Local calling when CCM is in another state

Question

My CallManager cluster is in my office, and I'm trying to set up some phones in another office in another state over a WAN link. The phones are going to register with my gateway in my office, but the users in the remote office want to be able to dial local calls in that state. Has anyone set up something like this? I'm assuming I would need to set up a separate partition and CSS and route the local calls over our long distance trunks, but I don't know how to make this seamless to the end user. Thanks.

Answer 1

you're on the right track, what you're trying to do is very common. toll bypass is the name of this, the way you need to configure it is to have a route pattern for the phones at the remote location that will use the local gateway to route the calls, if the main site will use the PSTN to route the calls and a local GW users from that site should reach another route pattern which uses the local GW
if you mean users want to do 7 digit dialing while you need 10 digits to route the call, all you need to do is create a route pattern for remote users and use the called party transformation mask to add the 3 digits or use the prefix field to add the digits
HTH