"Loading Device List" Freeze

When I connect up my Casio EX-S600 camera to my computer, Adobe Photoshop Album Starter Edition 3.2 automatically launches the photo downloader. However, the screen shows the words "Loading Device List" but does nothing and freezes. I have to go into System Manager to kill it.
My wife has the same camera and it does the same with hers.
I have re-installed APASE V3.2 and this has not cured it. I have looked through the questions and answers on the forum and have seen folks having a similar problem but no definitive answer to it. I have seen it suggested that it is something to do with "Preferences" but when I try to go into this part of the software, it also freezes.
I have also gone into the Customer Support part of the web-site and followed the steps suggested there, again with no result.
I have upgraded the software on the camera to the latest version, again with no result.
I believe the problem arose at the same time as I upgraded to APASE V3.2
Any suggestions?

Hi Jim,
Thanks for your reply.
I use Norton System Works and Norton Internet Security. Firstly, I disabled every Norton component that I could. The APASE software still freezes. Secondly, just to be sure, I uninstalled Norton completely but still the APASE software freezes. I have now reinstalled Norton and all the required upgrades (which took a few days!) and still the APASE "loading device list" freezes.
"My Computer" shows the camera and I can transfer photos to "My Photos" from the camera and then use APASE to "get photos from file" but this is an unsatisfactory "get round" really.
Incidentally, I have just bought a Summit Photofix copier with Photoimpression 6.0 to copy negatives onto my hard drive. When I open the software and try to transfer an image, "Windows XP encounters a problem" and closes the software. I haven't solved this one yet but it may be related. I have also tried to re-load this software, including when Norton was uninstalled, but it hasn't helped the problem.
Regards - Derek.

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