Load Rejected HC error on 7945

Question

Hello,
We had 2 new employees start today, and when trying to setup 2 new 7945 model phones out of the box, we keep getting the error "Load Rejected HC".  This would happen after it upgraded some software on the phone, reset, etc.  Any help with how to correct this issue would be greatly appreciated.  Thank you in advance.
CISCO VoIP System Info:
Cisco Unity Connection version: 8.6.2ES25.21900-25
CM Admin System version: 8.6.2.21900-5
On 2 C200M2 Servers

Answer 1

Hi Joseph,
Here's most likely why you are seeing that error;
Hardware Updates
The hardware updates improve the compatibility of internal phone components.
The following tables list the updated hardware versions that require this release.
Phone
Hardware Version
Cisco Unified IP Phone 7942
15.0 and higher
Cisco Unified IP Phone 7945
13.0 and higher
Cisco Unified IP Phone 7962
15.0 and higher
Cisco Unified IP Phone 7965
13.0 and higher
Cisco Unified IP Phone 7975
12.0 and higher
Cisco IP Phones 7942, 7962, and 7975 manufactured with hardware versions as mentioned in the table above must run Firmware Release 9.3(1)SR1 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR1.
Cisco IP Phones 7945 and 7965 manufactured with hardware versions 13.0 and higher must run Firmware Release 9.3(1)SR3 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR3.
From;
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7900_series/firmware/9_3_1SR4/english/release_notes/P790_BK_RF3660D6_00_rn-9_3_1sr4-7900-series/P790_BK_RF3660D6_00_rn-9_3_1sr4-7900-series_chapter_00.html#P790_TP_H10D10F2_00
Go Flames Go!!.......and Flyers too :)
Cheers!
Rob