LMS 4.2 User Tracking for Avaya IP Handsets and Connected Devices
I manage an environment that makes extensive use of Avaya IP phones and it's frustrating that this seems to limit the usefulness of the User Tracking application within LMS.
We configure the switch (2960) ports connected to the handsets as dot1q trunks with the associated PC being connected to the switch built into the phone.
Having done some forum research it seems that UT only adds an entry for a device connected on a trunk port if it is a Cisco IP phone, not anything else. This is frustrating as it eliminates a large part of our network from being recorded in UT and is doubley frustrating since the PC connected to the switch on the phone also isn't recorded.
Is there any way to get around this problem that anybody is aware of? Thanks
As long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps.
Similar Messages
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LMS 4.2 User Tracking not enabled
Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz -
Hello,
I have a problem with LMS 4.2 user tracking.
When I generate a report on all my network all mac address are ok but there is no Hostname/Ip address in the result, except for 2 equipments.
the only difference between these 2 equipements and the rest of the network is that they are connected on a not routed vlan. All the other phones, computers are connected on a routed vlan.
I have a Nexus 5k as core and 2960 as access. Routing between vlans is done with the Nexus
My DNS server is ok and reachable
Here is a screenshot of the report attached.
Thanks for your helpYes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930] -
LMS 4.2 User Tracking (Ani Server) issue
Running LMS 4.2.
I have an issue where Data Collection, UT Acquisition, and VRF Collection go from normal display (on Device Status Portal Page) to "loading". At this point user tracking stops functioning. Eventually a number of processes are reported as down. When trying to view items such as Discrepancies and Best Practice Deviations the message "ANIDbEngine process may be down"
If all daemons are stopped and restarted everything runs fine again for a few days then the same thing happens again.
I have attached some log files related to ani. These were collected while the problem is evident, prior to processes being restarted
Any feedback would be appreciatedYes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930] -
Tracks for WD par files and VC applications
Hello Gurus,
Could anybody please throw some light on the tracks for Webdynpro par files and visual composer applications?
I need to know if we need separate tracks for Webdynpro par files and Visual composer applications on the NWDI. Can we use one track for the development of Webdynpro and VC applications or do we need separate tracks for these developments? What is the best practice?
Appreciate much for your help in this regard..
Regards,
~~LBHi Leena,
In general SAP recommends to create a seperate tracks for differnet applications. based on your requirement you need to think of whether to go for single or multiple tracks.
Regards,
Anil. -
BAPI/FM for setting the user status for the Project definition and WBS elem
Hi,
I have to set the User Status for the Project Definition and the WBS elements in that project.
The User status to be set is the same for the project and wbs elements.
Please let me know if there is any BAPI/FM to set the user status..
Thanks in advance.
Regards
ShivaHi Shkithija,
There is a dump encoutered in the form "PS_FLAG_GET_GLOBAL_FLAGS" for 'chk_precommit_ok' in the "BAPI_PS_PRECOMMIT".
But it is showing SY-SUBRC = 0 when used along with BAPI_TRANSACTION_COMMIT.
May i know what are input parameters we need to pass it to "BAPI_PS_PRECOMMIT".
Do you have any idea.
Please let me know
Regards
vishnu -
Cisco Jabber for Windows in Extend and Connect mode and making outbound calls
Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks.Hi guys,
I've set up Cisco Jabber for Windows to use Extend and Connect to control a remote PBX endpoint. I've configured the required CTI-RD device, remote destinations, associated the users to the line and added the devices to end-user controlled device. The extend and connect part is working flawlessly without any issues. I'm able to receive inbound calls on the remote PBX endpoint and control the call (hold, resume, transfer etc.) using the Jabber call window that pops up.
However, I'm unable to make any outbound calls via the Jabber client when in extend and Connect mode. Reading the Extend and Connect guide, I need to configure Dial Via Office (DVO) Reverse. So when the user initiates a Dial-Via-Office reverse call, CUCM calls and connect to the Extend and Connect device (CTI-RD). CUCM then calls and connects to the number the user dialled and finally connects the two call legs.
After attempting to configure DVO-R for Jabber for Windows in Extend and Connect mode following the CUCM feature services guide, i'm unable to get any outbound calls working. From RTMT, i am receiving the following Termination Cause Code: (27) Destination out of order. What i also notice is that there is no calling number for that trace either. I would've thought that the calling party would've been the Enterprise Feature Access (EFA) number.
Has anyone got this working or can provide some guidance?
Thanks. -
LMS User Tracking for NEXUS 5548UP
Dear,
A while ago I received a ticket from one of our customers because User Tracking was not working for NEXUS 5548UP on LMS 3.2. I opened a TAC case for this but this was normal since it is a Datacenter switch. Now the customer came back on this because they really want to see which server is connected to which switch port. I understood from the TAC engineer this is not on the roadmap to integrate in LMS 4.x. They want to know if there exists another product (they thought about DCNM) and wanted to know how this integrates or works together with LMS...
Kind regards,
Sven LaureyssensMy latest understanding of User Tracking and Nexus 5K series is that it is not supported due to a limitation of the MIB support in the NX-OS.
The current DCNM (release 5.2) is distinct from the LMS and Cisco Prime umbrella but that wil be changing a bit moving forwad as DCNM is enhanced and rolled into the Cisco Prime family. Last I heard there should be some information coming out of Cisco Live this week and a new release will have some additional functionality and better integration. Still, I doubt we'll see UT for the 5K due to the NX-OS limitation.
One way to do what you're asking apart from use of any of the Cisco products is to enable LLDP on your Nexus and servers. That will at least give you the ability to pull the information from the NX-OS command line ("show lldp neighbor") -
LMS 4.2 User tracking and router arp table
Hi,
If I have understand correctly, the IP address - mac address matching was made with the arp table of a cisco acces switch if it will made the L3.
My access switch wasn't used for L3 routing, only L2
It's possible to set user track to use the arp table of a firewall or a router for made this matching ?
Thanks a lotAs long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps. -
Cisco Prime - User Tracking for N5K
Hi,
We are using Cisco Prime LMS 4.2.4. It isn't getting any user tracking information from our Nexus 5K's. Should it be able to?Indeed.
As I noted and Arfroz confirmed, the User Tracking functionality requires the target device supports the SNMP-BRIDGE-MIB. If that is important to you, then an upgrade is in order.
It's not a big deal to upgrade - just schedule some downtime and knock it out. The actual upgrade process only takes about 15 minutes per Nexus 5k. I usually schedule 1-2 hours for a pair of them just to allow myself time for some testing (and backout if necessary). I've done about dozen or two 5k upgrades and never had a problem yet - it's a very straightforward process. -
Does someone know if or what is the best way to do a acquistion on ip address on devices that appear to be dead until ping before LMS4.1 reports onn them. For example we run acquistion on a branch we do not see 172.20.12.51, howver we ping it from my desktop and then run user tracking and then it shows up.
One option when setting up discovery is to do ping sweep of the target subnet(s). It has pros and cons. Reference page 5 of the LMS 4.1 (not just) for Dummies Guide.
OTOH if an device appears inactive until pinged, it must not be typically generating traffic to its default gateway (or that gateway is not managed by LMS) as that would be the normal source of information about the host (ip-mac correlation anyhow) in a default discovery type.
Hope this helps. -
LMS 2.6 User Tracking - Application error: URN_NOT_FOUND
Hi,
When I run a quick report in Campus Manager (User Tracking > Reports) I get the following error appearing in a window:
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.
Could anybody help me?
I attach the ctm_config.txt file
thanksFrom which directory did you get this ctm_config.txt? I need to see the ones under NMSROOT/MDC/tomcat/webapps/campus/WEB-INF/lib and NMSROOT/MDC/tomcat/webapps/cmapps/WEB-INF/lib.
Since this is LMS 2.6, I also need to see the output of the pdshow command. -
LMS Campus Manager User Tracking and LLDP
I haven't been able to find a definitive answer on whether User Tracking can complete its
discovery using LLDP (802.1AB) instead of CDP. My WAN provider only supports LLDP.
If anyone has successfully used LLDP for this purpose I'd appreciate a reply - otherwise I'll have to head to the lab.
Thank you....WilliamNo, LLDP is not supported by Campus Manager. Only CDP is supported.
-
Need User Exits for Creation of Delivery and for Posting Goods Issue
Hi,
I need User Exits for
Creation of Delivery
Posting Goods Issue
I need to make some checks regarding customer license expiration and if checks fail, I need to stop Creation of Delivery and Posting Goods Issue.
Thanks in advance,
Will reward,
MindaugasIn the delivery you can use userexit USEREXIT_SAVE_DOCUMENT_PREPARE to make your checks and send an error message to the user in case they fail.
You can find this user exit (form routine) in include MV50AFZ1.
Hope that helps,
Michael -
User exits for delivery picking confirmation and transfer order creation
Hi
We have a scenario for which we need help.
This is to do with replenishment from plant to plant.
We have sales sets.
The sales sets needs to be replenished from one plant to another. We want the componenets of the sales sets to picked from the issuing plant. For this we need a transfer order. this needs tobe confirmed and then the goods issue should take place from the issuing plant. Its a two step process.
we are doing Sales sets in STO. The explosion takes place in STO. However when we create deliveries for this. Only the sales set header item without its components are flowing into the delivery.
The Tranfer order does not contain the components either.
However post the goods issue we can create a TO with reference to the TR. This is is not acceptable because we want the picking and confirmation to occur before PGI from the issuing plant.
Could anybody help: We want the TO to be created with the components even though in the delivery only the Sales set header appears. Can u suggest a user exit in which when we create the TR from the delivery the components of the set.
After confirmation of the TO then we want the picking status to be put as C.
SupreethHi,
Check the following users exits.
MWMRFSSG user exit for sorting TOs in RF system-guided transaction
MWMRFUP Customer defined general purpose pushbutton called from scr.
MWMRP001 Cust. Exit for Fixed Bin Replenish.: Delivery Item Selection
MWMRP002 Cust. Exit for Fixed Bin Replenishment: TR Quantity Distr.
MWMRP003 Customer Exit for Replenishment using RLLNACH1
MWMRP004 User Exit for Replenishment using RLLNACH4
MWMTO001 Enhancements for end of transfer order generation
MWMTO010 Exit: Calculation of Total Planned TO Processing Time
MWMTO011 Correction of Planned Processing Time for TO Item
MWMTO012 Correction of Sorting and Split Transfer Order
MWMTO013 Stock Removal for Sev. Storage Types as in Stringent FIFO
MWMTOAU3 Separate selection of posting changes for autom.TO creation
MWMTR001 Exits at the end of transfer rqmnt creation (IM,PP interf.)
MWMD0001 Transfer order print via RLVSDR40
MWMD0002 Transfer order print as multiple process with RLKOMM40
MWMIDI07 Enhancement for Output WMPIHU (Create Pick-HU) Inbound
MWMIDO11 Enhancement for message WMTORD: TO with several items
MWMIDO12 Enhancement for Output WMPIHU (Pick-HUs) Outbound
MWMIDO13 Extension for WMMBXY (subsequent tasks after goods movement)
MWMPP001 Enhancement WM/PP Interface (automatic TR generation)
Regards,
Murali
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