LMS 3.0.1 / CM 5.0.2 / Questions on Campus (bug and feature)

Hello Community..
I had two questions regarding Campus Manager [LMS 3.0.1 / CM 5.0.2].
1/ My customer is using a background image with the topology map (representing the country map where icons are placed on each city).
When closing the map and opening it again it has been reported me icons are not saved on their previous position and no longer reflects their cities.
After going through the forum it should be due to bug CSCse24944. In the bug details we see CM 4.0 is impacted but I do not see any next release where it is fixed in.
I wanted to confirm if CM 5.0.2 is affected ? And confirm also there is no workaround at this time ?
2/ I understand that without CDP, there will be no links between devices in the map. Due to security mesures CDP must be deactivated so we enter in the best practices deviations.
My question is : Do you think that asking to my Cisco representative for a feature request allowing to manually draw a link between icons would be too irrealistic, given the technical context and conditions of CM ?
I hope the questions are not strange...
Any suggestions would be appreciated!
Thanks and regards.
Karim

1. Yes, that is the bug and there is no workaround other than not using a background image. It is not planned to be fixed in the current incarnation of Campus Manager.
2. This is a commonly requested feature and may very well happen at some point in the future. It would not hurt to have your account team build a business case to get this implemented.

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[ Tue Oct 19 18:27:22 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /Campus@lms-server/Campus@sdeu1121/System Defined Groups/All Unreachable Devices
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[ Tue Oct 19 18:33:03 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /Campus@lms-server/Campus@sdeu1121/System Defined Groups/All Unreachable Devices
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[ Tue Oct 19 18:35:05 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /RME@lms-server/User Defined Groups
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Problem with File /WEB-INF/screens/deviceselector/DeviceFilter.jsp!!!URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
also the following error is found in /opt/CSCOpx/MDC/tomcat/logs/stdout.log:
Oct 18, 2010 2:18:49 PM org.apache.catalina.core.ApplicationDispatcher invoke
SEVERE: Servlet.service() for servlet jsp threw exception
com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!
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        at com.cisco.nm.xms.ctm.client.CTMCall.<init>(CTMCall.java:218)
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        at com.cisco.nm.xms.ogs.client.mgmt.OGSRuleExpressionUtil.getInternalClasses(OGSRuleExpressionUtil.java:153)
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        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:332)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
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        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
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        at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:966)
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        at org.apache.jsp.WEB_002dINF.screens.popup_jsp._jspService(popup_jsp.java:693)
        at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:332)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:692)
        at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:470)
        at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:405)
        at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
        at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1758)
        at com.cisco.nm.uii.UIIController.processActionForward(UIIController.java:380)
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        at javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
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        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
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        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
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        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
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I did check the ctm_config.txt file in campus and cmapps directory, removed the ctmregistry and ctmregistry.backup files from /opt/CSCOpx/MDC/tomcat/webapps/campus/WEB-INF/lib, removed all files and directories below /opt/CSCOpx/MDC/tomcat/work/Standalone/localhost/ and restarted the services;
No change...
What I noticed when looking directly into CMF database is that "CampusOgsGroupCacheTable" is completely empty where as the following tables contain data:
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    CampusOGSTagTable
    CampusUserGroupAssociationTable
What could be the reason for this behaviour?
I yet thought about the option to export all the groups from CMF (or at least the campus groups) and drop all tables from OGS and re-importing the groups but when I try to do this I get the following error:
root@lms-server # ./perl ./OGSCli.sh -u admin
Enter CiscoWorks password:
Authentication succeeded.
INFO: Enter EXIT to quit from OGSCli prompt any time.
Enter an OGSCli task <export | import> [export]:export
Enter a filename to export groups:./OGSGroupExport.info
WARN: The group details in the selected file will be overwritten with the new export groups information.Do you want to continue? (y/n) [n]:y
Enter a User-defined Group hierarchy name to export or All to export all User-defined Groups from all applications [All]:All
INFO: The hierarchies of the User-defined Groups in all applications that are installed in all servers, will be exported to ./OGSGroupExport.info.
Authorization succeeded.
ERROR: Could not export the specified User-defined Groups hierarchies to ./OGSGroupExport.info.
ERROR: This could be because of one or more of the following reasons:
ERROR: * OGSServer process may not be running
ERROR: * Application or remote Grouping Server may not be reachable
ERROR: * Free disk space may be low
ERROR: * You do not have the required file permissions to create the file.
ERROR: See /var/adm/CSCOpx/log/CMFOGSClient.log for more details.
root@lms-server # ./perl ./OGSCli.sh -u admin -d
Enter CiscoWorks password:
Authentication failed.
Verify the username and password that you have entered.
root@lms-server #
just to be sure I upload the 2 ctm_config.txt files ....

I was wondering about the fact that even CampusOGSServer was running, CTM could not allocate the necessary ports (netstat -a).Because everything seems to be ok I commented out
    DYNAMIC_PORT_ALLOCATION=0
in ..../campus/WEB-INF/lib/ctm_config.txt
after stopping and starting CampusOGSServer (pdterm/pdexec) the device selector in UT was up and running again ...
I did a test with setting
    DYNAMIC_PORT_ALLOCATION=1
result: UT device selector was broken
It looks like this line (no matter if set to 0 or 1) seems to break "campus CTM" on this server...
It is running for now, but there are still 3 issues open and I do not know if they are directly associated
1) OGSCli is still not working and finishes with this message:
root@lms-server # ls -al | grep -i ogs
-rwxrwxr-x   1 casuser casusers    3288 Nov 20 2008 OGSCli.sh
-rwxrwxrwx   1 root     casusers       0 Oct 19 11:34 OGSGroupExport.info
root@lms-server # chown casuser:casusers OGSGroupExport.info
root@lms-server # ./OGSCli.sh -u admin
Enter CiscoWorks password:
Authentication succeeded.
INFO: Enter EXIT to quit from OGSCli prompt any time.
Enter an OGSCli task [export]:export
Enter a filename to export groups:OGSGroupExport.info
WARN: The group details in the selected file will be overwritten with the new export groups information.Do you want to continue? (y/n) [n]:y
Enter a User-defined Group hierarchy name to export or All to export all User-defined Groups from all applications [All]:All
INFO: The hierarchies of the User-defined Groups in all applications that are installed in all servers, will be exported to OGSGroupExport.info.
Authorization succeeded.
ERROR: Could not export the specified User-defined Groups hierarchies to OGSGroupExport.info.
ERROR: This could be because of one or more of the following reasons:
ERROR: * OGSServer process may not be running
ERROR: * Application or remote Grouping Server may not be reachable
ERROR: * Free disk space may be low
ERROR: * You do not have the required file permissions to create the file.
ERROR: See /var/adm/CSCOpx/log/CMFOGSClient.log for more details.
root@lms-server #
the /var/adm/CSCOpx/log/CMFOGSClient.log is attached and there seems to be some certification issues; I recreated the certificate and in the GUI it shows to be set and be valid...
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[ Thu May 20 16:16:34 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /Campus@lms-server/Campus@sdeu
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[ Thu May 20 16:24:23 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /RME@lms-server/User Defined G
roups
[ Thu May 20 16:24:23 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /RME@lms-server/User Defined G
roups/All-CE-NM
[ Thu May 20 16:24:47 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups/Customizable Group 2
[ Thu May 20 16:24:50 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/IN-Devices
[ Thu May 20 16:24:55 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups
[ Thu May 20 16:25:03 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups/Customizable Group 3
[ Thu May 20 16:29:01 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /RME@lms-server
[ Thu May 20 16:29:02 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /RME@lms-server/All Devices
[ Thu May 20 16:29:02 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /RME@lms-server/Normal Devices
[ Thu May 20 16:29:13 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups/Customizable Group 4
[ Thu May 20 16:29:14 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups/Customizable Group A
[ Thu May 20 16:29:34 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups/Customizable Group B
[ Thu May 20 16:29:35 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups/Customizable Group C
[ Thu MOGSGroups.infoay 20 16:30:34 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /RME@lms-server/User Defined G
roups/DE-Switche-IOS
[ Thu May 20 16:30:39 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server
[ Thu May 20 16:30:39 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups
[ Thu May 20 16:30:39 CEST 2010 ]FATAL com.cisco.nm.xms.ogs.server.GroupCacheImpl getHierarchy No top-level cache for: /DFM@lms-server/User Defined G
roups/Customizable Groups/Customizable Group 1
3) I found CampusOgsGroupCacheTable in cmf database to be empty on 2 different lms 3.2 installations (both solaris) but I cannot believe that this is ok due to some stored procedures pointing to this table to keep it on sync with CampusOgsGroupPropertiesTable

Slide views only to be reported, but grade is reporting to lms as 0 instead of n/a

My client has a number of quiz questions throughout their course. They asked that the quiz be set up to allow infinite attempts until the learner gets the answer right, and that there are no points or grade associated with the quiz. I've set up each question as a quiz question, but set the grade to be 0. I did it as a quiz question as there are matching type questions, multiple choice, etc. and I found it valuable to have the structure in place to add in the content. The reporting preferences are set up as to report back slide views only, but when this file communicates with the LMS, it is reporting back a pass/complete but giving a grade of 0. I'd like it to show up as n/a under the grade rather than 0.
Also, this course isn't booking marking and learners aren't happy because when they go back in their answers aren't saving. As well, the client wanted backward movement to be allowed but when the learner clicks the back button to go back through the slides, it automatically resets the question slides and they have to re-answer them to continue. Is there a way to change a setting so that the answers will stay in place?
And my last question (promise, sorry for so many) under the quiz settings and then required there are 4 options. I'm just wondering if anyone can explain these 4 options and what each do, so that I can make sure I'm selecting the best one. Up until now it's been a trial/error type of thing, but it would be great if anyone can share some additional info.

Thanks so much! I'm the only one working in Captivate, and so I can't even tell you how helpful it is to have replies and people that understand what I'm asking.
I looked into the manifest file, but I couldn't seem to find the masteryscore text. Here's a copy and paste of my manifest file. Am I missing something?
<?xml version="1.0" encoding="UTF-8" ?>
<manifest identifier="captivate client and family centred care_ID" version="1.3" xmlns="http://www.imsglobal.org/xsd/imscp_v1p1"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
xmlns:imscp="http://www.imsglobal.org/xsd/imscp_v1p1"
xmlns:adlcp="http://www.adlnet.org/xsd/adlcp_v1p3"
xmlns:imsss="http://www.imsglobal.org/xsd/imsss"
xsi:schemaLocation="http://www.imsglobal.org/xsd/imscp_v1p1 imscp_v1p1.xsd
      http://www.adlnet.org/xsd/adlcp_v1p3 adlcp_v1p3.xsd
      http://www.imsglobal.org/xsd/imsss imsss_v1p0.xsd
      http://ltsc.ieee.org/xsd/LOM lomStrict.xsd">
<metadata>
<schema>ADL SCORM</schema>
<schemaversion>CAM 1.3</schemaversion>
<lom xmlns="http://ltsc.ieee.org/xsd/LOM">
   <general>
    <identifier>
     <catalog>Adobe Captivate Course</catalog>
     <entry>captivate client and family centred care_ID</entry>
    </identifier>
    <title>
     <string language="x-none">captivate client and family centred care_Course_Title</string>
    </title>
    <description>
     <string language="x-none"></string>
    </description>
    <keyword>
     <string language="x-none"></string>
    </keyword>
   </general>
   <lifeCycle>
    <version>
     <string language="x-none">1.0</string>
    </version>
    <status>
     <source>LOMv1.0</source>
     <value>final</value>
    </status>
   </lifeCycle>
   <metaMetadata>
    <identifier>
     <catalog>test</catalog>
     <entry>test 1000</entry>
    </identifier>
    <metadataSchema>LOMv1.0</metadataSchema>
    <metadataSchema>SCORM_CAM_v1.3</metadataSchema>
   </metaMetadata>
   <technical>
    <format>text/html</format>
    <location>.</location>
   </technical>
   <educational>
    <typicalLearningTime>
     <duration>PT0H0M</duration>
     <description>
      <string language="x-none">Average length of time to experience this Adobe Captivate Project.</string>
     </description>
    </typicalLearningTime>
   </educational>
   <rights>
    <cost>
     <source>LOMv1.0</source>
     <value>no</value>
    </cost>
    <copyrightAndOtherRestrictions>
     <source>LOMv1.0</source>
     <value>no</value>
    </copyrightAndOtherRestrictions>
   </rights>
   <classification>
    <purpose>
     <source>LOMv1.0</source>
     <value>idea</value>
    </purpose>
    <description>
     <string language="x-none"></string>
    </description>
    <keyword>
     <string language="x-none">Adobe Captivate</string>
     <string language="x-none"></string>
    </keyword>
   </classification>
</lom>
</metadata>
<organizations default="captivate client and family centred care_ID_ORG">
<organization identifier="captivate client and family centred care_ID_ORG">
   <title>captivate client and family centred care_Course_Title</title>
   <item identifier="captivate client and family centred care_ID_SCO" isvisible="true" identifierref="captivate client and family centred care_ID_SCO_RES">
    <title>captivate client and family centred care_SCO_Title</title>
    <imsss:sequencing>
     <imsss:objectives>
      <imsss:primaryObjective objectiveID="PRIMARYOBJ" satisfiedByMeasure="false">
      </imsss:primaryObjective>
     </imsss:objectives>
     
     <imsss:deliveryControls completionSetByContent="true" objectiveSetByContent="true"/>
    </imsss:sequencing>
    <adlcp:dataFromLMS>.</adlcp:dataFromLMS>
    <adlcp:timeLimitAction>exit,message</adlcp:timeLimitAction>
   </item>
</organization>
</organizations>
<resources>
<resource adlcp:scormType="sco" identifier="captivate client and family centred care_ID_SCO_RES" type="webcontent" href="captivate client and family centred care.htm">
   <file href="captivate client and family centred care.swf"></file>
   <file href="captivate client and family centred care.htm"></file>
            <file href="SCORM_support/scorm_support.htm"/>
            <file href="SCORM_support/scorm_support.js"/>
            <file href="SCORM_support/scorm_support.swf"/>
</resource>
</resources>
</manifest>

Is there a debug mode for Presenter SWF published to a custom LMS?

I've implemented a simple LMS interface (API_1484_11) in JavaScript on the page that loads the SWF generated by Presenter. The SWF is playing fine, and it appears to call the API_1484_11.Initialize() method, but then doesn't call any of my Commit(), GetValue(), or SetValue() methods. Weird thing is that is used to work fine, and I can't figure out what I changed that would break it.
In my Presenter presentation, the Quiz Manager settings have these reporting options:
- LMS set to SCORM (Manifest set to 2004 type)
- Report data set to quiz results and slide views
- Pass or fail set to report complete/incomplete
- Score set to report as percent
- Level set to report interactions and the score
Is there any way to tell the SWF to run in a debug mode so it will provide some sort of information or feedback about what it is doing regarding the LMS interface?

Ugh. So I quit out of my browser and restarted, and now the Presenter Flash is communicating with my mini-LMS interface properly. After Initialize() it calls getValue() and asks for cmi.location, cmi.score._children, etc. values. I think I've seen this happen before, where if I accidentally have two windows with a Presenter Flash object in them, they both stop working with the LMS API until I quit and restart my browser. (I'm on a Mac with Firefox but have seen this on Windows with IE, too, I think.)
But still, I'm wondering if there are any debugging tricks with the Presenter Flash object... or any API documentation for it?

Captivate 5 question and answer data not showing up in Connect 8 LMS

I'm using Captivate 5 and Adobe Connect 8 for an LMS. I can publish lessons and quizzes directly into Connect with no problem. Taking the quizzes works fine. I have a problem with the reporting of quizzes. The scores are correct but I often don't get all of the questions listed when I look at the reports. A 10 question quiz might show 1 question and answer. Again, the score reflects 10 questions answered but when viewing the report "By Question" only one question shows. I cannot see any settings that are different on the visible question. Has anybody else seen this?
Message was edited by: GBayl

For what it's worth I think I solved my own problem. The quizzes that were messed up were all udated from Captivate 4. This made all of the Interation IDs the same for all of the questions on each quiz. The IDs must be unique for the system to report results from each question. If you try to change an ID, the rest of the question IDs change also. To change the IDs so they will all be unique, select all of the questions in a quiz and enter CNTRL-D to duplicate them. It doesn't matter if they are in a pool or in the main project. Then deleted the originals. The new questions will all have new and unique IDs. I don't know why this works but it does. I hope someone finds this useful.

Cisco LMS 3.2 SYSLOG not storing after 10 days

Hi ,
Im facing one issue with Cisco LMS 3.2
Issue : The logs is generating only for 10 days and post that im not able to see the logs. I have not done any config changes. The only change i have done is i have completely reinstalled the LMS. i did multiple troubleshoot but not able to resolve this isse. It would be great If any some one is able to help me in this isse. Thanks.
Regards,
Juliet

Dear Vinod
Thanks for ur response and the problem has been resolved.
The purge policy was set to 60 days only .The problem in reports viewing setting.
Syslog folder under LMS would store syslog reports of both the device as well as applications for defined folder size , which in your case was 1 MB ( same can be viewed under log generator option). The older reports would get deleted from the folder upon reaching the limit.
The only way to view device syslog is under following option : Reports -> Reports Generator in LMS GUI where we will have to choose syslog with desired attribute.
Regards,
Juliet

Troubles with LMS and Explorer

Goodmorning everybody,
The past two months i've been trying to create a aw-piece
that works in a LMS (SABA).
Finally, technical speaking, it works. Still I have my doubts
about it....
First, i've have used a java-code which communicates with the
lms, this code was from an existing
file called 'Testbed', came along with AW, after a lot of
puzzling it works. Still initializing the LMS takes a lot of time
Sometimes about 10, 15 seconds. I've also used the KO LMS
Initialize, it takes even longer, 30 seconds. Is this
normal ? Because in the CBT there are also questions, and i'm
writing the results, questions-id e.g to the LMS,
it also takes 3 or 4 seconds. Normal ?
The version of java we use is 1.4.2. We have notices that
older versions don't work with SABA. At home I have version Java
1.5
It seems to me it works better, but is this a feeling or
fact?
On the other hand, the course runs on our intranet, and i
can't figure out how much effect the server has on the
performance of the CBT. After starting up the java console
(and the cbt), i'm able to see two messages which alert me,
first the message 'connection thread gets into wait', and
straight after,10 or 20 seconds later
'failed to assert permission from microsoft policy engine'.
After this message, everything works, data is transmitted and
the cbt/lms works. It doesn't matter whether i use my own
code or the lms-KO's, i always see these messages.
Does anybody recognize the messages, and know where they come
from, and can i do anything about them?
Last point. I notice that sometimes, say one out of fifteen
times starting the cbt, the explorer 'is not responding' when
quitting
the cbt. It always happens when i'm quitting the cbt, never
during start up. Is this a known problem ? Has it something to do
with
the LMS, or communication. I have no idea, but it irretates
me a lot to see so this message. The trainee has to do the whole
course again, because aw failed to write it's data to the LMS.
Finally, has somebody published pieces running and
communicating with the LMS SABA before. Did it all work, any nasty
bugs or other bad experiences ?
I hope i've given enough information to receive some help
from you,
thanks on forhand,
greetings Marc

This sounds pretty complex!
My first thought is to blame the LMS. Do you have any
non-Authorware
courses which do work correctly?
There should be no need to have a JRE (Java Runtime)
installed, unless
the LMS requires it. For the LMS I most often use (Inquisiq),
Javascript
is used to handle the communication between the SCO and the
LMS API, not
Java...but Java is certainly an alternative and could indeed
be what
Saba used to create their API...
The communication with the API should certainly not take too
long -
especially on an intranet - unless a lot of info is being
passed. The
biggest delays I notice in our work is when I'm saving quiz
results and
bookmarks, and even then it's not more than a few seconds.
The
initialization process should happen quickly.
It sounds like your getting timeouts - though were that true,
the LMS
would not be initialized at all.
Can you test with an older version of Windows/Explorer than
came with
Microsoft's JRE? I assume you are using the Sun release -
which should
work fine, but maybe one way to test is to use, say, IE 5.5
under
Windows 2000 which may already have the MS JVM installed...
Or, alternatively, what if you try another browser? Or does
Saba only
support IE...
Have you talked to Saba about this?
Erik
PaRaMarcc wrote:
> Goodmorning everybody,
>
> The past two months i've been trying to create a
aw-piece that works in a LMS
> (SABA).
> Finally, technical speaking, it works. Still I have my
doubts about it....
>
> First, i've have used a java-code which communicates
with the lms, this code
> was from an existing
> file called 'Testbed', came along with AW, after a lot
of puzzling it works.
> Still initializing the LMS takes a lot of time
> Sometimes about 10, 15 seconds. I've also used the KO
LMS Initialize, it takes
> even longer, 30 seconds. Is this
> normal ? Because in the CBT there are also questions,
and i'm writing the
> results, questions-id e.g to the LMS,
> it also takes 3 or 4 seconds. Normal ?
>
> The version of java we use is 1.4.2. We have notices
that older versions don't
> work with SABA. At home I have version Java 1.5
> It seems to me it works better, but is this a feeling or
fact?
>
> On the other hand, the course runs on our intranet, and
i can't figure out how
> much effect the server has on the
> performance of the CBT. After starting up the java
console (and the cbt), i'm
> able to see two messages which alert me,
> first the message 'connection thread gets into wait',
and straight after,10 or
> 20 seconds later
> 'failed to assert permission from microsoft policy
engine'. After this
> message, everything works, data is transmitted and
> the cbt/lms works. It doesn't matter whether i use my
own code or the
> lms-KO's, i always see these messages.
>
> Does anybody recognize the messages, and know where they
come from, and can i
> do anything about them?
>
> Last point. I notice that sometimes, say one out of
fifteen times starting the
> cbt, the explorer 'is not responding' when quitting
> the cbt. It always happens when i'm quitting the cbt,
never during start up.
> Is this a known problem ? Has it something to do with
> the LMS, or communication. I have no idea, but it
irretates me a lot to see so
> this message. The trainee has to do the whole course
again, because aw failed
> to write it's data to the LMS.
>
> Finally, has somebody published pieces running and
communicating with the LMS
> SABA before. Did it all work, any nasty bugs or other
bad experiences ?
>
>
> I hope i've given enough information to receive some
help from you,
> thanks on forhand,
> greetings Marc
>
>
Erik Lord
http://www.capemedia.net
Adobe Community Expert - Authorware
http://www.adobe.com/communities/experts/
http://www.awaretips.net -
samples, tips, products, faqs, and links!
*Search the A'ware newsgroup archives*
http://groups.google.com/group/macromedia.authorware

Bookmarking not working correctly on lms

I am using Captivate 4 to publish html to our lms. Our files contain quizzes which are reported back to the lms and I do NOT have the Never send resume data checked. When I test my courses on the lms...I let the course play for a few slides and then click the lms option to close and save progress. When I reopen a course, I am at the slide where I left off but the audio restarts from the beginning. It's like bookmarking is half working. Any ideas why this is happening or how I can fix it?

I did figure out the problem.... at least it worked for us (with no help
from Adobe). I attached the audio to an object on the first slide (a
transparent box), as opposed to on the slide itself, and that fixed the
problem. I still don't understand why the solution works, but the
instructor of a Captivate class I recently took suggested that I give it a
try.
Guess it's worth a try. Hope it works for you.
Julie
Message was edited by: Captiv8r - Removed Trailer containing SPAM bait.

How can I keep my Cap 7 file from sending a 0 score to LMS?

I have a Captivate 7 file for a training program. The file includes some question slides for knowledge check/review purposes - however, we don't want the file to send a score (not even a 0 score) to our LMS. We only want the LMS to reflect whether the user completed the course file or not. So in each question slide, I set Quiz Properties to show 0 points 0 penalty and de-selected the Report Answers box. I then set the Publish Settings to these (shots below) to prevent any score from being passed through - however, the file is still passing a 0 score to the LMS.
So I tried just removing the question slides altogether and replacing them with regular slides that I programmed to mimic question slide functionality, but that didn't work either. I was told to check all buttons/click boxes to ensure that none of them was producing any type of "report" to LMS, but none of them are set to report anything. Can anyone spot what I'm doing wrong? Will very much appreciate any advice anyone can give! Thanks!

http://manuals.info.apple.com/MANUALS/1000/MA1565/en_US/iphone_user_guide.pdf
Read the user guide

LMS 3.0.1 / CM 5.0.2 / Questions on Campus (bug and feature)

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