"Load Environment" not loading in RoboHelp 7

Question

If you save an environment, exit RoboHelp 7, then open
RoboHelp and click File > Load Environment, RoboHelp hangs and
doesn't load the environment. I've set up several and it hasn't
worked since I installed RoboHelp a year ago. I didn't see anything
in the KnowledgeBase about it. Does anyone have a solution?

Answer 1

Hi Gina
I see Peter asked this initially but I'm not sure your answer
was clear as to whether you were saving your Environment file
locally or not. What you replied with was that you were "running
locally". There is a huge difference between "running locally"
(ensuring your project is stored on your local C drive and not on
the network) and where you are choosing to save the environment
file.
When RoboHelp tries to save the environment file, it attempts
to save in the "My Documents/My RoboHelp Projects" folder.
Sometimes we see that our lovely little Network Admins
arrange Windows so that this location is stored on a Network Server
as opposed to our hard drives. While this may make sense to them,
it may also cause us grief with our applications.
You might try changing the location to point simply at C:\
(or create a folder off C:\ - perhaps C:\Projects) and see if it
will save in that location without locking up RoboHelp. I believe
this is what Peter asked about when he asked if you were saving the
environment locally.
Please post back with whether this works or not.
Apologies if I misread your responses and you intended to
convey that you indeed had tried saving the environment file
locally. I don't believe there is anything in these beasties that
is "Project Specific". The only thing that may make sense to me
about a large project is that it's causing more resources to be
used on the PC where you are opening it.
Cheers... Rick