Loading Officejet 7610 software caused Sony Vaio XP to crash

Hi
Loaded software for newly bought Officejet 7610 on my Sony Vaio (VGN-BX196VP) XP laptop
In Programs clicked on Officejet 7610 - there was a warning of a threat from Norton re the file: HPOfficejet7610series\bin\HPsolutionsportal.hta
But I ignored it - there couldn't be a problem here? - result -black screen with "Operating system not found"
Many solutions on the web - would be grateful for any advice
Thanks
JF

Hi hp7610,
Welcome to the HP Forums.
I see that you are having an issue with installing the printer on to you Windows xp computer.
Before attempting to reinstall the printer, I suggest that we disable and firewalls or anti virus protection programs that you may have running.
Here is the link for the HP Officejet 7610 series Full Feature Software and Drivers for Windows xp.
Save this file to the Desktop and double click the new icon when the download is complete.
Please feel free to write me back if you have any other questions.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

HP Officejet 7610 Software

Hi,
I recently updated my printer to a brand new Officejet 7610. I connected it wirelesly through my Dlink Router. I have a couple of problems though.
1. When printer is in sleep mode and I choose to print Windows 8.1 wont recognise it and say that is Offline. If i try to print through my android tablet it is OK when the printer is on the same state. When I restart the printer it starts printing immediately. The web interface of the printer is working prefectly while on the same time.
2. Printer settings ar poor. Check the Image below.
I annot get the full features out of my Settings.
My Previous printer HP Officejet 8500 909 which btw was perfect in every aspect had a full feature printing dialoge allowing you to use every printer option.
How I can solve my problems? How I have a full feature printing dialog?

Hello M_George,
Welcome to the HP Support Forums!
I understand you have some concerns with the new printer, the Officejet 7610, not performing to its full ability. When you installed the printer on the Windows 8.1 computer, did you use the C.D that came with it?
Those two issues could be the result of the Windows Class Driver being used for the 7610 and not the Full Feature Driver. To check this, open Devices and Printers, right click the printer and then click Printer Properties. Click the Advanced tab and the you will be able to see the driver being used.
Running the Print and Scan Dr will test the software installed and let you know if the full feature software is installed. Also, if you run the Print and Scan Dr while it is unresponsive, it may point to a cause and help resolve it.
Regards,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP OfficeJet Pro Software Causing PC Print Dialog Boxes To Freeze

Greetings!
I recently purchased and installed a HP Officejet Pro X476dw printer on my network. I installed the printer using the supplied software on my Windows 7 machine. After installation, I have been noticing that my print dialogue window boxes for Google Chrome and Adobe Reader XI (among other programs) have been taking much longer to display or become unresponsive. This printer is set to my system default, too. Before installation of this printer on the computer, I had perfectly normal/acceptable speeds for the print dialogue boxes.
I have the HP Printer Assistant installed on the computer as well as the other parts of the software that came on the installation CD.
Has anyone had this issue or know of a solution to get the printer dialogue boxes to function much faster?
Appreciate the help!

Hi hpgeek8520,
I suspect your question would be better answered in the HP Enterprise Business Community, as the HP Officejet Pro X476dw Multifunction Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging. When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X476dw Multifunction Printer page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

[SOLVED]Custom DSDT not loading - OEM battery doesn't work - Sony Vaio

EDITING ORIGINAL POST TO POST SOLUTION so I don't do a massive bump
Installed windows and ran the BIOS flasher that came with the battery. Didn't work until I changed a line in the plaintext configuration file (config.ini or something) it comes with. Changed "Capacity: 20" to "Capacity: -10". This changed the battery charge requirement from 20% to negative ten percent (any negative number will do), allowing the program to run and flash the BIOS. Didn't realize I could do that, but it fixed the problem 100%.
#### BEGIN ORIGINAL POST: ################################
Hey guys,
I'm a bit of a linux noob, but I've spent many hours this week trying to fix this issue on my own and have learned a lot about making custom kernels, hardware stuff, ACPI, and ABS. However, nothing I've done has worked and I've hit a wall. For reference, I'm on a Sony Vaio VGN-FZ4000 with linux-3.0 base kernel, gnome3/gdm. The battery is made in china and doesn't list a manufacturer, just model number BPS8, 52000mAh.
[Backstory]
So I recently got an OEM battery to replace the broken original, which hasn't worked since before I installed arch (though it worked with an Arch install I did a couple years ago). When I first plugged it in, the gnome battery symbol popped up listing the battery at 0% with an exclamation icon. I unplugged from AC power and the laptop still ran, but the battery monitor just said it was at 0% and 'Estimating' remaining time. I figured this was a glitch with gnome or just because it was this battery's first cycle so I let it run down until it hard-crashed. Then I plugged back into AC and tried to turn on the computer, but it wouldn't do anything until I removed the battery.
Looking into the problem I discovered this was due to the ACPI firmware table DSDT being compiled for Windows, which has, shall we say, fewer restrictions on sanity than the Intel ASL compiler used for UNIX systems. Sure enough I extracted /sys/firmware/acpi/tables/DSDT to find that its section about the battery contained the entry 'Zero' for Battery Technology, which translates to "non-rechargeable", rather than 'One', which makes it chargeable. acpitool confirmed this; my system thought the battery was non-rechargeable and was constantly discharging it. Needless to say I've only been putting it in temporarily to test solutions since.
[/backstory]
[tl;dr] DSDT firmware contains malformed battery description, now I can't get my system to run with a custom DSDT. [/tl;dr]
Attempted solutions:
[1]
Extract, modify, recompile DSDT and include it with the kernel compilation .config options
CONIFG_ACPI_CUSTOM_DSDT=y
CONFIG_ACPI_CUSTOM_DSDT_FILE="/usr/src/custom_dsdt.hex
CONIFG_STANDALONE=n
as suggested here, a page linked to by the arch wiki page on DSDT.
I followed the instructions but no matter what this has generated errors during the kernel compilation, sometimes due to every line containing unexpected \231 (or other numbers) characters, sometimes finding some error in the DSDT file and then claiming that the driver it was compiling (ol.c somewhere in the drivers/acpi section I believe) had references to undefined functions all over the place. I CANNOT compile with a custom DSDT specified.
[2]
Place recompiled DSDT in /lib/initcpio/custom.dsdt and add 'dsdt' to the HOOKS in mkinitcpio (and rebuild the initramfs-linux-*.img, of course). Another version of this included recompiling the kernel with CONFIG_STANDALONE disabled.
In neither of these situations has the running DSDT ever been anything but the BIOS-supplied one and not once has the battery shown any different behavior.
acpitool and $ cat /proc/acpi/battery/BAT0/info have consistently claimed the information specified in the BIOS-supplied DSDT; the battery is non-rechargeable and is discharging at an unknown rate. Sometimes acpi will even report that the battery has zero capacity.
The arch wiki does say mkinitcpio doesn't support the dsdt hook as of 2.6.30, but [1] didn't work either and mkinitcpio -H dsdt still told me to try this so I did.
[3]
The final solution I have tried has been to do [2] but to recompile the kernel with the legacy support for battery and ac adapter stuff disabled. I tried this because it was suggested in the kernel.log;
Sep 13 11:51:03 localhost kernel: [ 11.740059] ACPI: Deprecated procfs I/F for AC is loaded, please retry with CONFIG_ACPI_PROCFS_POWER cleared
Sep 13 11:51:03 localhost kernel: [ 11.753434] ACPI: AC Adapter [ADP1] (on-line)
The corresponding line now reads
ACPI: AC Adapter [ADP1] (on-line)
(The same goes for the battery BAT0)
but all this does is remove the battery/ and adp1/ folders from /proc/acpi/ and break acpitool functionality. The log still doesn't mention the dsdt hook, either.
[4]
The old way to do this was to use the acpi-dsdt-initrd-patch-* patch, but that hasn't been updated for modern kernels, presumably because of the new "functionality" from mkiniticpio. The current kernel .config doesn't include any options for ACPI initrd/initramfs support or reading a DSDT from initramfs, which is the functionality provided by this patch.
This covers all the methods I've been able to find on the internet and I'm at a loss for what to do. Am I doing something wrong in [1]? Under what conditions will the compiler fail/succeed with a CONFIG_ACPI_CUSTOM_DSDT_FILE?
When I recompile I fix the 'Zero' definition and a couple compiler errors and warnings. The errors come from section length definitions, which read as 0x00000000 rather than the appropriate max-min value so I fix those, and the warnings come from _T_* methods belonging to the compiler, so I refactor the code to remove the initial underscores. The last warning comes from an isolated And statement that's within brackets (compiler complains it doesn't do anything), but if I remove that the compiler fails hard.
Thanks to anyone who's read this far. Please let me know if you have any ideas how to get my system to use a customized DSDT.
Last edited by paraffin (2011-09-29 23:20:30)

Thanks for the offer, Radioactive man However, I'm actually compiling a customized kernel with the linux-ck and -sony patches, so your packages won't help. (The custom kernel works fine and I've tested this battery behavior on the the regular, -ck, and -sony kernels as well)
Anyway, so I tried another compile with
CONFIG_PREVENT_FIRMWARE_BUILD=n in addition to the options listed in [1] and that time it compiled.
Unfortunately it still didn't load the DSDT!
I did catch a quick little error message that turned up in kernel.log though;
/var/log/kernel.log:Sep 15 11:50:24 localhost kernel: [ 0.925780] acerhdf: unknown (unsupported) BIOS version Sony Corporation/VGN-FZ4000E/R2110J7, please report, aborting!
acerhdf is a fan controller module for the Aspire One, and perhaps I left that in the kernel config and it's preventing the custom DSDT from loading, even though the acerhdf module never gets loaded itself, nor is it in my rc.conf or anything else... If that was the cause of all this, I'm gonna be angry...
Anyway, this message does not appear with my latest kernel build because I took off the custom DSDT option, hoping to be able to use ACPI_CUSTOM_METHOD=y, which supposedly allows one to inject a custom AML method into a debug fs. It wouldn't have worked anyway, as it doesn't let you modify Device sections, but even with a dummy method insertion it didn't give my root modification privileges as it was supposed to...
Will try recompiling AGAIN with this CONFIG_ACERHDF=n (it's simply 'not set' in my current .config), while also enabling the custom kernel etc. If this doesn't work I have no idea what I'll do.
Anyway, thanks for your help and time:

How to get the serial number for bundled software (sony vaio notebook)

Hi, bought a laptop from sony (vaio fit (multiflip) 11a and it had photoshop elements preinstalled. I want now a clean, fresh windows and will so reinstall windows from a clean image. but then i wont have photoshop elements, so i need the serial number for my preinstalled photoshop elements. i registerd it online via my adobe id, but it wont show up there. i could extract a key, with belarc adviser (software) but this key does not work if i try to download the trial from adobe.com and try to register it with this key. also i tried to ad new software at my online adobe.com account, with this serial, and it said "already registered" but it wont show up in my account. Whats wrong here?
Will send the serial/key if needed by pn.
Greetings
Immscha

Is the key you’re trying to use for the same version of PSE that you have installed on your laptop, i.e. 10, 11, 12?
Do you see anything on your Adobe account for registered software? Be aware that the page takes some seconds or 10s of seconds to populate with your products so will look empty for a while. This is the page I'm talking about:
https://www.adobe.com/account/my-products-services.html

Blackberry Link won't load on Sony Vaio with Windows 8.1 x64

I have a Sony Vaio with Windows 8.1 installed. I recently acquire a Porsche device but bb link won't install on my laptop. It gets to a level and a blue error screen pops up. Any suggestions please......

I have the same problem. Same laptop, same Windows OS version and BB Link won't install on my PC. It says the application is not compatible.

How can I get my mail to open and read documents in Firefox after upgrading to Sony Vaio Gatew 2.4.0

I upgraded my Sony Vaio Gate software to 2.4.0.06210 on Wednesday night. Afterwards, my mail functionality is not working with Firefox. It will work with Internet Explorer, but not with Firefox when I try to do the following such as clicking on check mail, open inbox or trying to open any views or documents.
It will not open, but only states trying to load and indicates the following:unknown property text flow - declaration dropped and it is referencing my mail server in trying to read data from it. However, if I right click and clikd on a new tab it will read in the data and then if i open a new tab again it will open the document. It's not able to stack the data and hold it properly now for some reason. What do I need to do to get it to work with Firefox? Thanks. edit
Error: uncaught exception: [Exception... "Component returned failure code: 0x805e0006 [nsIXMLHttpRequest.open]" nsresult: "0x805e0006 (<unknown>)" location: "JS frame :: http://mail.yimg.com/d/combo?/mg/12_0_0/js/yui_utils.js&/mg/12_0_0/js/core.js&bc/bc_2.0.4.js&/mg/12_0_0/js/darla.js&/mg/12_0_0/js/async.js&/ult/ylc_1.9.js&/mg/12_0_0/js/imboot.js&/gx/t12a/js/yui_loader_mg/ba87c64b1f20e3e7898b0dc28b2173a6_1.js&/gx/t12a/js/combo/init/us/5d97332c6924d7b42d469dc77113ac15_1.js&/gx/t12a/js/combo/init/us/ycw.v5b.js :: <TOP_LEVEL> :: line 3" data: no]

Hi Rick,
do you mean I could get a direct download link to After Effects 11.0.4? So I don't have to run this patch that never seems to work?
Hard to believe all the Adobe tech support guys I've spoken to wouldn't have mentioned that, I've spent hours and hours on the phone already....
I will try!
thank you

[SOLVED] ACPI power issues with Sony Vaio Pro 13

tl;dr backstory:
Sony VAIO Pro 13 (SVP13215CDB) laptop was working great (Win 8.1).
Installed Win10 Tech Preview. A week later, it started going to sleep randomly and on certain key-presses (perhaps after performing Sony Vaio Software updates. I'm not 100% sure). I wiped all partitions installing Win7 in legacy mode. It still went to sleep randomly.
I restored to factory default Win8.1 with Sony Vaio software up-to-date. It still went to sleep randomly.
Took it to an electronics repair shop, to see if they could fix it, and they said it can't be fixed in any way without replacing motherboard, but that's basically a new laptop.
So I turned to Arch Linux.
I have completed the basic install from the Wiki, and it no longer sleeps/shuts down randomly, but it will gracefully shutdown when certain events/keypresses occur.
I installed acpid and used "acpi_listen >> acpi.log" to determine what causes the system to perform a graceful shutdown. Here is the result of acpi.log (each line was a shutdown event):
button/power PBTN 00000080 00000000 # Unplugged power adapter.
button/power PBTN 00000080 00000000 # Running on battery and idle. Perhaps battery percent update caused this?
button/power PBTN 00000080 00000000 # Plugged in power adapter.
button/power PBTN 00000080 00000000 # Fn-F1 Touchpad Disable
button/power PBTN 00000080 00000000 # Fn-F5 Brightness Down
button/power PBTN 00000080 00000000 # Fn-F6 Brightness Up
button/power PBTN 00000080 00000000 # Fn-F7 LCD/External Display
button/power PBTN 00000080 00000000 # Fn-1 (Weird. It has no extra function).
As you can see, they all seem to trigger the same shutdown event.
I have seen on other posts that these ACPI signals can be disabled or assigned to other commands, which would be an acceptable workaround if it stops my laptop from erroneously shutting down. Is this doable?
Also, I was not able to reflash the Sony VAIO firmware when using Windows, as Sony's package software is amazing wouldn't allow flashing an equal or lesser firmware version. Perhaps there is a way in Arch to force a reflash if I can get my hands on the firmware blob?
Thanks .
Last edited by SafeToRemoveACPI (2014-11-25 22:55:55)

linux /boot/vmlinuz-linux root=UUID=<UUID here> rw quiet acpi=off
Like this?
I did that, and it disabled my laptop keyboard entirely. In doing so, it disables the key-presses that would normally shutdown the laptop, including the power button. So the only way to shut it down is a hard shutdown via long-press of the power button. Thanks, though.
Update: Issue Solved. I will update post tonight. Flashing the BIOS again resolved the ACPI issues.
Last edited by SafeToRemoveACPI (2014-11-25 22:54:13)

Win 7 (Sony Vaio) Battery Doesn't Charge

I have a Sony Vaio VPCEB11FM notebook with Win 7 64 and suddenly the battery doesn't charge. During shutdown, Win 7 was installing updates and before it was done it went off.
After that Win 7 doesn't recognize the ac adapter plugged in and the battery doesn't charge.
The updates downloaded are not running or installing.
I have tested the ac adapter and battery on a laptop exactly like my one. And it worked just fine.
There are no updates available for battery from manufacturer.
The charging light is off when i plug the ac adapter.
The laptop works without battery, but plugged in ac adapter.
Plz, helpppppppppppppppppppppppppppppppppp...

Hi
I've had a number battery problems to do with rapid
discharging and not charging properly - the batery was nearly new and previously had 3 hours life before an update ... Sony Support
have been worse than useless ... In case it helps (given that your problems started after your Windows 7 update) - my
problem was not the physical battery (or BIOS or drivers or a number of other things I checked) but the Sony VAIO battery management software which stopped working after I installed the 64-bit Windows 7 update Service Pack 1 (SP1).
There may be no harm in just trying to re-install the Sony VAIO Battery Checker software - it worked for me ... To do this, run
the VAIO Care Recovery and Restore programme (from the start menu), use the Recovery option  - Reinstall Applications and Drivers – and re-install the Battery Checker
(tick the check box option).
Hope this helps :)
Here's the full detail of what happened to me in case others have similar problems:
Warning to all 64-bit Windows 7 users: Do NOT install Windows 7 SP1 !!!!!   If you do and
the Sony VAIO battery management software ruins your battery, Sony Support won't replace it but blame Microsoft instead.
After I installed the Windows 7 update for SP1 my battery performance died - the battery would
discharge from 100% to zero in only 52 minutes
(it was nearly 3 hours before installing SP1). In a specific timed test for Sony Support the battery took 47 minutes to discharge to 50% and then rapidly discharged from 50% to zero in the following 4 minutes. In
all tests I performed the machine did not ‘turn off’ but crashed as if the battery had been ripped out, prompting a safe-start by windows each time. From zero charge, the battery was re-charging to 100% charge in about 20 minutes.
Sony Support were useless, so I started to read many technical discussion forums online and found that hundreds of Sony users
have the same problem with battery performance with no solution. Many discussions online have led back to a wrong idea: that the Microsoft Windows system drivers –
battc.sys and
compbatt.sys – used for Microsoft Composite Battery management are too old to be 64-bit versions. This idea is because the Microsoft driver information
displayed in the Device Manager window shows a driver date of 21/06/2006, before Windows 7 64-bit was deployed. However the actual hidden driver files in the Windows System folder (version 6.1.7) are dated 14/07/2009 and are indeed 64-bit versions.
I found this after I spent hours looking for new versions of the drivers and when I couldn’t find any mention, let alone new versions, I then checked the actual file properties myself and discovered the Microsoft drivers are fine (even though there is
a Microsoft Windows 7 error displaying the date using Device Manager). Similarly, a number of people have updated their BIOS with no change to the problem (so I'm leaving that alone).
I then investigated other ideas – and eventually checked that the version of VAIO Power Management and Battery Checker
VAIO (part of the Sony Notebook Utilities exe) for my machine (VPCEB3C5E). The latest versions I could see online (Sony sites) all appear to be the same versions as those already installed on my machine.
However, I tried one final, simple action and it fixed my machine:
I used the VAIO Care Recovery and Restore programme
(from the
start menu),
selected the Recovery option – Reinstall Applications
and Drivers – and re-installed the Battery Checker (check box option).
This fixed the problems with the battery management
where the machine suddenly crashes without adequate warning when the battery is discharging. The
battery now shows a steady discharge from 100% down to zero (remember, before it discharged quickly down to 50% and then from 50% to zero in the last 4 minutes). It also charges back up at a steady (safe) rate rather than rapidly.
Unfortunately, my battery is now damaged but Sony Support do not want to know.  In
the several weeks while the Sony software was not working properly the battery had been rapidly re-charged, over-charged and is now damaged.
The previous battery life of over 2.5 hours in normal use (let alone test conditions
doing nothing) has been reduced to less than an hour since the 64-bit Windows 7 SP1 installation.
Things
cannot still be fully correct with the Sony battery management software because the
battery health status in the
VAIO Control Centre is still displaying
GOOD.
So Sony Support will not replace the battery, even though previously they contradicted themselves by saying I had to run industry standard tests - now when the tests show the battery is faulty Sony then go back to relying on
software that was the cause of the problem. Unbelievable !!!
Moreover, the Sony European Support guy escalated my case (5568077) and the response he got was this is a Windows 7 issue and
not a Sony problem ... Therefore, should I ask Microsoft for a new Sony battery even though it was the Sony software at fault? Even more unbelievable by Sony !!!!!!
So, all Sony VAIO Users - don't install Windows 7 SP1 and expect Sony Support to help.
Most of all - when the Sony VAIO battery management software ruins your battery, don't expect Sony to replace
it.
And now for a bit of a rant to make me feel better ... This was the first time I've bought a Sony - I've had dozens
of Dells over the years but thought I'd try a VAIO for a change ... Given my recent experience guess what my next machine will be? Sony may be making a small financial loss since the Tsunami and online PSP gaming / hacker problems, but with service like
this their VAIO losses will also be significant in the future - Sony just don't get that customers pay for and expect service when we buy a machine ... Idiots!
Cheers RB, England

Brightness not adjustable in Windows 8.1 Sony Vaio (formerly sleep issue)

AAAAAARGH. Whenever I hear the word VAIO my blood pressure rises. Model: VPCYB13KX/P (P=Pink) but the problem seems to be a universal oneMajor problems: cannot change brightness at all, closing the lid puts computer in non-responsive but 100% CPU state (judging by the CPU cooler fan turning on to max and enough heat radiating from the base of the laptop to fry an egg)OS: Windows 8.1 upgraded from a clean install of Windows 8 64 bit So, in my case I clean installed Windows 8 followed by 8.1. Vaio "care" (if that's what you want to call it) and all the ancillary junk was installed as well (much of it removed in trouble shooting). Before I did trouble shooting I had four major problems:1 FN keys (F5/F6) did not adjust brightness at all (still broken, and officially broken for the VPCYB series according to http://esupport.sony.com/US/p/support-info.pl?info_id=1380)2 FN keys (F3/F4) did not adjust sound (fixed, not sure when)3 Brightness could not be changed AT ALL (broken, fixed and now broken again by solution to sleep problem)4 Closing the laptop's lid would cause the computer to go into a "frozen" but active state out of which it couldn't be woken up (fixed by steps at end of post)5 Complaint during boot about missing file (see http://community.sony.com/t5/Windows-8/iolorgdf32-program-can-not-be-found-Skipping-Autocheck/td-p/161333 for someone else's description of problem) (not fixed; not bothered to try... seems like a minor problem compared to everything else)6 mf110u DLL missing dialogue box upon startup (see http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/mfc110udll-missing-windows-8-pro-updates-wont/9596536f-a405-4b1e-b8cf-b06e28b7fea4?msgId=28e1af2b-d536-4258-aea2-a1155cc6464b) (fixed) Re: 3 brightness. Before the sleep fix (billed as a brightness fix) was applied I was able to adjust brightness using the Windows brightness controls (one in the new interface and one in the desktop/traditional interface). Now I can't. Re: 5 and 6 My guess is that #5 and #6 have to do with the Vaio Care software (which seems to be someone else's software repackaged?). This laptop has been a support headache from day one, even under the 'clean' OEM Windows 7 Home Premium with Vaio drivers and software being the culprits 95% of the time (terrible QAQC). Until very recently I had problems with the wifi cutting out daily in Windows 7 Home Premium (only fixed when I clean installed Ultimate and used non-Sony driver for wifi... I should've stuck with 7 Ultimate and not boethered with 8). What others have been told would correct their brightness problem fixed my sleep problem (I can close the lid now) but it broke my brightness adjustment ability. I'm now stuck at 100% no matter what I do. PS These are the instructions for how to fix the brightness problem (and, to reiterate, it broke my brightness solution but fixed my sleep problem): 1.Launch Task Manager
2.Terminate two tasks
•esrv.exe
•esrv_svc.exe
3.Delete “sony_acpi_battery_input.dll” Under “C:\Program Files\Sony\VAIO Care\ESRV\sony_acpi_battery_input.dll”
4.Restart PC So, if anyone has a suggestion about how to get brightness working without breaking sleep please let me know. If I don't have any success fixing this I'm simply going to downgrade the laptop to Windows 7 Ultimate again and transfer my Windows 8 licence to my home built desktop machine (I was going to pick up a second licence but maybe I won't bother since I'll only need one).

I did try that IIRC but no luck. I've simply given up and gone back to Windows 7 because I don't have the luxury of devoting time to re-installing software when I've got toddlers screaming for my attention and work taking up the rest of my time. I haven't installed a single piece of Sony software on my Windows 7 install and so far only two things were not working: brightness control and a broken wifi driver. I fixed the driver (Sony doesn't provide a fix for the faulty wifi driver for the VPCYB13KX, nor does Microsoft) by installing a driver from the web (care of Atheros.cz). And, i haven't bothered to go after the brightness control because it's not as pressing an issue as the faulty wifi driver. Plus, I don't have any of the Sony bloatware slowing things down (installing an SSD at the same time may have had something to do with the speed up ;-). Plus, in many ways going back to Windows 7 simplifies my life big time since it is a computer that's being used by two people and Windows 8.1 makes accomodating the work flow of two separate people in one account difficult. Tangent... And, it means that at least one computer isn't subject to the prying eyes of Microsoft Live. I am becoming really leery of the amount of information that private companies (which means there is zero transparency) are able to collect and sell about private individuals through Windows 8.1, Mac OS X 10.9 and Google OS. If you happen to allow the wrong settings these OSes are able to track and store phenomenal levels of personal information (which police would never be able to find out about you without a warrant, let alone store in perpetuity). And, who knows if these OSes even honour your opt-outs. Or, if through coding errors they still continue to collect the data anyway.

Sony Vaio Webcam Not Working in windows 7

I have a Sony Vaio Model (VGN-CR507E) and I have recently put on the Windows 7 Evaluation Copy, Build 7100.
Everything seems to be in good order except for the Webcam. When I try to run msn, skype or any other webcam related programs it says that the webcam is in use by another program.
When I go to my Device Manager It says that the USB Video Device is installed and fully updated.
If someone could give me a step by step guide on how to fix this problem it would be much appreciated.
Thanks.

Hello,
First you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software.
Note: Drivers on the Windows Update site are directly provided by hardware manufacturers. Microsoft tests drivers in various environments before they are published; however, we cannot guarantee all drivers will work on all hardware platforms as there are too many different models, although their hardware ID are the same as the standard version. In some cases, due to hardware modifications by different manufacturers, the driver updates may cause some error.
If it does not work on your issue, I'd suggest you installing the Vista driver in Compatibility mode. Remove and rescan that hardware device in Device Manager, right-click on the driver executable/installer file -> Properties and select the Compatibility tab; click the checkbox before Run this program in Compatibility mode for option and select Windows Vista in the list-down box; then try installing the device driver via Run as administrator. In addition, you can use the Windows XP driver for testing.
Meanwhile, please understand that Windows 7 is a new operating system and whole driverstore has been reprogrammed; you might wait or push the device manufacturer to upgrade its driver. Thanks for your time and understanding!
For more details, please look at the first Sticky thread at the top of this forum.
What can I do if my hardware does not work?
This will give you some guidelines.
Good Luck!
Andy

HP Officejet 7610 randomly printing off center.

The header says it all, when printing one copy will be perfect, then the next comes out off center towards the right of page. Does it randomly whether printing one at a time or in multiples. Many more prints come out off center than not. Have updated firmware and drivers, still no luck. Printer is communicating wirelessly.

Hello , and welcome to the HP Community! I hope you have a pleasant experience with us. I understand you are having an issue with off center printing on your HP Officejet 7610 Wide Format e-All-in-One printer. I'd love to help you with this. The first thing I would suggest, would be to make a multiple page copy on the printer itself. This will tell us if the issue is being cause by the printer hardware. If the copies print without issues, then I'd recommend making sure you have the most recent version of the HP software installed for your printer. You can download the software here - HP Officejet 7610 series Full Feature Software and Drivers If the copies are still off center, than we are most likely dealing with a hardware problem and I have a few suggestions. Please follow the steps in this document to check for jammed paper or obstructions in the paper path:A 'Carriage Jam' Message Displays for HP Officejet 7610 Wide Format e-All-in-One Printer Series (H912) I'd also recommend uninstalling and re-installing the ink cartridges. You should also try to align the printhead manually from the front panel of the printer:From the Home screen on the printer control panel, touch the Right Arrow (), and then touch Setup ().Touch Tools, and then touch Align Printhead.Wait while the printer aligns the printhead and then prints an alignment page.Please respond to let me know if we have resolved your issue!Have a fantastic day.

Cannot load ipod mini software and use i pod

HELP I have a sony vai0 older computer. I am giving it to my sister. It has a wireless card that uses the same port as the Hi speed 2.0 card. I do not have the original cd to load the ipod software. I have to take out the wireless card to use the 2.0 network card that is required for transfer. What am I to do. I cannot find the link to download the software necessary to load the Ipod. I have however loaded the latest version of I tunes

It's not the software... millions of users have installed the same software on their iPod mini before you.
I'm not sure what the "5 steps" are, so if you did not try a Reset
http://support.apple.com/kb/ht1320 - How to reset an iPod with a Click Wheel
you should try that first. If you get back to being stuck at the Apple logo...
One possibility is data corruption on the iPod's tiny hard drive. Everything was still working OK as long as the old iPod software files on the iPod's hard drive stayed "as is." When the update tried to replace the old iPod software files, the existing data corruption made it unsuccessful. Now, the iPod cannot run its software.
You should try a Restore on the iPod. This will erase the iPod, re-install the latest software, and set it to default settings. Erasing will remove any data corruption, if that is the cause of the problem.
Restore is done in iTunes from the iPod's Summary screen. If the current problem does not allow the iPod to appear in iTunes, put it into Disk Mode first
http://support.apple.com/kb/ht1363 - iPod devices with a Click Wheel
If it goes into Disk Mode, connect it the computer and run iTunes. Hopefully, iTunes will see it and allow you to try a Restore.

When I open Itunes on my Sony Vaio with windows vista all of the playlists are gone. All music is still there, just no playlists

My ITunes playlists are missing when I open ITunes on my Sony Vaio. The computer has Windows Vista as an operating system. All the music is still in the library but all playlists are gone. Any ideas?

There is some Sony media management software often preinstalled on Vaio systems that causes a conflict with iTunes saving its library database file. See this Apple support article:
http://support.apple.com/kb/TS2715
and Redkeefy's post in this thread:
http://discussions.apple.com/message.jspa?messageID=8537277#8537277
Hope this helps.

GPU and CPU high temperatures on Sony VAIO VPCEA1S1E

Hi,
I have a problem with my Sony VAIO VPCEA1S1E (with Intel Core i3 330M and ATI Mobility Radeon HD 5145 inside). The temperatures of CPU and GPU are higher under Linux than under Windows. As a result the fan is much more noisy.
Under Windows
When the system is idle the temperatures are about:
GPU: 52-58°C
CPU1: 42-50°C
CPU2: 36-45°C
In System Monitor tool there are 4 CPUs displayed and two of them (CPU1 and CPU3) remain suspended most of the time (while CPU0 and CPU2 are running all the time). The cooling fan is silent. This is OK.
Under Linux
When the system is idle the temperatures are about:
GPU: 67-69°C
CPU1: 55-57°C
CPU2: 35-57°C
I use xf86-video-ati driver and 2.6.36.2-1 kernel version. I also use cpufreq and powertop output looks as follows:
PowerTOP 1.13 (C) 2007 - 2010 Intel Corporation
Collecting data for 15 seconds
Cn Avg residency
C0 (cpu running) ( 0,0%)
polling 0,0ms ( 0,0%)
C1 mwait 0,5ms ( 0,2%)
C2 mwait 2,0ms ( 2,3%)
C3 mwait 7,6ms (97,9%)
P-states (frequencies)
2,14 Ghz 4,8%
1,87 Ghz 0,1%
1199 Mhz 0,2%
1066 Mhz 0,2%
933 Mhz 94,4%
Wakeups-from-idle per second : 144,2 interval: 15,0s
no ACPI power usage estimate available
Top causes for wakeups:
32,2% ( 60,7) [radeon] <interrupt>
14,2% ( 26,8) kworker/0:1
12,4% ( 23,5) [kernel scheduler] Load balancing tick
10,1% ( 19,1) kworker/0:0
5,2% ( 9,9) [ahci] <interrupt>
4,1% ( 7,7) kwin
3,3% ( 6,1) konsole
2,9% ( 5,5) X
1,8% ( 3,3) [acpi] <interrupt>
1,8% ( 3,3) plasma-desktop
1,7% ( 3,3) [ehci_hcd:usb1, ath9k] <interrupt>
1,3% ( 2,5) kworker/u:5
1,2% ( 2,3) mysqld
1,2% ( 2,3) [kernel core] hrtimer_start (tick_sched_timer)
1,1% ( 2,0) [kernel core] clocksource_watchdog (clocksource_watchdog)
0,8% ( 1,5) kopete
0,6% ( 1,2) nepomukservices
0,5% ( 1,0) krunner
0,5% ( 0,9) ksysguardd
0,4% ( 0,7) hald-addon-stor
0,2% ( 0,5) virtuoso-t
0,2% ( 0,5) dolphin
0,2% ( 0,4) NetworkManager
0,2% ( 0,4) [kernel core] __enqueue_rt_entity (sched_rt_period_timer)
0,2% ( 0,3) kworker/2:2
0,2% ( 0,3) gpg-agent
0,2% ( 0,3) hald
0,1% ( 0,3) flush-8:0
0,1% ( 0,3) akonadiserver
0,1% ( 0,2) kded4
0,1% ( 0,2) [kernel core] dev_watchdog (dev_watchdog)
0,1% ( 0,2) init
0,1% ( 0,1) wpa_supplicant
0,1% ( 0,1) rtkit-daemon
0,0% ( 0,1) [sky2@pci:0000:04:00.0] <interrupt>
0,0% ( 0,1) kworker/u:4
0,0% ( 0,1) bash
0,0% ( 0,1) knetworkmanager
0,0% ( 0,1) gconfd-2
0,0% ( 0,1) sudo
0,0% ( 0,1) watchdog/0
0,0% ( 0,1) watchdog/1
0,0% ( 0,1) watchdog/2
0,0% ( 0,1) watchdog/3
0,0% ( 0,1) akonadi_control
0,0% ( 0,1) rpcbind
0,0% ( 0,1) hddtemp
An audio device is active 100,0% of the time:
hwC0D0 Realtek ALC269
A USB device is active 100,0% of the time:
/sys/bus/usb/devices/2-1
Suggestion: Enable Device Power Management by pressing the P key
Suggestion: Enable USB autosuspend for non-input devices by pressing the U key
Suggestion: increase the VM dirty writeback time from 5,00 to 15 seconds with:
echo 1500 > /proc/sys/vm/dirty_writeback_centisecs
This wakes the disk up less frequently for background VM activity
Suggestion: enable the power aware CPU scheduler with the following command:
echo 1 > /sys/devices/system/cpu/sched_mc_power_savings
or by pressing the C key.
Suggestion: Enable SATA ALPM link power management via:
echo min_power > /sys/class/scsi_host/host0/link_power_management_policy
or press the S key.
Suggestion: Disable the unused WIFI radio by setting the interface down:
ifconfig wlan0 down
Suggestion: enable HD audio powersave mode by executing the following command:
echo 1 > /sys/module/snd_hda_intel/parameters/power_save
or by passing power_save=1 as module parameter.
Suggestion: Enable the CONFIG_INOTIFY kernel configuration option.
This option allows programs to wait for changes in files and directories
instead of having to poll for these changes
Recent USB suspend statistics
Active Device name
100,0% USB device 2-1.6 : RF USB Receiver (A4Tech)
100,0% USB device 1-1.6 : Broadcom Bluetooth Device (Broadcom Corp)
100,0% USB device 1-1.2 : USB 2.0 Camera (SuYin)
100,0% /sys/bus/usb/devices/2-1
100,0% /sys/bus/usb/devices/1-1
100,0% USB device usb2 : EHCI Host Controller (Linux 2.6.36-ARCH ehci_hcd)
100,0% USB device usb1 : EHCI Host Controller (Linux 2.6.36-ARCH ehci_hcd)
Runtime Device Power Management statistics
Active Device name
0,0% 04:00.0 Ethernet controller: Marvell Technology Group Ltd. Device 4381
0,0% 03:00.4 SD Host controller: Ricoh Co Ltd Device e822
0,0% 03:00.0 SD Host controller: Ricoh Co Ltd Device e822
0,0% 02:00.0 Network controller: Atheros Communications Inc. AR9285 Wireless Network Adapter (PCI-Express)
0,0% 01:00.1 Audio device: ATI Technologies Inc RV710/730
0,0% 01:00.0 VGA compatible controller: ATI Technologies Inc M92 [Mobility Radeon HD 4500 Series]
0,0% 00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller
0,0% 00:1d.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller
0,0% 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio
0,0% 00:1a.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller
Devices without runtime PM
3f:02.3 Host bridge: Intel Corporation Core Processor Reserved
3f:02.2 Host bridge: Intel Corporation Core Processor Reserved
3f:02.1 Host bridge: Intel Corporation Core Processor QPI Physical 0
3f:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0
3f:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder
3f:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-core Registers
03:00.1 System peripheral: Ricoh Co Ltd Device e230
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller
00:1f.0 ISA bridge: Intel Corporation Mobile 5 Series Chipset LPC Interface Controller
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge
00:1c.5 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 6
00:1c.2 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 3
00:1c.1 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 2
4 more devices without runtime PM ommitted
Recent audio activity statistics
Active Device name
100,0% hwC0D0 Realtek ALC269
Recent SATA AHCI link activity statistics
Active Partial Slumber Device name
I've also tried using Power Management tips for Radeon from Arch Wiki but the only option I could set in /sys/class/drm/card0/device/power_method file was dynpm and it made no effect.
It seems to me that the main problem is power management of the Radeon card as it interrupts CPUs very often and heats most. I suspect that the CPU temperatures may be increased because of the Radeon ones (but I may be wrong).
I hope someone can help with the issue...
Last edited by deluminathor (2011-01-02 16:49:18)

Mektub wrote:Installed catalyst and surprise! The temperature is now 65 while computing and the fans are much quitter .
I tried replacing xf86-video-ati with catalyst driver and it helped indeed Thanks Mektub!
@kismet010: Did you run aticonfig --initial (as root) after installing catalyst? It's very important. Before I run it the temperatures (and fan noise) were the same as with xf86-video-ati. Actually there are some more configuration steps that have to be taken after installing catalyst - check ATI Catalyst @ ArchWiki.
Now I'm bothering with dual head configuration because catalyst incorrectly sets the primary screen (i.e. the other way round as xf86-video-ati does) but it's for another thread.

Loading Officejet 7610 software caused Sony Vaio XP to crash

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