewhere, it's fine, have plugged it into the old style box on the wall, same problem, no dial tone.
    Really any feedback on this appreciated, I'm on a very low income so £140 would be tough,  and from conversations I've had with BT it could be a lot more than £140 if there are bigger problems, and seeing the state of everything outside my flat that wouldn't surprize me if that was the source of the problems.
    I've thought about getting a new line, with new wiring, master socket etc for £130 which I assume is a fixed price, but I'm assuming that would just link into the building line in in my corridor of my floor, not be fresh wiring from outside.

    hamzen wrote:
    Yeah, the bottom one.
    If that's the case why did I get told by two people that was either from the junction box in the building where my line splits off to me, or that the junction box was the green box outside the flats, now I'm really confused. From what I've been able to read up that was definitely the case for the new  sockets re BT being responsible up to that connecting box, but for the old ones there was no clear demarcation line for responsibility when it came to a block of flats?
    Well I am not sure about older installations. I would have thought that when Openreach took over the external network, it would have included any of the existing wiring. There is nobody else who can work on this section any more.
    I would be inclined to report the fault and let the Openreach field technician visit, they are usually very good at sorting this type of problem out, it is probably a wire come disconnected.
    When you report it via this page Fault report
    It will do an automatic line test which should give an approximate location of the fault.
    As the master socket is in your flat, then you should not be charged.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Test bed : WLC makes slow WLAN speed vs. Autonomous

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    David,
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    running 10s inbound test (server to client) . . . . . . 1.94Mb/s
    ------ Client System Details ------
    OS data: Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
    Java data: Vendor = Apple Inc., Version = 1.6.0_37
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    Thank you for using Apple Support Communities.
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  • Rapidshare Manager Application slow upload speed

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    I am also suffering from slow upload speeds to Rapidshare.
    Yesterday the maximum upload speed was 2Mb/s, I have spoken directly to Rapidshare who have assured me that this definitely not at their end and that the upload speed to them is being throttled by Bt.
    I remember a few years ago that I was unable even to connect to Rapidshare via BTinternet. After many denials by BT that they were blocking Rapidshare, they finally came clean and admitted the blocking.
    Therefore I don't believe anything that BT tell me with regard to their operational practices especially from their overseas service centres who only know how to read from scripts!
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  • WRT310N Playstation 3 Slow Download speed and general lag

    Hey guys, I just recently bought the WRT310N and got both of my computers working with it. One is wired directly into the router, while the other is running off wireless. My Playstation 3 is able to connect to the router but I am getting an extremely slow connection speed.
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    Any advice? I have tried opening the ports, but that only seemed to slow it down. A couple of days ago I opened the ports specific to the game NHL 10 and for two days I was getting such a good speed in the game that it felt like I was playing offline, which was great! Then this morning, it just seemed do a complete 180. Now when I play the game I get an extreme amount of lag, and my other games like CoD4 get random lag spikes. Like, I'll be running and I get a lag spike which seems to happen fairly consistently every minute or so.
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    Message Edited by Nimer on 10-02-2009 03:58 PM

    I think you need to adjust the wireless settings of your Router, The wireless settings on your Router must have been setup to its default that's the reason you are receiving low signal strength on your PS3.
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    For Wireless Settings, please do the following : -
    Click on the Wireless tab
    - Here select manual configuration...Wireless Network mode should be mixed...
    - Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
    - Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
    Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
    For Wireless Security : -
    Click on the Sub tab under Wireless > Wireless Security...
    Change the Wireless security mode to WPA, For Encryption, select TKIP...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
    NOTE : Passphrase should be more that 8 characters...
    Click on Advanced Wireless Settings
    Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
    Now see if you can locate your Wireless Network and attempt to connect...

  • From the old forum.... Slow broadband speeds in th...

    FROM THE OLD FORUM Original post by John Jorgensen...
    Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 9:17 AM           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi,
    I have had bt broadband opt3 for almost 3 months now and have always had a healthy 9mb+ connection, however have noticed it being very slow in the evening when I come home from work, I checked the speed last nite as iplayer was constantly freezing and was getting 1mb . A bit upset by this as I got bt broadband to play my ps3 online and to get faster speeds on my laptop, and I use these services mostly at nite.
    I checked my speed this morning and was getting 11mb, is this normal or am I being capped I cant believe Id be going over my download limit. Can someone from bt get back to me on this?
    Thanks
    John
    alison griffiths     
    Posts: 54
    Registered: 11/3/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 11:22 AM   in response to: John Jorgensen in response to: John Jorgensen           
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    Welcome to the world of BT , the tv advert when he says " business slow" when trying to load a webpage is not other companies thats BT.
    John Jorgensen     
    Posts: 2
    Registered: 9/2/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 12:11 PM   in response to: alison griffiths in response to: alison griffiths           
    Click to report abuse...           Click to reply to this thread     Reply
    Yes Alison, I think I can see that now. I wouldnt mind if broadband was a bit slower at peak times, I know thats normal, but when I'm only getting 1mb when my max is 14mb, I just dont feel I'm getting what I pay for. And when it gets to the point where I cant watch iplayer without it stuttering everywhere and online games lagging on the ps3, this is certainly not what I'm paying for.
    I was hoping one of the mods here would help me and check my line and see if there is any cap on the line and get it removed.
    I really dont wanna phone India, I deal with them 5 days a week as is...
    Think I will just send one of the mods an email to check my line and see if it is being capped or if somethings wrong.
    anthony dickerson     
    Posts: 72
    Registered: 4/26/07
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 22, 2010 3:52 PM   in response to: John Jorgensen in response to: John Jorgensen           
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    You will never get decent speeds on Iplayer,
    BT limit it because they want you to subscribe to their precious BT Vision service.
    The only way you are guaranteed to get decent speeds on BT is to subscibe to BT Vision and also unlimited broadband.
    Then you will get priority when you stream TV at your exchange unlike fighting it out with all the other broadband users as you currently are for the available bandwith.the more over subscribed your local exchange the worse it is
    Paddy B Mod     
    Posts: 199
    Registered: 10/13/08
        Slow broadband speeds in the evening all of a sudden
    Posted: Jan 23, 2010 2:04 PM   in response to: anthony dickerson in response to: anthony dickerson           
    Click to report abuse...           Click to reply to this thread     Reply
    Hi John,
    I can take a look at the network side of things for you, to see if there is anything I can do to help improve your speed during peak periods. Please could you drop me an email with your BT account details? Please also include a link to this thread. It would also be very helpful if you could run a few speed tests using www.speedtester.bt.com when you feel your Broadband is running slow. I can then check those results from here.
    Thanks
    Paddy
    BT Forum Moderator - [email protected] - if you're emailing please include a link to your thread so I can reference back to it.
    Mateusz Sokolin...     
    Posts: 2
    Registered: 10/11/08
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 7:33 PM   in response to: John Jorgensen in response to: John Jorgensen           
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    Well John i'll tell you what it is...
    First of all welcome to BT and I hope you'll enjoy 18months of pain and suffer.
    OK here it goes....
    If you look at your contract, find a rule that says Fair Usage Policy.
    Basically it states that BT will cap anyone that is abusing their lines.
    However, it does not say what are the limits after which you are going to be capped for how long and at what times. (I'll come back to this later and explain)
    If you ring 08007076044 I'm sure that someone will confirm my theory. As constant 1MBit between 6PM till 11/12 PM is actually FUP applied on to your account.
    Ok time to explain my frustration about FUP.
    Since I signed my contract with "lovely" BT for constant 4 months I had similar issue but it took me even longer to find out what is going on and how to deal with this problem (thanks to google).
    FUP team states that if you exceed 100GB in a month (everyone will admit that these days 100GB is nothing when a single game for PS3/XBox360/PC sometimes is more than 5GB and 1080p film is about 12GB) will cap you for a month at peak times to outstanding and superfast 1Mbit (about 130-150KB/s).
    I'be been watching my download and for few months never exceeded that 100GB in a month. Been ringing FUP team to verify when suddenly they told me that from (cant remember exactly) March FUP will apply only to accounts that are using Torrents and other P2P.
    you won't believe how happy I was hearing that.... So i've started to download and next month guess what.... 1Mbit connection.
    Really mad rang FUP team and asked them what on earth is going on. They confirmed that its only P2P and I've explained them that I only use Youtube, BBC iPlayer, Rapidshare, Steam and XBox Live, Beatport (just don't understand how ppl can use torrents and other P2P as they are just way to slow). So they were happy to take the cap off my broadband connection.
    Next month same issue solved exactly the same way.
    After that for consecutive few months I had no problem whatsoever until September where FUP Team said that there is no such thing and FUP applies to everyone.
    So just want to say that BT is rubbish that can't keep their word.
    I went to one of the sales advisor in the shopping centre and asked him how FUP works as it does not say in the contract "how, when, who and what".
    So he said that policy is applied based on amount of files downloaded within that 100GB. So if I download e.g. 3x 50GB (although its 150GB altogether) files I wont be affected but 100x 1GB will put a cap on me.
    I've been so curious if what he said was right and started to download 2x 60GB and guess what... Got frigging FUP placed on my account!!!.
    I've got 2months left with them and will be extremely happy to cancel my contract, moreover, I will do everything in my power to sue them under EU Consumer Rights Law (that states that contract should be clear and fair to both sides) as Fair Usage Policy is one of those things that allows BT to do anything they want to their customers;
    1. No clear explanation of what FUP is.
    2. Does not states the amount of downloaded data required to have cap on the acount
    3. Does not states for how long it will be applied
    4. Does not states when it will be applied
    If you look at e.g. Virgin Broadband everything is clearly written in nice and understandable way. It warns you at what times FUP will be applied under what circumstances and for how long. Isn't it what we all want to know??
    Alex Owen     
    Posts: 3
    Registered: 12/13/09
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 24, 2010 9:35 PM   in response to: Mateusz Sokolin... in response to: Mateusz Sokolin...           
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    @Mateusz I think I maybe a victim of this outragous stint BT have done. I have 2 XBOX 360's running on XBOX Live, 2 Desktop PCs connected to the web constantly, and 3 laptops, we have a torrent sharing running and World Of Warcraft on one of the PCs. All of this is shared across a 6 person family. How can a family where two members goto to college and university do their college ork, download application such as VB.net do their coursework and revise without the hassle of a **** connection. Seriously BT get your ******* head outta your **** and stop this ********, we are customers, we pay for what we are offered. When I signed up several years ago I could download everything on the net woithout infracions on my line being set in motion. You altered my contract without telling me. You will lose custom from this. Also you have ****** my wireless
    Edited by: Alex Owen on Jan 24, 2010 9:36 PM
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:42 PM   in response to: Alex Owen in response to: Alex Owen           
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    You lot are lucky, We wish we could be capped to 1mbit. Our IP profile is capped to 500kbit because BT say the line isn't good enough for anything more. We are paying for option3 up to 8mbit and BT have said we must continue to pay for it for the remainder of the contract, or buy ourselves out of it early, the reason they give.... Up to 8mbit means up to 8mbit. If you dont get 8mbit then TOUGH LUCK SUCKERS!!
    The outcome? We feel like we've been turned over by a dodgey second hand car salesman called BT. The internet deal he flogged us was a dog, a ringer, it wasn't cosher and certainly had a false MOT certificate.
    Computer Geek     
    Posts: 429
    Registered: 7/22/05
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 25, 2010 8:49 PM   in response to: amanda jones in response to: amanda jones           
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    Hi Amanda,
    Why have you joined BT Option 3 when you can not get what BT can offer?
    No pun intended but you are a bit of a sucker for paying high prices where other suppliers are cheaper and can provide what your line can support.
    CG
    amanda jones     
    Posts: 33
    Registered: 1/8/10
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 26, 2010 9:13 PM   in response to: Computer Geek in response to: Computer Geek           
    Click to report abuse...           Click to reply to this thread     Reply
    we moved house last october to this one, the connection was rubbish from the get-go, BT said the router was broken and we needed a new one, we said OK. That "OK" meant that we had entered into a new contract for option 3 same as out old one. The router wasn't broken, the new one didnt fix or improve the problem, we have since asked for a price reduction or compensation and been told "no". we are in contract and can pay to buy ourselves out of it if we like but otherwise we have to pay for option 3 and recieve fixed rate 500kb.
    Clare Thurston     
    Posts: 4
    Registered: 10/17/06
        Re: Slow broadband speeds in the evening all of a sudden
    Posted: Jan 27, 2010 11:57 AM   in response to: amanda jones in response to: amanda jones           
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    Hi Amanda,
    I think you'll find that the Hold To Term rules have changed. BT are now unable to charge you for the account if you no longer require it. It is against OFCOM's rulings for a company to make more money out of you as a leaving customer than an existing one. However, You will need to pay for the connection charge (if that has not expired it's original differed contract) which is £40. A cancellation fee of £25 if you are simply cancelling and not migrating using a MAC key and for any hardware. The Routers are advertised at £88 and i would suggest that if they believed on to be faulty then that would be replaced under guarantee and not be put on a differed basis. I would check exactly what they say the are charging you and query this through OFCOM. http://www.ofcom.org.uk/

    Months of impecable service form BT as an option 3 customer. (I've even recommended BT to people)
    but
    For the past 2 weeks peak traffic has murdered my connection.
    I can get 14mbit off peak, and it used to drop to about 7-9 at peak times.
    Now its down to 1-2mbit at peak times. (no i haven't breached FUP as I check my btinternet inbox for the 80GB warning)
    I think its resonable to experience drop off but 90%!!!
    BT advertising says fast speeds at peak times. less than 2mbit is not fast. (that the governments minimum standard!!!)
    I don't know how to procede because when I'm experiencing these issues if I ring up I will end up waiting so long to speak to someone (because its peak time) the concection wiill be better again.
    I can think of no recourse other than to approach trading standards...
    Guarnetee me 5mbit at peak times (enough to stream HD iplayer) and I'd be happy
    That is what BT vision customers are in essence are getting + what ever their PC is using.
    Fair usage? what about Fair Supply.

  • Time Capsule with an Airport Extreme bridge resulted in slow LAN speeds

    Wondering if other people are seeing this. I am unsure if this was a result of upgrading both my TC and AEx to 7.6, but my LAN speeds had suffered in this configuration.
    1.  Comcast cable modem connected to the WAN port on my TC.
    2.  Connected an ethernet cat6 cable from the TC to my Airport Extreme, which was configured as a bridge.
    3.  My desktop was connected to the Airport Extreme.
    4.  When doing file transfers within the LAN or general internet usuage, my network speeds were extremely low.
    5.  Disconnected the cat6 cable from the TC and plugged that directly to my desktop.
    6.  Network speed jumps up by a factor of 5. LAN file transfers and internet usuage has returned to what I had expected.
    Is there a known issue where a bridged AEx conncted to another Airport "main" device will result in all machines connected via the AEx to have slow LAN speeds?
    I didn't see this issue months ago. I did less than 2 months ago upgrade our machines to the 7.6 firmware, but after experiencing some hiccups on the network, reverted back to 7.5.2.  However, the slow LAN speeds haven't gone away when the two airport machines are connected to each other.
    Any insight or advise is appreciated.

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