LMS 4.2 User Tracking (Ani Server) issue

Running LMS 4.2.
I have an issue where Data Collection, UT Acquisition, and VRF Collection go from normal display (on Device Status Portal Page) to "loading". At this point user tracking stops functioning. Eventually a number of processes are reported as down. When trying to view items such as Discrepancies and Best Practice Deviations the message "ANIDbEngine process may be down"
If all daemons are stopped and restarted everything runs fine again for a few days then the same thing happens again.
I have attached some log files related to ani. These were collected while the problem is evident, prior to processes being restarted
Any feedback would be appreciated

Yes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930]

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LMS 4.2 user tracking

Hello,
I have a problem with LMS 4.2 user tracking.
When I generate a report on all my network all mac address are ok but there is no Hostname/Ip address in the result, except for 2 equipments.
the only difference between these 2 equipements and the rest of the network is that they are connected on a not routed vlan. All the other phones, computers are connected on a routed vlan.
I have a Nexus 5k as core and 2960 as access. Routing between vlans is done with the Nexus
My DNS server is ok and reachable
Here is a screenshot of the report attached.
Thanks for your help

Yes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930]

LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

Ciscoworks Lms 3.2 giving ANi Server issue

We have lms 3.2 configured at our organisation.But i am not able to initialise ANI server.The process is always down and not coming up.
EDS and anidatabase processes are up.But ani server is not coming up due to which i am not able to access the CAmpus manager.Please reply asap.

Before this below was the output then i followed one doc im attaching it now and changed as per the instructions.Il paste the current files also.
EnablePurgeArchives=ON
PurgeArchivesOlderThan=180
EnablePurgeJobs=ON
PurgeJobsOlderThan=180
EnableCMPurgeArchives=ON
I have attached the doc which i followed to change the aniserver file but still did not initialise the aniserver.
Aniserver issue .pdf is the file i followed to change the corrupted aniserver file.
aniserver.properties is the file attached with current settings after changing.

LMS 2.6 User Tracking - Application error: URN_NOT_FOUND

Hi,
When I run a quick report in Campus Manager (User Tracking > Reports) I get the following error appearing in a window:
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.
Could anybody help me?
I attach the ctm_config.txt file
thanks

From which directory did you get this ctm_config.txt? I need to see the ones under NMSROOT/MDC/tomcat/webapps/campus/WEB-INF/lib and NMSROOT/MDC/tomcat/webapps/cmapps/WEB-INF/lib.
Since this is LMS 2.6, I also need to see the output of the pdshow command.

LMS 4.2 User Tracking for Avaya IP Handsets and Connected Devices

I manage an environment that makes extensive use of Avaya IP phones and it's frustrating that this seems to limit the usefulness of the User Tracking application within LMS.
We configure the switch (2960) ports connected to the handsets as dot1q trunks with the associated PC being connected to the switch built into the phone.
Having done some forum research it seems that UT only adds an entry for a device connected on a trunk port if it is a Cisco IP phone, not anything else. This is frustrating as it eliminates a large part of our network from being recorded in UT and is doubley frustrating since the PC connected to the switch on the phone also isn't recorded.
Is there any way to get around this problem that anybody is aware of? Thanks

As long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps.

LMS 4.2 User tracking and router arp table

Hi,
If I have understand correctly, the IP address - mac address matching was made with the arp table of a cisco acces switch if it will made the L3.
My access switch wasn't used for L3 routing, only L2
It's possible to set user track to use the arp table of a firewall or a router for made this matching ?
Thanks a lot

As long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps.

LMS 4.1 User Tracking

Does someone know if or what is the best way to do a acquistion on ip address on devices that appear to be dead until ping before LMS4.1 reports onn them. For example we run acquistion on a branch we do not see 172.20.12.51, howver we ping it from my desktop and then run user tracking and then it shows up.

One option when setting up discovery is to do ping sweep of the target subnet(s). It has pros and cons. Reference page 5 of the LMS 4.1 (not just) for Dummies Guide.
OTOH if an device appears inactive until pinged, it must not be typically generating traffic to its default gateway (or that gateway is not managed by LMS) as that would be the normal source of information about the host (ip-mac correlation anyhow) in a default discovery type.
Hope this helps.

LMS Campus Manager User Tracking and LLDP

I haven't been able to find a definitive answer on whether User Tracking can complete its
discovery using LLDP (802.1AB) instead of CDP. My WAN provider only supports LLDP.
If anyone has successfully used LLDP for this purpose I'd appreciate a reply - otherwise I'll have to head to the lab.
Thank you....William

No, LLDP is not supported by Campus Manager. Only CDP is supported.

LMS 4.1 user tracking does not pull ip address from hosts on switches

New install discovered router and switches at same location with no issues. However when running an acquisition on those switches most fields are populated except the ip address of end host associated with port. Mac address, port speed, etc. but no ip address info on per port basis. Any ideas, using snmp v3 if that makes a difference.
Sent from Cisco Technical Support iPad App

Thanks for this. This really clarified things in my head. I didn't realize that you were not seeing MACs in UT. This is a new feature of LMS 4.1. UT will show those ports that are up/up even if the MAC address cannot be determined. The reason the MAC address cannot be determined is that your switch code is too old. You need 12.2(25)SEE or higher to support SNMPv3 contexts necessary to poll MAC addresses. If you upgrade, then configure the following for each VLAN context (seen in "show snmp context") then you should see those MACs (then IPs):
snmp-server group v3group v3 context vlan-10

LMS 4.2, User Tracking Utility

Hello everyone;
I had a new installation of LMS 4.2 and everythinks works fine but User trucking utility database has an empty host name / IP address. Any one knows the reason why this information is not polled ?
Thanks
Alina Andiraos

Hi Alina,
Seems that you have configured SNMP V3 on your devices. If this is the case, the command below will be required for every VLAN on every device running SNMP V3:
snmp-server group group_name v3 auth context vlan-vlan_id
example:
snmp-server group LMS v3 auth context vlan-1
snmp-server group LMS v3 auth context vlan-2
Have a good day.
Moath Rawasheh

LMS 4.0 User Tracking Major Acquisition

Any recommendations on how oftern to run a UT Major Acquisition? Right now I'm scheduled every day, every 4 hours. Is this too often? My concern is that I may be putting too much traffic on the network allong with using too much CPU's from my equipment.

It depends on a few things. Remember, the main point of UT is to find users on the network. It doesn't make sense to run UT acquisition when users are not connected to the network.
Are you using Dynamic UT? If so, you can greatly reduce the number of UT major acquisitions.
Do you have lots of people coming in and out of the office throughout the day? If so, you will want to either consider dynamic UT, or run more frequent acquisitions.
Is the network infrastructure changing frequently? If you have a lot of infrastructure changes like devices being added, trunks changing state, etc. you can limit the number of major acquistions and run minor acquisitions instead.
By default, LMS runs major acquisitions at 10 am and 2 pm. This is designed to get most users when they are in the office. If business hours dictate other times, then adjust the schedule accordingly.
Dynamic UT is a great way to supplement acquisitions and provide you near real time user updates on the network. As soon as a user connects or leaves the network, UT can be informed. Favoring dynamic UT and reducing acquisitions to one or two will greatly reduce the load on the network while giving you a chance to find "transient" users on the network.
One advantage of doing major acquisitions (over dynamic UT) is that ARP entries are resolved to hostnames during acquisition. If you go with dynamic UT, you will still want to run at least one major acquisition in the busy part of the day to make sure you get your users' hostnames showing up.
For the questions of CPU and network load, are you seeing spikes during your acquisition periods? Are these spikes causing user issues? If the answer is yes, then you should definitely back off the schedule. Either explore dynamic UT or just reduce acquisition to once or twice per day.

LMS 3.2 User Tracking 10GE trunk to HP BladeSystem c7000 w. Virtual Connect Flex10

Hi All,
situation:
LMS 3.2
Cat6509 w. 4 port 10 GE module connected with trunk to
HP BladeSystem c7000 Enclosure
with
HP Virtual Connect Flex-10 10Gb Ethernet Module
with
#20 of ESX servers, Citrix
UT settings: "config trunk for end host disc. = enable on this trunk."
No show for connected MAC's of the server and end hosts (Citrix sessions).
Note: this works well for a ESX based DL380 server connected with 1GB trunk to a C3750.
Why is this not working for this Cat6509 configuration ?
Is the 10 GE port supported in Campus manager?
regards,

Hi Joseph,
Long time ago I started this discussion about UT support for portchannels. Right now we're on the level of LMS 4.2, do you know if there is any progress made with support for UT on portchannels?
Kind regards
Ad

LMS 4.0.1 user tracking issue

Hi All,
I have an interesting problem at one of my customers. They are using LMS 4.0.1, but they have a problem with user tracking with SNMPv3. They using a very simple SNMP configuration, wich is the following:
access-list 80 permit x.x.x.x
snmp-server group SNMPV3GROUP v3 priv write SNMPV3_VIEW access 80
snmp-server view SNMPV3_VIEW iso included
snmp-server view SNMPV3_VIEW mib-2 included
snmp-server view SNMPV3_VIEW cisco included
User name: SNMPV3USER
Engine ID: 8000000903000014F2C38169
storage-type: nonvolatile        active access-list: 80
Authentication Protocol: SHA
Privacy Protocol: AES128
Group-name: SNMPV3GROUP
snmp-server group SNMPV3GROUP v3 context vlan-X
Now they have UT working well for their Ctalyst 4500 switches, and the half of the 6500s (They have 2950 switches as well, but for those UT with SNMPv3 is unsupported). So the problem is the following: they have 12 6500 switches, with the same IOS version (10 pieces of WS-C6506-E + SUP720-3B IOS: 12.2(18)SXF17 (IP Services), 2 pieces of WS-C6506 + SUP720-BASE IOS: 12.2(18)SXF17 (IP Services)). They have identical SNMP configuration on both devices. Based on the logs from LMS it seems that on the problematic switches for some reason LMS identifies the switchports as routed:
==============Checking for Device==============
10.255.255.11 : INFO : The switch has been discovered by ANI Server.
IP : 10.255.255.11
Details :Cisco Internetwork Operating System Software
IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9-M), Version 12.2(18)SXF17, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by cisco Systems, Inc.
Comp
==============Checking for port Gi1/1==============
Gi1/1 : ERROR : ANI Server has discovered this port as a Routed port. Please run the UTDebug command only on ports connected to end hosts.
The config in the device as follows:
interface GigabitEthernet1/1
switchport
switchport access vlan 162
switchport mode access
no ip address
no snmp trap link-status
spanning-tree portfast
end
TOL_6506E_GT_COR_SW1#sh mac- | i Gi1/1
* 162 0050.5648.a765   dynamic Yes          0   Gi1/1
TOL_6506E_GT_COR_SW1#sh ip arp vrf ebh | i 0050.5648.a765
Internet 10.222.224.129        122   0050.5648.a765 ARPA   Vlan162
TOL_6506E_GT_COR_SW1#
I didn't find any relevant bugs. Has anyone have any idea?
Thanks in advance,
Imre

I'm not sure why Campus looks at that port as a routed port, but I ignore the errors in the campus ANI logs as there are too many of them even when everything works.
I always forget the OID (google knows it), but you best try to do an SNMP walk of the mac address table on the LMS server for a vlan you are interested in. Just to see if it can get it
In CSCOpx\bin you find a snmpwalk.exe
I'm not immediately sure why LMS would not be able to get that info via SNMP but it does narrow down on the root cause of your problem
Cheers,
Michel

CiscoWorks LMS 4.0.1 + Catalyst 3750X - User Tracking Issue

Hello all,
We just deployed some Catalyst 3750X-48PF-L switches. I noticed that the user tracking report doesn't work normally.
The switches have C3KX-10Gb NM modules, and all access port are 1 Gbit. But in the User Tracking report, I see devices found on Fa0/43 for example (this is because the previous switch was a Catalyst 2960. I deleted the old switch and add the new 3750X, so this could not be the cause of the problem).
I installed all the patches that are available for LMS 4.0.1.
Could anybody help me please?
Thanks in advance!

Any old entries won't automatically be removed until they age out (I believe 90 days is the default time). You can override / modify that by going in to Admin > Network > Purge Settings > User Tracking Purge Policy.
If that fails, you could re-initaitlize the User Tracking db and re-run a Major Acquisition to refresh everything but that would also have the effect of deleting all historical UT entries you may want to keep.
To reinitialize a db, please see the procedures posted here. ANI is the db used by User Tracking.

LMS 4.2 User Tracking (Ani Server) issue

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