Local Apple Stores/Repair will not honor battery recall.
I put my serial numbers 12" PB and battery in to this page https://support.apple.com/ibook_powerbook/batteryexchange/index.html and the response clearly indicates that I am eligible for the battery exchange, but the Apple store at Siam Paragon in Bangkok (run by http://www.copperwired.co.th), Thailand will not honor the recall and wants me to pay. Customers are not even supposed to have to drop off their old batteries first but I was asked to and now have had not battery for more than a week! I cannot find a way to get help from Apple.
Well, as I said, try calling AppleCare. Any person you end up speaking with, you can take your problem to them and explain what took place. I'm sure they will help you from there.
I thought maybe there was an actual Apple Store in your area. There are some in Great Britain, so that's where I was coming from.
But yeah, your best bet is dealing with the real Apple themselves. Since those drop-off centers, even if they are Apple Authorized, won't give you the same answer/help as going straight to Apple.
Give AppleCare a call. Or even, that number for placing orders and when they ask, tell them what your problem is and they should redirect your call to the right person. (Now that I remember, that's what I did. 1-800-MYAPPLE. I told them I was trying to order a battery replacement under the recall, and that's how I got connected to the right people. Funny how your memory gets clearer at the last minute).
Good luck! Wish I could be of more direct help to you.
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hi , i bought this phone from Dallas , TX on 22 jun 2012 , right now I am in india .
My phone Accidentally fall in water tub. And now is not working .
For iphone replacement ,I went to local apple store in Pune (India). but these guys are not helping me . And they are not ready to replace my phone .
I also tried contacting local apple employee named " RATI KALE " , but didn’t got any positive response.
I provided them apple invoice, passport, visa details, my air ticket details. but still they are not ready to help me . My phone details are as below :
Serial No:C8*******T9Y , IMEI : 01*************995
Please help me in replacing my phone.
<Personal Information Edited by Host>Your warranty is only good in the US where you bought the phone. You will need to contact Apple Support in the US to arrange to return your phone to the US for repair. You should also inquire as to whether they will be able to return the phone to you in India.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support. -
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Apple Retail Store - Genius Bar -
Recently, my Iphone shuts down at 50%+ bettery. My local Apple Store told me that the bettery was tested problem and needs to be repaired or changed. Since the phone is still under a year warranty, I was suggested to return it to the US Apple Store for help. Please let me know if I can send it to any store in the US or the store where I bought. Also, I don't find the email receipt. Will it be a problem for repair? Your quick response will be very appreciated. Thank you.
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If you had a valid problem covered under the Warranty or AppleCare, they would swap it out for an identical item (including same color). -
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tracy252 wrote:
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Hire a lawyer. -
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Hello to you in the company Apple. I am having a problem in the Apple Store ID does not allow me to work on the Apple Store I hope that you will help. You have sent you yesterday and today I want to call the phone number for Mei you and explain to you why with many thanks
Sorry, but you can't reach Apple here. This is a user to user forum and Apple does not follow these discussions.
Try this link to contact Apple directly:
Apple - Support - iPhone - Contact Support
Did you already have a look at this page?
App Store Frequently Asked Questions (FAQ) -
Hey guys,
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OK. Did you have a question? Do you use the "Contact Us" link at the bottom right hand corner of this page?
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How much space is used by your Other? You may be able to reduce.
How Do I Get Rid Of The “Other” Data Stored On My iPad Or iPhone?
http://tinyurl.com/85w6xwn
How to Remove “Other” Data from iPhone, iPad and iPod Touch
http://www.igeeksblog.com/how-to-remove-other-data-from-iphone/
With an iOS device, the “Other” space in iTunes is used to store things like documents, settings, caches, and a few other important items. If you sync lots of documents to apps like GoodReader, DropCopy, or anything else that reads external files, your storage use can skyrocket. With iOS 5/6/7, you can see exactly which applications are taking up the most space. Just head to Settings > General > Usage, and tap the button labeled Show All Apps. The storage section will show you the app and how much storage space it is taking up. Tap on the app name to get a description of the additional storage space being used by the app’s documents and data. You can remove the storage-hogging application and all of its data directly from this screen, or manually remove the data by opening the app. Some applications, especially those designed by Apple, will allow you to remove stored data by swiping from left to right on the item to reveal a Delete button.
What is “Other” and What Can I Do About It?
https://discussions.apple.com/docs/DOC-5142
iPhone or iPad Ran Out of Storage Space? Here’s How to Make Space Available Quickly
http://osxdaily.com/2012/06/02/iphone-ipad-ran-out-of-available-storage-space-ho w-to-fix-quick/
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http://osxdaily.com/2012/04/24/6-tips-free-up-storage-space-ipad-iphone-ipod-tou ch/
Also,
How to Clear Message/iMessage Cache on iPhone & iPad And Reclaim Lots of Free Space
http://www.igeeksblog.com/how-to-clear-message-imessage-cache-on-iphone-ipad/
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Hi I went to an Apple store in sydney regarding a battery problem on my Iphone . All the think its the phone settings but my question is what the point of giving the facilities in phone if we are not suppose to use those?
Your question/request is incomprehensible.
This much can be understood:
You have an iPhone (model unknown)
You have some sort of battery issue (exact kind unknown)
You went to the Apple Store in Sydney (presumably, Australia)
You did not achieve satisfaction on said visit.
So, throw a shrimp on the barbie while you explain yourself, mate!
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