LMS 3.2 Device update

Hi,
When I check for new device update at cisco.com, I got these lines at psu.log - attached.
Is this a bug?
Balazs

Hi ,
Replace the attached file (vds.properties) from the below location :
C:\Program Files\CSCOpx\lib\classpath\com\cisco\nm\xms\vds
then Restart the Daemon Manager ..
NOTE : Please take the Bcakup of your Existing file (vds.properties)
--Then go to common service > software center > device update >> check for the Device Pcakages , you will be able to see the Device Packages now..
Thanks--
Afroj
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Similar Messages

LMS 3.2 device updates failing?

Have upgraded from LMS 3.1 to 3.2 then applied all the software updates ok.
Now applying device updates - they are failing but can't see a clear reason. The Activity Log > Event Log doesn't really provide any clues. I'm guessing the relevant log file would be the psu.log ? [see attached]
Not sure if messages like
oid : 1.3.6.1.4.1.11.2.3.7.5.19 not found in E:\CISCOW~1\lib\classpath\com\cisco\nm\cwcs\mdf\mdfdata.xml
are part of the problem?
Thanks for any troubleshooting pointers

The SYSobjectID you mention is of an HP device so that is not likely to be your problem.
Got any problems with devices not being recognized?
Tail of psu.log looks normal to me.
Cheers,
Michel

LMS 3.2: device update or software update fails.

Hi All,
I just did a virgin install of LMS 3.2 on Windows 2008 SP2.
After installation, downloaded all the patches and installed them on top of the fresh install. This is the list of installed patches:
CS:
cs331-win-CSCtn86202-0
cwcs-win-CSCtg46847-K9
cwcs33-win-CSCsy14799
cwcs33-win-CSCtc38080
cwcs33-win-CSCtd01597-K9
cwcs33-win-CSCtd07131-0
cwcs33-win-CSCti41352
cwcs33-win-CSCtj01051
cwcs33-win-CSCtj20850-1.0
cwcs331-win-CSCtr77570-0
cwcs331-win-Oct2011-su1-0
cwcs331-win-Oct2011-su2-0
cwcs33x-win-CSCto46927-0
CM:
cwcm5.2.1-win-CSCtl10414-0
cwcm5_2_1_win
RME:
rme4_3_1_win
rme4.3.1-win-CSCsz32320-1.0
rme4.3.1-win-CSCsz367951.0
rme4.3.1-win-CSCta761471.0
rme4.3.1-win-CSCtb169251.0
rme4.3.1-win-CSCtd268360
rme4.3.1-win-CSCte717641.0
rme4.3.1-win-CSCtg317101.0
rme4.3.1-win-CSCth432861
rme4.3.1-win-CSCtj03361-1.0
rme4.3.1-xdi-win-CSCte95623
DFM:
dfm3.2-win-CSCta56151
dfm3.2-win-CSCtb87449
dfm3.2-win-CSCtj572681.0
When trying to do a device update from CS, I get the following error:
Error while downloading package information from Cisco.com for the selected products. See the d:/CSCOpx/log/psu.log file for details.
No filters or proxies are in place. Any idea what this is causing?? TIA!
psu.log shows me this:
[ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Thu Nov 10 10:38:23 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:34 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DevUpdate : performAdd] : Validated Cisco.com credentials..
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Thu Nov 10 10:38:36 CET 2011 ] INFO   [DownloadManager : queryAllPkgs] : Going to collect download packages...
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
[ Thu Nov 10 10:38:36 CET 2011 ] ERROR [ViewRemoteAndInstalledPkg : getRemoteAndInstalledPkg] : VDSException while downloading headers from Cisco.com
com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():Exception:CcoDownloadAdapter::getXmlFileList():failed to connect to Cisco.com.
    at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.downloadPsuHeadersAsXml(RemoteRepSync.java:559)
    at com.cisco.nm.xms.psu.downloadmgmt.RemoteRepSync.getAllPackagesFor(RemoteRepSync.java:991)
    at com.cisco.nm.xms.psu.downloadmgmt.DownloadManager.queryAllPkgs(DownloadManager.java:1191)
    at com.cisco.nm.xms.psu.ui.gui.model.ViewRemoteAndInstalledPkg.getRemoteAndInstalledPkg(ViewRemoteAndInstalledPkg.java:170)
    at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.performAdd(DevUpdate.java:1032)
    at com.cisco.nm.xms.psu.ui.gui.model.action.DevUpdate.perform(DevUpdate.java:555)
    at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1786)
    at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1585)
    at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:709)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at com.cisco.nm.cmf.util.AccessLogFilter.doFilter(AccessLogFilter.java:128)
    at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202)
    at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107)
    at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148)
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyoteHandler.java:199)
    at org.apache.jk.common.HandlerRequest.invoke(HandlerRequest.java:282)
    at org.apache.jk.common.ChannelSocket.invoke(ChannelSocket.java:754)
    at org.apache.jk.common.ChannelSocket.processConnection(ChannelSocket.java:684)
    at org.apache.jk.common.ChannelSocket$SocketConnection.runIt(ChannelSocket.java:876)
    at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)

I assume that in your case you could have a problem with the sequence of the patch installation. You should have installed cwcs33x-win-CSCto46927-0 as the last patch because there is at least one (CSCtj20850) wich reverts the settings of the patch for Bug CSCto46927 - i.e. re-install cwcs33x-win-CSCto46927-0 and see if it is working.

LMS 3.1 Device Update problem through CCO

If I use the correct CCO password, I get "Connection to Cisco.com failed. Please check log files. Download operation cannot proceed." All I see in psu.log is "FATAL [DevUpdate : performAdd] : Error while trying to connect to Cisco.com. Return Code = 1". If I use a bogus password, I'm told so, which leads me to think, without digging further on the LMS or proxy side that there's problem on the CCO end. Am I off base here?

I was able to download via Device Update with a different CCO account, which makes me think it's an account entitlement problem. Does it sound plausible given the error message ([DevUpdate : performAdd] : Error while
trying to connect to Cisco.com. Return Code = 1) that it's CCO's way of saying the first account was not entitled to download RME & CiscoView pkgs?

LMS 4.2 Device Update without a proxy server

I'm running LMS 4.2.2, and when I try to initiate a device package update via the webinterface, it fails because I do not have a proxy server configured. Is there a way to tell LMS that I don't want it to use a proxy? I have my cisco.com creds in place, and the proxy fields left blank, but it tries anyway, and I can't find anywhere to tell it to ignore the proxy.

I solved this myself, it seems I had my DNS entries on the Soft Appliance entered incorrectly, so it threw a "cannot find proxy" rather than "cannot resolve hostname" error.

LMS 4.0.1 fails to download SW and device updates

Hi All,
I have a problem downloading software and device updates for LMS 4.0.1.
In the psu.log I get the following:
[ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SwUpdateAction : getUpdatesFromCCO] : Validated Cisco.com credentials..
[ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyHost] : No proxy Host configured
[ Mon Nov 26 12:51:51 CET 2012 ] INFO   [SecurityHandler : getCSProxyPort] : No proxy port confgured
[ Mon Nov 26 12:51:51 CET 2012 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Mon Nov 26 12:51:51 CET 2012 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com
Hope someone can help.
Thanks.
Rgds,
Jesper

Hi Jesper,
Download the Patch for thsi Bug CSCto46927. (lms40x-win-CSCto46927-0.zip ) for windows
lms40x-sol-CSCto46927-0.zip (solaris)
I hope this will fix the issue
Thanks
Afroz

Ciscoworks LMS 2.5 don`t working software & devices updates

Terrible happened The old server with LMS on the Solaris operating system refused to work, but I have backup. I installed LMS 2.5 (CiscoView 6.1.2), RME 4.0.3. Posted all network objects that were in the old system from backup. But none of them can not do in the utility Netconfig, all the checkbox on the switches Cisco ME 3400-24TS-A inactive, butwith the Cisco 3750 is no such problem, it works. As I understand it, I must run Device Update, but the answer is a "No updates available in CCO for selected product (s)." The same problem with Software Update, I can not upgrade to LMS 2.6 and other products too. Tell me what to do? Some screenshots attached below.

Maybe Cisco has stopped maintaining the online update repositories for LMS 2.x. Alternatively, you can try finding the relevant RME/CiscoView/Campus Manager device updates at
http://www.cisco.com/cisco/software/navigator.html?mdfid=268439477&i=rp
For example, select RME, instead of LMS, to find if the RME device pkgs are available for download. Once downloaded, you can apply them on the LMS servers locally.

LMS 4.1 Device Package Update

Hi,
I'm having problems updating packages for my new install of LMS Prime 4.1 and hoped someone here could help in diagnosing why. I've attached the psu.log file.
Thanks in advance.

Yeah, for Inventory Config And Image Management (the traditional RME functions, in LMS 3.x lingo), you have to perform a separate "Software Update" (vis-a-vis Device Update, which is apparently for CiscoView). That's described in the same aforementioned URL, a little further up, Admin -> System -> Software Center -> Software Update:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.1/user/guide/admin/swcenter.html#wp1096852
The following page describes, in not-so-clear terms, whether it's Software Update or Device Update that's needed to get newer hw/sw recognized by the various pieces of LMS 4.1.
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.1/device_support/table/lms41sdt.html

Ciscoworks LMS 3.2 unable to run Software or Device Update

I am not able to run software or device update. Initially I thought it was my proxy (Bluecoat) problem. so I bypassed the proxy and still getting the same error. based on the PSU.log, I am getting 404 error which ususally HTTP Not Found. I am wondering if the URLs have been moved? I've attached a sample of TCP stream in plain text.
with proxy credential:
[ Mon Mar 05 18:56:20 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates] : Validated Cisco.com credentials..
[ Mon Mar 05 18:56:23 PST 2012 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Mon Mar 05 18:56:23 PST 2012 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.
[ Mon Mar 05 18:56:23 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates] : removing SwUpdateLock, due to exception..
bypass proxy:
[ Tue Mar 06 14:57:24 PST 2012 ] INFO   [SecurityHandler : getCSProxyLogin] : No proxy User Name configured
[ Tue Mar 06 14:57:27 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates] : Validated Cisco.com credentials..
[ Tue Mar 06 14:57:27 PST 2012 ] ERROR [CcoDownloadAdapter : getXmlFileList] : failed to connect to Cisco.com:RespCode=404, RespMsg=Not Found
[ Tue Mar 06 14:57:27 PST 2012 ] ERROR [RemoteRepSync : downloadPsuHeadersAsXml] : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getfileList():failed to connect to Cisco.com.
[ Tue Mar 06 14:57:27 PST 2012 ] INFO   [SwUpdateAction : selectAllUpdates] : removing SwUpdateLock, due to exception..

it seems, your problem is bugID CSCto46927; you can download the patch for windows here: cwcs33x-win-CSCto46927-1.zip
Also, consider to update LMS 3.2 to version LMS 3.2.1 and apply alls other application patches and point patches available;
LMS 3.2 SP1:
          ciscoworks_lms321_win_k9.zip

LMS 3.2 RME Device Update failed

Hello experts,
I got a new error on my LMS 3.2 with RME 4.3.1
I can´t install any of the RME Device updates.
e.g. : "Installation failed for product [Resource Manager Essentials] with message : com.cisco.nm.xms.psu.packagemgmt.InstallerException: Repository in use. Another Package Support Updater client session may be modifying device support."
I looked up for a .lock file in my CW dir but there is no one.
NMSROOT/Psu.Lock and NMSROOT/www/classpath/com/cisco/nm/xms/psu/Psu.Lock does not exist.
There are no other .lock files in the CW dir and subdirs.
I attatched a psu.log file. Maybe u will see the failure.
What I tried:
- Restart daemon
- install from cisco.com
- install from local dir
... everytime the package installation failed.
Bye,
Patrick

You will need an identical server (RME 4.3.1) with an updated/healthy package repository. If you have that, you can follow these steps to regenerate maps:
1. Shutdown daemons:
net stop crmdmgtd
2. On the bad server, delete all .zip files under the two RME package repositories:
NMSROOT\www\classpath\com\cisco\nm\xms\psu\pkgs\rme
NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\pkgs
3. Copy all of the packages under one of the above locations on the good server to both of these locations on the bad server.
4. Delete your bad rme*.map files under NMSROOT/www/classpath/com/cisco/nm/xms/psu/maps/ and replace them with the good ones.
5. Restart daemons:
net start crmdmgtd

LMS 4.0.1 - Device update problem for CiscoView

Hello,
I would like to update all CiscoView packages for my customer.
When I do :
Admin> System> Software Center> Device Update
I have a list of several updates to do :
Showing 1-15 of 15 records
Package Name
Type
Product Name
Installed Version
Available Version
Readme
Posted Date
size
1.
ASR1000
DevicePackage
CiscoView
3.0
4.0
ASR1000.cv50.v4-0.readme
NA
NA
2.
Cat3560
DevicePackage
CiscoView
9.0
11.0
Cat3560.cv50.v11-0.readme
NA
NA
3.
Cat3750
DevicePackage
CiscoView
12.0
13.0
Cat3750.cv50.v13-0.readme
NA
NA
4.
Cat6000IOS
DevicePackage
CiscoView
31.0
31.2
Cat6000IOS.cv50.v31-2.readme
NA
NA
5.
CVGenericPackage
DevicePackage
CiscoView
1.4
1.5
CVGenericPackage.cv50.v1-5.readme
NA
NA
6.
Cisco3400ME
DevicePackage
CiscoView
4.0
5.0
Cisco3400ME.cv50.v5-0.readme
NA
NA
7.
MetroEthernet
DevicePackage
CiscoView
2.0
MetroEthernet.cv50.v2-0.readme
NA
NA
8.
Nexus5000
DevicePackage
CiscoView
1.0
Nexus5000.cv50.v1-0.readme
NA
NA
9.
Nexus7000
DevicePackage
CiscoView
2.0
3.0
Nexus7000.cv50.v3-0.readme
NA
NA
10.
Rtr3900
DevicePackage
CiscoView
4.0
5.0
Rtr3900.cv50.v5-0.readme
NA
NA
11.
Rtr1900
DevicePackage
CiscoView
2.0
3.0
Rtr1900.cv50.v3-0.readme
NA
NA
12.
Rtr1800
DevicePackage
CiscoView
9.0
10.0
Rtr1800.cv50.v10-0.readme
NA
NA
13.
NGMARShare
DevicePackage
CiscoView
1.15
1.17
NGMARShare.cv50.v1-17.readme
NA
NA
14.
Rtr800
DevicePackage
CiscoView
16.0
18.0
Rtr800.cv50.v18-0.readme
NA
NA
15.
SwitchAddlets
DevicePackage
CiscoView
1.28
1.31
NA
NA
But when I try to do these update, it always fails and I can see in the Event logs, this message :
Number of Packages Selected for Install : 1
For Product(s) : CiscoView
Install Invoked by user : admin
The Package(s) Selected for Install :
CVGenericPackage
WARNING : CVGenericPackage(1.5):Consistency check failed for base package SwitchAddletsWhat can I do to update my CiscoWorks please ?
No package(s) to install for : CiscoView
Thank you.
Regards,
Stephane.

And for each individual device package I'm trying to update, I receive this error message :
Error
The installation of device package(s) failed.
Check Software Center > Activity Log > Event Log for details.
And the Event log show me this (for example, for the Cat3560 package) :
Number of Packages Selected for Install : 1
For Product(s) : CiscoView
Install Invoked by user : admin
The Package(s) Selected for Install :
Cat3560
No package(s) to install for : CiscoView
But when I do Device Update again (even if I Stop and Restart the Deamon Manager), I still see the same device packages list.
This problem is very annoying.
Do you want me to upload any other log ?

Apache Tomcat error on common services (Device Update)

I have installed lms 3.2 on server 2008 , and when I click on device update in software center I recieve an error
which I inserted down here ;
I have to mention that I also have installed Common services patch .
please some one help me this out .
which I

Hi,
Kindly check if you have CSCtj20850-0.info at location CSCOpx\setup\patch
Try this workaround too as it look like rme map files got corrupted :-
Navigate to -->
CSCOpx/www/classpath/com/cisco/nm/xms/psu/maps
Backup these two files (rme*.map) at another location and finally delete them from this location. You need to stop the daemon manager to be able to delete this files with the command net stop crmdmgtd.
Now, run the following command two command, rememer they are one line command :-
1>
set NMSROOT=%CWMIBDIR%\..\..\..
2>
%NMSROOT%\lib\jre\bin\java -classpath %NMSROOT%\lib\jre\lib;%NMSROOT%\lib\classpath;%NMSROOT%\objects\log4j\1.1.3\log4j.jar;%NMSROOT%\MDC\tomcat\shared\lib\MICE.jar;%NMSROOT%\MDC\tomcat\shared\lib\NATIVE.jar;%NMSROOT%\MDC\tomcat\shared\lib\jdom.jar;%NMSROOT%\www\classpath;%NMSROOT%\lib\classpath\servlet.jar;%NMSROOT%\MDC\tomcat\webapps\cwhp\WEB-INF\classes com.cisco.nm.xms.psu.packagemgmt.map.CreateMaps %NMSROOT%\www\classpath\com\cisco\nm\xms\psu\pkgs\rme
The above workaround should generate the rme*.map files again and then it should work fine.
Now, start the daemon manager and wait for 20 minutes before logging back to CiscoWorks.
Note :- Its important to backup (rme*.map) before deleting them.
Many Thanks,
Gaganjeet Singh

Common Services Device Update

I have just completed an Install of LMS 3.2
I have tried to apply the latest device update package the download site for DFM.
However I get the following message "consitency check for base package DFMSharedUpdates."
When I look at the Common Services, Software Center, Device Update ; all the device type counts are zero except for CiscoView and Resource Manager Essentials. I would have thought that the DFM section would have a value other than Zero.
How do I apply the Base Package for DFM and what is the file location.
Thanks Mark

Make sure you also download and install the MDF update for Common Services. In fact, check the boxes next to RME, Common Services, DFM, CiscoView and Campus Manager. Install all of the available device updates for each application. When done, you should have non-zero device counts for RME, DFM, and CiscoView.

During an update of the applications on the BlackBerry smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatis

I have reset both my torch and playbook back to original only thing that I kept was my contact. And still problems I am a few min away from leave my loved blackberry and going android !! Or heaven help us Phone
Issues 1) playbook wont connect to desktop manager anymore
2) Play book has 2 calendar icons with two different settings on them ??? I have one that is currently working with my yahoo email and calendar account.
3) my Phone when connected to desk top software shows the calendar as read only
4) Unable to update my phone says During an update of the applications on the BlackBerry® smartphone an error message may be displayed "BlackBerry Desktop Software failed to validate your BlackBerry device update - Aborting install due to validation failure. Some packages contained unsatisfactory dependencies."
I just want my email and Calendars to work I am tried of spending nights trying to get these deices working !!!
someone please help me. !!
I know you are going to ask I have updated everything last time and it is all as update as it can get.
As for now as I wait I am going to wipe my phone again and just set everything up again !! If I have to even my contacts AHHHH Help I am starting to think crazy thoughts

Did you try to eboot the your PC or laptop where your device is connected ?
I experienced this with my windows laptop, after a failed to do an update, I restart the laptop and my Torch, then retried, and it's worked

Apps won't install: BlackBerry Desktop Mgr failed to validate your BlackBerry device update

Just tried out the new Desktop Manager for Mac and it seems to blow up when trying to either install or uninstall applications.
I get the following error:
BlackBerry® Desktop Manager failed to validate your BlackBerry® device update.
Validation failed because a module marked for add (net_rim_platform_resource__pt) is not available on local disk
Some users have reported success with uninstalling an app first, but no luck with me.
Anyone have any ideas on this?
Thanks,
Tom

Hi,
I've had the same problem and I have figured it out...for me anyway. Make sure you have the latest version of Blackberry Desktop Manager and obviously the lastest software for BlackBerry Torch also. So, ths is what worked for me...
connect phone to computer and click on Applications (top right)
click "Check for Updates"
click "Show Other Versions" (if there are no updates for phone)
chose "BlackBerry 6.0 6.0.0.246 (Current Version-Reload)
then select
Once this has reloaded and your device is restarted go back to Applications and add/delete (by checking or un-checking) what you want.
*Warning: I had a fair amount of trouble with error messages or something having to be reset, but after going through all the red tape and turning my phone off and on again a couple times it worked!!
Hope this helps or at least gets you started.
~Never missed my iPhone so much~
Geaux Tigers

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