LMS 4.2.3 user tracking not see IP Phone

Hi,
I try to aquier IP Phone in User Tracking.
Phones are present but like pc (without other information...DN, user....)
the LMS version is 4.2.3
the CUCM version is 8.6
the CUCM is green on Topology..
if your are idea...

Hi Afroj,
the OID (1.3.6.1.2.17.4.3.1.1) not walk
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x.1.3.6.1.2.1.17.4.3.1.1
SNMPv2-SMI::mib-2.17.4.3.1.1 = No Such Object available on this agent at this OID
the OID (1.3.6.1.4.1.9.9.156.1.1.2.1) not walk
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x 1.3.6.1.4.1.9.9.156.1.1.2.1
SNMPv2-SMI::enterprises.9.9.156.1.1.2.1 = No Such Object available on this agent at this OID
and if tape the simply snmpwalk it's ok:
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x
SNMPv2-MIB::sysDescr.0 = STRING: Linux release:2.6.18-194.26.1.el5PAE machine:i686
SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.9.1.1348
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (240048448) 27 days, 18:48:04.48
SNMPv2-MIB::sysContact.0 = STRING:
SNMPv2-MIB::sysName.0 = STRING: CCM-FR-SUR-PUB
SNMPv2-MIB::sysLocation.0 = STRING:
SNMPv2-MIB::sysServices.0 = INTEGER: 72
IF-MIB::ifNumber.0 = INTEGER: 3
IF-MIB::ifIndex.1 = INTEGER: 1
IF-MIB::ifIndex.2 = INTEGER: 2
IF-MIB::ifIndex.3 = INTEGER: 3
IF-MIB::ifDescr.1 = STRING: lo
IF-MIB::ifDescr.2 = STRING: eth0
IF-MIB::ifDescr.3 = STRING: sit0
IF-MIB::ifType.1 = INTEGER: softwareLoopback(24)
IF-MIB::ifType.2 = INTEGER: ethernetCsmacd(6)
IF-MIB::ifType.3 = INTEGER: tunnel(131)$
mumm strange

Similar Messages

LMS 4.2.3 User Tracking not discover any hosts

I have a problem wth User Tracking. Some new attatch to network devices: WS-C2960S-48LPS-L.not show me any MAC and address IP. What should I do in this case? I tried many times Acquisition Actions for this devices, but without any positive results.
From Cisco View and Devices Center all informations are properly displayed. Another devices but not this type (
WS-C2960S-48LPS-L) have a proper informations in User Tracking. About 1000 hosts I can show without problems. Only new attathc devices couldn't manage form User Tracking.
Miroslaw Skorupa

Thanks for your advice.
Now all my devices are connected in Layer View [Devices View], but User Tracking still not shows me informations from several switches about hosts. Its works like randomizer. Now 5 devices form User Tracking don't show me informations.[WS3550 2 devices and 2 WS-C2960S-48LPS-L]. In lists devices Acquisition Action i check acquisition for this 5 devices. After that acquisition complete, but User Tracking still empty ( all ports on this devices are active).
SNMP, Credentials all is good.
I try resolve this problem many days, but without results. Its semmes like a bug.
ANy propositions?

Why one user can not see plan output for some orgs while other users can?

We have several inventory/planning orgs. Suddenly one of the users is not seeing any plan output for some organizations. While other users are able to see plan out (planner workbench) for all org.
All users use the same responsibility.
Deleted all the folders to eliminate hidden query in default folder.
Any other thoughts?
Edited by: 918894 on May 5, 2013 10:22 PM

The issue is resolved.
In the user preferences, one user has Inventory Category Set and other user has Planning Category Set as the default. Items belonging to one Org were not assigned Planning Category Set. Thus they were not showing for the other user.
Thanks for the response.

I am trying to update my iphone 3GS software but itunes just says that this is the current version of itunes, it does not see the phone update - anyone know how to get the phone updated?

I am trying to update my iphone 3GS software but itunes just says that this is the current version of itunes, it does not see the phone update - anyone know how to get the phone updated?

Mike
I have done that and it is through pressing that update, which tells me that there is anew version of iphone software, that the prompt comes telling me that this is the current itunes?

I recently lost my iPhone and tried to use "Find my iPhone" but did not see my phone listed. Why is that?

I recently lost my iPhone and tried to use "Find my iPhone" but did not see my phone listed. Why is that?

If it is not turned on and connected to the Internet it will not show up. If has been restored to factory condition it will not show up.

My computer can not see my phone to put music on why what do I need to do

I'm trying to load music on my phone but my computer doe's not see my phone what do I need to do

Saving music directly to your phone is a great and easy way to have access to your music on the go. jimpick, there may be a few reasons why your phone and computer are not seeing each other. Are you using the original USB cable that came with your phone? If not, that cable may not support data transfers.
When you connect your phone and computer together, does your computer recognize that something has been plugged in to the USB port? It should attempt to install drivers/software. From your phone, please sweep your finger downward (from the status bar at the top of the screen) to display your Notifications. You should see a connection alert with the option to choose Media Device. This way your computer knows to treat your phone as a removeable hard drive.
A window should populate, providing the option to open this storage device. From there you should be able to save your music in the Music folder. Let us know if you have any additional questions. Thank you, jimpick.
NicandroN_VZW
Follow us on twitter @VZWSupport

TS2755 When I hook up my Phone it comes up saying that the required software is not installed reinstall itunes. I have it still will not see my phone or pad?

when I hook up my phone it comes up saying that the required software is not installed. Reinstall itunes.
I did that and it still does not see my phone or pad?

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

LMS 4.0.1 user tracking issue

Hi All,
I have an interesting problem at one of my customers. They are using LMS 4.0.1, but they have a problem with user tracking with SNMPv3. They using a very simple SNMP configuration, wich is the following:
access-list 80 permit x.x.x.x
snmp-server group SNMPV3GROUP v3 priv write SNMPV3_VIEW access 80
snmp-server view SNMPV3_VIEW iso included
snmp-server view SNMPV3_VIEW mib-2 included
snmp-server view SNMPV3_VIEW cisco included
User name: SNMPV3USER
Engine ID: 8000000903000014F2C38169
storage-type: nonvolatile        active access-list: 80
Authentication Protocol: SHA
Privacy Protocol: AES128
Group-name: SNMPV3GROUP
snmp-server group SNMPV3GROUP v3 context vlan-X
Now they have UT working well for their Ctalyst 4500 switches, and the half of the 6500s (They have 2950 switches as well, but for those UT with SNMPv3 is unsupported). So the problem is the following: they have 12 6500 switches, with the same IOS version (10 pieces of WS-C6506-E + SUP720-3B IOS: 12.2(18)SXF17 (IP Services), 2 pieces of WS-C6506 + SUP720-BASE IOS: 12.2(18)SXF17 (IP Services)). They have identical SNMP configuration on both devices. Based on the logs from LMS it seems that on the problematic switches for some reason LMS identifies the switchports as routed:
==============Checking for Device==============
10.255.255.11 : INFO : The switch has been discovered by ANI Server.
IP : 10.255.255.11
Details :Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(18)SXF17, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Comp
==============Checking for port Gi1/1==============
Gi1/1 : ERROR : ANI Server has discovered this port as a Routed port. Please run the UTDebug command only on ports connected to end hosts.
The config in the device as follows:
interface GigabitEthernet1/1
switchport
switchport access vlan 162
switchport mode access
no ip address
no snmp trap link-status
spanning-tree portfast
end
TOL_6506E_GT_COR_SW1#sh mac- | i Gi1/1
* 162 0050.5648.a765   dynamic Yes          0   Gi1/1
TOL_6506E_GT_COR_SW1#sh ip arp vrf ebh | i 0050.5648.a765
Internet 10.222.224.129        122   0050.5648.a765 ARPA   Vlan162
TOL_6506E_GT_COR_SW1#
I didn't find any relevant bugs. Has anyone have any idea?
Thanks in advance,
Imre

I'm not sure why Campus looks at that port as a routed port, but I ignore the errors in the campus ANI logs as there are too many of them even when everything works.
I always forget the OID (google knows it), but you best try to do an SNMP walk of the mac address table on the LMS server for a vlan you are interested in. Just to see if it can get it
In CSCOpx\bin you find a snmpwalk.exe
I'm not immediately sure why LMS would not be able to get that info via SNMP but it does narrow down on the root cause of your problem
Cheers,
Michel

LMS 4.2.4 User Tracking Acquisitions Info almost empty

Hi ,
I reinstalled lms because I had problems on the server, they are now more than a month that the new use but I have trouble seeing the hosts connected to a switch or rather I see only a few. The settings are identical to the old man all by default, but with the old man had acquired many hosts. I suggested a way to make a little troubleshooting. I attach screensshot.
Thanks Emiliano
the old had over 5000 acquisitions

When a fresh installed LMS is working properly for all the modules, like Inventory, config, fault, performance etx, it could be something on this module which is responsible for Data collection.
It doesn't have much data which can be lossed, it can be easily taken as the first step to verify and rule out any possibilites of DB not working properly.
Also, you can share :
NMSROOT\campus\etc\cwsi\portsData.xml
NMSROOT\campus\etc\cwsi\RouterData.xml
NMSROOT\campus\etc\cwsi\vlanData.xml
These files have essential entries to be used by User tracking.
-Thanks
Vinod
**Encourage contributors, RATE them. **

IPM and dynamic user tracking not running properly.

Hello, I've got two problems after a reinstallation of CiscoWorks LMS 3.2.
Versions of software components:
LMS-3.2
Campus Manager-5.2.1
CiscoView-6.1.9
CiscoWorks Assistant-1.2.0
CiscoWorks Common Services-3.3.0
Device Fault Manager-3.2.0
Integration Utility-1.9.0
Internetwork Performance Monitor-4.2.0
LMS Portal-1.2.0
Resource Manager Essentials-4.3.0
First probelm I have sounds pretty much like this thread:
https://supportforums.cisco.com/message/3064784#3064784
Source device is a WS-C3560-8PC - 12.2(55)SE1 - C3560-IPSERVICESK9-M
I configured a IPM collector, if I have a look at the "Collector Management" the collector is running and I can also monitor the running collector.
But if I have a look at the running config of the switch, there is no ip sla collector configuration but I can see the ip sla statistics via the show command.
#sh ip sla configuration 135123
IP SLAs, Infrastructure Engine-II.
Entry number: 135123
Owner: ipm|XXXS1077
Tag: QA-Site1-Site2
Type of operation to perform: udp-jitter
Target address/Source address: target ip address/source ip address
Target port/Source port: 2000/0
Type Of Service parameter: 0xB8
Operation timeout (milliseconds): 5000
Codec Type: g729a
Codec Number Of Packets: 1000
Codec Packet Size: 32
Codec Interval (milliseconds): 20
Advantage Factor: 12
Verify data: No
Vrf Name:
Control Packets: enabled
Schedule:
    Operation frequency (seconds): 60
    Next Scheduled Start Time: Start Time already passed
    Group Scheduled : FALSE
    Randomly Scheduled : FALSE
    Life (seconds): Forever
    Entry Ageout (seconds): 3600
    Recurring (Starting Everyday): FALSE
    Status of entry (SNMP RowStatus): Active
Threshold (milliseconds): 5000
Distribution Statistics:
    Number of statistic hours kept: 2
    Number of statistic distribution buckets kept: 1
    Statistic distribution interval (milliseconds): 20
Enhanced History:
#sh ip sla statistics
Round Trip Time (RTT) for       Index 135123
Type of operation: jitter
        Latest RTT: 45 ms
Latest operation start time: 14:36:31.759 MET Wed Mar 16 2011
Latest operation return code: OK
RTT Values
        Number Of RTT: 1000
        RTT Min/Avg/Max: 21/45/60 ms
Latency one-way time milliseconds
        Number of Latency one-way Samples: 0
        Source to Destination Latency one way Min/Avg/Max: 0/0/0 ms
        Destination to Source Latency one way Min/Avg/Max: 0/0/0 ms
Jitter time milliseconds
        Number of SD Jitter Samples: 999
        Number of DS Jitter Samples: 999
        Source to Destination Jitter Min/Avg/Max: 0/3/15 ms
        Destination to Source Jitter Min/Avg/Max: 0/1/9 ms
Packet Loss Values
        Loss Source to Destination: 0           Loss Destination to Source: 0
        Out Of Sequence: 0      Tail Drop: 0
        Packet Late Arrival: 0 Packet Skipped: 0
Voice Score Values
        Calculated Planning Impairment Factor (ICPIF): 11
MOS score: 4.06
Number of successes: 18
Number of failures: 0
Operation time to live: Forever
#sh run all | include 135123
Any suggestions? Am I right?
The second problem is about the dynamic user tracking like these theads https://supportforums.cisco.com/message/3135881#3135881 or
https://supportforums.cisco.com/message/3195492#3195492
Access switches are configured properly, the configuration ran without any problems with the previous installation.
No changes done at the configuration, using the default trap listener port etc.
In the macuhic.log file I get entries like in the attached txt.
When I try to run a full Campus Manager Data Collection I get the following errormessage:
Failed to start acquisition: Construction of XML data required for UT is in progress.Please try after some time
Also any suggestions? Am I right, too?

By default IP SLA collectors installed by IPM do not appear in the running configuration. If you want to install the collectors into the running configuration, then set the "Copy IPSLA Configuration to running-config" property under IPM > Admin > Application Settings, then delete and recreate the collector.
Your Campus problem could be CSCtd49439 (a patch is available by contacting TAC). However, you should start a new thread for your Campus problem.

LMS 3.2 and user tracking problem

rme 4.3.1
cm5.2.1
cv 6.1.9
dfm 3.2.0
ipm 4.2.0
portal 1.2.0
cs 3.3.0
cwasst 1.2.0
running on windows server 2008.
This was a clean bulid, and we imported all pertinent data from our old lms 2.6 server. This was in september 2010. Everything worked as expected and continues to work except for......
We are in an upgrade cycle for our 4500s. We are upgrading from 12.2.50-sg4 to 12.2.50-sg8, and also upgrading rommon to 12.2.31r-sga4.
It appears that user tracking is not working anymore for the upgraded 4500s. UT still runs, and works perfectly for all other devices, including the 4500s that have not been upgraded yet. I know this sounds goofy, but it really does seem to be the common denominator. I've checked the windows updates, package updates, etc in trying to figure out what made this happen. It really does all come back to upgrading to the above version. All aspects of this server are running great and as expected, it's just that UT for the upgraded 4500s isn't working anymore. I do run the logbackup script weekly (past experience has taught me to do this), and try and keep up with any patches or package updates, etc.
If anyone has seen something similar or can suggest anything, I'd appreciate it. I think I am going to have to open a case on this. Thanks - chris

Michel,
Indeed, it looks like that is the problem. I guess I was focused in on CW rather than the whole picture. But yes, indeed, if I walk the mac table for a vlan on a 4500 that has not been upgraded it works. If I do the same on an upgraded one, I get nothing.
The cautious optimism is that we do have a sup6 at our DR location that is running 12.2.53-sg1 and this test works on that switch. So as long as that
version isn't deferred, we'll test that on one of the older sups to verify.
So thanks for the help, I appreciate it - chris

LMS 4.2.2 User Tracking - IP resolving

Hello,
I have made a fresh install of LMS 4.2.2 and I have a problem with the user Tracking.
My architecture :
A pair of 4500-X running Version 03.03.00.SG
10 stack of 2960-S running IOS : 12.2.55.SE5
The 4500-X are routing cores. Everything is running SNMP V3 and I have entererd the commands for each VLAN :
snmp-server group SDIS03-GP-RW v3 priv context vlan-x write SDIS03-V-RW
All equipments are seen correctly by LMS. My problem is the user Tracking does not show the IP Addresses, I only have the MACs. I suppose this is an issue with ARP Table of the 4500-X that are not dowloaded by LMS but I don't konw why.
I have seen several post on the forum for similar problems but it do not seems to resolv mine.
Thanks by advance for your ideas.
Regards,
Abel.

I found a reference on the LMS Supported Devices Table:
The following features are not supported:
VRF Lite, LANE Management, User Tracking, VLAN Management
Configuration Deploy Protocols: HTTPs
Configuration Fetch Protocols: HTTPs
I wonder if it's due to this fact (mentioned in the 4500-X IOS XE Release Notes):
The following features are not supported on a Catalyst 4500-X Series switches:
•CISCO-IETF-IP-FORWARD-MIB
•CISCO-IETF-IP-MIB

LMS 4.3.2 User Tracking cannot be started

Hi everybody!
We are running LMS 4.3.2, it was running OK... but now we receive the following message:
"User Tracking Major Acquisition cannot be started as Network Topology, Layer 2 Services and User Tracking are disabled."
All processes are running. System restart and re-install the 4.3.2 update does not fix it. I think this happens after a device update, maybe FaultManagementDeviceUpdate... but not really sure
Regards,
CCNP R&S

Hi ,
Go to Admin > Getting Started >
Device Allocation Settings   just make sure
Network Topology, Layer 2 Services and User Tracking    should be CHECKED.
If above is correct then send me the output of pdshow.
Thanks
Afroz

LMS 4.2.3 user tracking not see IP Phone

Similar Messages

Maybe you are looking for