LMS 2.6 User Tracking - Application error: URN_NOT_FOUND

Hi,
When I run a quick report in Campus Manager (User Tracking > Reports) I get the following error appearing in a window:
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.
Could anybody help me?
I attach the ctm_config.txt file
thanks

From which directory did you get this ctm_config.txt? I need to see the ones under NMSROOT/MDC/tomcat/webapps/campus/WEB-INF/lib and NMSROOT/MDC/tomcat/webapps/cmapps/WEB-INF/lib.
Since this is LMS 2.6, I also need to see the output of the pdshow command.

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User Tracking - Application error: URN_NOT_FOUND

hello
running ciscoworks 3.2 on Windows 2008 SP2 - installed apps are:
1. Campus Manager 5.2.1
2. CiscoView 6.1.9
3. CiscoWorks Assistant 1.2.0
4. CiscoWorks Common Services 3.3.0
5. Device Fault Manager 3.2.0
6. Integration Utility 1.9.0
7. Internetwork Performance Monitor 4.2.0
8. LMS Portal 1.2.0
9. Resource Manager Essentials 4.3.1
When I run a quick report in Campus Manager (User Tracking > Reports) I get the following error appearing in a window:
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.
Acquisition is working fine – on completion it states how many new hosts have been discovered but I get the above error when I try running a report.
Reloaded server but problem persists. I’ve attached the output of pdshow and the cmapps log - any advice/guidance appreciated.
Thanks
Andy

Hello,
I have the same problem.
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mso-pagination:widow-orphan;
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LMS2.6
could anybody help me?
I attach the ctm_config.txt file.
Thanks

User Tracker Error: Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.

Hello
I'm running Cisco LMS 3.2 on a Windows Server 2003 R2 SP2.
Products installed:
CiscoWorks Common Services 3.3.0
Campus Manager 5.2.1
CiscoView 6.1.9
CiscoWorks Assistant 1.2.0
Device Fault Manager 3.2.0
Internetwork Performance Monitor 4.2.0
Integration Utility 1.9.0
LMS Portal 1.2.0
Resource Manager Essentials 4.3.1
Since some days I receive this error when I want to open the UserTracker-Results over the WebGUI:
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.
When I try to acces the DB via CLI I get this error:
orbProperties={org.omg.CORBA.ORBInitialPort=42342, org.omg.CORBA.ORBClass=org.ja
corb.orb.ORB, org.omg.CORBA.ORBInitialHost=SERVERNAME, org.omg.CORBA.ORBSinglet
onClass=org.jacorb.orb.ORBSingleton, jacorb.implname=CSEDSPersistentIOR, org.omg
.PortableInterceptor.ORBInitializerClass.bidir_init=org.jacorb.orb.giop.BiDirCon
nectionInitializer}
_Orb=org.jacorb.orb.ORB@154864a
log4j:ERROR No appenders could be found for category (com.cisco.nm.ani.clients.u
tng.application.UTDataManager).
log4j:ERROR Please initialize the log4j system properly.
ERROR UTCLI: Error loading preferences. URN_NOT_FOUND : urn "ogs_server_urn" : N
ot found !!
Does anybody know how to resolve this issue? I couldn't find anything on the internet.
Thanks
Dominik

Hi jclark
I've attached a ZIP file which contains both files.
Thank you for your help

LMS 4.2 User Tracking for Avaya IP Handsets and Connected Devices

I manage an environment that makes extensive use of Avaya IP phones and it's frustrating that this seems to limit the usefulness of the User Tracking application within LMS.
We configure the switch (2960) ports connected to the handsets as dot1q trunks with the associated PC being connected to the switch built into the phone.
Having done some forum research it seems that UT only adds an entry for a device connected on a trunk port if it is a Cisco IP phone, not anything else. This is frustrating as it eliminates a large part of our network from being recorded in UT and is doubley frustrating since the PC connected to the switch on the phone also isn't recorded.
Is there any way to get around this problem that anybody is aware of? Thanks

As long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps.

LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

LMS 4.2 user tracking

Hello,
I have a problem with LMS 4.2 user tracking.
When I generate a report on all my network all mac address are ok but there is no Hostname/Ip address in the result, except for 2 equipments.
the only difference between these 2 equipements and the rest of the network is that they are connected on a not routed vlan. All the other phones, computers are connected on a routed vlan.
I have a Nexus 5k as core and 2960 as access. Routing between vlans is done with the Nexus
My DNS server is ok and reachable
Here is a screenshot of the report attached.
Thanks for your help

Yes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930]

User profile application errors

I am having some problems with my user profile. I have tried repairing the disk and disk permissions from the 10.6 DVD, but still continue to have issues. My user account has random errors when trying to user certain applications. For example Onyx gives me constant errors and won't let me do anything and Boxee crashes before it will even open. If I create a new user both of these applications work fine. This computer was upgraded from 10.5 to 10.6. Is there anything I can check/do aside from rebuild my profile? I can Time Machine everything and rebuild a new profile manually from that, but would prefer to fix this one if possible. Any ideas?
Thanks,
Tim

No profiles here (that's a windoze thingy), they're accounts on a Mac. What issues using Disk Utility from the DVD? BTW, permission repair should be done from the boot volume, not install disc. What kind of Onyx errors? Why are you using it? If apps work in one account and not another, that usually indicates a conflict or corruption, usually amongst or in preference (plist) files. You don't rebuild accounts in OS X, you fix problems. More details and maybe we can offer some advice.
Since you're apparently a recent windoze convert, once your current issues are sorted out, see:
Switching from Windows to Mac OS X,
Basic Tutorials on using a Mac,
Mac 101: Mac Essentials,
Anatomy of a Mac,
MacTips, and
Switching to the Mac: The Missing Manual, Snow Leopard Edition.
Additionally, *Texas Mac Man* recommends:
Quick Assist.
Welcome to the Switch To A Mac Guides,
Take Control E-books, and
A guide for switching to a Mac.

LMS 4.2 User Tracking (Ani Server) issue

Running LMS 4.2.
I have an issue where Data Collection, UT Acquisition, and VRF Collection go from normal display (on Device Status Portal Page) to "loading". At this point user tracking stops functioning. Eventually a number of processes are reported as down. When trying to view items such as Discrepancies and Best Practice Deviations the message "ANIDbEngine process may be down"
If all daemons are stopped and restarted everything runs fine again for a few days then the same thing happens again.
I have attached some log files related to ani. These were collected while the problem is evident, prior to processes being restarted
Any feedback would be appreciated

Yes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930]

LMS 4.2 User tracking and router arp table

Hi,
If I have understand correctly, the IP address - mac address matching was made with the arp table of a cisco acces switch if it will made the L3.
My access switch wasn't used for L3 routing, only L2
It's possible to set user track to use the arp table of a firewall or a router for made this matching ?
Thanks a lot

As long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps.

LMS 4.1 User Tracking

Does someone know if or what is the best way to do a acquistion on ip address on devices that appear to be dead until ping before LMS4.1 reports onn them. For example we run acquistion on a branch we do not see 172.20.12.51, howver we ping it from my desktop and then run user tracking and then it shows up.

One option when setting up discovery is to do ping sweep of the target subnet(s). It has pros and cons. Reference page 5 of the LMS 4.1 (not just) for Dummies Guide.
OTOH if an device appears inactive until pinged, it must not be typically generating traffic to its default gateway (or that gateway is not managed by LMS) as that would be the normal source of information about the host (ip-mac correlation anyhow) in a default discovery type.
Hope this helps.

LMS Campus Manager User Tracking and LLDP

I haven't been able to find a definitive answer on whether User Tracking can complete its
discovery using LLDP (802.1AB) instead of CDP. My WAN provider only supports LLDP.
If anyone has successfully used LLDP for this purpose I'd appreciate a reply - otherwise I'll have to head to the lab.
Thank you....William

No, LLDP is not supported by Campus Manager. Only CDP is supported.

LMS 4.2, User Tracking Utility

Hello everyone;
I had a new installation of LMS 4.2 and everythinks works fine but User trucking utility database has an empty host name / IP address. Any one knows the reason why this information is not polled ?
Thanks
Alina Andiraos

Hi Alina,
Seems that you have configured SNMP V3 on your devices. If this is the case, the command below will be required for every VLAN on every device running SNMP V3:
snmp-server group group_name v3 auth context vlan-vlan_id
example:
snmp-server group LMS v3 auth context vlan-1
snmp-server group LMS v3 auth context vlan-2
Have a good day.
Moath Rawasheh

LMS 4.0 User Tracking Major Acquisition

Any recommendations on how oftern to run a UT Major Acquisition? Right now I'm scheduled every day, every 4 hours. Is this too often? My concern is that I may be putting too much traffic on the network allong with using too much CPU's from my equipment.

It depends on a few things. Remember, the main point of UT is to find users on the network. It doesn't make sense to run UT acquisition when users are not connected to the network.
Are you using Dynamic UT? If so, you can greatly reduce the number of UT major acquisitions.
Do you have lots of people coming in and out of the office throughout the day? If so, you will want to either consider dynamic UT, or run more frequent acquisitions.
Is the network infrastructure changing frequently? If you have a lot of infrastructure changes like devices being added, trunks changing state, etc. you can limit the number of major acquistions and run minor acquisitions instead.
By default, LMS runs major acquisitions at 10 am and 2 pm. This is designed to get most users when they are in the office. If business hours dictate other times, then adjust the schedule accordingly.
Dynamic UT is a great way to supplement acquisitions and provide you near real time user updates on the network. As soon as a user connects or leaves the network, UT can be informed. Favoring dynamic UT and reducing acquisitions to one or two will greatly reduce the load on the network while giving you a chance to find "transient" users on the network.
One advantage of doing major acquisitions (over dynamic UT) is that ARP entries are resolved to hostnames during acquisition. If you go with dynamic UT, you will still want to run at least one major acquisition in the busy part of the day to make sure you get your users' hostnames showing up.
For the questions of CPU and network load, are you seeing spikes during your acquisition periods? Are these spikes causing user issues? If the answer is yes, then you should definitely back off the schedule. Either explore dynamic UT or just reduce acquisition to once or twice per day.

Other users get application errors.

I am having an odd problem with my mac.
I have an admin account which I installed all of my programs (in the applications folder) and I can use them just fine.
But when I switch to a different user on that computer most of the applications ask me to enter in the serial key (they were registered from the admin computer) I have all my keys so its not a huge deal but do I really have to re enter all of my serial keys again for different users?
I should also note that I tried turning the other users into admins and they still get asked for a serial.

This probably depends on where each individual software program records the serial number after you've entered it. Theoretically a well written program would record the serial number in a "global" location so that when other users ran the program from their accounts the program could find it.
However, it sounds like the programs you're dealing with may record the serial number somewhere in the user's home folder. So, when you run the program as user "A" and enter the serial number it gets recorded in user "A's" home folder. Then when you run the program as user "B" it looks for the serial number in user "B's" home folder, can't find it and asks for it again. In this case it really doesn't matter whether the users are admins or not.
There may be a valid reason for your programs to do it this way, or it could just be slightly sloppy programming.
User specific preferences ought to go in their home directories, so each user can have their own separate prefs. But I would think a serial number or registration key should normally go into a global location. You'll probably just have to register the programs for each user (or you could try contacting the software vendors to see if there's a way around this).
Steve

LMS 3.2 User Tracking 10GE trunk to HP BladeSystem c7000 w. Virtual Connect Flex10

Hi All,
situation:
LMS 3.2
Cat6509 w. 4 port 10 GE module connected with trunk to
HP BladeSystem c7000 Enclosure
with
HP Virtual Connect Flex-10 10Gb Ethernet Module
with
#20 of ESX servers, Citrix
UT settings: "config trunk for end host disc. = enable on this trunk."
No show for connected MAC's of the server and end hosts (Citrix sessions).
Note: this works well for a ESX based DL380 server connected with 1GB trunk to a C3750.
Why is this not working for this Cat6509 configuration ?
Is the 10 GE port supported in Campus manager?
regards,

Hi Joseph,
Long time ago I started this discussion about UT support for portchannels. Right now we're on the level of LMS 4.2, do you know if there is any progress made with support for UT on portchannels?
Kind regards
Ad

LMS 2.6 User Tracking - Application error: URN_NOT_FOUND

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