Load file does not exist

We have several users using OLS V4.2 on one of our citrix servers. However, one of our users can upload an excel sheet into OLS. She always gets the error :
Package Result = Error]
Package:                     Import excel V2
Appset:                      Blagden
Application:                 SALES
Request Time:                2009-04-14 16:56:18
Start   Time:                2009-04-14 16:56:18
End     Time:                2009-04-14 16:56:18
Total   Time:                00:00:00
TOTAL STEPS 8
1. Assign initial parameters:        completed in 0 sec.
2. Create Temp Table:                completed in 0 sec.
3. Transform Data Task1:             completed in 0 sec.
4. update:                           completed in 0 sec.
5. update rejected:                  completed in 0 sec.
6. Transform Data Task2:             completed in 0 sec.
7. Convert data:                     completed in 0 sec.
8. Load and process:                 Failed in 0 sec.
[Selection]
XLFILE= DATAMANAGER\DATAFILES\FL_sales reporting outlooksoft_FL1_FL3_A2009_03.xls
SHEET=TOTAL
TRANSFORMATION= DATAMANGER\TRANSFORMATIONFILES\my Files\import historical data.xls
CLEARDATA= No
RUNLOGIC= Yes
[Messages]
[ The load file does not exist ]
I deleted the user from the userlist and reprocessed security. I added the user again in the admin group and reporcessed user security. Same error.
When the user logs on on citrix using her profile and starts Webexcel using my profile - no problem.
My profile has administrator rights and she may not have them. So I really want her into the usergroup.
We renamed the file to upload to a file with 8 characters - same problem.
Anyone any experience with this error and how to solve it ?
Thanks for your reply.
Johan

Hello,
From what I understand from your log file, this is a custom import package. It is failing into the last step, loading data into the cube and it seems there is no file to be loaded. If the same package is working well for the other users, this means that the user has not enough security rights to load data from that file (maybe the file contains data for which the user is not authorized to see).
To understand better what is happening, just try to activate the debug using the DEBUG(ON) instruction into EvModifyPackage. This will create more information regarding the parameters passed to your tasks and you will be able to identify the file name passed to Dump&Load task.
You can verify then into Private publication\user name\Temp files the content of file (and the content of all temporary files generated by your package) and this will help you to understand where is the problem.
Hope this can help you,
Mihaela

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