Load paper error message

The rollers that feed the paper into the printer are not rotating, and a load paper message appears - HP Photo Premium 310

This is what I found: printer eventually wants to see color ink after running months without.  Steps I followed were: remove ink cartridges. Remove printer head (raise handle at left) and clean (slosh bottom) in hot water, (did it 3 times) and wipe clean.  Replace with new/full color ink cartridges and black if it's got ink still. Run clean printer head program from panel continuously until you start seeing good solid ink flowing on test paper, may even run alignment program at this point.  Turn off printer, if you get Load paper error, hit OK, allow alignment to run, and if heads have been previously cleaned satisfactorily (all colors show up), alignment will show success, and the next time you start printer, no more load paper error.  Point being, the printer eventually wants to see or will look for color ink and in particular, cyan necessary for the alignment page, and without this the program will aparently project a load paper error and alignment failure.  (which you can get aroung by keep hitting OK and cancelling the alignment)!  This totally cured by problem of load paper and alignment failure.  Good luck and be patient, it may take some time to effective clean, I went through all color ink and will have to purchase more !

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    To access other available functions, use the mode buttons or the MENU button.
    This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
    Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
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