LMS4.0.1 Nexus 5020 - internal error in inventory collection
Hello,
2 Nexus 5020 (SysObjId ...3.719) brings internal error in inventory collection as following:
"RICS0001: Internal Error, unable to process the collected data from the device"
whereby 2 other devices from same type, same sysobjid are working well. SDT from v401 shows this device as supported.
What can we do?
Steffen
Hi Steffen,
Try updating the MDF and device packages for RME first and check the issue..
If you have not applied the below patch before ,kindly apply this :
Download the Patch for this BUg from cisco.com and apply it ..I hope that should take care of the issue.
CSCto46927 Psu support changes from CCO to SPRIT
lms40x-win-CSCto46927-0.zip (For windows)
lms40x-sol-CSCto46927-0.tar (For solaris)
Thanks
Afroj
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Hi all,
I've got the following error in Inventory Collection: 'RICS0001:Internal Error,unable to process the collected data from the device.'
System is CW LMS 2.6
If I search the web I get the following Cisco document:
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/prod_troubleshooting_guide09186a008036dff2.html
'...in the log directory look for IC_Server.log.'
IC_Server.log:
[ Di Nov 16 15:54:27 CET 2010 ],INFO ,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.ICSCore,173,Got Async Request, User Name :admin
[ Di Nov 16 15:54:27 CET 2010 ],INFO ,[Thread-25],com.cisco.nm.rmeng.inventory.ics.core.ICSCore,179,Request ID is : 1289919235488
[ Di Nov 16 15:54:27 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,309,Started processing device ID: 3341
[ Di Nov 16 15:54:27 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.RMELogger,724,com.cisco.nm.rmeng.util.db.DatabaseConnectionPool,getConnection,59,Inside ICSDatabaseConnection, MAX_COUNT =20
[ Di Nov 16 15:54:28 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,387,Started processing device Name: 9.152.255.101
[ Di Nov 16 15:54:28 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular,g$eval,103,com.cisco.nm.xms.xdi.pkgs.SharedInventoryRouter:ContainmentAGI_ENTITY_Mib_Non_Modular:g$eval:populating ContainmentAG attributes, begins...
[ Di Nov 16 15:54:28 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular,populatingTheChassis,110,com.cisco.nm.xms.xdi.pkgs.SharedInventoryRouter:ContainmentAGI_ENTITY_Mib_Non_Modular:populatingTheChassis:ContainmentAG attributes,collection from the device begins...
[ Di Nov 16 15:54:29 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular,populatingTheChassis,147,com.cisco.nm.xms.xdi.pkgs.SharedInventoryRouter:ContainmentAGI_ENTITY_Mib_Non_Modular:populatingTheChassis:ContainmentAG attributes,collection from the device successful...
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[ Di Nov 16 15:54:29 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular,populatingTheChassis,216,com.cisco.nm.xms.xdi.pkgs.SharedInventoryRouter:ContainmentAGI_ENTITY_Mib_Non_Modular:populatingTheChassis:Before method getSlotsConfiguredStatistics
[ Di Nov 16 15:54:29 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular,populatingTheChassis,225,com.cisco.nm.xms.xdi.pkgs.SharedInventoryRouter:ContainmentAGI_ENTITY_Mib_Non_Modular:populatingTheChassis:After method getSlotsConfiguredStatistics
[ Di Nov 16 15:54:29 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular,populatingTheChassis,245,com.cisco.nm.xms.xdi.pkgs.SharedInventoryRouter:ContainmentAGI_ENTITY_Mib_Non_Modular:populatingTheChassis:ContainmentAG attributes,population completed...
[ Di Nov 16 15:54:29 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.util.logger.XDILogger,77,com.cisco.nm.xms.xdi.pkgs.SharedInventoryCatIOS.ContainmentAGI_ENTITY_Mib_Non_Modular,g$eval,105,com.cisco.nm.xms.xdi.pkgs.SharedInventoryRouter:ContainmentAGI_ENTITY_Mib_Non_Modular:g$eval:populating ContainmentAG attributes, ends...
[ Di Nov 16 15:54:43 CET 2010 ],INFO ,[Thread-14],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,477,DP time is 15 seconds for 9.152.255.101
[ Di Nov 16 15:54:44 CET 2010 ],ERROR,[Thread-14],com.cisco.nm.rmeng.util.logger.RMELogger,770,com.cisco.nm.rmeng.inventory.ics.invchange.AddInvChange,effect,33,Unexpected error :com.sybase.jdbc2.jdbc.SybSQLException: ASA Fehler -193: Primärschlüssel für Tabelle 'PhysicalElement' ist nicht eindeutig
at com.sybase.jdbc2.tds.Tds.processEed(Tds.java:2834)
at com.sybase.jdbc2.tds.Tds.nextResult(Tds.java:2156)
at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(ResultGetter.java:69)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:220)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:203)
at com.sybase.jdbc2.jdbc.SybStatement.executeLoop(SybStatement.java:1766)
at com.sybase.jdbc2.jdbc.SybStatement.execute(SybStatement.java:1758)
at com.sybase.jdbc2.jdbc.SybPreparedStatement.execute(SybPreparedStatement.java:619)
at com.cisco.nm.rmeng.inventory.ics.dbrep.DBRecord.insert(DBRecord.java:50)
at com.cisco.nm.rmeng.inventory.ics.util.ICSDatabaseConnection.insert(ICSDatabaseConnection.java:91)
at com.cisco.nm.rmeng.inventory.ics.invchange.AddInvChange.effect(AddInvChange.java:29)
at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processInvData(InvDataProcessor.java:394)
at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:849)
at java.lang.Thread.run(Thread.java:534)
[ Di Nov 16 15:54:44 CET 2010 ],ERROR,[Thread-14],com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor,448,ASA Fehler -193: Primärschlüssel für Tabelle 'PhysicalElement' ist nicht eindeutig
com.sybase.jdbc2.jdbc.SybSQLException: ASA Fehler -193: Primärschlüssel für Tabelle 'PhysicalElement' ist nicht eindeutig
at com.sybase.jdbc2.tds.Tds.processEed(Tds.java:2834)
at com.sybase.jdbc2.tds.Tds.nextResult(Tds.java:2156)
at com.sybase.jdbc2.jdbc.ResultGetter.nextResult(ResultGetter.java:69)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:220)
at com.sybase.jdbc2.jdbc.SybStatement.nextResult(SybStatement.java:203)
at com.sybase.jdbc2.jdbc.SybStatement.executeLoop(SybStatement.java:1766)
at com.sybase.jdbc2.jdbc.SybStatement.execute(SybStatement.java:1758)
at com.sybase.jdbc2.jdbc.SybPreparedStatement.execute(SybPreparedStatement.java:619)
at com.cisco.nm.rmeng.inventory.ics.dbrep.DBRecord.insert(DBRecord.java:50)
at com.cisco.nm.rmeng.inventory.ics.util.ICSDatabaseConnection.insert(ICSDatabaseConnection.java:91)
at com.cisco.nm.rmeng.inventory.ics.invchange.AddInvChange.effect(AddInvChange.java:29)
at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processInvData(InvDataProcessor.java:394)
at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:849)
at java.lang.Thread.run(Thread.java:534)
[ Di Nov 16 15:54:44 CET 2010 ],ERROR,[Thread-14],com.cisco.nm.rmeng.inventory.ics.core.CollectionController,861, Exception occured in process method while processing: 9.152.255.101 ASA Fehler -193: Primärschlüssel für Tabelle 'PhysicalElement' ist nicht eindeutig
ICSException :: ASA Fehler -193: Primärschlüssel für Tabelle 'PhysicalElement' ist nicht eindeutig
at com.cisco.nm.rmeng.inventory.ics.server.InvDataProcessor.processInvData(InvDataProcessor.java:463)
at com.cisco.nm.rmeng.inventory.ics.core.CollectionController.run(CollectionController.java:849)
at java.lang.Thread.run(Thread.java:534)
I don't know where the German error message comes from. The whole system is English. Translation is: "ASA error -192: primary key for table 'PhysicalElement' isn't distinct'
Thanks for your help!
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1
1 1 2 2 2014 3 1
175785558555676737556055796009577855685588655825576458656955
100 #
90 #
80 #
70 #
60 #
50 # #
40 # #
30 # # #
20 # # # #### # #
10 ################################################### ########
0....5....1....1....2....2....3....3....4....4....5....5....
0 5 0 5 0 5 0 5 0 5
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111111111111111111111111111111111111111111111111111111111111
000000000000000000000000000000000000000000000000000000000000
000000000000000000000000000000000000000000000000000000000000
100 ************************************************************
90 ************************************************************
80 ***************************************** *******************
70 ************************************************************
60 ************************************************************
50 ************************************************************
40 ************************************************************
30 ************************************************************
20 ******#*****************************************************
10 ############################################################
0....5....1....1....2....2....3....3....4....4....5....5....
0 5 0 5 0 5 0 5 0 5
CPU% per minute (last 60 minutes)
* = maximum CPU% # = average CPU%
111111111111111111111111111111111111111111111111111111111111111111111111
335654444333535333333474344735935547557454443544355623332443363242463447
100
90
80
70
60
50
40
30
20 *** * * * * ** ** **** * * *** * * *
10 ############################################### #########################
0....5....1....1....2....2....3....3....4....4....5....5....6....6....7.
0 5 0 5 0 5 0 5 0 5 0 5 0
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1 1 1 1 1 1 1 1
799870778787080999797778070770777887797877878760777776770777
418260550868090312495185010220451125592520612190533039160102
100 * * * * * * * * * * *
90 ** * * ****** * ** * * * * * * *
80 ***************** ** *** * * * ***** * * * ** **
70 ************************************************************
60 ************************************************************
50 ************************************************************
40 ************************************************************
30 ************************************************************
20 ************************************************************
10 ############################################################
0....5....1....1....2....2....3....3....4....4....5....5....
0 5 0 5 0 5 0 5 0 5
CPU% per minute (last 60 minutes)
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I've replugged my device after the system restart but it shows the same.
how do resolve it? neither do i see any option of redownload the update package. where does it download the update package?
thanksAnd whatmake you think this is going to help? The answer from local Nokia Care Pointwas: “if you hit the phone it might be the reason for this problems and we arenot responsible for warranty void for your Nokia phone blah blah – of course Idid not hit or throw the phone but never mind – the just don’t care. Thisproblems was described in details to Nokia Care Point Finland and the answerwas … “ we are very sorry, but you need to make a connection with your localNokia Care Point” ha ha – thank you very much, they were so helpful ! That’swhy I don’t want to call or connect Nokia anymore – no help at all! Sorry ifthis information is not good for you, but it is true! Don’t believed it : check THREAD ID:1-4N513T0 from 06.January and THREAD ID:1-4N0DM6A from 05. January. That’s why I need User help, notNokia help.
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