LJ4000n - Getting a black smudge (~1") all along the left side of the paper

When printing to an LJ4000n we're getting a black/gray smudge, about 1" thick, along the left side of the paper - see below. The toner has been changed, the printer has been cleaned (as per Chapter 3 - Printer Maintenance in the User Guide) and I did 2 rounds of Printer Cleaning Pages ('create' & 'process'). I'm at loss! Any help / advice would be appreciated!
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Fuser unit needs replacing. Open back door, using a flash light check the fuser unit and see the heater roller is damaged on the side in question.

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LJ4000n - Getting a black smudge (~1") all along the left side of the paper

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