LMS 3.2 Archiving Partially successful

Hi,
We have installed LMS 3.2,But for some of the switches archiving is partially successfull.Switches are 6500 in transparent mode.We use ssh for archive management.dcmaservice Log says...
[ Thu Jan 21 14:51:05 AST 2010 ],ERROR,[Thread-1540],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,error,19,Unknown authentication method: keyboard-interactive.In the RME I can see the log as Command Failed.

For RME to be able to fetch the VLAN config, it must be able to copy the vlan.dat file from flash back to itself using TFTP. RME will issue a command similar to:
copy flash:vlan.dat tftp:
Make sure the device can properly copy the vlan.dat back to the RME server using TFTP.

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LMS RME Config Mgmt Partially Successful

Hi,
From the various posts around here, I read that, in Config Mgmt, LMS connects through Telnet or SSH to devices, then uses TFTP to send configs.
In my network, I run SSH on my devices. Device Credentials Verification Job is successful for sw1 and sw2, which by the way are Catalyst 4948. However, in Config Mgmt, they are displayed as Partially Successful.
I wanted to test manually by connecting to the device through SSH then issuing TFTP copy. I found that "vlan.dat" is not under Flash; it's under Cat4000_flash.
So how do I tell LMS to fetch under Cat4000_flash instead of Flash, for this model of switches?
thanks

Have a look at this thread:
https://supportforums.cisco.com/thread/2087520
Don't worry about the cat4000_flash. RME knows to use that file system. So make sure that manual TFTP copy works.

Archive-partially successful

I thought this was resolved long ago but I still see in RME 4.3.1, LMS3.2 on Solaris 10. I see partial failure for several switches with the following error.
We do allow telnet to the devices but ssh is allowed. NEtconfig works using ssh without any problem. My protocol order is SSH and then TFTP.
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> SSH,Telnet,TFTP,RCP,SCP
Execution Result:
CM0062 Polling device_name for changes to configuration.
CM0065 No change in PRIMARY STARTUP config, config fetch not required
CM0065 No change in PRIMARY RUNNING config, config fetch not required
CM00 Polling not supported on VLAN RUNNING config, defaulting to fetch.
VLAN
CM0151 VLAN RUNNING Config fetch failed for device_nameCause: Command failedTELNET: Failed to establish TELNET connection to x.x.x.x- Cause: connect timed out.
VLAN Config fetch is not supported using TFTP.
VLAN Config fetch is not supported using RCP.
VLAN Config fetch is not supported using SCP.
Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.

In order for RME to be able to fetch vlan.dat, it must be able to telnet/SSH to the device, then perform a "copy flash:vlan.dat tftp:", and TFTP the file to the RME server. It looks like the SSH connection is successful, but the TFTP is failing. Try to manually perform these steps, and confirm you can TFTP the vlan.dat file to the RME server.

CiscoWorks: Why all devices Sync archive only partially successful.

Hi,
Whenever we sync archive a device, its always partially successfull only, and when we click partial successfull , below details appears. We have 4000 devices and all are only partially successful only Below details are from partial successful device, it has the vlan. dat and before it was working ok.
*** Device Details for Device1 *** Protocol ==> Telnet Selected Protocols with order ==> SSH,Telnet,TFTP,RCP,HTTPS
Execution Result: CM0062 Polling Device1 for changes to configuration. CM0065 No change in PRIMARY STARTUP config, config fetch not required CM0065 No change in PRIMARY RUNNING config, config fetch not required CM00 Polling not supported on VLAN RUNNING config, defaulting to fetch. VLAN CM0057 VLAN RUNNING Config fetch SUCCESS, archival failed for Device1 Cause: CM0005: Archive does not exist for Device1 Action: Verify that archive exists for device.
Also If I goto e:\NMSROOT\files\rme\jobs\ArchiveMgmt\6523(JOBID) and then log, below is output from logs.
[ Mon Nov 14 14:55:37 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.dcma.jobdriver.DcmaJobExecutor,initJobPolicies,925,Could not configure Thread.
[ Mon Nov 14 14:55:37 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.dcma.jobdriver.DcmaJobExecutor,sendMail,1334,sendEmailMessage: Null recipient list
[ Mon Nov 14 14:56:20 GMT 2011 ],ERROR,[main],com.cisco.nm.rmeng.dcma.jobdriver.DcmaJobExecutor,sendMail,1334,sendEmailMessage: Null recipient list
I am getting below logs,please advice, how to resolve the issue.
Thanks.
I am using LMS 3.2.1

Yes you are right that we have restore from backup and since then this problem occurs. We have uninstall the CiscoWorks from c: drive and install it on e:drive, due to high disk utilization issue on c: drive.
I have checked the
RME > Administration > Config Management > Archive Management > Archive settings and setting is already e: /CIS~1/files/rme/dcma,
Also from dbreade, by executing the sql "select * from Config_Device_Archive" in rmeng, I can see that some file location is C:drive and orther files location is E: drive, so I have run the below sql to correct it, although it executed correctly, by I can see that Config_Device_Archive table that still some devices location is c:, others is e: drive.
update Config_Device_Archive set
location=replace(location,'C:\\PROGRA~1\\CSCOpx','E:\\CAPCIS~1')
Please advice, that how to resolve this issue.
Thanks

Cisco Prime 2.2 Config Archive get Partial-Success

Good morning everyone!
I have a question regarding Cisco Prime Infrastructure 2.2 and Config Archive. Im trying to backup a configuration for an old WS-CBS3020-HPQ blade with IOS version 12.2(58)SE1 and im getting an error under "Fetch vlan" that says :
Couldn't able to collect VLAN on the device. TFTP server not accessible from device.
Im not sure what this means? It gets partial-success, but the error message worries me. Im not able to find anything in the logs or by searching for the error code. Anyone have any idea where to look? The credential is correct, i tripple checked :)

I tried using the "tftp-server flash:" command, but didnt help. Im also seeing this problem with a couple of Cisco 3750x switches.

Sync archive is successful, but cannot find latest config file in the config viewer

Sync archive is successful, but cannot find latest config file in the config viewer, Prime LMS 4.2.4

Hi,
Go Admin > Collection Settings > Config > Config Archive Settings
Make sure enable shadow directory is Checked
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If these folders are missing ... then it is a database issue..
if files and folders are fine then check if it happening for any particulr device or set of devices or all the devices ?
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Afroz
***Ratings Encourages Contributors ***

The creation of the new workspace has been partially successful

Hi,
I tried to create a Workspace called WSMedicina and the following error apears:
The creation of the new workspace has been partially successful.
Exception Message: Cannot find library item WsMedicina.
The error cause: Cannot add Library Service.
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Thanks.
James.

Hello James,
What error appears in the application.log file for Workspaces when the creation fails? You can find this log at a path like this:
$ORACLE_HOME/j2ee/OC4J_OCSClient/application-deployments/workspaces/OC4J_Workspaces_default_island_1
Has creation of a library during new workspace creation worked in the past?
Can the same user access the Content Services application successfully?
regards,
-Neil.

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For a course I'm creating, the SABA LMS Completion Status is always “Successful” even if just 1 slide of the Scorm 1.2 compliant Adobe Presenter course is viewed – doesn’t even need to get into quiz.
A failing grade is also always "Successful". How to get an "Unsuccessful" for skipping the quiz and/or failing the quiz?
Settings:
Reporting - Quiz Manager:
Enable reporting for this project -- checked
Learning Managemenet System (LMS) -- Scorm
Choose Report Data -- Report Quiz results only
Report Pass or Fail -- Report Pass/Fail (should this be Report staus as defined by report data?)
Report Score to LMS as: Percent
Reporting Level -- Report interactions and the score

I have Presenter courses working properly in Saba. Sometimes the issue is your Offering or Content settings in Saba. Could be a combo of having Is Scoring checked and having a Mastery Score set on Course or Offering level.
When you dig down into the Activity History for that transcript completion, what status is listed on the module level? Saba will roll up to a status of Successful/Unsuccessful/Not Evaluated depending on how you have it setup. What Status is your content actually passing back: Completed, Incomplete, Passed, Failed?
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LMS 4.0 Archive Poller starts failing after some working cycles

Hi,
We have a LMS 4.0 running in our network with arround 650 nodes.
We are having problems with the Archive Poller.
The first few days it worked fine, but then it started to fail for some devices and on the next day it failed to poll all devices. I have restarted the daemon manager after the failure and it came back working fine for another few days. Since then the Change Poller works for a few days, then it degrades polling to a complete failure, a restart of the daemon manager get it working only for a few days.
Here is some output of a failed node:
*** Device Details for zagora4-sw ***
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> Telnet,SSH
Execution Result:
Unable to get results of job execution for device. Retry the job after increasing the job result wait time using the option:Admin > Collection Settings > Config > Config Job Timeout Settings
It seems that the poller is not even trying to poll nodes...?
Do you think the DB might got corrupted, as I restarted the machine without shutting down the processes some weeks ago...
Any hints or ideas would be appreciated !

Hi @ all
I have the same Problem as Ruslan. Do ansbody have a idea to solve this problem ? Afer some succesfull runs ob the ArchivePoll it stop with the mentioned error...
*** Device Details for nunw-n30-05-005 ***
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> Telnet,SSH,HTTPS
Execution Result:
Unable to get results of job execution for device. Retry the job after increasing the job result wait time using the option:Admin > Collection Settings > Config > Config Job Timeout Settings
I´d tried to increase the "wait time" but notthing happens ...
HELP Please ...
Thanks
Regard Mario

Disk Permission Repair failure after partially successful update

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Attempting to complete the update using the Combo Package was not successful.
Tried to repair disk permissions from Disk Utility: never completed. So tried to repair permission using Disk Utility in the Leopard Installation DVD. This showed and warned that many of the permissions were changed and none of the permissions were corrected.
I have no clue what to do at this point other than an archive and install. Any suggestions from the wise folk who frequent this discussion board?

I finally resorted to an 'Archive and Install' option from the Leopard Installation DVD followed by Software Update. It installed 7 items including 10.5.2 Combo update. This was followed by the Graphics Update. I checked Installed Updates, Console and Library/Receipts/boms. All show that 10.5.2 was installed. I had a few anxious moments while the computer kept rebooting during the update process, but I kept my fingers away from the keyboard or power button! The update process did not take that long either.
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LMS 3.2 Archive Update Job Failing

The scheduled archive update job is failing for all devices. Every one that I've checked is failing with the same message:
Execution Result:
Unable to get results of job execution for device. Retry the job after increasing the job result wait time using the option:Resource Manager Essentials -> Admin -> Config Mgmt -> Archive Mgmt ->Fetch Settings
This setting is at 120 seconds. I've tried adjusting this setting and get same results
Attaching job logs from most recent failure.
Thanks for any help.

Hi ,
Archive purge can fail for many reasons. I can suggest few things , If it did not work. You can open up a TAC case for troubleshooting.
Try this :
Increase the ConfigJobManager.heapsize as “1024m” in the following file:
NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/classes/JobManager.properties (ie,,ConfigJobManager.heapsize=1024m) ·
Restart the daemon manager ·
Once the daemon manager is started successfully, Go to Admin > Network > Purge Settings > Config Archive Purge Settings, increase the “Purge versions older than:” to 12 Months (Also configure large value for no. of versions that you would like to have per device) and trigger the job. ·
Once job is completed, decrease the number of months gradually, until the desired no. of days & no. of versions required is reached. This exercise is to reduce the number of archives loading in memory during a purge job, which will cause job hanging.
Thanks-
Afroz
[Do rate the useful post]

LMS 4.2 | Archival Summary failed

Hi Netpro
at the Archival Summary failed part the reason behind the failure is as below , pls how to solve this issue and let lms download all configuration from the devices
TELNET: Failed to establish TELNET connection to 10.1.1.9 - Cause: Authentication failed on device 3 times.
PRIMARY-RUNNING config Fetch Operation failed for TFTP. Could not detect SSH protocols running on the device Failed to fetch config using RCP. Verify RCP is enabled or not
Thanks
ibrahim

I was referring to the LMS server. From the Device Center where you checked the credentials, you can choose "Tools, Edit Device Credentials". from the window that opens up from that, re-type your SNMP RW credentials to verify that you are using the correct ones as configured on the device.
After you do that, then re-submit the Archive job and telll us your results.

LMS 4.1 - Archive Mngt - excluded Commands

Dear all,
In previous LMS version, we could edit a list of commands that have to be excluded while comparing configuration.
To do this select
Resource Manager Essentials > Admin > Config Mgmt > Archive Mgmt> Exclude Commands
How to do in LMS 4.1? (required in order to exclude "ntp clock-period")
Thanks

Admin > Collection Settings > Config > Config Compare Exclude Commands Configuration
There is alse the legacy menu, the thingy next to the yellow star on the top right of the screen
Cheers,
Michel

LMS4.01 Archice mgt : Partially successful

Hello
I know it is a common pb with LMS.
I looked to previous discussion about this pb and I did not find the solution.
I tried to do the command in cli : copy flash:vlan.dat tftp://ip-server/vlan.dat.
With the cli command, the vlan.dat is copied onto the tftpboot directory.
Why doesn't it work with LMS ?
Here is the detail :
*** Device Details for 172.20.255.3 ***
Protocol ==> SSH
Selected Protocols with order ==> SSH,TFTP,Telnet
Execution Result:
RUNNING
Primary Login Succeeded
/ Primary Enable Succeeded
CM0061 PRIMARY RUNNING Config fetch SUCCESS for 172.20.255.3, no change in configuration.
VLAN
CM0151 VLAN RUNNING Config fetch failed for 172.20.255.3 Cause: Command failed
VLAN Config fetch is not supported using TFTP.
TELNET: Failed to establish TELNET connection to 172.20.255.3 - Cause: Connection refused.
Action: Check if protocol is supported by device and required device package is installed.
Check device credentials. Increase timeout value, if required. *** Device Details for 172.20.255.3 ***
Protocol ==> SSH
Selected Protocols with order ==> SSH,TFTP,Telnet
Execution Result:
RUNNING
Primary Login Succeeded
/ Primary Enable Succeeded
CM0061 PRIMARY RUNNING Config fetch SUCCESS for 172.20.255.3, no change in configuration.
VLAN
CM0151 VLAN RUNNING Config fetch failed for 172.20.255.3 Cause: Command failed
VLAN Config fetch is not supported using TFTP.
TELNET: Failed to establish TELNET connection to 172.20.255.3 - Cause: Connection refused.
Action: Check if protocol is supported by device and required device package is installed.
Check device credentials. Increase timeout value, if required.
Regards
Michel

Not sure what I was thinking last night..... Time to take a break of a few days for christmas....
I know for TFTP LMS uses the config mib to set the TFTP server IP address, so it needs write acccess to do that but that is not relevant for the vlan.dat since we can't get it via TFTP.
Looking at the message it appears to try:
first   SSH          command failed
next TFTP        not supported
then TELNET   failed to connect
The "command failed" is the problem here but I have no idea what could be wrong.
You best set the log levels to debug under: Admin > System > Debug Settings > Config and Image Management Debugging settings, for the ArchiveMgmt services.
Then in the job directory the logs and the dcmaservice.log and ConfigMgmtServer.log should help to get to the bottom of this.
You may want to run logrot_trunc.exe on the later 2 files before you run the job
Cheers,
Michel

LMS 3.21 Archive Issue

Hi,
Below is deatils of an issue I am having with my 2900 routers, which I cannot backup (taken from dcmaservice.log).
All other devices are working fine.
Is the a bug fix ?
Thanks
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-5],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,updateArchive,1943,Sync Archive for 1 devices - Sync Archive
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-5],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,updateArchive,1957,Number of devices in fetch Q = 0
[ Wed Jul 04 10:28:37 BST 2012 ],WARN ,[Thread-5],com.cisco.nm.rmeng.util.DCRWrapperAPIs,getResultFromQuery,3315,SQLException occurred as connection closed. Re-connecting to DB...
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-5],com.cisco.nm.rmeng.dcma.configmanager.CfgThreadManager,compareDeviceWithDevicesinRunningThreads,59,inside compareDeviceWithDevicesinRunningThreads method
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-5],com.cisco.nm.rmeng.dcma.configmanager.CfgThreadManager,compareDeviceWithDevicesinRunningThreads,60,Total running threads:5
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-5],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,updateArchiveIfRequired,2057,Compared the device with running thread devices.Adding to Fetch Q
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-5],com.cisco.nm.rmeng.dcma.configmanager.CfgThreadManager,triggerConfigFetch,52,#### Start of Sweep Wed Jul 04 10:28:37 BST 2012 ####
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericConfigOperator,fetchConfig,70,I am here
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericCliOperator,registerPlatform,95,Calling new GenericPlatform()
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericPlatform,<init>,23,setting GP user and pass prompts
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericPlatform,<init>,30,registering generic platform
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.xms.xdi.pkgs.SharedDcmaGeneric.transport.GenericPlatform,<init>,32,registered generic platform
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1537,Inside RMEDeviceContext's getCmdSvc ....
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1547,Protocol and Platforms passed = SSH , GEN
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1571,Iam inside ssh ....
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1573,Initial time_out : 0
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1583,Computed time_out : 36
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getCmdSvc,1599,After computing time_out : 36
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshCmdSvc,1637,inside getSshCmdSvc with timeout : 36000
[ Wed Jul 04 10:28:37 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshProtocols,1743,Inside getsshprotocols with time out : 36000
[ Wed Jul 04 10:28:38 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.util.rmedaa.RMEDeviceContext,getSshCmdSvc,1651,SSH2 is running
[ Wed Jul 04 10:28:39 BST 2012 ],ERROR,[Thread-384],com.cisco.nm.xms.xdi.transport.cmdsvc.LogAdapter,error,19,Unknown authentication method: keyboard-interactive
[ Wed Jul 04 10:28:43 BST 2012 ],ERROR,[Thread-384],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,updateArchiveForDevice,1357,PRIMARY RUNNING Config fetch Failed for MIL-R-002
[ Wed Jul 04 10:28:43 BST 2012 ],INFO ,[Thread-384],com.cisco.nm.rmeng.dcma.configmanager.ConfigManager,writePerDeviceResultFile,2445,Serializing the Device Result = D:/CISCOW~2/files\/rme/jobs\ArchiveMgmt\1108/31.device
[ Wed Jul 04 10:28:53 BST 2012 ],ERROR,[Thread-384],com.cisco.nm.rmeng.dcma.utils.ArchiveUtils,getDeviceReachabilityStatus,461,Telnet/SSH may be disabled on 172.31.255.25
[ Wed Jul 04 10:28:53 BST 2012 ],INFO ,[Thread-2],com.cisco.nm.rmeng.dcma.configmanager.CfgThreadManager,run,99,#### End of Sweep Wed Jul 04 10:28:53 BST 2012 ####

Hi,
I am still loking at the issue with no resolution.
I am trying Telnet, which all correctly configured and working (with Tacacs and have looked at the Taccas...ini file)
But still my archive jobs fail on LMS 3.2 for 2900 Routers
SSH - is beacuse of the client used on LMS has the "keyboard-interactive" mode setting set in its client cfg, which as it's a Java ssh client , it is not configuable and therefore needs a fix.
Telnet - seems to failing with authentication or prompt issues, with Tacacs enabled.
I have seen no resolutions to these issue.
Any ideas
Thanks

LMS 3.2 Archiving Partially successful

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