LMS 4.2 fails Device Package Update

Question

Hallo,
Device Package Update fails with this error:
Error while downloading package information from Cisco.com for the selected products. See the d:/CSCOpx/log/psu.log file for details.
PSU.log shows:
ERROR  [RemoteRepSync : downloadPsuHeadersAsXml]  : VDSException thrown com.cisco.nm.xms.vds.VDSException: CcoDownloadAdapter::getXmlFileList():IOException:connect timed out
best regards
Alex

Answer 1

What is the exact model of 3850 switch you're trying to monitor?
Following are the supported models :
Device Name
sysObjectID
Supported Software Version
Support Type
Device Name
sysObjectID
Supported Software Version
Support Type
Cisco Catalyst 3850-48P-E Switch
1.3.6.1.4.1.9.1.1641
Device Update
Cisco Catalyst 3850-48P-S Switch
1.3.6.1.4.1.9.1.1643
Device Update
Cisco Catalyst 3850-24P-E Switch
1.3.6.1.4.1.9.1.1642
Device Update
Cisco Catalyst 3850-24P-S Switch
1.3.6.1.4.1.9.1.1644
Device Update
Cisco Catalyst 3850-24U-E Switch
1.3.6.1.4.1.9.1.1767
03.11.35.EMP
Device  Update
Cisco Catalyst 3850-48U-E Switch
1.3.6.1.4.1.9.1.1768
03.11.35.EMP
Device Update
If it is 3850-24p-L, it can be :
CSCuj61704    No support for 3850-24p-L in LMS 4.2.3
Try updating your mdf device package as well. Device package for Common Services.
For current Nexus device package issue, each device package is not individual, but has some dependant packages. Without which they are tend to fail during installation check.
You can select all the available device packages and try to install. It seems you dont have SharedDcmaIOS (3.1.7) installed and hence the package is failng due to pre-requisite.
You have to install each package which fails which consistancy check on other packages.
For mdf package update, you can select common service as well and check for update.
There may be some 3850 device packages already available, please share output of following command for us to see :
NMSROOT/bin/psucli -p rme -q -all
-Thanks
Vinod
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