LMS 4.2 User Tracking not enabled

Hi all,
I have an issue on some switches located on remote sites.
For all switches on the main site (where LMS is located) User tracking is enabled.
For switches on the remote sites, user tracking seems not to be enabled.
This means we can't run the reclaim ports reports on them.
Discovery, Fault Discovery and Inventory are enabled,
but User tracking and Data collection are not active on these remote swithes.
How can this feature be enabled? Can't seem to find it.
Thx in advance!

Hi ,
you need not to do anything on the switch..
You need to check if for those devices "Data collection " is running fine or not
I hope the device is managed in LMS , check the device here first "Admin > Collection Settings > User Tracking > Acquisition Action"
If the device is missing then delete it and re-add in LMS and run the Data collection followed by user tracking acquisition.
Are you using SNMPv2 or SNMPv3 on those devices ?
Thanks-
Afroz

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LMS 4.2 user tracking

Hello,
I have a problem with LMS 4.2 user tracking.
When I generate a report on all my network all mac address are ok but there is no Hostname/Ip address in the result, except for 2 equipments.
the only difference between these 2 equipements and the rest of the network is that they are connected on a not routed vlan. All the other phones, computers are connected on a routed vlan.
I have a Nexus 5k as core and 2960 as access. Routing between vlans is done with the Nexus
My DNS server is ok and reachable
Here is a screenshot of the report attached.
Thanks for your help

Yes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930]

Agent "User" is not enabled for enterprise voice. Only Enterprise Voice users can receive Response Group calls.

I have standard edition Lync 2013 deployed. I have also enabled enterprise Voice for all my users.
When I try to create a response group under group tab, I add the enterprise voice enabled users to the group and click on commit I get this warning:
Agent "User" is not enabled for enterprise voice. Only Enterprise Voice users can receive Response Group calls.
This is clearly a glitch since the users are already enabled for enterprise voice. Has anyone come across this issue before?
Thanks

Have you tried restarting the Response Group service? Are you able to add any EV enabled users to this RGS?
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question, please click "Mark As Answer"
Lync Sorted blog

User tracking not finding any hosts in Ciscoworks LMS 3.1

L.S.
Our test-configuration is as follows:
Application versions:
Ciscoworks LMS 3.1
Ciscoworks Common Services 3.2.0
Campus Manager 5.1.4
We have 31 managed devices in Campus Manager (data has been collected on all),
Edit: All of them show up green in the topology window.
The device are: 2 6509 cores (running IOS s72033_rp-IPSERVICESK9_WAN-M version 12.2(18)SXF8), 1 ASA firewall (running ASA-OS version 8.0.5) and 29 switches (2960 and 3560 models both running ios version 12.2(52)SE). The switches are connected as follows:
User tracking jobs are running normally, but aren't finding any end-hosts or IP phones at all (I suspect around 250-500 hosts+ on these switches)
We are running SNMP v3 on the switches and have added the following configuration items to all the switches:
snmp-server group readonly v3 auth context vlan-1
<repeat for all present snmp-contexts as shown in show snmp context output>
snmp-server group readonly v3 auth context vlan-83
Debugging is enabled in CM->Admin->Debugging Options->User Tracking Server
This is the UT.log file of the last major acquisition:
messages will remian logged to file: D:\PROGRA~1\CSCOpx\log\ut.log
2010/01/13 14:00:01 main MESSAGE ProcessInitializer: Properties will be read from D:\PROGRA~1\CSCOpx\campus\etc\cwsi\ut.properties
I= 0value *.*.*.*
I= 1value 6
I= 2value 1
2010/01/13 14:00:01 main MESSAGE DBConnection: Created new Database connection [hashCode = 10969598]
PartialOrderNode tree dump: time base = VMPSMajor
<root>
    VMPSMajor: <root>
    VMPSMajor:     VMPSMajor.GetXMLData
    VMPSMajor:         VMPSMajor.PingSweep
    VMPSMajor:         VMPSMajor.PopulateFromDCR
    VMPSMajor:             VMPSMajor.GetPortStatus
    VMPSMajor:                 VMPSMajor.GetBridgeTable
    VMPSMajor:             VMPSMajor.Sweep
    VMPSMajor:                 VMPSMajor.GetIpXlateTable
    VMPSMajor:                 VMPSMajor.GetIpv6XlateTable
    VMPSMajor:                     VMPSMajor.GenerateTable6
    VMPSMajor:                         VMPSMajor.GenerateTable
SMFunction evaluation order: time base = VMPSMajor
VMPSMajor.GetXMLData Major
VMPSMajor.PingSweep Minor
VMPSMajor.PopulateFromDCR Major
VMPSMajor.GetPortStatus Minor
VMPSMajor.Sweep Major
VMPSMajor.GetBridgeTable Minor
VMPSMajor.GetIpXlateTable Minor
VMPSMajor.GetIpv6XlateTable Minor
VMPSMajor.GenerateTable6 Major
VMPSMajor.GenerateTable Major
Time base VMPSMajor has 5 major nodes and 3 minor traversals.
log4j:ERROR No appenders could be found for category (CTM.common).
log4j:ERROR Please initialize the log4j system properly.
In classlist loader
In classlist loader processing sub classes
updation done
In classlist loader completed
2010/01/13 14:00:03 main MESSAGE DBConnection: Created new Database connection [hashCode = 12524859]
Calling default
Subnet to SubnetData Map Size :73
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 12524859]
2010/01/13 14:01:31 DBConnecton-Reaper MESSAGE DBConnection: Closed Database connection [hashCode = 10969598]
2010/01/13 14:04:50 main MESSAGE DCRDevWrapper: Closing DCRProxy
I'm slowly getting to a dead end here. What am I missing?

Well, our problem was resolved finally through a weird coincendence after having a websession with a Cisco TAC engineer (TAC case SR 613376661)
We changed the
snmp-server group readonly v3 auth context vlan-xxxx
commands in the switches to:
snmp-server group writeonly v3 auth context vlan-xxxx
that is: use the writestring in the snmp-server groups instead of the read string.
After we changed that, all of the User Tracking mysteriously started working.
As far as I know, the writestring should not be needed, but apparently it is....
Is there any explanation for this?

LMS 4.2.3 user tracking not see IP Phone

Hi,
I try to aquier IP Phone in User Tracking.
Phones are present but like pc (without other information...DN, user....)
the LMS version is 4.2.3
the CUCM version is 8.6
the CUCM is green on Topology..
if your are idea...

Hi Afroj,
the OID (1.3.6.1.2.17.4.3.1.1) not walk
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x.1.3.6.1.2.1.17.4.3.1.1
SNMPv2-SMI::mib-2.17.4.3.1.1 = No Such Object available on this agent at this OID
the OID (1.3.6.1.4.1.9.9.156.1.1.2.1) not walk
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x 1.3.6.1.4.1.9.9.156.1.1.2.1
SNMPv2-SMI::enterprises.9.9.156.1.1.2.1 = No Such Object available on this agent at this OID
and if tape the simply snmpwalk it's ok:
[srvlms/root-ade ~]# snmpwalk -c iptread x.x.x.x
SNMPv2-MIB::sysDescr.0 = STRING: Linux release:2.6.18-194.26.1.el5PAE machine:i686
SNMPv2-MIB::sysObjectID.0 = OID: SNMPv2-SMI::enterprises.9.1.1348
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (240048448) 27 days, 18:48:04.48
SNMPv2-MIB::sysContact.0 = STRING:
SNMPv2-MIB::sysName.0 = STRING: CCM-FR-SUR-PUB
SNMPv2-MIB::sysLocation.0 = STRING:
SNMPv2-MIB::sysServices.0 = INTEGER: 72
IF-MIB::ifNumber.0 = INTEGER: 3
IF-MIB::ifIndex.1 = INTEGER: 1
IF-MIB::ifIndex.2 = INTEGER: 2
IF-MIB::ifIndex.3 = INTEGER: 3
IF-MIB::ifDescr.1 = STRING: lo
IF-MIB::ifDescr.2 = STRING: eth0
IF-MIB::ifDescr.3 = STRING: sit0
IF-MIB::ifType.1 = INTEGER: softwareLoopback(24)
IF-MIB::ifType.2 = INTEGER: ethernetCsmacd(6)
IF-MIB::ifType.3 = INTEGER: tunnel(131)$
mumm strange

LMS 4.2.3 User Tracking not discover any hosts

I have a problem wth User Tracking. Some new attatch to network devices: WS-C2960S-48LPS-L.not show me any MAC and address IP. What should I do in this case? I tried many times Acquisition Actions for this devices, but without any positive results.
From Cisco View and Devices Center all informations are properly displayed. Another devices but not this type (
WS-C2960S-48LPS-L) have a proper informations in User Tracking. About 1000 hosts I can show without problems. Only new attathc devices couldn't manage form User Tracking.
Miroslaw Skorupa

Thanks for your advice.
Now all my devices are connected in Layer View [Devices View], but User Tracking still not shows me informations from several switches about hosts. Its works like randomizer. Now 5 devices form User Tracking don't show me informations.[WS3550 2 devices and 2 WS-C2960S-48LPS-L]. In lists devices Acquisition Action i check acquisition for this 5 devices. After that acquisition complete, but User Tracking still empty ( all ports on this devices are active).
SNMP, Credentials all is good.
I try resolve this problem many days, but without results. Its semmes like a bug.
ANy propositions?

IPM and dynamic user tracking not running properly.

Hello, I've got two problems after a reinstallation of CiscoWorks LMS 3.2.
Versions of software components:
LMS-3.2
Campus Manager-5.2.1
CiscoView-6.1.9
CiscoWorks Assistant-1.2.0
CiscoWorks Common Services-3.3.0
Device Fault Manager-3.2.0
Integration Utility-1.9.0
Internetwork Performance Monitor-4.2.0
LMS Portal-1.2.0
Resource Manager Essentials-4.3.0
First probelm I have sounds pretty much like this thread:
https://supportforums.cisco.com/message/3064784#3064784
Source device is a WS-C3560-8PC - 12.2(55)SE1 - C3560-IPSERVICESK9-M
I configured a IPM collector, if I have a look at the "Collector Management" the collector is running and I can also monitor the running collector.
But if I have a look at the running config of the switch, there is no ip sla collector configuration but I can see the ip sla statistics via the show command.
#sh ip sla configuration 135123
IP SLAs, Infrastructure Engine-II.
Entry number: 135123
Owner: ipm|XXXS1077
Tag: QA-Site1-Site2
Type of operation to perform: udp-jitter
Target address/Source address: target ip address/source ip address
Target port/Source port: 2000/0
Type Of Service parameter: 0xB8
Operation timeout (milliseconds): 5000
Codec Type: g729a
Codec Number Of Packets: 1000
Codec Packet Size: 32
Codec Interval (milliseconds): 20
Advantage Factor: 12
Verify data: No
Vrf Name:
Control Packets: enabled
Schedule:
    Operation frequency (seconds): 60
    Next Scheduled Start Time: Start Time already passed
    Group Scheduled : FALSE
    Randomly Scheduled : FALSE
    Life (seconds): Forever
    Entry Ageout (seconds): 3600
    Recurring (Starting Everyday): FALSE
    Status of entry (SNMP RowStatus): Active
Threshold (milliseconds): 5000
Distribution Statistics:
    Number of statistic hours kept: 2
    Number of statistic distribution buckets kept: 1
    Statistic distribution interval (milliseconds): 20
Enhanced History:
#sh ip sla statistics
Round Trip Time (RTT) for       Index 135123
Type of operation: jitter
        Latest RTT: 45 ms
Latest operation start time: 14:36:31.759 MET Wed Mar 16 2011
Latest operation return code: OK
RTT Values
        Number Of RTT: 1000
        RTT Min/Avg/Max: 21/45/60 ms
Latency one-way time milliseconds
        Number of Latency one-way Samples: 0
        Source to Destination Latency one way Min/Avg/Max: 0/0/0 ms
        Destination to Source Latency one way Min/Avg/Max: 0/0/0 ms
Jitter time milliseconds
        Number of SD Jitter Samples: 999
        Number of DS Jitter Samples: 999
        Source to Destination Jitter Min/Avg/Max: 0/3/15 ms
        Destination to Source Jitter Min/Avg/Max: 0/1/9 ms
Packet Loss Values
        Loss Source to Destination: 0           Loss Destination to Source: 0
        Out Of Sequence: 0      Tail Drop: 0
        Packet Late Arrival: 0 Packet Skipped: 0
Voice Score Values
        Calculated Planning Impairment Factor (ICPIF): 11
MOS score: 4.06
Number of successes: 18
Number of failures: 0
Operation time to live: Forever
#sh run all | include 135123
Any suggestions? Am I right?
The second problem is about the dynamic user tracking like these theads https://supportforums.cisco.com/message/3135881#3135881 or
https://supportforums.cisco.com/message/3195492#3195492
Access switches are configured properly, the configuration ran without any problems with the previous installation.
No changes done at the configuration, using the default trap listener port etc.
In the macuhic.log file I get entries like in the attached txt.
When I try to run a full Campus Manager Data Collection I get the following errormessage:
Failed to start acquisition: Construction of XML data required for UT is in progress.Please try after some time
Also any suggestions? Am I right, too?

By default IP SLA collectors installed by IPM do not appear in the running configuration. If you want to install the collectors into the running configuration, then set the "Copy IPSLA Configuration to running-config" property under IPM > Admin > Application Settings, then delete and recreate the collector.
Your Campus problem could be CSCtd49439 (a patch is available by contacting TAC). However, you should start a new thread for your Campus problem.

LMS4.1 user tracking not sortable

in LMS 4.1, under Monitor->Identity Dashboard, i have "user tracking summary" as a portlet, which tells me i have ~ 17,000 users. when i click the report, it pops up a screen that shows mac address, ip address, hostname, subnet, etc.
If i try to do ANY filtering, it returns 0 records. this could be from a specific IP, mac address, device name, or subnet. i have tried every type of record. every filter i attempt always ends with 0 records returned, even though in the unfiltered list they show up. It would be problematic to manually sort through 17,000 users looking for the particular records i need without the ability to use the filter.
can anyone provide an example of how to filter the User Tracking report? is there some feature in LMS i don't own or have enabled to allow this filtering?
thanks!

I can't disagree with your logic, I guess I just assumed such an enterprise solution (that is FAR from cheap) wouldn't require an export of my close to 20,000 records to a .csv in order to do simple sorting.
I will continue to look for a solution within the application, but if worse comes to worse i guess an export could suffice for some of what i'm trying to do.

LMS 2.6 User Tracking - Application error: URN_NOT_FOUND

Hi,
When I run a quick report in Campus Manager (User Tracking > Reports) I get the following error appearing in a window:
Application error: URN_NOT_FOUND : urn "ogs_server_urn" : Not found !!.
Could anybody help me?
I attach the ctm_config.txt file
thanks

From which directory did you get this ctm_config.txt? I need to see the ones under NMSROOT/MDC/tomcat/webapps/campus/WEB-INF/lib and NMSROOT/MDC/tomcat/webapps/cmapps/WEB-INF/lib.
Since this is LMS 2.6, I also need to see the output of the pdshow command.

LMS 4.2 User Tracking for Avaya IP Handsets and Connected Devices

I manage an environment that makes extensive use of Avaya IP phones and it's frustrating that this seems to limit the usefulness of the User Tracking application within LMS.
We configure the switch (2960) ports connected to the handsets as dot1q trunks with the associated PC being connected to the switch built into the phone.
Having done some forum research it seems that UT only adds an entry for a device connected on a trunk port if it is a Cisco IP phone, not anything else. This is frustrating as it eliminates a large part of our network from being recorded in UT and is doubley frustrating since the PC connected to the switch on the phone also isn't recorded.
Is there any way to get around this problem that anybody is aware of? Thanks

As long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps.

LMS 4.2 User Tracking (Ani Server) issue

Running LMS 4.2.
I have an issue where Data Collection, UT Acquisition, and VRF Collection go from normal display (on Device Status Portal Page) to "loading". At this point user tracking stops functioning. Eventually a number of processes are reported as down. When trying to view items such as Discrepancies and Best Practice Deviations the message "ANIDbEngine process may be down"
If all daemons are stopped and restarted everything runs fine again for a few days then the same thing happens again.
I have attached some log files related to ani. These were collected while the problem is evident, prior to processes being restarted
Any feedback would be appreciated

Yes, the Nexus 5000 series has a few issues with LMS (and other things). Among them is the non-support of User Tracking. I'm told it's a MIB variable issue but it's been the case for some time now and remains so with the current LMS release.
Here is the reference from the Supported Devices Table which states in part:
The following features are not supported:
User Tracking (Nexus 1K, 4K, 5K and 7K with FEX), VLAN Management, VRF Lite, LANE Management
Configuration Deploy Protocols: HTTPS, SCP, SSH, RCP
Configuration Fetch Protocols: HTTPS, SCP, SSH, RCP
Software Distribution by: Advanced flow, Image, Remote Staging
Software Repository Synchronization
CiscoView - [1.3.6.1.4.1.9.12.3.1.3.840, 1.3.6.1.4.1.9.12.3.1.3.903, 1.3.6.1.4.1.9.12.3.1.3.907, 1.3.6.1.4.1.9.12.3.1.3.930]

LMS 4.2 User tracking and router arp table

Hi,
If I have understand correctly, the IP address - mac address matching was made with the arp table of a cisco acces switch if it will made the L3.
My access switch wasn't used for L3 routing, only L2
It's possible to set user track to use the arp table of a firewall or a router for made this matching ?
Thanks a lot

As long as you have a supported Cisco Layer 3 device in your LMS-management domain, you should be able to correlate the IP-MAC addresses in User Tracking (UT).
UT support is not specifically listed for the ASA firewall - I'm not sure it will support that feature if it is the users' gateway.
Useful links:
UT explanation from the LMS Admin Guide
Supported devices listing
Hope this helps.

LMS 4.1 User Tracking

Does someone know if or what is the best way to do a acquistion on ip address on devices that appear to be dead until ping before LMS4.1 reports onn them. For example we run acquistion on a branch we do not see 172.20.12.51, howver we ping it from my desktop and then run user tracking and then it shows up.

One option when setting up discovery is to do ping sweep of the target subnet(s). It has pros and cons. Reference page 5 of the LMS 4.1 (not just) for Dummies Guide.
OTOH if an device appears inactive until pinged, it must not be typically generating traffic to its default gateway (or that gateway is not managed by LMS) as that would be the normal source of information about the host (ip-mac correlation anyhow) in a default discovery type.
Hope this helps.

LMS 4.0 User Tracking Major Acquisition

Any recommendations on how oftern to run a UT Major Acquisition? Right now I'm scheduled every day, every 4 hours. Is this too often? My concern is that I may be putting too much traffic on the network allong with using too much CPU's from my equipment.

It depends on a few things. Remember, the main point of UT is to find users on the network. It doesn't make sense to run UT acquisition when users are not connected to the network.
Are you using Dynamic UT? If so, you can greatly reduce the number of UT major acquisitions.
Do you have lots of people coming in and out of the office throughout the day? If so, you will want to either consider dynamic UT, or run more frequent acquisitions.
Is the network infrastructure changing frequently? If you have a lot of infrastructure changes like devices being added, trunks changing state, etc. you can limit the number of major acquistions and run minor acquisitions instead.
By default, LMS runs major acquisitions at 10 am and 2 pm. This is designed to get most users when they are in the office. If business hours dictate other times, then adjust the schedule accordingly.
Dynamic UT is a great way to supplement acquisitions and provide you near real time user updates on the network. As soon as a user connects or leaves the network, UT can be informed. Favoring dynamic UT and reducing acquisitions to one or two will greatly reduce the load on the network while giving you a chance to find "transient" users on the network.
One advantage of doing major acquisitions (over dynamic UT) is that ARP entries are resolved to hostnames during acquisition. If you go with dynamic UT, you will still want to run at least one major acquisition in the busy part of the day to make sure you get your users' hostnames showing up.
For the questions of CPU and network load, are you seeing spikes during your acquisition periods? Are these spikes causing user issues? If the answer is yes, then you should definitely back off the schedule. Either explore dynamic UT or just reduce acquisition to once or twice per day.

LMS Campus Manager User Tracking and LLDP

I haven't been able to find a definitive answer on whether User Tracking can complete its
discovery using LLDP (802.1AB) instead of CDP. My WAN provider only supports LLDP.
If anyone has successfully used LLDP for this purpose I'd appreciate a reply - otherwise I'll have to head to the lab.
Thank you....William

No, LLDP is not supported by Campus Manager. Only CDP is supported.

LMS 4.2 User Tracking not enabled

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