LMS 3.1 Device Update problem through CCO

If I use the correct CCO password, I get "Connection to Cisco.com failed. Please check log files. Download operation cannot proceed." All I see in psu.log is "FATAL  [DevUpdate : performAdd]  : Error while trying to connect to Cisco.com. Return Code = 1". If I use a bogus password, I'm told so, which leads me to think, without digging further on the LMS or proxy side that there's problem on the CCO end. Am I off base here?

I was able to download via Device Update with a different CCO account, which makes me think it's an account entitlement problem. Does it sound plausible given the error message ([DevUpdate : performAdd]  : Error while
trying to connect to Cisco.com. Return Code = 1) that it's CCO's way of saying the first account was not entitled to download RME & CiscoView pkgs?

Similar Messages

  • LMS 4.0.1 - Device update problem for CiscoView

    Hello,
    I would like to update all CiscoView packages for my customer.
    When I do :
    Admin> System> Software Center> Device Update
    I have a list of several updates to do :
    Showing 1-15 of 15 records
    Package Name
    Type
    Product Name
    Installed Version
    Available Version
    Readme
    Posted Date
    size
    1.
    ASR1000
    DevicePackage
    CiscoView
    3.0
    4.0
    ASR1000.cv50.v4-0.readme
    NA
    NA
    2.
    Cat3560
    DevicePackage
    CiscoView
    9.0
    11.0
    Cat3560.cv50.v11-0.readme
    NA
    NA
    3.
    Cat3750
    DevicePackage
    CiscoView
    12.0
    13.0
    Cat3750.cv50.v13-0.readme
    NA
    NA
    4.
    Cat6000IOS
    DevicePackage
    CiscoView
    31.0
    31.2
    Cat6000IOS.cv50.v31-2.readme
    NA
    NA
    5.
    CVGenericPackage
    DevicePackage
    CiscoView
    1.4
    1.5
    CVGenericPackage.cv50.v1-5.readme
    NA
    NA
    6.
    Cisco3400ME
    DevicePackage
    CiscoView
    4.0
    5.0
    Cisco3400ME.cv50.v5-0.readme
    NA
    NA
    7.
    MetroEthernet
    DevicePackage
    CiscoView
    2.0
    MetroEthernet.cv50.v2-0.readme
    NA
    NA
    8.
    Nexus5000
    DevicePackage
    CiscoView
    1.0
    Nexus5000.cv50.v1-0.readme
    NA
    NA
    9.
    Nexus7000
    DevicePackage
    CiscoView
    2.0
    3.0
    Nexus7000.cv50.v3-0.readme
    NA
    NA
    10.
    Rtr3900
    DevicePackage
    CiscoView
    4.0
    5.0
    Rtr3900.cv50.v5-0.readme
    NA
    NA
    11.
    Rtr1900
    DevicePackage
    CiscoView
    2.0
    3.0
    Rtr1900.cv50.v3-0.readme
    NA
    NA
    12.
    Rtr1800
    DevicePackage
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    9.0
    10.0
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    NA
    NA
    13.
    NGMARShare
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    1.15
    1.17
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    NA
    14.
    Rtr800
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    16.0
    18.0
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    NA
    15.
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    1.28
    1.31
    NA
    NA
    But when I try to do these update, it always fails and I can see in the Event logs, this message :
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    For Product(s) : CiscoView
    Install Invoked by user : admin
    The Package(s) Selected for Install :
    CVGenericPackage
    WARNING :  CVGenericPackage(1.5):Consistency check failed for base package SwitchAddletsWhat can I do to update my CiscoWorks please ?
    No package(s) to install for : CiscoView
    Thank you.
    Regards,
    Stephane.

    And for each individual device package I'm trying to update, I receive this error message :
    Error
    The installation of device package(s) failed.
    Check Software Center > Activity Log > Event Log for details.
    And the Event log show me this (for example, for the Cat3560 package) :
    Number of Packages Selected for Install : 1
    For Product(s) : CiscoView
    Install Invoked by user : admin
    The Package(s) Selected for Install :
    Cat3560
    No package(s) to install for : CiscoView
    But when I do Device Update again (even if I Stop and Restart the Deamon Manager), I still see the same device packages list.
    This problem is very annoying.
    Do you want me to upload any other log ?

  • LMS 3.2 device updates failing?

    Have upgraded from LMS 3.1 to 3.2 then applied all the software updates ok.
    Now applying device updates - they are failing but can't see a clear reason. The Activity Log > Event Log doesn't really provide any clues. I'm guessing the relevant log file would be the psu.log ? [see attached]
    Not sure if messages like
    oid : 1.3.6.1.4.1.11.2.3.7.5.19 not found in E:\CISCOW~1\lib\classpath\com\cisco\nm\cwcs\mdf\mdfdata.xml
    are part of the problem?
    Thanks for any troubleshooting pointers

    The SYSobjectID you mention is of an HP device so that is not likely to be your problem.
    Got any problems with devices not being recognized?
    Tail of psu.log looks normal to me.
    Cheers,
    Michel

  • LMS 3.2: device update or software update fails.

    Hi All,
    I just did a virgin install of LMS 3.2 on Windows 2008 SP2.
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    cs331-win-CSCtn86202-0
    cwcs-win-CSCtg46847-K9
    cwcs33-win-CSCsy14799
    cwcs33-win-CSCtc38080
    cwcs33-win-CSCtd01597-K9
    cwcs33-win-CSCtd07131-0
    cwcs33-win-CSCti41352
    cwcs33-win-CSCtj01051
    cwcs33-win-CSCtj20850-1.0
    cwcs331-win-CSCtr77570-0
    cwcs331-win-Oct2011-su1-0
    cwcs331-win-Oct2011-su2-0
    cwcs33x-win-CSCto46927-0
    CM:
    cwcm5.2.1-win-CSCtl10414-0
    cwcm5_2_1_win
    RME:
    rme4_3_1_win
    rme4.3.1-win-CSCsz32320-1.0
    rme4.3.1-win-CSCsz367951.0
    rme4.3.1-win-CSCta761471.0
    rme4.3.1-win-CSCtb169251.0
    rme4.3.1-win-CSCtd268360
    rme4.3.1-win-CSCte717641.0
    rme4.3.1-win-CSCtg317101.0
    rme4.3.1-win-CSCth432861
    rme4.3.1-win-CSCtj03361-1.0
    rme4.3.1-xdi-win-CSCte95623
    DFM:
    dfm3.2-win-CSCta56151
    dfm3.2-win-CSCtb87449
    dfm3.2-win-CSCtj572681.0
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    Error while downloading package information from Cisco.com for the selected  products. See the d:/CSCOpx/log/psu.log file for details.
    No filters or proxies are in place. Any idea what this is causing?? TIA!
    psu.log shows me this:
    [ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyLogin]  : No proxy User Name configured
    [ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured
    [ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured
    [ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured
    [ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DevUpdate : performAdd]  : Validated Cisco.com credentials..
    [ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured
    [ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured
    [ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DownloadManager : queryAllPkgs]  : Going to collect download packages...
    [ Thu Nov 10 10:38:36 CET 2011 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
    [ Thu Nov 10 10:38:36 CET 2011 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
    [ Thu Nov 10 10:38:36 CET 2011 ] ERROR  [ViewRemoteAndInstalledPkg : getRemoteAndInstalledPkg]  : VDSException while downloading headers from Cisco.com
    com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
        at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.downloadPsuHeadersAsXml(RemoteRepSync.java:559)
        at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.getAllPackagesFor(RemoteRepSync.java:991)
        at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1191)
        at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:170)
        at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1032)
        at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)
        at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
        at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
        at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
        at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
        at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
        at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
        at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
        at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
        at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
        at java.lang.Thread.run(Thread.java:595)

    I assume that in your case you could have a problem with the sequence of the patch installation. You should have installed cwcs33x-win-CSCto46927-0 as the last patch because there is at least one (CSCtj20850) wich reverts the settings of the patch for Bug CSCto46927 - i.e. re-install cwcs33x-win-CSCto46927-0 and see if it is working.

  • Nokia 5230 device update problem -

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  • LMS 3.2 Device update

    Hi,
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    Afroj
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  • H:selectOneMenu - Update problem through a Java Function

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  • LMS 4.0.1 fails to download SW and device updates

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    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyHost]  : No proxy Host configured
    [ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyPort]  : No proxy port confgured
    [ Mon Nov 26 12:51:51 CET 2012 ] ERROR  [CcoDownloadAdapter : getXmlFileList]  : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
    [ Mon Nov 26 12:51:51 CET 2012 ] ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com
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    Thanks.
    Rgds,
    Jesper

    Hi Jesper,
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    lms40x-sol-CSCto46927-0.zip  (solaris)
    I hope this will fix the issue
    Thanks
    Afroz

  • LMS 4.1 Device Package Update

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    Yeah, for Inventory Config And Image Management (the traditional RME functions, in LMS 3.x lingo), you have to perform a separate "Software Update" (vis-a-vis Device Update, which is apparently for CiscoView). That's described in the same aforementioned URL, a little further up, Admin -> System -> Software Center -> Software Update:
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  • Ciscoworks LMS 3.2 unable to run Software or Device Update

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    it seems, your problem is bugID CSCto46927; you can download the patch for windows here: cwcs33x-win-CSCto46927-1.zip
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  • TS1925 iPad IOS 7.0.2 and Mountain Lion 10.8.5 Calendar colors do not match between computer and device.  Problem did not exist until updated IOS arrived.  Colours change of their own free will despite being corrected on both iPAD and MacBook Pro.  Any an

    iPad IOS 7.0.2 and Mountain Lion 10.8.5 Calendar colors do not match between computer and device.  Problem did not exist until updated IOS arrived.  Colours change of their own free will despite being corrected on both iPAD and MacBook Pro.  Any answers?

    Please do not post the entire messages log as it takes up unnecessarily a lot of space.  It seems that there is a corrupt/nonfunctional file called
    [email protected]nt.plist
    Go to your hard drive, enter library, go into users, and go into launch agents and delete the thing above.  Empty the trash and restart.

  • HT4623 Hi,        There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be ac

    Hi,
        There was ios 4.1 in my iphone3gs.i have tried to update it through itunes but there is a problem.After installation through itunes,there is problem that it is not activating my iphone and shows a message that your iphone could not be activated because the activation server is temporarily unavailable,try connecting your iphone to itunes to activate it,or try again in a couple of minutes.i tried many times but it again shows the same message,
    after installation,when i connect my iphone to itunes it shows a message that we are unable to activate your iphone at this time please try again or contact customer care.please reply me urgently to resolve this problem.

    That is usually a symptom thet the phone was hacked or jailbroken. Was it?

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