LMS 3.2 - DFM : dfm broker shutdown

Hi,
Customer has an "high severity alert" on aad.log.
You can find pdshow : dfm broker is shutdown and aad.log.
Customer has restarted process, then "high severity alert" doesn't exist anymore and pdshow is ok.
Is it a bug ?
Many thanks,
Elisabeth

There are no known bugs with DfmBroker shutting down in LMS 3.2. Is this continuously happening, or has the restart fixed the problem?

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LMS 4.2.2 DFM still not possible to disable Duplicate IP false positives?

I found one discussion about Cisco Works 2.6 where it is pointed out that duplicate IP alerts cannot be disabled in LMS.
Now I have a installation with 2 core switches, one has all VLAN Interfaces up, the second one the same interfaces with SAME IP addresses in shutdown state.
DFM still recognizes these similar IP configuration on two boxes as duplicate ip situation, but it shouldn't because they are all shutdown.
Is it possible to disable these false positives in DFM?
Thanks for any hints!

I found one discussion about Cisco Works 2.6 where it is pointed out that duplicate IP alerts cannot be disabled in LMS.
Now I have a installation with 2 core switches, one has all VLAN Interfaces up, the second one the same interfaces with SAME IP addresses in shutdown state.
DFM still recognizes these similar IP configuration on two boxes as duplicate ip situation, but it shouldn't because they are all shutdown.
Is it possible to disable these false positives in DFM?
Thanks for any hints!

LMS 4.0.1 - DFM issue

HI,
I installed the LMS 4.0.1 and I'm facing a problem with DFM. None Fault is showed.
The Fault Discovery Process never finishes, it is always Running, according attached file.
I checked the LMS Process MAnagement and 4 process are as "Transient Terminated". The process are: CSDiscovery, DCRDevicePoll, FHPurgeTask,UTMajorAcquisition. I started all process but 2 minutes later the process goes to "Transient Terminated".
All Windows Services related with CiscoWorks are UP.
Someone knows this issue?
Thanks for your help.
Luis

Hi duong,
I'm using the ping sweep. not using the "Use DCR as Seed List" as there were more than 5000 devices.
Earliar LMS pick the devices. once the discovery was running for a long time . to stop the same we have restarted
the CSDiscovry process. After this we are facing the issue.
Channa

Lms 4.1 - DCRServer process is shutdown

Hi,
I have installed VMware vSphere Enterprise Plus 5.0.0 and created a VM using an OVA file with LMS 4.1 running in Linux. It was working good since 3 weeks ago and I was adding snmp server configuration in all my devices (routers/switches) and suddenly one day DCRServer process stop working. I was trying the following actions:
1.- dmgtd stop -> to stop daemons
2.- dmgtd start -> to start again the daemons
And the DCRServer doesn´t start up automatic.
Then I try this:
1.- pdexe DCRServer
And show this message:
[CPLMSCOL01/root-ade ~]# pdexec DCRServer
ERROR:Get reply from server failed:
and don´t start up the DCRServer, please any help or advice.
Thanks

You should check if there is any error in daemon.log when you try to start the DCRServer.
Was there any change related to hostname on server?
Try to regenrate the SSL once, Please try the following steps:
1. Stop the daemon manager
2. Regenerate the SSL certificate (Dont forget to start you shell/command prompt session as Administrator):
     *Remove server.* files under NMSROOT\MDC\Apache\conf\ssl (take backup of all 4 files before deleting).
     *NMSROOT\bin\perl NMSROOT\MDC\Apache\ConfigSSL.pl -disable
     *NMSROOT\bin\perl NMSROOT\MDC\Apache\ConfigSSL.pl -enable
     *Fill all the details it request for.
     *Ensure that the following files are created under NMSROOT\MDC\Apache\conf\ssl :
server.crt
server.csr
server.key
server.pk8
-Thanks

Lms 4.x dfm alert oper/unresp.

Hi,
few of the interfaced in routers switches went down and the alarm was not displayed in lms 4.2.3 dfm activities pages..
my observation was that, there were unresponsive alarms generated, and according to my knowledge untill that interface becomes available for "icmp and snmp" no more alarms will not generated if that interface goes down..
should it generate operationally down alert before getting unresponsive alarm.??
in case A, i used to get operationlly down alarm and in 3 mins, unreponsive alarm
in case B, i get only unresponsive alarm only.
can some one clarify my doubt.??
regards
Rajesh

Following is the detail of both the alert for DFM :
OperationallyDown:
OperationallyDown
Description:
Interface— Operational state of a card or network adapter is not normal.
System Hardware—Disk's operational state is not normal.
Trigger: Polling, or processed trap (see Processed SNMP Traps).
For interfaces, LMS will only generate an OperationallyDown clear event if the card is reinserted into the same slot, and if the module index is the same before and after the card is reinserted.
Severity: Critical.
Device Type: All.
Event Code: 1018.
Component Codes:
•Disk: 1077.
•Port: 1076.
•Interface: 1075.
•Chassis: 1074.
•Card: 1073.
•On any other Component: 1072.
Unresponsive:
Unresponsive
Description: Device does not respond to ICMP or SNMP requests. Probable causes are:
•On a system: ICMP Ping requests and SNMP queries to the device timeout received no response.
•On an SNMP Agent: Device ICMP ping requests are successful, but SNMP requests time out with no response.
A system might also be reported as Unresponsive if the only link (for example, an interface) to the system goes down.
Trigger: Polling.
Severity: Critical.
Device Type: All.
Event Code: 1022.
Component Codes:
•Router: 1101.
•SNMP Agent: 1100.
•Incharge Broker: 1099.
•IP: 1098.
•Hub: 1097.
•Host: 1096.
•HTTP Service: 1095.
•FTP Service: 1094.
•Duplicate IP: 1093.
•DLCI: 1092.
•Bridge: 1091.
•Application: 1090.
•On any other Component: 1089.
-Thanks

LMS 3.2/4.0.1 - DFM and OSPF messages?

Does LMS 3.2 DFM support OSPF traps? Else, does LMS 4.0.1 DFM support OSPF traps?
If not, is the only way still to use RME automated action on a syslog event for OSPF the only way to get notifications?
-David

Unfortunately it wont, it would list as unidentified messages. Here is the list of supported traps by DFM: http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_device_fault_manager/3.2/user/guide/TrapFwd.html
RME automated actions is your best bet by defining the Syslog messages that OSPF generates.

DFM 3.2 email notifications have stopped

Good day.
We're running LMS 3.2 with DFM 3.2, and at some point within the last month, email notifications from DFM have stopped flowing. DFM is trapping events as they occur and these are viewable through the portal, but notifications that should be going out as email and SMS messages have stopped.
I can view "Notification Customization" and "Event Sets" within the LMS DFM portal (running on Windows), but...
- accessing "Notification Groups" returns an "HTTP Status 500" error
- accessing "SNMP Trap Notifications" returns "Problem with File /WEB-INF/screens/Notification/newtrapSubscription.jsp!!!Cannot find bean NewSubscription in scope null"
- accessing "E-mail Configuration" --> "E-mail Notificatin" returns "Problem with File /WEB-INF/screens/Notification/NewEmailSubscription.jsp!!!Cannot find bean NewSUbscription in scope null"
- accessing "SNMP Trap Notification" returns "Problem with File /WEB-INF/screens/Notification/newtrapSubscription.jsp!!!Cannot find bean NewSubscription in scope null"
Backups going back beyond when this is believed to have stopped working are available if something needs to be restored. If that's the direction I need to go, how do I restore just the DFM portion of the database? If backup restore is not the way to proceed, what other advice can be provided.
Thanks.

Never mind...I just restored the entire LMS database using a backup dated prior to when the notifications stopped.
Problem solved.

Tomcat error in DFM 3.0.5

Hi,
On a LMS 3.0.1, DFM 3.0.5, I've got a Tomcat error, when I want to see the "Alerts and Activity" (see attachement)
Trying to solve the problem, i've made several try:
1. I purged the dfm database (CSCOpx/bin/dbRestoreOrig.pl dsn=dfmInv dmprefix=INV, CSCOpx/bin/dbRestoreOrig.pl dsn=dfmFh dmprefix=FH,
CSCOpx/bin/dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPM)
2. Import devices from DCR (almost 400 devices). I can see all the devices in "Device Management/Device summary"
3. re-install DFM 3.0.5
and this doesn't solve the problem
I attach the "pdshow", if it can help.
Which log file can help you ?
thanks

I add:
As the post (https://supportforums.cisco.com/message/1328737#1328737), I do this:
"NMSROOT/objects/db/win32/dbsrv9 -f NMSROOT/databases/dfmEpm/dfmEpm.db"
and restore the database by
"NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=epm dmprefix=EPM"
in attachement, the new pdshow (the EPMDbEngine is started, but the EPMServer is down)
And still "tomcat error"...
If you have an idea...

DFM 3.2.0 E-mail Notification

Hi,
I don't know if i missed this somewhere, if i did, kindly refer me to the right location for the soluiton.
1. I just installed LMS 3.2 on windows 2003 Server with DFM 3.2.0 AND funny enough i get the same challenge as i use to in LMS 3.1. DFM sends e-mail alerts but after some time it stops sending out this alerts. I hit this challenge in one of our customers and the quick but no good solution was to restart Daemon Manager.
I understand NOSServer use to hang in DFM 2.X, does this mean the bug have come to life?
I have attached few logs for your convinience.
2. Another problem is with devices on the Questioned state, i see most people are be hit by this one - is there a fix in a pipeline?
3. When trying to edit Polling & Threshold i get a PTM Server related error even though i made to changes yet.
Your quick respond in this regards shall be highly appreciated.
Kind regards,
P

It looks like you have a corrupt DFM repository file. If this was an upgrade from 3.1, that could explain why your issues remain the same. Try reinitializing the DFM databases (and repositories), and see if your problems go away:
NMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmEpm dmprefix=EPMNMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmInv dmprefix=INVNMSROOT/bin/perl NMSROOT/bin/dbRestoreOrig.pl dsn=dfmFh dmprefix=FH
Then delete NMSROOT/objects/smarts/local/repos/icf/DFM.rps and DFM1.rps.
If you're worried about losing notification customizations, you could try just deleting the DFM repository files, but it's a good idea to keep the databases and repos in sync.

DFM alerts now working

Hi All,
I have LMS 2.6 and DFM 2.0.6
I am not able to get the DFM notifications and when I open the device in Device Center and in the reports there is no Fault history option.
Below are some DFM errors:
When opening Alerts and activities:
An exception occurred.
Please check the AAD.log file for further details.
When opening device management:
An exception has occurred. Please check the DCRAdapter.log file.
Can someone please help me here what need to do.
Thanks in advance.
Jopeti.

Is this happening for all devices or just a few? What happens when you remove one of the devices from the DCR that is having the problem and re-add? Does the device center populate the data correctly?
It sounds like the device mapping in the database is corrupt.
Post the CSCOpx/log/dfmLogs/AAD/AAD.log and DCRAdapter.log from CSCOpx/log.

Email Notifications DFM issue

HI all
I have a Cisco Works LMS 3.2 with DFM 3.2 on a Server 2008 Service Pack 2, and the email notifications on the DFM are not working, I recived emails from others modules but didnt from DFM, And I checked all the configurations and seems ok for me.
I have the same CiscoWorks on a Server 2003 and the notifications are working properly.
Could you help me with this issue
Thanks for your help
Regards
Rafael Turriago

Hi,
Have you set the SMTP server under DFM > Configuration > Other Configurations > SMTP Default Server & set up a Notification Subscription?
Regards.

DFM email notification setup

Hi All,
I have LMS 2.6 and DFM 2.0.10, configured email notification for one Subscription "INL" as sender address [email protected] to [email protected]
Recently I have configured another Subscription "POY" for another bunch of devices as sender "[email protected]" only to [email protected]
I am receiving mails to [email protected] but not to [email protected]
Can someone look into this issue and tell me what needs to be done.
Regards,
Jopeti

Hi,
First thing I'd check is if you are generating alarms for "POY" in the Alerts and Activities. If they are present then I'd verify I can send email to [email protected] from the LMS server. If you can then we will need to examine some files.
You can start troubleshooting by verifying the configuration of your second group.
Creating a Notification Subscription
To create a notification subscription, perform the following steps:
1. If you want to monitor a specific set of events, create an event set that contains the events you want to monitor. Otherwise, all events and alerts will be monitored.
2. Create a notification group that specifies the criteria DFM should use when generating notifications:
One or more event sets (if no event set is specified, all events and alerts are monitored)
Devices, alert severity and status, and event severity and status
You can specify the notification group name, along with entering identifying information (using the Customer ID and Customer Revision fields).
3. Create a subscription by doing the following:
    a. Select the notification type (SNMP Trap, E-Mail, or Syslog).
    b. Name the subscription and apply a notification group to it.
    c. Specify the recipients (hostname, e-mail address).
    d. Save the subscription. It will automatically start running.
Troubleshooting SMTP
From the LMS server, telnet to your SMTP server on TCP port 25, and make sure you can:
1. Connect to the server
2. Issue the following command:
    HELO IP
Where IP is the IP address of the LMS server. The mailserver should grant you access to send email.
If that works, start a sniffer trace filtering on all tcp/25 traffic between the LMS server and the SMTP server. Generate new DFM events which should trigger email notifications, then check the sniffer trace to see what is happening.
Thanks.

LMS 3.2 with SNMP v3 not working

Hi ,
My network is currently running with SNMP v2 configured in easch devices. With snmp v2 our LMS 3.2 server is working fine. However we have planned to migrate our network to snmp v3 . I have configured my few devices for SNMP v3 and added them to my LMS server.
Except DFM module these new SNMP v3 devices are working fine in all other modules. In DFM these devices are reflecting under "snmp timeout" group.
I checked with device center -> management station to device; where the SNMP v3 connections are showing "okey"
following are tyhe configuration i have done in my devices.
snmp-server group v3g v3 priv read testr write testw
snmp-server user v3u v3g v3 auth md5 test123
snmp-server view testr iso in
snmp-server view testw iso in
snmp-server host 10.X.X.38 version 3 priv v3u
snmp-server user v3u v3g v3 auth md5 test1234 priv des56 test4321
snmp-server group v3g v3 priv read testr write testw
snmp-server user v3u v3g v3 auth md5 test123
snmp-server view testr iso in
snmp-server view testw iso in
snmp-server host 10.X.X.38 version 3 priv v3u
snmp-server user v3u v3g v3 auth md5 test1234 priv des56 test4321
followinfg are my module details.
LMS      : 3.2
CM        : 5.2
CV          :6.1.9
CS          :3.3.0
DFM     : 3.2.0
IPM     : 4.2.0
RME     : 4.3.0

DFM behaves different than the other modules.
DES56 is not a supported privacy algorithm for DFM. You can use DES or AES128.
Supported Algorithms in DFM
The details of the algorithms supported in DFM are:
•AuthNoPriv Mode — Supported Auth Algorithm: MD5 and SHA
•AuthPriv Mode
–Supported Auth Algorithm: MD5 and SHA
–Supported Privacy Algorithm: DES and AES128
–Unsupported Privacy Algorithm: 3DES, AES192, and AES256
For more details check :
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_device_fault_manager/3.2/user/guide/useDevMg.html#wp1483766
-Thanks
Vinod

LMS installation on VMS

Hi all
Sorry for raising this topic again... I think even in past, there has been discussions on the co-existance of VMS & LMS, but no clear picture.. cisco docs say that these two components can co-exist, but I have a problem now..
I have a VMS 2.2 server with common services 2.2 ... I have RME 3.5, ciscoview, PIX/router/IDS MC's etc installed on this.
Now, if i try to install the LMS components such as DFM and CM, it asks me to disable SSL. I install these components, and when i enable SSL again, it asks me to uninstall DFM & CM. without ssl enabled, I cant work in my ciscoworks... ufff....
Can somebody tell me how to get rid of this ? I dont want to enable LMS on a seperate server...
Raj

You need to install VMS and LMS on separate servers. DFM, CM are not SSL compliant, hence what you're seeing is expected result.

LMS 3.2 don't send emails notifications

Hi All,
I have installed LMS 3.2 and DFM don't send email notifications. Here is the NOS.log file.

1. Ping your smtp server if its reachable from LMS.
2. Telnet to the SMTP server and see if it responds.
telnet SMTP_SERVER 25
type "helo"

LMS 3.2 - DFM : dfm broker shutdown

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