LMS 4.0 Inventory Collection GBICs and serial nos.

Hi All,
I have larger numbers of WS-C3560X-24/24P/48 Cisco switches with1000BaseSX SFP GIBCs installed per switch in my network and they are all added to my DCR just fine. However, when i generate an inventory hadrware report GBICs and GBICs serial number is not showing up. Is there any special settings i need to make?
Let me know if you need additional information to help to identify the problem, i'll provide it.
Any help will be very much appreciated. Thank you in advance!
Rob

GBICs and SFPs and such will show up in a detailed device report.
If you create a custom report ("Reports, Report Designer, Syslog and Inventory, Create"), you can extract that information into a useful form for your purposes. You will want to use the report designer and pull out "port serial number" plus something like device name. I just did this myself and verified it will pull the SFP serial number from a device. They key fields are "Inventory Group: port" and "Attribute: port serial number"
Here is a screen shot from the report I created showing the serial number you are asking about:

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LMS 3.2 Inventory collection - Job timeouts after ~5h, all devices "Not attempted"

Hello All,
We have a strange problem with LMS 3.2 regarding Inventory Collection.
This problem started immediatelly after the LMS installation/upgrade (LMS 3.2 was installed on a new server, and LMS 2.6 database migrated to it).
All Jobs finish as failed, with all devices "not attempted".
Job hangs for a five and a half hours and then reports failed status.
The symptoms are the same for scheduled jobs and manually created jobs.
I also have opened a TAC case, but it seems that nothing relevant can be found in the IC_Server.log.
Also, according to a packet capture, it seems that LMS does collect SNMP data from devices after a job is started...
We tried to upgrade RME 4.3.0 to 4.3.1.
One Job immediately after the upgrade was succesful (Inventory was collected for manually selected device), but the next day all Inventory Jobs were failing again with the same symptoms...
Does anyone have a sugestion where to look for a problem trace?
Thanks in advance!
Ragards,
Jasmina

Hi Jasmina ,
Please chech the Existing MDF pacakge :
go to common service > software center > device update >>> check the checkbox for Cisco works common service and click on check for updates
--if there is an Update , please upgarde the MDF version..
--Similarly look for any Available Device Pacakges update for RME , if there are Upgarde all the Device Pacakages ....
--After all of the above Task is done , Now re-run the Job and it still fails then share the IC_server.log again..
Thanks--
Afroj

LMS 3.1 Inventory Collection fails

I have the same problem as the following post:
https://supportforums.cisco.com/thread/176673?tstart=0&viewcondensed
Also, LMS fails inventory collection every time. I click on the "failed" link from LMS Portal, but the page never comes up detailing why it has failed. This is after I fixed an issue with group policy overwriting the "Logon as batch" setting for casuser. Everything appeared to be up and running normally again, when I noticed the next day that inventory polling/collection is failing. pdshow attatched.
The following error message continues to show up in the rme_ctm.log file:
[ Tue Feb 22 07:40:55 CST 2011 ] URN_NOT_FOUND : urn "JRM" : Not found !!
The last entry in the CTMJrmServer.log file is:
[ Thu Feb 10 10:52:55 CST 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Value 0
I've been blindly trying to chase this down and getting nowhere.

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Hi ,
Great ..
The issue was this Port was blocked 47001, which was blocked . what we did will skip that Port and
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the ctmregistry should have EssentialsDM on a new port, and the conflict should not reoccur.
Thanks--
Afroj

Ciscoworks LMS 4.1 Inventory Collection issue

We are having an issue with device inventory collection when a device or component in a device is replaced. The inventory collection job appears to be successful but the changes to devices or modules are not retreived. Short of deleting an object and adding back in, are there any configuration changes that can be made or patches that can be applied to LMS to pick up these inventory changes?

Yes, deleting and re-adding the device works. However, changes have been made to multiple devices in the environment and aside from a bulk delete and re-add there is no guarantee that all changes to all devices will be identified and captured. the side effect will be a loss of historical data.
Are there any options other that deleting and re-adding that will allow the application to identify the inventory changes, or is this a limitation of the product?
Are there any items we should check to identify a potential underlying issue?

LMS 3.2 Inventory Collection Failing

Inventory collection is failing without any detailed error information. I'm attaching IC_Server.log. Example device is 10.79.82.250, towards end of log. I see these messages but not sure what to make of them. SNMP communication is ok and walk of system mib is ok.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.

Go to RME > Devices > Device Management > RME Devices, and edit the device attributes for this device. Change the SNMP timeout to 10 seconds. Make sure you apply the changes you make. After doing that, inventory collection should work.

Asset and Serial Inventory

Hello,
Where does the ZCM10 Inventory Asset Tag and Serial Number fields come from
? (The SMBIOS ? Which fields ? )
We purchase generic INTEL PC's from a local pc vendor (not a dell, or ibm).
Currently the only asset/serial information is attached adhesivly to the
PC's.
I'm looking at a process to modify the SMBIOS via Intel's Integrator
Toolkit, I have the option to set the following SMBIOS values:
System Serial Number
System Version
Chassis Asset Tag
Chassis Serial Number
Using a third party SMBIOS browser I've verified the values are being set
and changing. Unfortunatly ZCM 10 does not update the "Asset Tag" or the
"Serial Number" (Even when I click scan now). Where are these values
(Currenly blank) being pulled from on the PC?
Thanks,
-Paul

Hello,
After a bit of research It looks like ZCM is looking for the asset/serial as
part of the BIOS/DMI.
I have the SMBIOS populated with the information that I would like to
inventory.
Is is possible to redirect the asset/serial scanning on the adaptive agent
to the SMBIOS?
Is is possible to add a new field which is autofilled via WMI (SMBIOS) ?
Thanks,
-Paul
Paul Kimberley wrote:
> Hello,
>
> Where does the ZCM10 Inventory Asset Tag and Serial Number fields come
> from ? (The SMBIOS ? Which fields ? )
>
> We purchase generic INTEL PC's from a local pc vendor (not a dell, or
> ibm). Currently the only asset/serial information is attached adhesivly to
> the PC's.
>
> I'm looking at a process to modify the SMBIOS via Intel's Integrator
> Toolkit, I have the option to set the following SMBIOS values:
> System Serial Number
> System Version
> Chassis Asset Tag
> Chassis Serial Number
>
> Using a third party SMBIOS browser I've verified the values are being set
> and changing. Unfortunatly ZCM 10 does not update the "Asset Tag" or the
> "Serial Number" (Even when I click scan now). Where are these values
> (Currenly blank) being pulled from on the PC?
>
> Thanks,
> -Paul

Inventory collection fails on VSS and 6509 switches

We have approximately 12 devices that are listed as "Inventory Never Collected". When trying to run the collection manually we get errors as shown in the attached log files.
We are running RME 4.3.1 under LMS3.2.
The devices are running IOS versions:
12.2(18)SXF7
Can anyone assist?
Jon

The last error I saw was a timeout issue, and that is a known issue that can be solved by increasing the timeout. With the higher timeout, clear out the IC_Server.log, then run a new inventory collection job and post the new log. You may also need to do a sniffer trace filtering on all SNMP traffic to the device while performing the inventory collection. This should indicate to what value the timeout needs to be set.

LMS 3.0.1, RME 4.1.1 - Inventory Collection Status displays too many device

Running LMS 3.0.1 with RME 4.1.1 on a Windows box. On the Inventory Collection Status screen I see the following:
Inventory Collection Status No. of Devices
Inventory Collected: 1246
Inventory Never Collected: 0
Inventory Recently Failed: 34
Total 1246
The problem with this is that I only have 668 devices. Is this just a cosmetic issue?

Assuming you're not integrated with ACS, then yes. If integrated with ACS, some of the devices may not be authorized. You will need to check your ACS configuration to make sure all devices in LMS are known to ACS and that your user (and the System Identity User) is authorized to manage them.

Inventory Collection problem for RME 4.3.1 LMS 3.2

I recently upgraded from LMS 3.1 to LMS 3.2 and RME v 4.3.1. I have problems with the inventory collection. It will start scanning, but stops after approximately 10 devices. The rest of them will have a pending state. If I stop the collection job and start it again none (0) devices will be scanned. If I restart the ICServer it will result in the first option. That is, it will scan only 10 devices and then stop. I have extended the SNMP timeout to 30 secs and zero retries. Any suggestion would be appreciated

I have read through the dump and cant find anything in particular. Another discovery I've made is that the SNMP walk of an unsuccessful device takes 10 times longer than a successful device. An inventory job on a unsuccessful device only goes into pending and the job never starts.

Inventory Collection Failure with LMS 3.2

Hi,
I've been running LMS 3.2 with RME 4.3.1.
Inventory Collection fails while trying to collect data from 7825I Media Convergence Servers running Call Manager 6.1.
It fails with the following error:
RICS0001:Internal Error,unable to process the collected data from the device.
I have tried deleting and adding the device again, but with no effect.
The Call Manager server has ip 192.168.5.5, here it is the IC_Server.log attached.
Looking at the log, I see there is some kind of database error, but I don't know how can be avoided.
Any suggestions?
Regards,
Velin

I have removed the Call Managers from RME, and then re-added them again.
After that I started a inventory collection job but it failed again with the same error. I've tried some times with the inventory job but it fials every time.
I read about the bug you've mentioned and it is advised to patch the RME. Since i'm running the latest version, what can i do?

LMS 3.2 - RME 4.3.1 Inventory Collection never stops (Job Result = pending)

Hello all,
with our LMS-System running on Solaris 10 we have the following problem:
- Inventory Collection never stops after starting
- This can be seen with all devices or 1 device selected
- Config-Mgmt is working
- After re-init of RME-DB the problem persists
In Logfile (IC_Server.log) no problems are shown.
In Job-Logfile only the collection request is shown.
Any help is appreciated
Thanks for your feedback
Lothar

Hi Joe,
with further troubleshooting this problem I discoverd the following.
- Having problems with inventoring certain Cat4000 we requested patch for Bug-ID CSCtb16925 (LibInventory.zip-File).
- Replacing this file with the old one or installing the newest IDU for RME the problem was solved.
It seems that the LibInventory.zip file given with Bug-ID CSCtb16925 is somewhat buggy (maybe in context with device-number) greater
than 1000.
Thanks for your support.
Lothar

LMS 3.2 RME 4.3.1 Inventory collection failing for switches

I have 6 switches that inventory is failing for. They do run the 12.2(33)SXI3 software but I have the CSCtb16925-1.0 patch installed. I've tried to increase the SNMP timeout for the devices but they still fail.
Ideas?
Chris Jasztrab

You did not properly increase the SNMP timeout. Go to RME > Devices > Device Management > RME Devices, and edit the attributes of the device in question. Perform an inline edit. Click on the device name, then change the existing SNMP timeout value to 10. Then save your changes, and apply them on the previous screen. Then inventory collection should work.

LMS 4.2.2 times out during inventory collection on VSS

A customer of mine have 2 VSS systems for wich IC times out during collection when trying to read from flash on them. From the ICserver.log
[ Thu Dec 13 16:45:19 CET 2012 ],WARN ,[Thread-20],com.cisco.nm.rmeng.util.logger.XDILogger,67,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.FlashAGI_CISCO_FLASH_Mib,g$eval,70,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS:FlashAGI_CISCO_FLASH_Mib:g$eval:populating FlashAG attributes failed via CFM, trying OCFM...
[ Thu Dec 13 16:45:19 CET 2012 ],WARN ,[Thread-20],com.cisco.nm.rmeng.util.logger.XDILogger,67,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.FlashAGI_CISCO_FLASH_Mib,g$eval,90,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS:FlashAGI_CISCO_FLASH_Mib:g$eval:populating FlashAG attributes failed . Hence aborting fallback.:: com.cisco.nm.xms.xdi.ags.system.CollectionFailed: com.cisco.nm.lib.snmp.futureapi.SnmpReqTimeoutException: SnmpRequestTimeout on 10.2.0.1 while performing SnmpWalk(*) at index = -1
[ Thu Dec 13 16:45:19 CET 2012 ],ERROR,[Thread-20],com.cisco.nm.rmeng.util.logger.XDILogger,57,com.cisco.nm.xms.xdi.SdiEngine,initAndEvalAGIs,385,com.cisco.nm.lib.snmp.futureapi.SnmpReqTimeoutException: SnmpRequestTimeout on 10.2.0.1 while performing SnmpWalk(*) at index = -1
[ Thu Dec 13 16:45:54 CET 2012 ],ERROR,[Thread-20],com.cisco.nm.rmeng.util.logger.XDILogger,57,com.cisco.nm.xms.xdi.SdiEngine,initAndEvalAGIs,385,com.cisco.nm.xms.xdi.ags.system.CollectionFailed: com.cisco.nm.lib.snmp.futureapi.SnmpReqTimeoutException: SnmpRequestTimeout on 10.2.0.1 while performing SnmpWalk(*) at index = -1
I have tried raising the "Transport Timeout" value in " Admin > Collection Settings > Inventory > Edit the Inventory/Config Timeout and Retry Settings" to 480000 msec but no difference. Am I tuning the wrong timeout value or is there a known bug for this?

Sorry for posting. I found I was changing the wrong timeout value.

Adobe CS6 master Collection disks purchased with serial Nos and used for 18months ok but now I get told "Your Trial has expired" I was never aware it was a trial? purchase was from reseller slim.nl Adobe ID registers serial No but it is now described as i

adobe CS6 master Collection disks purchased with serial Nos and used for 18months ok but now I get told "Your Trial has expired" I was never aware it was a trial? purchase was from reseller slim.nl Adobe ID registers serial No but it is now described as invalid. What is going on?

Issues related to serial numbers and registration can never be handled on a public forum as this one is.
Please either call Customer Service for your region, or use web chat (link below). When using the link below, enter a product name and an issue. Ignore the provided links, and choose something like "Still have a problem?" and you'll get a link to web chat:
Contact Customer Care

Stock Mismatch at Plant level and Serial Number Collection

Hi,
I'm working on with the material stocks in my application. For the serialised material (MATNR = 50004050), I'm gettting the plant level stock as 20 and the corresponding serial numbers collection for the same material is 27 which is wrong. Since the plant level stock and the serial number collection should be one and the same
I'm using MARA, MARC table for getting the plant level stock and EQUI and EQBS table to get the serial number collection. If I increase the stock using the transaction 'MB1C' and movement type '561', the serial numbers which I'm giving for the serialised material is coming in the serial number collection but the plant level stock still in the previous value itself. If I raise the stock for the serialised material, the plant level stock also should get updated.
Please let me know, how can I get the stock equal in both plant and serial number collection.
Thanks in Advance,
Mohan.

This could happen, if the status of serial number is wrongly updated to ESTO. From where are you taking serial numbers?Physically what is right the qty showing plant stock or the qty showing serial number? May be you go and check the history of the serial number to see if it is really available in stock.
Also it can be serial number is optional so though the stock is reduced but serial number is not captured while issuing so the stock at plant level is less but serial number is more,
If this is the case, reconciallation directly from tables will be difficult.
Regards
Sangeeta
Edited by: Sangeeta Khurana on May 4, 2011 12:34 AM

LMS 4.0 Inventory Collection GBICs and serial nos.

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