LMS FWSM Inventory Polling failed

We have LMS Version 4.2.2 and using it for managing Firewall Service Module (FWSM), Software 4.1(9), (SNMPv2,Telnet,SSH and TFTP allowed).
Inventory Polling for FWSM is always failing. What could be a problem ?
Inventory Collection is ok.
Inventory Polling is ok for all other devices - Routers, Catalyst switches (6500 where FWSM is located...), some of them using SNMPv2, v3 ...

This is #
CSCub39352
Inventory polling failing for FWSM device
This is fixed in LMS 4.2.3. Please check release notes :
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2.3/release/notes/lms4_2_3_release_notes.html
-Thanks

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LMS 4.0.1 Cisco 3925E Inventory Polling Fails

I have an LMS 4.0.1 server (on Windows 2008 R2) with all the LMS and device updates applied that fails when trying to do an Inventory Collection on a Cisco 3925E router. The router is running IOS Version 15.1(1)T2. This device is apparently supported according to:
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.0/device_support/table/lms40sdt.html
Some 'show ver' info:
Cisco IOS Software, C3900e Software (C3900e-UNIVERSALK9-M), Version 15.1(1)T2, RELEASE SOFTWARE (fc1)
ROM: System Bootstrap, Version 15.1(1r)T2, RELEASE SOFTWARE (fc1)
System image file is "flash0:c3900e-universalk9-mz.SPA.151-1.T2.bin"
Cisco CISCO3925-CHASSIS (revision 1.0) with C3900-SPE200/K9 with 689152K/293888K bytes of memory.
'show inv':
NAME: "CISCO3925-CHASSIS", DESCR: "CISCO3925-CHASSIS"
PID: CISCO3925-CHASSIS , VID: V02, SN: FGL152610R8
NAME: "Cisco Services Performance Engine 200 for Cisco 3900 ISR on Slot 0", DESCR: "Cisco Services Performance Engine 200 for Cisco 3900 ISR"
PID: C3900-SPE200/K9   , VID: V02 , SN: FOC151828UX
NAME: "WAN Interface Card - HWIC Serial 1T on Slot 0 SubSlot 0", DESCR: "WAN Interface Card - HWIC Serial 1T"
PID: HWIC-1T           , VID: V04 , SN: FOC15170VRL
NAME: "C3900 AC-POE Power Supply 1", DESCR: "C3900 AC-POE Power Supply 1"
PID: PWR-3900-POE      , VID: V02, SN: SNI1503C7AV
NAME: "C3900 AC Power Supply 2", DESCR: "C3900 AC Power Supply 2"
PID: PWR-3900-AC       , VID: V03, SN: SNI1521C825
For reference, here is the SNMP configuration on the 3925:
snmp-server group ADMIN v3 auth
snmp-server community <rostring> RO
snmp-server ifindex persist
snmp-server ip precedence 2
snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart
snmp-server enable traps tty
snmp-server enable traps ospf state-change
snmp-server enable traps ospf errors
snmp-server enable traps ospf retransmit
snmp-server enable traps ospf lsa
snmp-server enable traps ospf cisco-specific state-change nssa-trans-change
snmp-server enable traps ospf cisco-specific state-change shamlink interface-old
snmp-server enable traps ospf cisco-specific state-change shamlink neighbor
snmp-server enable traps ospf cisco-specific errors
snmp-server enable traps ospf cisco-specific retransmit
snmp-server enable traps ospf cisco-specific lsa
snmp-server enable traps flash insertion removal
snmp-server enable traps envmon fan shutdown supply temperature status
snmp-server enable traps bgp
snmp-server enable traps memory bufferpeak
snmp-server enable traps config-copy
snmp-server enable traps config
snmp-server enable traps entity
snmp-server enable traps event-manager
snmp-server enable traps cpu threshold
snmp-server enable traps syslog
snmp-server enable traps vtp
snmp-server enable traps ipsla
snmp-server enable traps bulkstat collection transfer
snmp-server host 10.152.1.27 version 2c <rostring>
The specific error message captured from the IC_Server.log file:
[ Thu Sep 29 16:19:55 EST 2011 ],ERROR,[Thread-23],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1075,Exception for device 172.22.41.9 is
java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor24.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:1065)
    at java.lang.Thread.run(Thread.java:662)
Caused by: com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:77)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:687)
    ... 1 more
[ Thu Sep 29 16:19:55 EST 2011 ],ERROR,[Thread-23],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,1107, Collection failed for the device : 19
com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:77)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:687)
    at java.lang.Thread.run(Thread.java:662)
I have attached a more detailed output from the IC_Server.log file for the Inventory Collection job of the device.
The error at first glance appears to be related to EnergyWise, so I even tried creating an SNMP view that excludes the EnergyWise MIB with the following configuration:
snmp-server view EXCLUDE-ENERYGYWISE-MIB iso included
snmp-server view EXCLUDE-ENERYGYWISE-MIB ciscoEnergywiseMIB excluded
snmp-server community L1ghty3@rSnmp$ view EXCLUDE-ENERYGYWISE-MIB RO
snmp-server group ADMIN v3 auth read EXCLUDE-ENERYGYWISE-MIB
But that didn't seem to fix it, the Inventory Collection still fails. (Perhaps this configuration is incorrect?).
Has anyone experienced any issues like this? I have tried everything I can think of to fix this, and have trawled through the support forums but couldn't find anything.

Hi,
First of all very nice research with logs
You are hitting the below bug , which will be fixed in LMS 4.2.However an official Patch will be release in the mid of october so you can conatct cisco to get the Patch for the same in October.
CSCts13593    Inventory collection fails due to VersionAPI code
Thanks
Afroj

LMS 3.1 Inventory Collection fails

I have the same problem as the following post:
https://supportforums.cisco.com/thread/176673?tstart=0&viewcondensed
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[ Tue Feb 22 07:40:55 CST 2011 ] URN_NOT_FOUND : urn "JRM" : Not found !!
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[ Thu Feb 10 10:52:55 CST 2011 ],INFO ,[main],com.cisco.nm.rmeng.jrmwrapper.server.CTMJobManagerServer,publishDaemonOk,99,Called CreateReady file. Return Value 0
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mso-style-qformat:yes;
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mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
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Hi ,
Great ..
The issue was this Port was blocked 47001, which was blocked . what we did will skip that Port and
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
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mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;}
the ctmregistry should have EssentialsDM on a new port, and the conflict should not reoccur.
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Afroj

LMS 3.2 - RME System Inventory Polling takes very long

Hi there,
Environment: Solaris 10 (approx. 1400 devices managed)
With scheduled RME System Inventory Polling Job at 01:00 am it ends 6,5 hours later.
Looking into the Job-Log after about 53 minutes following messages are shown until job finish
[ Fri Jun 11 01:53:08 CEST 2010 ],INFO ,[Thread-2],Updating result for the device: SW-5941
[ Fri Jun 11 06:38:10 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
[ Fri Jun 11 06:38:44 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
[ Fri Jun 11 06:38:44 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
[ Fri Jun 11 06:38:44 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
[ Fri Jun 11 06:38:45 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
[ Fri Jun 11 06:38:47 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
[ Fri Jun 11 06:38:51 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
[ Fri Jun 11 06:38:55 CEST 2010 ],INFO ,[Timer-0], This timer task is not valid anymore, exiting.
Last entries in IC_Server.log
[ Fri Jun 11 01:53:08 CEST 2010 ],INFO ,[Thread-19],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,596,No Trap
[ Fri Jun 11 01:53:08 CEST 2010 ],INFO ,[Thread-19],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,602,CALLING SELF TEST
[ Fri Jun 11 01:53:08 CEST 2010 ],INFO ,[Thread-19],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,604,DONE WITH SELF TEST
[ Fri Jun 11 01:53:08 CEST 2010 ],INFO ,[Thread-19],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,492, Finished processing device 2246 10.222.68.5
[ Fri Jun 11 01:53:08 CEST 2010 ],INFO ,[Thread-19],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,498,Total time is 28 seconds for 10.222.68.5
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Failed: 19
Not Attempted: 1
Successful With changes: 628
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Does anybody have an idea?
Thanks for you feedback
Lothar

With only excerpts of logs and no debugging, it's impossible to say what the problem is. I don't see anything here that shows a problem. Enable ICServer debugging under RME > Admin > System Preferences > Application Loglevel Settings. Then, if possible, reschedule the system polling job to run while you are there. It is important to be able to capture a thread dump of the job's JVM as well as ICServer's JVM when the output in the job log stops. To capture these dumps, send a SIGQUIT to the PIDs of ICServer and the job. You can get both PIDs from the output of the pdshow command. The job's process name will be the job ID number.

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Revision: 3722
Author: [email protected]
Date: 2008-10-17 14:04:59 -0700 (Fri, 17 Oct 2008)
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QA: Yes
Doc: No
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blazeds/trunk/modules/core/src/flex/messaging/client/FlexClient.java

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Hi,
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indicates that you have permission issue with your file systems : ORACLE_HOME/cfgtoollogs/opatch
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Adobe Presenter Always Passes Complete Status to LMS - Even When Quiz Failed

Issue:
I'm trying to publish an Adobe Presenter 7 course with a quiz using SCORM 1.2. I am publishing to our LMS (Cornerstone OnDemand). The course loads and plays fine. However it always reports a complete status to the LMS - even when I fail the quiz. I can even see the score (10 out of 50 points), but the status still shows as completed when it should be incomplete. The pass threshhold is set to 50 points...and yet any scoring allows a completed status.
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2. Has anyone used Presenter with any SaaS LMS?
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http://www.robrode.com/yabb/

WCF, Typed polling fails - schema deployement error

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I am using WCF- typed polling feature to generate schema, while testing i got this error msg:
There was a failure executing the receive pipeline: "Microsoft.BizTalk.DefaultPipelines.XMLReceive, Microsoft.BizTalk.DefaultPipelines, Version=3.0.1.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" Source: "XML disassembler" Receive
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For more information, see Help and Support Center at
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Inventory collection is failing without any detailed error information. I'm attaching IC_Server.log. Example device is 10.79.82.250, towards end of log. I see these messages but not sure what to make of them. SNMP communication is ok and walk of system mib is ok.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.
[ Fri Dec 11 09:37:29 EST 2009 ],INFO ,[Thread-21],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventorySatellite.SatelliteHelperMethods,isVirtualMibSupported,32,
cisco virtual mib,exception while interpreting cvsChassisMode value
com.cisco.nm.lib.snmp.lib.SnmpValueException: Illegal Access. NoSuchObject being accessed as Integer.

Go to RME > Devices > Device Management > RME Devices, and edit the device attributes for this device. Change the SNMP timeout to 10 seconds. Make sure you apply the changes you make. After doing that, inventory collection should work.

RME 4.3.1 Inventory collection failing for cisco 3925

Hi,
I've a customer having LMS 3.2 and RME 4.3.1. He has 14 Cisco 3925 routers out of which inventory collection for 2 fails.
Router IOS is: c3900-universalk9-mz.SPA.150-1.M.bin".
Can someone suggest what might be going wrong? Attached is the IC_Server log file for reference.
Thanks in advance,
inner_silence

Hi,
Here are the exception found from the log :-
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,729,Exception for device 10.103.251.12 is
java.lang.reflect.InvocationTargetException
    at sun.reflect.GeneratedMethodAccessor12.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:719)
    at java.lang.Thread.run(Thread.java:595)
Caused by: com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
    at com.cisco.nm.xms.xdi.pkgs.LibInventory.EnergyWise_HelperMethods.getDeviceEnergyWise(EnergyWise_HelperMethods.java:72)
    at com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.EnergyWiseAGI_ENERGYWISE_Mib.g$eval(EnergyWiseAGI_ENERGYWISE_Mib.java:51)
    at com.cisco.nm.xms.xdi.ags.EnergyWiseAGI.g$eval(EnergyWiseAGI.java:21)
    at com.cisco.nm.xms.xdi.SdiEngine.initAndEvalAGIs(SdiEngine.java:383)
    at com.cisco.nm.xms.xdi.SdiEngine.request(SdiEngine.java:309)
    at com.cisco.nm.xms.xdi.SdiEngine.getDevRepr(SdiEngine.java:302)
    at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:539)
    ... 1 more
[ Fri Mar 18 16:28:24 EDT 2011 ],ERROR,[Thread-17],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,761, Collection failed for the device : 63
com.cisco.nm.xms.xdi.ags.system.CollectionFailed: java.lang.StringIndexOutOfBoundsException: String index out of range: 2
Kindly check if the your device is running the required IOS on the device as per the device supported list :-
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/3.2/device_support/table/lms32sdt.html
There are two 3925 listed with different versions :-
Cisco 3925 Integrated Services Router   --> 1.3.6.1.4.1.9.1.1042 --> 15.0(1)M [RME]. if this is your device then upgrade to
3925 to 150-1.M2
and
Cisco 3925E Integrated Services Router --> 1.3.6.1.4.1.9.1.1144 --> 15.1(1)T
Thanks,
Gaganjeet
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Inventory collection fails on LMS4.0 with ASA5510

Hello,
We have added the ASA5510 and 5505 manually to LMS4.0.
After doing an inventory discovery the result is it fails...so we can't continue doing anything with it in LMS.
Has anybody of you been able to add the ASA to LMS4.0??
If yes any advise you can give me?
I suppose it shoulf not be any different from LMS3.2
I used another test ASA with a blank config with an IP-address on the inside interface, nameif command and a snmp-server community ro string.
snmp-server enable is also there. ASA is running 8.2
LMS can ping the device and we can SSH to it (also enabled)
PLEASE help me....
Regards,
Ivo
Netherlands

We have got the same problem!
A solution is needed too for our problem!
best regards
Matthias

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