LMS 4.2.4 Error RICS0001:Internal Error,unable to process the collected data from the device.

Question

Hi
LMS 4.2.4 inventory collection fails with Error RICS0001:Internal Error,unable to process the collected data from the device for few devices.
Can anyone help me out.
Regards
Laxmi

Answer 1

They are definately supported. However such issues are usually due to device packages, if unavailable or not installed.
Please do following :
1. Check Admin > software centre > device updates and check any devices packages available in Cisco.com and install it and recheck.
2. Please do a snmpwalk on problematic device on sysObjectID and share result. Following is the way to do snmpwalk :
GUI - Open the device in Device Centre (Inventory > Tools > Device Center) and open the device with IP and from tools select snmpwalk and do it for sysObjectID (1.3.6.1.2.1.1.2)
CLI : CD to NMSROOT/objects/jt/bin from command prompt. run command as per following syntax:
snmpwalk -v2c -c <snmp_community_string> 1.3.6.1.2.1.1.2
Example :
community string = test123
IP = 10.1.1.1
snmpwalk -v2c -c test123 10.1.1.1 1.3.6.1.2.1.1.2
3. Please check your device package, by clicking on the number of packages in front of Inventory, conifg and image management from :
Admin > System > Software Center > Device Update
Also, check device identity under edit identity option from :
Inventory > Device Administration > Add / Import / Manage Devices
Check my screenshots for details :
Please check and share results.
-Thanks
Vinod
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