LOADING ADOBE CONNECT

I am going to be attending a virtual classroom interview tomorrow. I need to know why it is taking a LONG time for my adobe connect window to load? This is a NECCESSITY i need for my job interview please help! I have ALL requirements on my system the Adobe Connect is already installed as well.

Hello,
Thank you for your reply.
Sadly still no luck: the connect addin window is still showing the "Loading Adobe Connect".
there is no firewall restriction, and other people can use addin on their computer using windows or Mac on the same network
i forgot to say in my first message that connect works fine in my navigator (without sharing screen of course) if I remove the connect addin application from my computer
You mentionned the need to call Adobe Support, how can i contact them to have debug messages on ?
Any other hints?
Cheers,
Julien.

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I am trying to use Adobe connect on a mac. It just keeps saying loading adobe connect but nothing is happening

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Hanging on the loading screen is commonly a sign of port 1935 being blocked. I would recommend that you use the test page to see if there is an easily idenitifiable problem.
Are you accessing an account hosted by Adobe? Should have a url that is something like company.adobeconnect.com.

Adobe Connect Addin Loading

Can't get past loading adobe connect when I try to share my screen. I have a PC that runs windows. What can I do?

Hello,
Thank you for your reply.
Sadly still no luck: the connect addin window is still showing the "Loading Adobe Connect".
there is no firewall restriction, and other people can use addin on their computer using windows or Mac on the same network
i forgot to say in my first message that connect works fine in my navigator (without sharing screen of course) if I remove the connect addin application from my computer
You mentionned the need to call Adobe Support, how can i contact them to have debug messages on ?
Any other hints?
Cheers,
Julien.

Problems with Adobe Connect on a MacBook

I need to download Adobe Connect to take an online class. However, it doesn't load--I just get a popup that says "Loading Adobe Connect". I have a MacBook Pro, running Maverick (OS X 10.9.2). The browser I was using is Firefox.

I believe the meeting is being opened in the Connect Addin. What is the version of Connect Addin you are using ?
Are you able to launch the meeting directly in the browser ?
Please try by appending "?launcher=false" at the end of the meeting URL you are trying to open in the browser. This will ensure that meeting gets launched in the browser and not in the Addin.
Once the meeting launches and you want to share your screen you will be prompted to download the Addin in case it is not up to date.

Adobe Connect for iPad Error - User Limit

I have loaded Adobe Connect for iPad on my iPad 3. We are using Connect 9 on-premises. I wanted to test how it works, so on my PC, I set up a Meeting and added a new user that I created in Users and Groups as an iPad Connect user. I started the meeting on my PC and pasted the URL for the meeting (after connecting through wireless and VPN). I was asked to login. So I used the Member selection and got the following error when I attempted to connect: "User Limit for this account has been exceeded". So I tried to back out and login as a Guest. I got so far as to have the request to be accepted to the meeting go to the host (me on my PC). I accepted the request, but then I got the same error message. Any ideas what I can do to resolve this.

A folio can only either have all article in single orientation (portrait/landscape) or both. Check to make sure all article share the same oreitnation flow throughout

How can I get rid of the loading circle in the edits on Adobe Connect?

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Hi Joram,
Thank you for your reply.
Yes, its Flash object and SCORM 1.2 package. I am using Adobe Connect 8.2.2. Do I have to make some changes to the SCORM package to get it working with this version.
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Adobe Presenter presentation won't load from Adobe Connect server.

I created a slideshow using Adobe Presenter 8. It was successfully published to our Adobe Connect server. However, when accessing it via the URL on Connect, the presentation never loads. The status wheel just spins and spins. Can you please assist us in troubleshooting this issue? Thanks.

If you extract the zip, then launch the index.htm file it should play in your browser. The viewer.swf file can work as well, but you may have needed to associate it to your browser to get it to work.
If you expereince the same behavior when playing locally, I'd suspect that Connect is not the issue.
It may be something as simple as an image on the first slide (possibly within the first three slides) that is causing the issue. You might try right clicking on the images in PPT and doing a Save Image As... and saving it as a JPG (even if it already is) and then re-inserting the image.
You can also try breaking the presentation into smaller groups of slides and publishing them untill you find the offending slide(s) and then modifying the slides to resolve the issues.

Captivate demos stuck in Loading state when shared in an Adobe Connect meeting room

We have published several Adobe Captivate demos directly to Adobe Connect content library (using both Captivate 5.5 and 7). The demos work fine when accessed directly using the URL assigned in the Content Library. However, when the demo is shared in a meeting room share pod, it gets stuck in Loading state and nothing is displayed. Trying to understand if this is a bug or if there are certain publishing settings in Captivate that are causing this problem.

Have you looked at the logs on the Connect server (Error or Access) to see if there is something there to help identify the problem?
If you put ?mode=xml after you meeting room, do you get any clues about the problem in the text that shows below the connection error message?
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Working with .swf files in Adobe Connect

My goal is to load custom made flash (.swf) presentations into Adobe Connect and present them to an audience (not using presenter)- however I am encountering the following issues:
1. The sound within the .swfs will not play (sounds works fine everywhere else, and was tested via the Audio setup wizard).
2. Many of the features within the loaded .swf do not work - sometimes causing runtime errors - does certain as3 code not work in the Adobe Connect environment?
3. "Synchronized Navigation" in the Shared Pod option menu is grayed out - I can not synchronize flash content? How can I control the presentation?
Thank you in advance for any guidance you can offer.

Connect is an AS2 applicaton, and therefore, AS3 SWFs will not work (or not work properly).
If you want to correctly build an application to work in a Connect pod you need to follow the rules in the Collaboration builder, SDK documentation. This has not changed since Connect 6, thus the older version refference.

Adobe Connect 9 Training Course Video gets resized after being published from Captivate 6

Hello!
I have an FLV that I have published to Adobe Connect 9 from Adobe Captivate 6.
I have set the size of the video to the dimensions that best display the FLV with player controls.
However, when I publish to Adobe Connect 9, the video is resized to a smaller size and looks heavily pixelated.
Is there a way to keep the dimensions and quality without Adobe Connect 9 resizing it?
Here are the settings in Captivate 6:
Here is the first screen for the preferences:
Here is the second screen in Preferences:
Here is what it looks like when viewed from Captivate 6 in a web browser:
Here is what it looks like after it has been published and uploaded into the training in Adobe Acrobat 9:
If you notice in the image above the video is smaller and the CMS logo is very pixelated due to Adobe Connect 9 resizing it.
I am not sure how to keep the dimensions that I have from Captivate 6 and have it reflect after it has been published to Adobe Connect 9.
And is there more functionality that I am not able to access since I am using a 30-Day trial.
Thanks for taking the time to read and assist!
Angelo

You are correct that this is a known issue. There was a fundamental change to the way objects are added to the timeline that came in with Cp6. The result is that objects such as your SWF animations are only loaded at the time they are added to the timeline, and this causes the slide flickering you witness. There's not really a lot you can do to get rid of it other than rebuilding all of your animations to be a single animation that once loaded will continue unabated until finished.

Synchronising video to slides in adobe presenter/ adobe connect

HI All,
We use Adobe connect for live webinars. Our client now has prerecorded video of the presenter and wishes us to synchronise the powerpoint slides to play along side the video. This is usually done as a live event with us using a live video feed and the presenter forwarding the slides within Adobe. They wish to recreate this using pre recorded footage.
If we do this manually, (i.e. load up the slide deck and video to the room and manually forward the slides whilst playing the video in a video pod) synchronisation is an issue due to buffering at the viewers end. The Slide deck slowly gets further and further behind or in front of the video until it no longer makes any sense.
If we put the video and powerpoint in to a single video slide we loose resolution of the powerpoint.
What we would like is to use Adobe presenter, thus keeping the resolution of what are quite busy slides and having the talking head clearly present.
Any ideas? It seems synchronising with audio is standard but not with video. Ideal would be to replace the photo id image with the video.
Sorry but any replies that suggest not having the video or making the slides less busy are not helpful ;-)
Thanks in advance

The two suggestions I would put out there are:
- Reach out to Adobe Support about the recording sync issue. They may be able to resolve it. Adobe Connect Help | Adobe Connect Support
- Look at Captivate. It does a much better job of handling the addition of video to a presentation and allowing you an easier path for syncing video and the presentation. This is a monumentally dificult task in Presenter.

Video playback issue for Adobe Presenter 9 when publishing to Adobe Connect Pro 7

Hello!
I am having an issue with video playback for Adobe Presenter 9. When I preview the presentation on my computer there are no issues with any of the MP4 videos that I have loaded into my presentations. However, when I publish the presentation to Adobe Connect and access the URL the videos are either delayed or do not appear at all. We are using our own Adobe server which we purchased in 2008, along with Adobe Connect Pro 7. We recently updated our Adobe Presenter software to version 9. Is there an incompatibility issue between Adobe Presenter 9 and our current Adobe Server/current version of Adobe Connect? Or do I need to do something different in Adobe Presenter when importing the videos? Note: I have tried FLV videos and had the same issue.
We are trying to launch of series of webinars (each webinar has between 15-42 slides), which was the whole purpose of updating our Adobe Presenter and Adobe Captivate software....hopefully we can resolve this video issue.
Thanks!
Dana

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Is there a reason you haven't updated the Connect software to Connect 9 (or at least Connect 8.1 where the Connect application became AS3 as a whole and supported MP4 content)?

Does the adobe connect mp3_player extension built for adobe connect 8 work for adobe connect 9?

I've attempted to share the .swf file in Adobe Connect 9, but I'm having difficulty getting it to play.
It maybe that I just do not know how to install the extension. Help is appreciated.

It should work fine. You do need to load the entire Zip file though, as it used the XML file to call to the audio files that it plays. The Zip should contain the equalBars.swf, index.swf, and songs.xml files.

Is it possible to call web services in adobe connect application?

I have facing one security issue in adobe connect
Error Description is "Security error accessing url
Unable to load WSDL. If currently online, please verify the URI and/or format of the WSDL (http://xxxxxx/WebService.asmx?wsdl)"
Is it possible to call web services in adobe connect application?
Thanks and regards
Selvan

OK, so it's a plain Flex security issue, not related to the Connect application, probably due to crossdomain misconfiguration.
Please read http://www.adobe.com/devnet/articles/crossdomain_policy_file_spec.html and http://www.adobe.com/devnet/flashplayer/articles/fplayer9_security.html
You may want to ask for help in the proper Flex forum. Also, download Tour de Flex and look at the example under "Flex Data Access3 -> "WebService".
Try also to look at this thread http://forums.adobe.com/thread/223999

LOADING ADOBE CONNECT

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