LMS 4.2 error in Collection Settings

Hi everybody,
Our customer is try to make a configuration by web interface menu:
Admin > Collection Settings > Inventory
After select the menu below they always received this message:
Error in starting acquisition: unable to connect to server
I need to know what is the source of this error, and if is possible how to fix it.
Regards

The errors indicates there is issue with some processes in backend due to which the User tracking isn;t working.
Please share the output of pdshow from the server command prompt (NMSROOT\bin\pdshow) to see if all the processes are working fine.
Also, have you tried restarting the daemon manager/server?
Does the other features work fine?

Similar Messages

  • Archive collection settings error

    Hi all,
    This happened after our server upgrade. I saw the archive job failure after the server upgrade (windows server 2003 standard). So I wanted to check the settings for the arhive job. Clicked RME -> Administration -> Config Management -> Collection Settings. When I clicked Collection Settings, my Internet Expolorer just suddenly closed. I tried many times, it stayed same. I'm not sure what part of upgrade caused this problem. But is there any log I can check for this issue?
    Thanks a lot!
    Lou

    Thanks a lot Joel. I checked the services settings. All correct like your post. I restarted the server but the issue still exists. I tried to find the server upgrade log but I didn't find it under C drive. Here is other information you mentioned in the post:
    1. pdshow.txt
        Process= UPMDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 2464
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:08:42 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= UPMDbMonitor
        State  = Running normally
        Pid    = 2984
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:08:46 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DbMonitor Running Normally.
        Process= Tomcat
        State  = Program started - No mgt msgs received
        Pid    = 3004
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:08:50 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= TomcatMonitor
        State  = Running normally
        Pid    = 3064
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:08:54 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Tomcat Server up
        Process= Apache
        State  = Program started - No mgt msgs received
        Pid    = 2996
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:15:51 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= RMEDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 5360
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:15:58 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= Proxy
        State  = Program started - No mgt msgs received
        Pid    = 5408
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:03 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= ProcSysBus
        State  = Program started - No mgt msgs received
        Pid    = 5416
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:06 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= OpsxmlDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 5464
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:12 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= OpsXMLRuntime
        State  = Program started - No mgt msgs received
        Pid    = 5512
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:18 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= CWAPublisher
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:22 AM
        Stop   = 5/17/2010 12:24:51 PM
        Core   = Not applicable
        Info   = Server started by admin request
        Process= NameServer
        State  = Program started - No mgt msgs received
        Pid    = 5688
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:23 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= NameServiceMonitor
        State  = Running normally
        Pid    = 5788
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:27 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = NameServer is fully up now !
        Process= EDS
        State  = Running normally
        Pid    = 5896
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:16:31 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Initialization complete
        Process= LicenseServer
        State  = Program started - No mgt msgs received
        Pid    = 6420
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:18:03 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= IpmDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 6428
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:18:14 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= INVDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 6656
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:18:22 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= FHPurgeTask
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= FHDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 6732
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:18:40 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= ESS
        State  = Program started - No mgt msgs received
        Pid    = 6864
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:18:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= EssMonitor
        State  = Running normally
        Pid    = 6948
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:18:50 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = ESS is fully up now !
        Process= EventFramework
        State  = Program started - No mgt msgs received
        Pid    = 7784
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:22 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= PMServer
        State  = Running normally
        Pid    = 7796
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:22 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = PMServer is up and running
        Process= SyslogCollector
        State  = Program started - No mgt msgs received
        Pid    = 8120
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:26 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= EPMDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 8132
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:33 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= EPMServer
        State  = Running normally
        Pid    = 6568
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:37 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = EPMServer is up and running
        Process= FHServer
        State  = Running normally
        Pid    = 2804
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:41 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = FHServer started.
        Process= diskWatcher
        State  = Running normally
        Pid    = 2860
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:42 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = diskWatcher initialized OK.
        Process= DFMMultiProcLogger
        State  = Program started - No mgt msgs received
        Pid    = 6940
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:42 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= DFMLogServer
        State  = Program started - No mgt msgs received
        Pid    = 7004
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:43 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= DFMCTMStartup
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:43 AM
        Stop   = 5/17/2010 12:24:51 PM
        Core   = Not applicable
        Info   = Server started by admin request
        Process= DfmBroker
        State  = Program started - No mgt msgs received
        Pid    = 7024
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:44 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= DfmServer
        State  = Running normally
        Pid    = 7596
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:48 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DfmServer initialized OK.
        Process= DfmServer1
        State  = Running normally
        Pid    = 7604
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:48 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DfmServer1 initialized OK.
        Process= DCRDevicePoll
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= CSSCPServer
        State  = Program started - No mgt msgs received
        Pid    = 7616
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:48 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= CSRegistryServer
        State  = Running normally
        Pid    = 7632
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:48 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = CSRegistryServer is running in other process
        Process= CSDiscovery
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= CmfDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 7640
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:54 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Application started by administrator request.
        Process= CmfDbMonitor
        State  = Running normally
        Pid    = 7148
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:58 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DbMonitor Running Normally.
        Process= DCRServer
        State  = Running normally
        Pid    = 7436
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:19:59 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = DCRServer is up and running
        Process= CMFOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 8880
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:22:00 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= CampusOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 9016
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:22:04 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= EssentialsDM
        State  = Waiting to initialize.
        Pid    = 9028
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:22:04 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= ConfigMgmtServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= ICServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= RMEOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= PMCOGSServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= TISServer
        State  = Program started - No mgt msgs received
        Pid    = 3868
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:05 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= DFMOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 6384
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:09 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= InventoryCollector
        State  = Running normally
        Pid    = 9820
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:13 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Auto Generated Reply
        Process= Interactor
        State  = Program started - No mgt msgs received
        Pid    = 10132
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:17 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= InventoryCollector1
        State  = Program started - No mgt msgs received
        Pid    = 10140
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:17 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= Interactor1
        State  = Program started - No mgt msgs received
        Pid    = 7524
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:21 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= NOSServer
        State  = Running normally
        Pid    = 7652
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:21 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = NOSServer is up and running
        Process= PTMServer
        State  = Running normally
        Pid    = 7996
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:22 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started Successfully
        Process= UPMProcess
        State  = Running normally
        Pid    = 6556
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:22 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = UPMProcess started successfully.
        Process= EDS-GCF
        State  = Running normally
        Pid    = 3256
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:22 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = GCF Initialization complete at Mon May 17 11:43:45 CDT 2010
        Process= jrm
        State  = Running normally
        Pid    = 6928
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:42:22 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= CTMJrmServer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= ChangeAudit
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= SyslogAnalyzer
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= DataPurge
        State  = Administrator has shut down this server
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:32 AM
        Stop   = 5/17/2010 12:24:52 PM
        Core   = Not applicable
        Info   = Server started by admin request
        Process= IPMProcess
        State  = Program started - No mgt msgs received
        Pid    = 11584
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:32 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= IPMOGSServer
        State  = Program started - No mgt msgs received
        Pid    = 11676
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:36 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= ANIDbEngine
        State  = Program started - No mgt msgs received
        Pid    = 6632
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Service was already running
        Process= ANIServer
        State  = Running with busy flag set
        Pid    = 11772
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:41 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = ANIServer started.
        Process= UTMajorAcquisition
        State  = Never started
        Pid    = 0
        RC     = 0
        Signo  = 0
        Start  = N/A
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Not applicable,
        Process= MACUHIC
        State  = Running normally
        Pid    = 11876
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.
        Process= UTLITE
        State  = Running normally
        Pid    = 11884
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.
        Process= UTManager
        State  = Running normally
        Pid    = 11900
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.
        Process= VNMServer
        State  = Program started - No mgt msgs received
        Pid    = 11908
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= WlseUHIC
        State  = Running normally
        Pid    = 11916
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Started.
        Process= AdapterServer1
        State  = Program started - No mgt msgs received
        Pid    = 11924
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
        Process= AdapterServer
        State  = Program started - No mgt msgs received
        Pid    = 11932
        RC     = 0
        Signo  = 0
        Start  = 5/17/2010 11:44:45 AM
        Stop   = Not applicable
        Core   = Not applicable
        Info   = Server started by admin request
    2. OS and LMS version
    OS version : Windows Server 2003 R2 Standard Edition Service Pack 2
    LMS version:  LMS 3.2
    3.
    /* Style Definitions */
    table.MsoNormalTable
    {mso-style-name:"Table Normal";
    mso-tstyle-rowband-size:0;
    mso-tstyle-colband-size:0;
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    mso-style-priority:99;
    mso-style-qformat:yes;
    mso-style-parent:"";
    mso-padding-alt:0in 5.4pt 0in 5.4pt;
    mso-para-margin:0in;
    mso-para-margin-bottom:.0001pt;
    mso-pagination:widow-orphan;
    font-size:11.0pt;
    font-family:"Calibri","sans-serif";
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    mso-fareast-theme-font:minor-fareast;
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    CSCOpx\MDC\tomcat\logs\stdout.log
    After I recreated the issue, I checked the stdout.log showing below:
    [Mon May 17 12:52:25 CDT 2010]  CoreContextNexus ValidateConnection:true
    [Mon May 17 12:52:25 CDT 2010] Invoke doLicenseCheck!
    [Mon May 17 12:52:25 CDT 2010]  DoLicenseCheck Returned:true
    *****showHide***null
    [Mon May 17 12:52:28 CDT 2010]  CoreContextNexus ValidateConnection:true
    [Mon May 17 12:52:28 CDT 2010] Invoke doLicenseCheck!
    [Mon May 17 12:52:28 CDT 2010]  DoLicenseCheck Returned:true
    Log from stderr.log:
    May 17, 2010 12:52:28 PM org.apache.catalina.core.ApplicationContext log
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  • Error Message: JBO-28020: Passivation error on collection TXN

    I deployed my BC4J application. i fixed the jbo.server.internal_connection properties to point another
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    oracle.jbo.PCollException: JBO-28020: Passivation error on collection TXN, collection id 6,023, persistent id 1
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    oracle.jbo.PCollException: JBO-28030: Could not insert row into table PS_TXN, collection id 6,023, persistent id 1
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