LMS 3.2.1 - Mailnotifcation if CM-Usertracking Aquisition fails

Hello,
Our customer is running CiscoWorks LMS 3.2.1
Sometimes the Campus Manager User Tracking Major Aquisition hungs up.
As we do not enter the customers CiscoWorks server every day, we need to be informed if this happens.
Is there a way to get informed by mail if the major aquisition Job fails ?
I have'nt found an opportunity to configure a mail-address to the aquisition-jobs.
Any hints would be appreciated
Kind regards
Robert

You may wish to try to use multiple threads for DNS
Under Campus Usertracking ->  Administration -> Acquisition -> Acquisition Settings -> Advanced
There is a unilty called "Lookup Analyzer" you should use to see what goes wrong
Look it up in the help under campus
Cheers,
Michel

Similar Messages

  • Changing status in the LMS after retrying a quiz (good fisrt time and failed second time)

    Good evening,
    I have a question on Captivate. Is it normal that when my client does a new time a validate lesson he observes that the only one result memoried is the last even if the first was ok (Complete and more than 80%) and the second is failed (Incomplete and less than 80%) ?
    Can I do something on Captivate ?
    LSM platform : WBT
    Version Captivate 5
    Thank you for your answers,
    Antoine

    This should be controllable in the LMS settings.  It's not controlled by Captivate.
    Check your LMS for some setting related to how the Attempts are scored.  Here is a snapshot from Moodle's SCORM attempt settings:
    As you can see, the options are:
    Highest attempt - which retains the best overall score from any attempt
    Average attempts - calculates an average of all scores
    First attempt -
    Last attempt
    So look for something like this in your LMS admin settings for the SCORM course.

  • LMS 3.2 - RME 4.3.1 Sync archive fails

    Hi,
    Sync archive fails for some of my devices.
    This is the message :
    *** Device Details for .... ***
    Protocol ==> Unknown / Not Applicable
    Selected Protocols with order ==> Telnet,TFTP,SSH,RCP,HTTPS
    Execution Result:
    CM00139 Could not archive config Cause: Action: Verify that device is managed and credentials are correct. Increase timeout value, if required.
    Check device credential is OK (Telnet + SNMP V2)
    This device is Cisco Systems WS-C6009.Cisco Catalyst Operating System Software, Version 7.4(3). (sysObjectID : enterprises.9.5.39)
    I have modified the "Maximum time to wait for Job Results per device (seconds):" to 240.
    What could be wrong?
    Thanks in advance

    Resolution Summary:Checked the dcmaService.log and found the following recurring statements.
    com.cisco.nm.xms.xdi.pkgs.LibCommon.common.CommonUtility,getMinSupportedVersion,406,Descr = 12.2(50)SE
    [ Tue Oct 26  15:58:45 CDT 2010 ],DEBUG,[main],com.cisco.nm.xms.xdi.pkgs.LibCommon.common.CommonUtility,getMinSupportedVersion,405,suppSysId = .1.3.6.1.4.1.9.1.927
    [ Tue Oct 26  15:58:45 CDT 2010
    Checked that the device IOS was well above the version specified in the logs, so thought may be an issue with the device packages.
    Checked the mdf version was 1.25 which came as default when we install LMS 3.2, so upgraded the mdf version to 1.45.
    Still the issue didn't got solved, so upgraded the RME device packages and now the archive job was successful.
    Message was edited by: Dheeraj Gera

  • LMS 3.2 - CM 5.2.1 - UT Acquisition failed + Processes Down Strangely

    Hi,
    I just updated everything I could in LMS CiscoWorks 3.2.
    Software updates are all done.
    Device updates aswell.
    When I'm trying to do an UT acquisition, I recieve a strange message : Failed to start acquisition: Initial Data Collection is not done yet, please try  again later.
    I'm bored of this. I tried everything but nothing seems to work.
    Here are some screenshot of my LMS Server :
    The versions :
    The error message I recieve :
    I tried to go to Server >Admin >Processes and try to START EVERY PROCESSES.
    After 4-5 minutes, some of them are going down as you can see here :
    The UT.log file contains this :
    C:/CSCOpx/log/UT.log
    messages will remian logged to file: C:/CSCOpx/log\ut.log
    2011/03/31 16:17:42 main MESSAGE ProcessInitializer: Properties will be read from C:\CSCOpx\campus\etc\cwsi\ut.properties
    2011/03/31 16:17:45 main MESSAGE DBConnection: Created new Database connection [hashCode = 17007273]
    UTM is shutting down
    2011/03/31 16:17:47 main MESSAGE DBConnection: Closed Database connection [hashCode = 17007273]
    2011/03/31 16:17:47 SnmpSocketManager: Shutting down all SNMP sockets.
    Io error while closing SnmpSocket : Cannot assign requested address: Datagram send failed
    How should I do to re-activate these processes and to allow User Tracking working again ?
    Thank you.
    Regards,
    Stephane.

    sorry, now I understand;
    there have been at least 2 bugs affecting User Tracking  ( CSCtd49439,CSCtg20882)  and the easiest thing would be to just update to LMS 3.2.1 by installing the Service Pack 1 for LMS 3.2
    you can get it here:
    Windows:
    http://www.cisco.com/cisco/software/release.html?mdfid=282635181&flowid=16561&softwareid=280775102&os=Windows&release=3.2.1&relind=AVAILABLE&rellifecycle=&reltype=latest
    Solaris:
    http://www.cisco.com/cisco/software/release.html?mdfid=282635181&flowid=16561&os=Solaris&softwareid=280775102&release=3.2.1&rellifecycle=&relind=AVAILABLE&reltype=latest
    and the ReadMe is here:
    http://www.cisco.com/en/US/partner/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/SP1/Readme/Readme__LMS_3.2_SP1.html

  • LMS 3.2 RME 4.3.1 Inventory collection failing for switches

    I have 6 switches that inventory is failing for.  They do run the 12.2(33)SXI3 software but I have the CSCtb16925-1.0  patch installed.  I've tried to increase the SNMP timeout for the devices but they still fail.
    Ideas?
    Chris Jasztrab

    You did not properly increase the SNMP timeout.  Go to RME > Devices > Device Management > RME Devices, and edit the attributes of the device in question.  Perform an inline edit.  Click on the device name, then change the existing SNMP timeout value to 10.  Then save your changes, and apply them on the previous screen.  Then inventory collection should work.

  • Captivate 6: LMS not showing learning is "Complete" when e-Learning has actually been completed.

    I've read and researched variations of this topic for the last two days before resorting to ask a new, but related question so sorry for the repetition.
    My problem is that our users are using our Captivate 6 module and although they pass it, their profile does not register as complete. Once I change the settings and the LMS recognizes a class has been complete, then bookmarking fails in the course and their place isn't saved.
    I've changed the Template from Default to SendTrackingDataAtEnd to help with score reporting.
    Here are the settings I have tried so far:
    Reporting
    In Advanced:
    In addition, in the Advance LMS settings area, I initially selected Never Send Resume Data, but I learned that prevented bookmarking, so I unchecked it and republished the e-Learning. However, when the Never Send Resume Data was selected, the CBT would register as completed once one viewed 100% of the slides.
    There are quizzes within the CBT, however, they are not scored. The only scored quiz is at the end and the user does not need to pass: I've provided an image below just in case:
    I really don't know what else to do, so if anyone could provide some assistance with this I would be very appreciative.
    By the way, we are uploading the CBTs to Adobe Connect ver 9.1.
    Thanks so much!

    Hi Erik,
    I thank you and everyone else for chiming in. I am about to do just that: set to 'User Access", because I have no idea how to correct this.
    I've attempted all variations that Reporting will allow me, but nothing will seem to work. My only choice is no bookmarking, but once they complete the e-Learning module, the LMS will mark it as complete OR allow bookmarking, but the users' training area will always show Incomplete although they really completed it.
    Also your comment to me on Nov 25:
    "You don't explain why 'Set exit to normal after completion' is unchecked. That should be checked. 'exit' should be 'suspend' when you want a lesson to bookmark properly and 'normal' (or null) when you want it to restart every time..."
    Whenever I check that box, the LMS won't show Complete although the user completed the course. I tested it and it never changed on my system to Complete until that box, 'Set exit to normal after completion', was unchecked.

  • LMS 3.2 Backup Failed

    Hi, i try to backup lms but it always give me errors,i did it 2 times one with GUI from common services and the other one using command, the output is
    2 errors reported
    [Sun May  8 18:20:36 2011] Validation D:/LMS-BackUp/May-2011/0\0\campus\database\ani.db failed.
    [Sun May  8 18:20:36 2011] Validation D:/LMS-BackUp/May-2011/0\0\campus\database\ani.db failed.
    [Sun May  8 18:20:36 2011]  ERROR(1403): Database aniDb backup failed and . Check the log file for information.
    [Sun May  8 18:20:36 2011]  Backup failed: 2011/05/08 18:20:46
    Primary key for "EmbuUserTracking" has missing index entriesSQL error (-300) -- Run time SQL error -- Validation of table "EmbuUserTracking" has failed
    VALIDATE TABLE "cwsiSA"."HistoryHostTracking"
    Index "historyupdate" has invalid or duplicate index entries
    Index "historyupdate" has missing index entries
    SQL error (-300) -- Run time SQL error -- Validation of table "HistoryHostTracking" has failed
    VALIDATE TABLE "cwsiSA"."HistoryUserTracking"
    2 errors reported
    [Sun May  8 18:19:20 2011] Validation D:/LMS-BackUp/May-2011/0\0\campus\database\ani.db failed.
    SQL Anywhere Command File Hiding Utility Version 10.0.1.3830
    SQL Anywhere Backup Utility Version 10.0.1.3830
    (41672 of 41670 pages, 100% complete)
    Database backup completed
    SQL Anywhere Command File Hiding Utility Version 10.0.1.3830
    SQL Anywhere Validation Utility Version 10.0.1.3830
    2 errors reported
    SQL error (-300) -- Run time SQL error -- Validation of table "EmbuUserTracking" has failed
    SQL error (-300) -- Run time SQL error -- Validation of table "HistoryHostTracking" has failed
    [Sun May 8 09:23:22 2011] Validation D:/LMS-BackUp/May-2011\0\campus\database\ani.db failed.
    [Sun May 8 09:23:22 2011] Validation D:/LMS-BackUp/May-2011\0\campus\database\ani.db failed.
    [Sun May 8 09:23:22 2011] ERROR(1403): Database aniDb backup failed and . Check the log file for information.
    [Sun May 8 09:23:22 2011] Backup failed: 2011/05/08 09:23:32
    I have checked the directory and the size of data is aroung 15 GB is this correct backup
    thanks for your help

    Hi Joseph,
    I run the perl.exe from C:\Program Files\CSCOpx\bin and then i write the command
    C:\Program Files\CSCOpx\objects\db\conf\configureDb.pl action=validate dsn=cmf
    I got the below result, i am new perl script and i i dont know what i did wrong
    Backslash found where operator expected at - line 1, near "CSCOpx\"
    Backslash found where operator expected at - line 1, near "objects\"
    Backslash found where operator expected at - line 1, near "db\"
    Backslash found where operator expected at - line 1, near "conf\"
    thanks for your help and support

  • Retake Quiz results not updated by LMS

    Does Captivate 7 send out a score update every time a test is taken (through a SCORM 1.2 LMS server)? I have the following situation
    Quiz failed on first attempt
    As designed, module presented trainee with retake offer.
    Trainee passes quiz
    LMS score does not update
    What is the likely issue and how can I check for the score information that is being communicated to the LMS?  I am not the LMS admin so I don't have access to the LMS.
    Thanks,
    Nadeem

    Is this the screenshot of your Manifest settings? It is because I do not see something in the fields 'Score identifier'/'Course object title'. The mastery score is not activated in the screenshot, and should be the same as in the Quiz settings. Can you check?
    Lilybiri

  • Config Archive Mgmt failed LMS 3.2

    Hi
    Archive mgmt failed for 14 devices and working fine for only 2 devices..The communicaion between the LMS and Switches is through SSH,but ssh also failed.
    Thanks,

    Hey Clarke,
    Hope you;re doing well,
    i have tried from ur below instructions,i have attached logs from packet capture and the tftp permission denied error.
    Am receiving an error permission denied while copying vlan.dat file from switch to tftp server (LMS Server) same error i can see in packet capture,Is it anywhere in LMS server i have to give permission for TFTP server.
    I tried installing a different vendor TFTP server but the LMS TFTP is listening on this port.How can i disable the tftp port on LMS server and open for open vendor product such tftpd32.exe OR solarwinds tftp server.
    LMS Server IP add 10.28.73.50 and the switch IP add 10.28.72.2
    Awaiting ur reply soon.

  • CiscoWorks LMS Backup Failed - Insufficient Disk Space

    Hello,
    I am experiencing backup failure on the LMS 3.2. Following is the message
    Backup failed on 2010/08/14 at 23:11:11. REASON: Insufficient disk space on backup destination volume. Available Space is 65367892Kb and required space for backup is 78515097Kb.
    Could you please assist as to why is 78GB of space required for the backup. The total size of main CiscoWorks folder 'CSCOpx' is only 33GB.
    How can I identify which processes, folders are occupying more space thereby increasing the backup capacity. Also, are the previous backups, backed up again on subsequent runs. Please assist.
    Thanks.

    The LMS backup destination partition needs twice the space the backup will take (plus 10%) to copy out the files first before archiving them in the backup.  Therefore, if the CSCOpx directory is 33 GB, your backup partition will require around 72 GB of free space.

  • Power Supply in LMS 4

    I'm new on this version and I don't know how to create a Monitor/Alarm to detect that a power supply has gone down. I want to send a message.
    What do you suggest?
    Thanks in advance.

    The Fault Monitor component of LMS 4.0 will automatically poll and detect a failed power supply. That appllies to both internal and external (RPS) power supplies.

  • Plateau LMS

    Hi,
    I published a couple of lessons to the Plateau LMS using
    Captivate 2 but it neither bookmarks or records. What do I have to
    enable in order to make this happen?
    Recording is more important than bookmarking, even if the
    student cannot bookmark, it would be nice for the student to go
    through the lessons as more of a review rather than taking it for
    the first time again.

    Hi,
    I too have bookmarking issues with the Plateau LMS 5.5 and
    C2. The scenario: The learner fails the assessment and leaves the
    training. At a later time, the learner returns to retake the
    assessment. The bookmarking will return the learner to the quiz
    summary page, effectively skipping all of the question slides. THIS
    ONLY HAPPENS WHEN THE LEARNER RETURNS TO THE QUIZ THE FIRST TIME.
    Subsequent visits place the learner at the beginning of the quiz
    and the assessment executes as expected.
    When the failed quiz is revisited it is safe to assume that
    the learner wants to retake it. Is there a setting I am missing to
    return the user to the beginning of the quiz every time, or is this
    a "feature" of the Plateau LMS...
    Thanks!

  • Impact for Callmanager when connect to LMS3.2

    Hello,
    we use currently LMS3.2 for ~4500 network devices. To get data for our IP-Phones into usertracking database we think about a connection to our Callmanager Cluster (version 7.1.3.20000-2) that manages ~30.000 IP-Phones.
    But we are a little worried about the additional load for the callmanager.
    So I have 2 questions:
    1. What impact will it have for our CCM, when LMS polls the CCM system via snmp to get the phone numbers?  In our UserTracking table are ~140000 clients, 30000 of them are cisco ip-phones. A major usertracking aquisition needs currently ~3,5 hours and starts twice a day. The CCMs (publisher) CPU-Load is usually ~ 50%, maximum 65%.
    2. Asks LMS the CCM for all clients that is finds or only for clients that look like an cisco IP-Phones (based on mac-adresses ...) ?
    Regards
    Hendrik

    LMS will walk the ccmPhoneTable and ccmPhoneExtnTable from the CISCO-CCM-MIB.  You can test walks of these tables to see what additional load this puts on the cluster.  I don't anticipate it will be overly burdensome.
    I do not understand your second question.

  • Inventory management problem with WS-C2950-24 on CWLMS 4.0

    Hi Joe,
    I have a problem with inventory management wiht 2950- 24 switches on which I am not able to capture inventory as well as the configurations. The IOS version is 121-22.EA13 and featureset is i6k2l2q4-mz. However, when I troubleshoot it, all the transport protocols (Telnet, ssh, tftp etc) shows success.
    Thanks,
    Best Regards // Rajiv

    Inventory uses snmp to communicate to device. Please check you device has snmp configured and LMS has correct SNMP RO credentials added to it.
    Please try to do a manual snmpwalk from LMS server (using device centre > tools) and see the walk succeeds.
    Then again try to run the inventory from LMS server on this perticular device and if it fails, share the failure result/screenshot etc details. NMSROOT/log/ic_server.log as well.
    -Thanks

  • Cpt 3 - quiz summary page falsely triggers 100% completion

    I'm experiencing a problem - I've noticed the quiz summary page falsey triggers to the LMS that 100% of the slides are complete when they aren't.
    I'm using Captivate 3 and Sum Total. I have a standalone quiz that is part of a curriculum where the current quiz is a pre-requisite for the next course - in other words, pass the quiz and continue, fail the quiz and you have to keep trying until you pass.
    After a bajillion different combinations, I have found what almost works. The course is set to "Complete/Incomplete" when a user views 100% of slides. The last slide is the "way to go" slide and is only reached when the learner passes. A failing grade goes back to the beginning and doesn't reach the last slide. The intent, according to our LMS admin people, is that a failing grade never completes the course/quiz.
    If I exit part way through, it shows as "incomplete" in the LMS - that is what I want. When you fail, you go back to the beginning - again, what I want. When you pass and you go to the last page, it shows as "complete", which is what I want.
    Here is the problem. When you fail and you find yourself at the quiz summary page, saying, "sorry, you failed", a learner will do one of two things - quit right then and there or click on the button to try again. If the learner quits right on the quiz summary page they get a "complete" message. In other words, regardless of the Quiz Reporting settings, Captivate 3 reports to the LMS that all slides are compete at the quiz summary page. You can add 15 blank slides afterwards and that doesn't matter. I've even put the "way to go" slide near the beginning with the quiz skipping it until it is branched back after a pass - but that doesn't work. For some reason, this one quiz summary page sends a message to the LMS that all slides are 100% complete. I've even removed the slide and put my own in its place but even the competion of the quiz triggers that all the slides are 100% complete.
    I'm at a loss. My deadline was yesterday and I need help!!!

    Hi Michael,
    Are you using SCORM 1.2 or 2004 ? Try both and let me know if you see the same result.
    There were some issues with reporting in Cp3 and were fixed with Cp4, so could you try your project on Cp4 or Cp5.
    Thanks,
    Deepak

Maybe you are looking for