LJ 3500 color printer and Windows 7

Greetings everyone,
my 3500 color LJ is a great printer and I have enjoyed its use. The printer is physically attached to a computer running XP Pro SP3. I was using the printer from my desktop system through a network until I upgraded my desktop system to Windows 7.
Right now I create a PDF for any printout I need in color and go to the other computer to print it. Some exercise is the only benefit to that.
Are drivers for windows 7 going to become available? Can I use Vista drivers? Has anyone any work arounds I could try?
thank you,
JohnHF

Hi @JDG1607,
I see that you are having issues networking the printer to the one computer running Windows Premium.
I can help you.
Print a configuration page to get the printer's IP address. Printing a Network Configuration Page.
Try and access the Embedded Web Server for the printer on the Windows Premium.
Type the IPV4 address into your web browser's address bar. (Internet Explorer)
Did it load the page?
Check the IP address on the computer to see if the first 3 sets of numbers match the printer's IP. They have to match to be on the same network.
Go to start, type run in the search box, type in cmd, then type ipconfig.
Check the IPV4 address.
Now check the IPV4 address for the printer.
Do the first 3 sets of numbers match?
Try and ping the printer.
In the same window, type ping printers IP address (space between ping and IP address)
What are the results?
If everything checks out there, it could be your Antivirus stopping it from finding the printer.
Temporarily disable it and try the installation again.
You might need to power cycle everything.
If you are still having issues, install the printer on this computer as a USB connection and then setup the network connection.
Installing the Printer Software on a Wireless or Wired (Ethernet) Network Connection.
Go to Step two: Change from a USB connection to an Ethernet connection (optional).
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Message Edited by DexterM on 07/10/2009 10:57 AM
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This question was solved.
View Solution.

Hi 080842,
Since your printer is USB only, one of the computers on your network will have to be connected to it by USB and then share it over the network. So the issue really is how to get Windows XP and 8.1 to share resources over a network.
The drivers for the 950c are in Windows already so no disks are needed.
These instructions are written for Windows 7 and XP, but they should work for Windows 8.1 and XP.
You will not need the step 5 as the driver for this model is built into Windows.
Step one: Windows 7 Homegroup must be setup
Printer sharing must be setup in the Homegroup settings, if one of the computers in the network is using Windows 7.
1. Click Start
2. Click Control Panel
3. In the upper right corner ensure that View by has Large icons or Small icons selected.
4. Click Network and Sharing Center.
5. Click Choose homegroup and sharing options
6. If the Homegroup is not setup, you need to set up your homegroup before continuing.
Step two: Set the Workgroup on each computer
Each computer on the network must be set to the same Workgroup. The workgroup name needs to be changed from the default to a new name.
Windows XP:
1. Click Start.
2. Right click Computer and then left click Properties.
3. The default Workgroup is WORKGROUP.
4. The name of the Workgroup should be changed from the default.
5. In System Properties, click the Computer Name tab.
6. Click the Change button.
7. Enter the Workgroup name that is used by your entire network. If you are changing the Workgroup name, use the same name used in Windows 7.
8. Click OK.
9. You must restart your computer for the change to take effect.
Windows 7:
1. Click Start.
2. Right click Computer and then left click Properties.
3. The Workgroup is listed in System Properties.
4. The default Workgroup is WORKGROUP.
5. The name of the Workgroup should be changed from the default.
6. Change your Workgroup in Windows 7 by clicking Change settings.
7. Click the Change button.
8. Enter a new Workgroup name that will be used by your entire network.
9. Click OK.
10. You must restart your computer for the change to take effect.
Step three: Setup a share account on each computer in the network
Create a common share account on each of the computers, including the computer that is sharing the printer to the rest of the network. This share account must have the same name and password on each computer.
If you decide to use an existing account that appears on each computer all ready, this existing account must be password protected. If you do not want to password protect your default login, create a new share login as described in the following steps.
Windows XP
1. Click Start
2. Click Control Panel
3. Click User Accounts
4. Click Create a new account.
5. Enter the same user account name created as the share account on the Windows 7 computer.
6. Click Next.
7. Under “Pick an account type”, select ‘Computer Administrator’.
Note: In Windows XP you must select Computer Administrator in order setup a printer.
8. After you new account is created, select it under ‘pick an account to change’.
9. Click Create a password
10. Enter the same password used when creating the share account on the Windows 7 computer, following the directions on the screen.
11. Click Create Password button.
12. Log off your current user account and log into the new share account to activate it.
13. Once the computer is ready after logging into the share account, you can log off the share account and back into your regular user account.
Windows 7
1. Click Start
2. Click Control Panel
3. In the upper right corner ensure that View by has Large icons or Small icons selected.
4. Click User Accounts
5. Click Manage another account
6. Click Create a new account
7. Select Standard User
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10. Click Create a Password
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The computer that has the printer attached and installed by USB must have the printer shared to the network.
Windows XP
1. Open the printers and faxes folder in Windows XP.
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3. Left click on Sharing.
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5. Select “Just enable printer sharing”.
6. Click OK.
7. Select “Share this printer”.
8. If the Share name is acceptable, click OK.
9. If you want to change the Share name, enter a new name. Click OK.
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Step five: Install the appropriate software for your printer
Install the printer software on the other computers on the network that will need to access the shared printer. Install the correct driver for the printer model for each computer on the network.
1. Check for available drivers – visit the HP website and download available drivers.
Note: Even if you have an install CD for your older HP product, there may be an updated driver for your printer.
2. Launch the driver setup by double-clicking on the downloaded driver.
3. If the driver install process requires you to attach the printer USB cable to continue, click cancel instead. This will roll back the install, but it will leave the driver files installed.
4. Select the USB connection type. Look for the checkbox labeled “Connect later – Do not connect to the printer now. I will connect it later”.
Note: You might have to select USB connection type before the checkbox is visible.
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1. Click Start.
2. Click on Computer.
3. In the lower left pane, click on Network.
4. Double click on the computer that is sharing the printer.
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6. Enter the same password created for the share account.
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I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

HP LaserJet 1018 printer and windows 7Ultimate 32bit

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Hi,
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Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

HP 5150 printer and Windows 8.1

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Hi,
A full feature software is not available for Windows 8.1, checking the setimated ink levels cannot be done from the PC.
Check the I've always used HP Solution Center and HP Toolbox. What do I use now? section below as a reference:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460648&tmp_track_link=ot_faqs/top_issues/en_u...
You may print a self test report as following, the report should show the estimated ink levels or show the print quality is free of defects:
Print a self-test report to make sure that the hardware functions correctly.
Load plain paper in the paper tray.
Press the Power button () to turn on the product.
Press and hold the Power button.
Press the Resume button () four times. The self-test report prints.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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thank yoi
This question was solved.
View Solution.

Press the Setup button on the printer and navigate to Tools>Display Ink Guage, and you can see the ink levels on the printer itself.
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Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

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This question was solved.
View Solution.

Hi @JDG1607,
I see that you are having issues networking the printer to the one computer running Windows Premium.
I can help you.
Print a configuration page to get the printer's IP address. Printing a Network Configuration Page.
Try and access the Embedded Web Server for the printer on the Windows Premium.
Type the IPV4 address into your web browser's address bar. (Internet Explorer)
Did it load the page?
Check the IP address on the computer to see if the first 3 sets of numbers match the printer's IP. They have to match to be on the same network.
Go to start, type run in the search box, type in cmd, then type ipconfig.
Check the IPV4 address.
Now check the IPV4 address for the printer.
Do the first 3 sets of numbers match?
Try and ping the printer.
In the same window, type ping printers IP address (space between ping and IP address)
What are the results?
If everything checks out there, it could be your Antivirus stopping it from finding the printer.
Temporarily disable it and try the installation again.
You might need to power cycle everything.
If you are still having issues, install the printer on this computer as a USB connection and then setup the network connection.
Installing the Printer Software on a Wireless or Wired (Ethernet) Network Connection.
Go to Step two: Change from a USB connection to an Ethernet connection (optional).
What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hi,
A full feature software is not available for Windows 8.1, checking the setimated ink levels cannot be done from the PC.
Check the I've always used HP Solution Center and HP Toolbox. What do I use now? section below as a reference:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03460648&tmp_track_link=ot_faqs/top_issues/en_u...
You may print a self test report as following, the report should show the estimated ink levels or show the print quality is free of defects:
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Press the Power button () to turn on the product.
Press and hold the Power button.
Press the Resume button () four times. The self-test report prints.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Try running this next time you get the issue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91788-1&lc=en&dlc=en&cc=us&...
This should fix the offline issue instead of reinstalling.
I work for HP but my posts and replies are my own thoughts.
If I have solved your issue, please feel free to provide kudos
Make it easier for other people to find solutions, by marking my answer with Accept as Solution if it solves your issue.

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I was recently forced to purchase a new computer due to a power surge that blew out my mother board. The damaged unit had Windows Vista Ultimate OS. My new computer operating system is Windows 8. My new computer has no problem finding the printer and printing usung wi-fi but I cannot load the rest of my HP software that allows me to access my scanner and other C309 features from my computer. is there a software update or fix for this or will I be forced to buy another printer?

Hi,
No need to buy a new printer. Please download the following Software and Driver and install on your new computer:
ftp://15.201.49.135/pub/softlib/software12/COL26021/mp-109738-1/PS_AIO_05_C309a_Net_Full_Win_WW_140_...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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HP Color LaserJet CM1300 MFP
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HP Color LaserJet CP4025
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HP Color LaserJet CP6015
HP Color LaserJet Pro MFP M176
HP Color LaserJet Pro MFP M177
HP Deskjet 1000 J110 series
HP Deskjet 1010 series
HP Deskjet 1050 J410 series Scan
HP Deskjet 1510 series
HP Deskjet 2000 J210 series
HP Deskjet 2020 series
HP Deskjet 2050 J510 series Scan
HP Deskjet 2510 series Scan
HP Deskjet 2520 series Scan
HP Deskjet 2540 series
HP Deskjet 2640 series
HP Deskjet 3000 J310 series
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3510 series
HP Deskjet 3520 series
HP Deskjet 3540 series
HP Deskjet 4510 series
HP Deskjet 4610 series Scan
HP Deskjet 4620 series
HP Deskjet 4640 series
HP Deskjet 5520 series
HP Deskjet 6520 series
HP Deskjet F4500 series
HP Deskjet Ink Adv 2010 K010
HP Deskjet Ink Adv 2060 K110 Scan
HP Deskjet Ink Advant K209a-z
HP Deskjet Ink Advantage K209a-z and K209g
HP Envy 100 D410 series
HP ENVY 110 series
HP ENVY 120 series
HP ENVY 4500 series
HP ENVY 5530 series
HP LaserJet 100 color MFP M175
HP LaserJet 200 color M251
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 M401
HP LaserJet 400 MFP M425
HP LaserJet 500 color MFP M570
HP LaserJet 600 M601 M602 M603
HP LaserJet Enterprise 500 color M551
HP LaserJet Enterprise 700 color MFP M775
HP LaserJet Enterprise 700 M712
HP LaserJet Enterprise color flow MFP M575
HP LaserJet Enterprise flow MFP M525
HP LaserJet Enterprise flow MFP M830
HP LaserJet Enterprise M4555 MFP
HP LaserJet Enterprise M806
HP LaserJet Enterprise MFP M725
HP LaserJet M1522 MFP
HP LaserJet M9040 MFP
HP LaserJet M9050 MFP
HP LaserJet P1100
HP LaserJet P1566
HP LaserJet P1600
HP LaserJet P2050
HP LaserJet P3010
HP LaserJet P4000
HP LaserJet P4010
HP LaserJet Pro CM1415
HP LaserJet Pro CP1020
HP LaserJet Pro CP1520
HP LaserJet Pro M1536dnf MFP
HP LaserJet Pro MFP M125-M126
HP LaserJet Pro MFP M127-M128
HP LaserJet Pro MFP M435
HP LaserJet Pro MFP M521
HP LaserJet Professional M1132 MFP
HP LJ300-400 color M351-M451
HP LJ300-400 color MFP M375-M475
HP Officejet 100 Mobile L411
HP Officejet 150 Mobile L511
HP Officejet 2620 series
HP Officejet 4500 All-in-One G510g to m
HP Officejet 4500 G510a-f
HP Officejet 4500 G510g-m
HP Officejet 4500 G510n-z
HP Officejet 4500 Wireless All-in-One G510n to z
HP Officejet 4610 series Scan
HP Officejet 4620 series
HP Officejet 4630 series
HP Officejet 6100
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7000 E809a
HP Officejet 7000 Wide Format Printer
HP Officejet 7110 series
HP Officejet 7500 E910
HP Officejet 7610 series
HP Officejet Pro 251dw Printer
HP Officejet Pro 276dw MFP
HP Officejet Pro 3110
HP Officejet Pro 3610
HP Officejet Pro 3620
HP Officejet Pro 8100
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Officejet Pro X451dn Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X476dn MFP
HP Officejet Pro X476dw MFP
HP Officejet Pro X551dw Printer
HP Officejet Pro X576dw MFP
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 6520 series
HP Photosmart 7510 series
HP Photosmart 7520 series
HP Photosmart B010 series
HP Photosmart B109a-m
HP Photosmart C4600 series
HP Photosmart C4700 series
HP Photosmart Ink Adv K510
HP Photosmart Plus B209a-m
HP Photosmart Plus B210 series
HP Photosmart Premium C309a-f
HP Photosmart Premium C309g-m
HP Photosmart Premium C309g-n
HP Photosmart Premium Web C309n-s
HP Photosmart Wireless B109n-z
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

Hello jnapier99
The Officejet 6500 E709n does have a Windows 8 driver, however, it does not have a Windows 8 RT driver which is what the MS Surface tablet uses. This would explain the message you are receiving.
Source: Supported Printers for Windows 8
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue.

HP LaserjetPro M277dw printer and windows vista driver installation issues

I ust got the hot off the press HP Color LaserJet Pro MFP M277 which seems to be a miraculous machine. Just one problem. When trying to download and install the printer driver it goes through the whole process and then tells you the driver will not work with this operating system.
Hmmm. It says on the HP website that this is the correct software for this machine. I have been through at least 10 HP support people up to Level 3 support and hours of online work with HP people trying to install the software. The word I get back is that it will not work with my machine. So I am wondering if I have a Windows Vista 64 bit machine, and the software says it is for that machine, but it wont load, what machine will it work with? The last person I worked with just told me I will need to get a new computer. I thought I just bought a printer that would work with my computer, and now I am told i have to buy a new one?
Any ideas on how to get the software to load? I have some functionality, such as wireless network printing that one technician was able to get to work, but no scanning. Another technician changed all the permissions for installing various programming segments to "everyone" but that didnt work either. He had it so messed up that the it would not print anymore wirelessly either. I had to restore to an earlier date after that guy got off my computer so i could at least get some functionality back.
So, without the driver, I cannot scan to this computer, and i really dont know what other good things i am missing out on because I have never experienced the correct configuration......please help if you can. I need to send the machine back within a certain time period, and I really do think it is the solution for my business, if I could get it to work......Thanks!
PS Direct connection to computer and downloading software that way does't work either.....cannot use the printer directly connected.....

Hi,
Is it the following one ? If not, please download then try again:
http://ftp.hp.com/pub/softlib/software13/COL60646/kj-145845-1/HP_LaserJet_M277_PCL6_Legacy_Print_Dri...
By the way, what is the model of your Lasejet M277 printer ? Must be M277 something.
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP LaserJet Pro 200 color Printer Offline - Windows 8.1

Hello:
This subject appears to re-appear a lot, but I am getting nowhere in how to fix it. I have tried various steps recommended on how to resolve this, but it is not working consistently.
I have 3 PC's: 2 desktops and 1 laptop running Windows 8.1.
I have a wireless network with WEP encription. I have connected the printer to the network. The printer IP config is set to channel 6. The firmware date code is 20121026.
Every time I try to print, the printer is offline. Sometimes I can fix this by removing the printer from the device listings and then scanning for new printers. When I do this, it will print for the session I am using the computer, but soon afterwards it goes offline again.
When I plug a computer directly to the printer, it usually works, but not always.
It seems to me that this is a PC driver problem - not the printer, but I am not sure.
Thanks,
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Thanks for clarifying Scott,
From the printer front panel, click the Setup icon and then tap the Service option.
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Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

LJ 3500 color printer and Windows 7

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