LOCAL CALLING AREA FOR HOME PHONE (landline)

Verizon has not resolved my issue with my ability to call ONE of my LOCAL CALLING AREAS.  They have passed me NUMEROUS times over and over to many different problems and have not resolved anything.  They say they cannot hold on the line while they wait for a supervisor, I keep hearing i will be called back, and do not get any calls back.  They "say" they are working with me and a supervisor, and yet still nothing.  I contacted the Local Access Transport Area (LATA) and have been told that the numbers I am trying to reach ARE local. Also, I have NEVER had any problems reaching these numbers in the past and ALL OF A SUDDEN 1 out of the 7 local calling areas I cannot call. The local calling area HAS NOT changed and never will according to LATA.  One of the reps had the nerve to tell me that another of the "local calling areas" I have is regional, so I had to burst her lil "tell me anything to shut me up" bubble, that she was not gonna feed me that line of **bleep** seeing how I just got off the phone with someone in that area.  Verizon seems to be feeding me a lot of **bleep** to try and silence me or so they dont have to try and figure this out. (cause apparently they cant) I have been dealing with this for over a week, many Reps, many repair techs and NOTHING. The repair Techs (automated recording) calls me back and says We cannot find the problem but your line is working properly.  ARE YOU KIDDING ME!!  DUH!  NOW, I have no choice but to contact Consumer Affairs and file a complaint, and I have also been advised to contact the BBB and local television station so that they can run a story.  WHAT TO DO NOW!!!

Hi GimmieDps,
I'm sorry you are having difficulty with your calls from home. I have escalated your concern and an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Regards,
SunshineF

Similar Messages

  • ANOTHER Step BACKWARDS - NO, You CANNOT SEE Your LOCAL Calling Area ONLINE !!

    Why check your LOCAL calling area? TO SAVE Yourself MONEY. If you can check the calling area quickly, you can tell if it will be a TOLL CALL. Sure, this is not an issue depending on your calling plan. It is to a lot of folks like me; and you may be calling from a different phone at times.
    Up until at least January 2008 you could EASILY determine your LOCAL CALLING AREA on Verizon's website by entering your phone number. The link WAS
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    Their is A LOT OF JUSTIFICATION for CONSUMER REPORTS to give its highest ratings to Verizon's SERVICES...... WHILE AT THE SAME TIME RATING THEIR CUSTOMER SERVICE "DREADFUL". 

    Hi GimmieDps,
    I'm sorry you are having difficulty with your calls from home. I have escalated your concern and an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
    Regards,
    SunshineF

  • What Prefixes Are Included In My Local Calling Area?

    I am in the former GTE service territory, specifically, the Elsinore Main California exchange.
    On Friday, December 11, 2009, I spoke with a service representative and a supervisor (who admitted that she was "filling-in" and is really an hourly employee), who are in the soon to be divested Everett, WA call center.
    I was calling to find out what prefixes are included as part of my local calling area, specifically ZUM 1 AND ZUM 2 (some also call it Zone 1 and Zone 2, but the correct designation in most southern California service areas of Verizon is ZUM).
    Both representatives had no idea what a "ZUM" is, and the "supervisor" said she had never heard of the term ZUM or Zone.
    What made me upset is that I was told that they (Verizon) did not have this information, and I would have to contact the CPUC (California Public Utilities Commission) to obtain this information as Verizon's staff would not have it.
    My reply was how would Verizon not have the information, because they would need the ZUM prefix list for each exchange so they could bill correctly.
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    The "supervisor", said yes, because Verizon would not know what prefixes are included, and relies upon the CPUC to review the calls from Verizon's exchanges and prefixes so that Verizon can bill their customers each month, and this has been the process for many years (according to the "supervisor").
    I kid you not, this what was said to me by the Verizon representatives, and I shoulld have advised the employees that I was recording the call. It would have been a great play for You Tube. What a bunch of (edit)  from these two Verizon call center representatives!
    I'm glad Verizon is divesting the Everett call center along with other assets to Frontier, as people like these should not be employed by Verizon, in fact, they should be terminated for cause. Good luck to Frontier with the Everett call center.
    Using Verizon's web site when trying to determine what prefixes are in my local calling area (ZUM 1 AND ZUM 2), you are directed to use the following two "very helpful" (my words...lol) links for information...please try for yourselves:
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    Zone Usage Measurement (ZUM) Information
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    Great Information Verizon!! Both are dead links.
    Anyway, point me in the direction where I can obtain the current and accurate prefixes that can be called without charge to ZUM 1 and ZUM 2, and with a charge to ZUM 3 for my exchange and prefixes. DO NOT point me to a white pages directory because that is already outdated (and I do not have a white pages directory).
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    Solved!
    Go to Solution.

    Home Exchange, Zone 1 and 2 are Local Calling
    Zone 3 (ZUM) 13-16 Miles:
    PEAK PERIOD RATES: Day 8A-5P   M-F
                              1st Min of Use       Addl Min of Use
                                   $.10                          $.04
    OFF-PEAK RATE PERIOD: Evening 5P-11P M-F
                                   $.07                          $.028
    OFF-PEAK RATE PERIOD: Night 11P-8A M-F; SA, SU, & HOLIDAY - All Hours
                                   $.04                          $.016
    COMMUNITY ---NPA ---NXX ---ZONE  -----
    ELSINORE ---951 --- 226 245 253 285 471 579 609 674 678 805 --- Home Exch
    LAKEVIEW-NUEVO --- 909 --- 251 --- Zone 3
    LAKEVIEW-NUEVO --- 951 --- 878 916 928 --- Zone 3
    MURRIETA --- 909 ---3 32 --- Zone 2
    MURRIETA --- 951 --- 200 219 239 249 304 440 445 461 473 600 671 677 691 696 698 704 813 816 834 837 894 970 973 ---Zone 2
    PERRIS --- 909 --- 330 --- Zone 2
    PERRIS --- 951 --- 210 229 230 238 259 287 345 378 385 436 442 443 490 550 570 575 581 591 623 657 722 796 940 943 956 --- Zone 2
    RANCHO VIEJO --- 949 --- 259 269 284 292 303 326 350 446 480 584 625 702 728 874 --- Zone 3
    SUN CITY --- 909 ---508--- Zone 1
    SUN CITY --- 951 --- 244 246 301 566 639 672 679 723 746 821 --- Zone 1
    TEMECULA --- 909 --- 298 507 668 828 --- Zone 3

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