Loaded itunes 10.6 to new Windows 7 and get black screens in Stores.  Albume covers are OK but all print is very light gray that cannot be read.

Loaded itunes 10.6 on new Windows 7 computer.  All screens in Store are black with light gray text that cannot be read.  Album jacket covers are OK.

With that one, perhaps try Drgoo's suggestion from the following post:
Re: Itunes Store - ALL Text Black/Cant See Anything

Similar Messages

  • I am trying to uninstall an earlier version of itunes and get the following error, "the feature you are trying to use is on a network resource that is unavailable" can anyone help

    Hi I am trying to uninstall a previous version of itunes or download a newer version and I get the following error message "The feature you are trying to use is on a network resource that is unavailable" can anyone help please?

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
    http://majorgeeks.com/download.php?det=4459
    Here's a screenshot showing the particular links on the page that you should be clicking:
    After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
    Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
    When the dialog appears, choose to save the file.
    (2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • I have a problem. I updatet to 5.0 and then Itunes can not find the phone and on the screen on the phone there are only a picture of an usb cabel and a logo for Itunes.

    After updating Itunes can not find the phone and on the phone screen there are only a picture of an USBcabel and a Itunes logo. What can I do???

    Try this previous correctly answered discussion
    https://discussions.apple.com/message/11029862#11029862

  • Tired of the lies- Touchsmart 320: Upgrade A4-3400 to A8-3800 and get black screen

    Attempted to install A8-3850 as the liars here at HP told me I could do several years ago. Was not compatible. http://h30434.www3.hp.com/t5/TouchSmart-PC/Can-I-replace-a-Touchsmart-320-with-a-100TDP-CPU-such-as-the/m-p/1719693#M15259 So I bought an A8-3800 as it now says I can http://support.hp.com/us-en/product/HP-TouchSmart-300-Desktop-PC-series/5146287/model/5157097/document/c02966737#N102 I seat the CPU, boot up, and black screen. Nothing. Can I please get someone from HP to tell me the truth for once?!?!?!?  

    This is a peer to peer forum. No one will respond to any posts made here on behalf of HP, or representing the company. You have posted here 19 times.  I suggest you now take some time to read the forum rules of participation. http://h30434.www3.hp.com/t5/Rules-of-Participation/Rules-of-Participation/m-p/252325#M1 If you want to take the matter up with HP representatives, then you can fill out the form at the link below. I also suggest you approach them with a better attitude than you are displaying on this forum. https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html  

  • HT4859 I used ICloud to get my OUTLOOK contacts in to our new IPad and now the Outlook calendar is fine on the PC BUT ALL MY CONTACTS (1200++) are gone from the PC but are in the Ipad. How do i get them back into my PC. Help.

    All my contacts are now in my lovely new IPad but they have been whisked out of my PC and I need them back. Is this possible-hope so??

    If you can see the iCloud contacts in Outlook, you can copy them back to your PC by selecting all the contacts (click one, then press Control-A), then drag and drop the selected contacts to Contacts under My Contacts on the left sidebar of Outlook.
    If you want to copy your calendar back to Outlook, select your iCloud calendar on the left sidebar of Outlook, switch to the list view (select View from the ribbon, then click Change View>List), select your events (click on a single event, then press Control-A), then control drag and drop them to Calendar under My Calendars on the left sidebar.
    Then you can sign out of iCloud on the iCloud control panel and your local copies will still be there.  If you want to add your iCloud email account back to iCloud, you can do this with these settings: http://support.apple.com/kb/HT4864.

  • Installed Mavericks 10.9.2 update recently and getting black screen

    Screen goes black like it gets put into sleep mode (but can't be brought back out). I have to do a force power off/on. It seems like this happens when I get a a certain (undetermined) mail notification. I have many gmail and other email accounts connected to this computer.
    I have turned them off. I have used other email apps besides apple mail. The only thing I haven't done is not run any email app for a long period of time.
    I have taken it too apple store, they did their two tests which take 24 hours to run. No hardware problems they could find. Had a new graphics card put in a year ago. I've reinstalled Mavericks. Did disk permissions/verification. SMC reset. NVRAM reset.
    Oddly enough, dont know if this is related, but I also started having Wi-Fi problems at the same time this all started. Router needs to be turned off then on to get it to work. But only every once in a while. NOt as frequent as the screen crashes.
    And I started having external hard drive problems too. I eventually disconnected the external and stopped running time machine.
    On an old imac too, early 2008.
    Here is a recent crash report.
    Anonymous UUID:       2549A952-C786-4274-7716-13F4EA369CA3
    Wed Mar 26 07:58:35 2014
    panic(cpu 1 caller 0xffffff7f8e698ec0): NVRM[0/1:0:0]: Read Error 0x00002500: CFG 0xffffffff 0x00100406 0xe2000000, BAR0 0xe2000000 0xffffff808e2cb000 0x092480a2, D0, P3/4
    Backtrace (CPU 1), Frame : Return Address
    0xffffff8081143300 : 0xffffff800dc22fa9
    0xffffff8081143380 : 0xffffff7f8e698ec0
    0xffffff8081143440 : 0xffffff7f8e9ae78d
    0xffffff8081143480 : 0xffffff7f8e994567
    0xffffff8081143500 : 0xffffff7f8e995932
    0xffffff8081143610 : 0xffffff7f8e7548cb
    0xffffff8081143790 : 0xffffff7f8e7da4ec
    0xffffff80811439d0 : 0xffffff7f8e7d6246
    0xffffff8081143ae0 : 0xffffff7f8e99314e
    0xffffff8081143b80 : 0xffffff7f8e9934d1
    0xffffff8081143d20 : 0xffffff7f8e9d68ca
    0xffffff8081143e20 : 0xffffff7f8e785b39
    0xffffff8081143e40 : 0xffffff7f8e69f8fd
    0xffffff8081143ef0 : 0xffffff800e0ae020
    0xffffff8081143f30 : 0xffffff800e0acac2
    0xffffff8081143f80 : 0xffffff800e0acb97
    0xffffff8081143fb0 : 0xffffff800dcd6ff7
          Kernel Extensions in backtrace:
             com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8e649000->0xffffff7f8e8b1fff
                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8e2bb000
                dependency: com.apple.iokit.IONDRVSupport(2.4.1)[999E29DA-D513-3544-89D1-9885B728A098]@0xff ffff7f8e639000
                dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[4421462D-2B1F-3540-8EEA-9DFCB0565E39]@0 xffffff7f8e5f6000
             com.apple.nvidia.classic.NVDANV50HalTesla(8.2.4)[B0E6AAA7-E970-3D81-8B43-145D56 A3A4AC]@0xffffff7f8e8bc000->0xffffff7f8eb65fff
                dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.2.4)[80472F2E-D31D-32C4-88BA-2EB3D63 C159F]@0xffffff7f8e649000
                dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7f8e2bb000
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    13C64
    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide:     0x000000000da00000
    Kernel text base: 0xffffff800dc00000
    System model name: iMac8,1 (Mac-F227BEC8)
    System uptime in nanoseconds: 22204615473753
    last loaded kext at 18234084377453: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8fec5000, size 49152)
    last unloaded kext at 18308742174710: com.apple.driver.AppleIntelMCEReporter          104 (addr 0xffffff7f8fec5000, size 32768)
    loaded kexts:
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
    com.apple.driver.AppleHDA          2.6.0f1
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.driver.AppleLPC          1.7.0
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.GeForceTesla          8.2.4
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleIRController          325.7
    com.apple.iokit.SCSITaskUserClient          3.6.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.5.1
    com.apple.driver.AppleUSBHub          666.4.0
    com.apple.iokit.AppleYukon2          3.2.3b1
    com.apple.driver.AirPortBrcm43224          700.36.24
    com.apple.driver.AppleFWOHCI          4.9.9
    com.apple.driver.AppleAHCIPort          3.0.0
    com.apple.driver.AppleIntelPIIXATA          2.5.1
    com.apple.driver.AppleUSBEHCI          660.4.0
    com.apple.driver.AppleUSBUHCI          656.4.1
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleSMBIOS          2.1
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.6.0f1
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.5fc2
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
    com.apple.driver.AppleHDAController          2.6.0f1
    com.apple.iokit.IOHDAFamily          2.6.0f1
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.iokit.IOSurface          91
    com.apple.iokit.IOBluetoothFamily          4.2.3f10
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.nvidia.classic.NVDANV50HalTesla          8.2.4
    com.apple.driver.IOPlatformPluginFamily          5.7.0d10
    com.apple.iokit.IOFireWireIP          2.2.6
    com.apple.driver.AppleSMC          3.1.8
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.nvidia.classic.NVDAResmanTesla          8.2.4
    com.apple.iokit.IONDRVSupport          2.4.1
    com.apple.iokit.IOGraphicsFamily          2.4.1
    com.apple.driver.AppleUSBHIDKeyboard          170.15
    com.apple.driver.AppleHIDKeyboard          170.15
    com.apple.iokit.IOUSBHIDDriver          660.4.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
    com.apple.iokit.IOBDStorageFamily          1.7
    com.apple.iokit.IODVDStorageFamily          1.7.1
    com.apple.iokit.IOCDStorageFamily          1.7.1
    com.apple.iokit.IOATAPIProtocolTransport          3.5.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
    com.apple.iokit.IOUSBUserClient          660.4.2
    com.apple.iokit.IO80211Family          630.35
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOFireWireFamily          4.5.5
    com.apple.iokit.IOAHCIFamily          2.6.5
    com.apple.iokit.IOATAFamily          2.5.2
    com.apple.iokit.IOUSBFamily          675.4.0
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.11
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          23
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.9
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.pthread          1
    com.apple.kec.corecrypto          1.0
    Unable to gather system configuration information.Model: iMac8,1, BootROM IM81.00C1.B00, 2 processors, Intel Core 2 Duo, 2.8 GHz, 4 GB, SMC 1.30f1
    Graphics: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
    Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 800 MHz, 0x7F7F7F7F7F9B0000, 0x000000000000000000000000000000000000
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.16)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 15 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: WDC WD3200AAJS-40VWA1, 320.07 GB
    Parallel ATA Device: PIONEER DVD-RW  DVR-K06A
    USB Device: Built-in iSight
    USB Device: Keyboard Hub
    USB Device: Microsoft® Nano Transceiver v1.0
    USB Device: Apple Keyboard
    USB Device: IR Receiver
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus:

    I don't know what the problem actually is, but based on the kernel panic it appears to be something with the video, for example, the VRAM or the GPU.
    Since this is an older model can you boot it from a Snow Leopard system to see if the same issue re-occurs? At least this would eliminate OS X as the cause.

  • Trying to reformat and reinstall windows but get black screen with cursor

    Im trying to reformat my computer after a blue screen error and when i pop in my disk to reformat and install it goes through the first stuff...opening files then it says starting windows and then black screen with cursor..nothing else..i can move the
    cursor but i cant click anything..nothing happens.

    Hi  Marrik,
    Is there any error code or error message displayed in the installation process ? because just based on your description in the post, it is difficult to find the root cause for a black screen even after a clean install, this might be caused by a corrupt installation
    media or a hardware issue, so, I give two potential suggestion:
    1.Try another Windows installation media and perform a clean install again to  see the result.
    2.Go to the computer vendor for hardware support, this also can be caused by a memory or hard disk issue.
    Regards
    Wade Liu
    TechNet Community Support

  • Can't boot to windows, stuck at black screen (with cursor)

    Hi! I'll get straight to my problem: I can't boot to Windows (Windows 10 Technical Preview) anymore after installing VirtualBox (or rather, an Android emulator that installed VirtualBox) on my system. I get stuck, after the loading animation with the blue HP logo, on a black screen (I can move my cursor around) but the login screen never shows up.
    The problem.
    I'm currently dual-booting linux and windows for several purposes. My laptop came with a Windows 8.1 OS by default. Some time after the Windows 10 Tech Preview came out to public, I upgraded my system to Windows 10 (so my 8.1 is gone now). Everything's going well until I installed this Android emulator (which installed VirtualBox) on Windows 10. Everything seemed fine at first but after rebooting, Windows isn't working anymore. I can still boot to linux, but Windows just won't boot properly.
    What I've tried.
    I've tried A LOT of things. The problem actually happened twice already (at first I was able to fix it with System Restore but not this time around). I have a Windows 8 USB Recovery Drive at hand, just so I can access a Windows command line. It's not from my system, though. It came with a new windows 8 laptop of a friend so I just borrowed it.
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    6: Hard reset (remove all power sources then hold power button). Still not working.
    7: System Restore again. All the restore points aren't working. It reaches a "Finished" state, but then an error comes up after. It says can't extract a specific file, and the restore point is damaged or might have been deleted during restore.
    8: checking and fixing bad sectors (nope, no bad sectors on my hard drive)
    9: built-in component tests. It passed all of them, except the battery test (my battery really isn't surviving for any duration longer than 30 minutes, but that shouldn't affect my OS). I didn't try the really long tests since I thought it wouldn't matter as my problem is most probably completely software (since linux is still working).
    10: cry. oh please. Windows isn't working. What should I do? (
    Things I haven't tried.
    1: RAM and CMOS battery reset.
    2: Reset PC.
    3: Format hard drive.
    4: Test hard drive on another laptop's system.
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    Thanks for reading.

    Sorry for the delay. Wasn't expecting the "road work" signs when attempting to check back with you in the AM here.
    As others have already mentioned, the prompt for file systems occurs during text mode setup. Quick or Full? FAT or NTFS? How do you know what to do?
    We'll start with file systems, short and sweet. Most any OS can read and write FAT volumes without fail which makes FAT ultra-portable, and the only choice if you want to let Mac OS write documents on your Windows volume. It's also more efficient on drives of 16 GB or less. However, FAT has no folder-level access control, so any file in the system can be manipulated by any user or by any system process. By contrast, NTFS is far more restrictive. It can only be manipulated under Windows, though other systems may be able to read it. Not only do you get the access control that FAT lacks, but you also get superior efficiency on large volumes, plus the power to compress or encrypt folders and files at will (in "business" flavors of Windows only--and yes, Vista Ultimate counts as "business" even though it will be supported much like a "consumer" version).
    On format speeds: A quick format is very handy if you have a large partition or a single drive completely dedicated to Windows. Because it completes in 30 seconds or less, it will go a long way toward completing your Windows install. However, in some cases, volumes formatted with a quick format may have reliability issues. They must have fixed this in Vista, because Vista can only format at the "quick" speed.
    A full format tests all blocks of a given volume (as opposed to testing an entire disk unless the volume itself is the entire disk) as the file system structure is laid down. Bad blocks are marked as "used" when they are found. This type of format takes much longer as a result of all the testing, but the result is a more stable volume from the start.
    Get past the formatting stage, and you'll be right as rain.
    Nate

  • I have moved my iTunes library to a new Windows 7 PC and cannot transfer music from the new iTunes PC to my iPhone. The iPhone only accepts transfers from the original iTunes PC.

    I have moved my iTunes library to a new Windows 7 PC and cannot transfer music from the new iTunes PC to my iPhone 4S. The iPhone will only accept music transfers from the original iTunes PC. I have come to understand that an iPhone can have only one "daddy" iTunes PC, but have not been able to find out how to change the "daddy". I have done a backup of the iPhone, and a "Restore to Original Settings". Then I restored the content using the new iTunes PC. My Apps and contacts, etc. are back on the iPhone, but it still won't accept music from the new iTunes PC.

    What happens when you try to sync the iphone to the new computer?

  • I tried loading itunes 10.5 onto my window vista 32-bit. it finishes the download and then when i go to install it say an error occured. Can someone help plz?

    I tried loading itunes 10.5 onto my window wista 32-bit. It finishes the download and when i try to install it. I says that an error occured while trying to install.
    Can somebody help me plz?

    Hi all, I know this is a very old thread, but I was battling this issue for awhile and wanted to provide my solution in case future users encounter a similar issue.
    I am running Windows 8. I encountered this issue while trying to install iTunes 11.1 x64 version. After some troubleshooting, I discovered that the real issue was trying to install the Apple Mobile Device service.
    My resolution was installing the Microsoft Visual C++ 2005 Redistributable Package. It is available from Microsoft. A search on Google should reveal it. However, here is the latest link that I used: https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=14431
    Note that redistributable packages for more recent versions of Visual C++ (eg 2008, 2010) will NOT work. Only 2005 version worked for me.
    Good luck!

  • Since the 4.0.1 update the first Firefox window I open refuses to open tabs, only new windows, and all refuse to show my bookmarks toolbar. All Sync settings and account seem lost.

    Since the update the first Firefox window I open refuses to open tabs, only new windows, and all refuse to show my bookmarks toolbar. All Sync settings and account seem lost.

    G'day again, I've also lost the option of a 'Stop loading' or 'Refresh' button.

  • If I was to get a new computer and transfer all my music from my itunes on my old computer to hard drive then to my new computer and itunes, could I make a new itunes account on my new computer and still be able to use my old songs?

    If I was to get a new computer and transfer all my music from my itunes on my old computer to hard drive then to my new computer and itunes, could I make a new itunes account on my new computer and still be able to use my old songs?
    I am getting a new computer and I know I can transfer my music on my old computer to my new one with a hard drive but me and brother currently share an account and I would like my own, once I get a new computer can I make a new account on my new itunes and still be able to keep my old music and be able to sync it and play it etc?? Anyone with information on this would be muchly appreciated!!! Thank you in advance! Oh and I currently have a windows but will be getting a mac book pro most likely

    The music sync is one one way - computer to ipod.  The exception is itunes purchases.  File>Transfer Purchases
    Have you failed to maintain a backup copy of your computer?

  • When I start mozilla or open any link in a new window I get the desired page to load but an additional new tab page opens up along with it, fix?

    When I start mozilla or open any link in a new window I get the desired page to load but an additional new tab page opens up along with it. I've tried switching my homepage to different things (new tab, firefox home, show blank page) but I always get an additional new tab to open. How do I get only a single page to open?

    Hello,
    The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br>
    '''Note''': ''This will cause you to lose any Extensions and some Preferences.''
    *Open websites will not be saved in Firefox versions lower than 25.
    To Reset Firefox do the following:
    '''For Firefox versions previous to 29.0:'''
    #Go to Firefox > Help > Troubleshooting Information.
    #Click the "Reset Firefox"[[Image:Button reset]] button.
    #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
    #Firefox will open with all factory defaults applied.
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