Local Copy of Adobe Story To Start

When executing I get a message box that says "Adobe Story Updating An unexpected error occurred. Error# {0}" under the Story window. No functionality is enabled on the Story window.
I've tried uninstalling and reinstalling several times, including deleting the AIR directory in AppData/Roaming before installation.

Is there a log file that would have more information? I have Master Collection and it didn't install Story or its version was where the problem started. Since I uninstalled and reinstalled that info is lost.
AIR and Story shouldn't have a problem with a security product. In my case, just Avast.
Is there a directory or registry entries that Story keeps info that may be corrupt?

Similar Messages

Adobe Story getting started

I would like to install adobe story on my computer. What should I do to download the program and start using it? Is there a monthly payment or just the product purchase?

Hello,
please try http://www.adobe.com/cfusion/search/index.cfm?term=adobe+story&loc=en >>> https://creative.adobe.com/products/story-plus.
But at the moment it seems the server might be too busy.
Good luck!
Hans-Günter

SDK Trunk. Update my local copy has started asking for username/password

SDK Trunk. Update my local copy has started asking for username/password
these has been happening on and off for a few days now.
when i click update on my local copy of the sdk ready to do my morning build I've started to be asked for a username and password. I do have a username and password for sandbox and patching etc but entering this has no effect.
are there times of day when the trunk is locked or something like that? This is not happening all the time but it is several times a day.
has anyone any idea why this is happening
Ive don e all the usual things, clean my local version, grabbed a totally new version etc
im on windows using TortoiseSVN(which is always using a current build)
cheers
g

Ive had this same issue on and off across all the open source svn
im yet to find any pattern apart from the fact that the auth error only ever shows the root of the svn request.
Ie http://opensource.adobe.com/svn/opensource/
Now im not sure if thats just the way the reporting ui works of if it indicates that somewhere in the update it starts to trigger the url rot and thats where the auth request gets triggered. This may be total nonsense. Just a thought.

Adobe Story won't start

Hi, I'm a new subscriber and am kinda alarmed by the first non-Photshop thing I try to use, doesn't seem to work.
I'm trying to connect to Adobe Story, and when I log in and connect, the screen goes gray, there's the little "Adobe Story" dialog with a moving meter between-- and nothing else ever happens.
This is Chrome on a Mac (10.8.3).
Now, toggling on Developer Tools on Chrome and letting it run through has the last action as:
https://story.adobe.com/profile.php?locale=en_US&code=<big string>
showing up with a cancelled status (Though I did not actually cancel anything), after 3 redirects giving a 302 Moved Temporarily.

Hi,
Sorry for the inconvenience. Can you please try another browser (safari or firefox) and see if it works. Clearing cache on Chrome should also fix it (http://www.wikihow.com/Clear-Your-Browser's-Cache). Let us know if you still face an issue.
thanks
Sandeep

CS5.5 Unattended Installation, Problem with Adobe Story Install

Hello,
I am working on a silent installation package of Adobe CS5.5 Master Collection. I used AAMEE to create a silent setup with settings etc.
This works fine except for one of the extra exceptions. I have troubles installing Adobe Story silently. Here is the the installer logfile
2012-02-14:11:54:19] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -silent -eulaAccepted -programMenu AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:19] Invoking Application Installer for combined install
[2012-02-14:11:54:19] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:19] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:19] No installed runtime detected
[2012-02-14:11:54:20] Unpackaging file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air to C:\Users\w15075a\AppData\Local\Temp\flaECCA.tmp
[2012-02-14:11:54:21] Application signature verified
[2012-02-14:11:54:21] Unpackaging/validation complete
[2012-02-14:11:54:21] Converting unpackaged application to a native installation package in C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp
[2012-02-14:11:54:21] Native installation package creation succeeded
[2012-02-14:11:54:21] Starting silent combined runtime and app install.
Installing runtime version 2.5.1.17730.
Installing app chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1 version 3.4.980 to C:\Program Files (x86)\Adobe using the source file at file:///C:/Program%20Files%20(x86)/Common%20Files/enteo/RepositoryCache/50864/rev/1/Exter n$/Data/Exceptions/AdobeHelp/AdobeHelp.air
[2012-02-14:11:54:21] Installing msi at C:\Users\w15075a\AppData\Local\Temp\AIRDD11.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
[2012-02-14:11:54:24] Installing msi at C:\Users\w15075a\AppData\Local\Temp\flaF073.tmp\setup.msi with guid {1E9362FB-5844-A463-42F9-F45B29B11024}
[2012-02-14:11:54:26] Application Installer end with exit code 0
[2012-02-14:11:54:26] Subprocess app installer succeeded
[2012-02-14:11:54:26] Runtime Installer end with exit code 0
[2012-02-14:11:54:31] Runtime Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -silent -eulaAccepted -programMenu AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Invoking Application Installer for combined install
[2012-02-14:11:54:31] Launching subprocess with commandline C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp\Adobe AIR\Versions\1.0\Adobe AIR Application Installer -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Application Installer begin with version 2.5.1.17730 on Windows 7 x86
[2012-02-14:11:54:31] Commandline is: -runtime C:\Users\w15075a\AppData\Local\Temp\AIRC5B.tmp -silent -withRuntime -url -programMenu -eulaAccepted file:///C:/Windows/AdobeStory.air
[2012-02-14:11:54:31] Installed runtime (2.5.1.17730) located at C:\Program Files (x86)\Common Files\Adobe AIR
[2012-02-14:11:54:31] Unpackaging file:///C:/Windows/AdobeStory.air to C:\Users\w15075a\AppData\Local\Temp\fla1ADB.tmp
[2012-02-14:11:54:31] Got an unexpected fatal error while unpackaging: [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2032" errorID=2032]
[2012-02-14:11:54:31] Application Installer end with exit code 7
[2012-02-14:11:54:32] Subprocess app installer failed (7)
[2012-02-14:11:54:32] Runtime Installer end with exit code 7
Any Ideas? I checked permissions etc., everythings seems to be ok.
Cheers,
MrBrack

Uninstall each and every bit of Adobe software on the system, including Adobe Reader etc., then try again. You may also need to delete the caps.db in C:\Program Files (x86)\Common Files\Adobe\caps.
Mylenium

How do I update a licensed local copy of Lightroom 5.7?

I shoot with a Leica, and Leica owners receive licensed local copies of Lightroom with the purchase of our camera bodies (lucky us? I'm sure the price is built in!)
I gave the Photography Creative Cloud a try, but I don't have use for Photoshop and the CC version of Lightroom caused frustrating conflicts with the existing licensed copy on my Macbook Pro.
When I attempt to update my local copy of Lightroom 5.7, I go to "Help" > "Check for updates..."
A window appears titled "Lightroom Update Available" and it lists the new software's features. HDR Merge in particular looks like something I might like to try.
When I click the "Download..." button, no download starts. Something really funny happens.
My internet browser opens and navigates to the product sales page for Adobe Photoshop Lightroom CC.
How can I download the update to a local licensed copy without a subscription to the Creative Cloud?

OK, wasn't entirely clear. Adobe also posts updates on these pages:
Adobe - Lightroom : For Macintosh
Adobe - Lightroom : For Windows

Adobe Story

Whenever i try to open Adobe Story it tries to install an update but always fails and tries again. What should i do?

Hi,
It will really help us resolve your problem if you can send us the installer logs. Here is how to fetch the logs:
Mac:
1. Open the Console application from the Applications/Utilities folder.
2.       Select System.log from the log list on the left.
3.       In the String Matching filter field, type Adobe AIR.
4.       Select all, and then copy and paste into a text file.
Windows:
1.       Ensure that viewing hidden folders is enabled.(You can find instructions on Microsoft's site: Windows 7, Vista, XP)
2.       Navigate to the following folder (replace user name with your login name):
Windows 7: C:\Users\user name[AppData]\Local\Adobe\AIR\logs
    Vista: C:\Users\ user name[AppData]\Local\Adobe\AIR\logs
    XP: C:\Documents and Settings\user name\Local Settings\Application Data\Adobe\AIR\logs
3.        Send 'Install.log' to us or open the log file with a text editor and select all/copy paste and send us the .txt file.
Send us the logs by mailing at Dl-AdobeStory-Support<at>adobe<dot>com .
thanks
Sandeep

Who can one talk to at corporate on Adobe Story?

I need the phone number of Adobe corporate in the U.S. to discuss matters. Please provide. Thank you.
DRGM

Mr. Kopriva I was told weeks before you had contacted me. Thankfully I have recorded everything, have the complete history of things. Helen at corporate has told me you told her you tried contacting me before this time so your email is extremely late. Helen also told me you tried to correct things. You also have earlier emails and my comments on the forum about the problems so you did not look at all my responses. This heavy handed response and prevention of me to access to my stories is just another issue. I get emails from everyone having similar problems. I cannot log on to online and Adobe team has known this for months. Not everyone understands what the tech's are saying and after trying to do as instructed it did not work for some reason. I am about to contact all local writers, the screen writers guild, software review companies, your corp offices by showing up in my wheelchair outside your offices, with a sign about what has happened and which can happen to anyone, competitor software companies of "Story" live, etc., your treatment and then prevention of people getting to their work, stories is monstrous and everyone needs to know. So just keep ignoring a 5 minute solution to show you don't care about people. I've asked for months for some help, by phone to direct me through a problem you have with your software. You (Adobe team) with your inability to accept criticism for a beta product and contempt for americans is tiresome. Again my number is 480-782-8079 so I can get my stories off your software, saved and accessible for me, to me immediately, you can't take constructive criticism and no one dare have hardware problems because you software geeks don't give a damn about us.
Date: Thu, 22 Sep 2011 09:49:17 -0600
From: [email protected]
To: [email protected]
Subject: Who can one talk to at corporate on Adobe Story?
    Re: Who can one talk to at corporate on Adobe Story?
    created by Todd_Kopriva in Adobe Story - View the full discussion
What exactly is the issue that you need help with? If you ask here, perhaps we can help you.
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/3932135#3932135
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/3932135#3932135. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Adobe Story by email or at Adobe Forums
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

Adobe story stuck at "ST STORY" and is not loading

I am trying to use adobe story free for the first time. Joined adobe cloud. Uploaded latest flash. Cleared all cash.
can load in, but when hit get started the screen has "ST ADOBE STORY" and a orange bar like it is loading, but does nothing else.
one post suggested trying a different browser, I was using chrome. I use IE, and it immediately went to the same place. it skipped join, sign in .....

- First update the flash player plugin ( http://get.adobe.com/flashplayer )
and then make sure that your browser is able to display flash content. To check this you can visit this site: Adobe - Flash Player
Here you should be able to observe the 'Version Information' box.
Now visit Adobe Story again in the browser and login.
The 'St Adobe Story' animation page is a place-holder page while browser is downloading the Adobe Story application in the background. (application is of nearly 3 MB in size)
- If you are still stuck on that page after few minutes then you can try the following to make sure that this is not an issue related to cache/cookies.
   - Open New Private Browsing Window of the browser ( In Chrome the option is 'New Incognito Window' )
   - Visit Adobe Story in that window, login and wait few minutes for application to load.
   - If you are able to login in this window then please clear your browser's cache and cookies (How do I clear my web browser's cache, cookies, and history?)
- If it is still stuck, then please try to update your browser. ( or may be install a new browser, say firefox, and try on that one )

Adobe Story Script integration with Premiere Pro Doesnt allow me to embed the script

Goal: Embed an Adobe Story Script into Premiere Pro. (mac)
Method: I have a video with a verbatim transcript.
I inport the transcript into Adobe Story and save it in the proper Adobe Story File extension (.astx)
I save it to the Adobe cloud and I have also exported it to my desktop.
I launch Premiere Pro and import the video that I have transcribed.
The I try one of 3 ways to get the script to the video in PP.
The first steps are the same as below:
I go to Adobe Story and log in from within PP.
I locate the file.
I add a Scene.
I make sure the scene is the same as it is within PP
then...
1.
I drag and drop it onto the Movie file.
Nothing appears within the Embed Adobe Story Script Meta Data field.
2.
I click on Analyze and the Embed Adobe Story Script script checkbox remains greyed out (Unable to select it)
If I click Analyze then PP will analyze the script (does a decent job) but this is NOT what I want. I want to attach the verbatim script to the video which is why I have it transcribed.
3.
Right click on the movie file within PP and the contextual menu allows me to attach a script.
I locate my downloaded .astx file on my Mac and select it.
Still nothing appears within the Embed Adobe Story Metadata field.
I have worked with Anand from support who suggested I post this question here.
I dont know if there are only certain Adobe templates for which this will work (ie TV script, Film etc)
He suggested that this would most likely work only for the .mov file formats, but then discovered that it should work even for .mp4 files.
In any case - if anyone has any thoughts, ideas, or has experience with this It would be greatly appreciated.
Jon
17 Views Tags: premiere proContent tagged with premiere pro, adobe story scriptContent tagged with adobe story script, embed adobe story script into premiere proContent tagged with embed adobe story script into premiere pro
Translate

You need to ask in Adobe Story and/or http://forums.adobe.com/community/premiere/content
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Cannot download Adobe Story Desktop Application

Hello, and thank you in advanced. I'm getting started in writing and was thrilled to find Adobe Story, so much so I upgraded to Adobe Story Plus along with the Creative Cloud. Then, a desktop applocation? The one thing that was missing!
So, when I go to download the Desktop Application I am prompted that I will need to install Adobe Air as well, as it is required for the installation. I have Adobe Air but I hit install anyways. It completes the progress bar and then switches to a dialoge stating: A download error occured. Try to download again?
In response I try multiple times more. Sometimes it doesn't even complete the progress bar and just skips to the failure notification. I've uninstalled and reinstalled Adobe Air. I've logged in and logged out. I've waited several days between my attempts and I always get the same result.
If there's anything you guys can do it will be greatly appreciated. Thank you so much!

Hi,
There is an issue with Adobe AIR installation with Chrome browser.
Can you please try with some other browser, say firefox/safari
Thanks
Rohit
Adobe Story Team

How to run Adobe Story in Firefox

Hello,
I'm a purchaser of Creative Suite 5.5, which installed Adobe Story at the time. I also run Chrome as my browser.
I'm trying it out for the first time but find that I cannot use Backspace or Delete keys.
Searching through this forum yielded the advice that I use Firefox, instead of Chrome.
However, I'm uncertain how to run Story in Firefox. I don't run Story from a browser... I just choose it from my Start menu and it launches Adobe Story.exe.
Please don't tell me I have to change my default browser. It would be inconvenient to do so for one application.
Thanks for any help you can provide,
Rick Gates

AdobeStory.exe is actually the desktop application of Story. But, you can also use Story on a browser. Just launch the browser (firefox in this case) and go to story.adobe.com. You don't need to change your default browser.
Thanks

Adobe Photoshop Album Starter Edition vs. Picasa?

Hi everyone..
I have just installed Adobe Photoshop Album Starter Edition 3.0 and I'm wondering about a few things. Bear with me here...
1. I use Piccasa strictly as a picture-viewer program. I'm not 100% happy with it, could anybody pursuade me and my curious friend, why I should switch to Album Starter? I would like that.
2. What I DO like about Piccasa is that it just view my pictures and do not copy them into a special piccasa-format. I have several file-formats in my picture-folder and I would like Album Starter to view all of them without changing the original location of the file, nor copy it, taking up a lot of disk-space.
3. Another thing I like about Picasa is that if I have changed, added or removed a picture in the original file-location it updates those changes when I launch the program.
4. I understand that there are several ways to view your photos. But can you also view and navigate your pictures through folders while you are in Album Starter? Because thats one thing I hate about Picasa, it just place all my folders on the side of the page, meaning it takes them out of their original folder and destroys the dept-folder-system I have made.
5. Does Album Starter have a nice search function?
If anyone could take the time to answer these very bad formulated questions, I would be very grateful.
- C.C.

1) PSA SE has better organizing tools [tags/collections] than Picassa. There is also a clear growth path if you want something more powerful [Photoshop Elements Organizer is compatible].
2) With PSA SE you keep your image files anywhere you want.
3) PSA SE has limitations in this area. You are encouraged to move files about from within the program.
4) I'm not sure that you'd prefer PSA SE in this respect. You are really encouraged not to think in terms of folders, as that is not a way to organize a large collection of images [say much more than 100].
5) It has various ways to search - what are you after? Using tagging intelligently means you very rarely need to search. [I have use this technology for 3 years and only used Search a handful of time.]

Tried to use adobe photoshop album starter edition 3.0 today and tell me to register

It tells me to register and i will get an email with a 'unlock' code shortly.
I open the email, it says' adobe photoshop album starter edition is no longer avaiable and that i should go to their website and find something else appropriate! I JUST WANT MY PHOTOS OFF ADOBE PHOTOSHOP ALBUM STARTER EDITION that i have already got but it wont let me in at all! i have heaps of photos of my kids as babies and all house and family stuff! WTF! please help if you have a solution. ive had this program over 2 yrs and ALL OF A SUDDEN. out of the blue i cant access it and its tellin me to buy a new version! JUST WANT MY PHOTOS!!!!!!!!!!!!! HELP

Starter Edition Answer
Friday, November 27, 2009
8:15 AM
It is a common misconception that Starter Edition 'stores', or copies, your files into it. But the program does not move or copy files at all, rather it scans your system's My Pictures directory, and generates miniature versions of your pictures (called thumbnails) so that you can browse a 'flat' list of thumbnails of your photos, overcoming the inconvenience of having to go into separate folders in Windows Explorer to have to find files.The thumbnails, as well as any tags, and Albums that you create in Starter Edition are all stored in the Photoshop Album catalog file, separate from your pictures, and your pictures remain where you originally copied them to your computer.
If you use Photoshop Album to subsequently download files from a digital camera or scanner, the default location where the program will create those files would be in the My Pictures>Digital Camera Photos folder. But if you do NOT use Photoshop Album Starter edition to download files from your camera, then you will find that folder empty.
The thumbnails in the Starter Edition catalog will exist, even if you decide to move or delete the original photos that were added to the program. This will cause files in the Photoshop Album catalog to become 'disconnected' from the original photos. To reconnect the files, you can use the File>Reconnect Missing files command to see if the program can locate the original files in a new location, and once again re-link the catalog thumbnails to the files they once referenced.
Since Photoshop Album has been discontinued, I recommend that folks find an alternative solution. One alternative that will preserve most of what you've created in Starter Edition is the Photoshop Elements 8 trial. Install that, and it will automatically convert the Photoshop Album catalog to a current format, and the program will not time out, as Starter Edition did. If you want to purchase more Editing power, you can also choose to purchase the full program, but it's not required.
If you are like many who have come to this forum wondering how you can get to your photos, now that the program has become locked or expired, don't worry; your photos have never been moved by Photoshop Album; they remain wherever you intially put them, on your hard drive. To get to them, you can navigate your file system using Windows Explorer. They are typically in your My Documents>My Pictures folder. Here is a handy How-To that you could refer to to find photos on your system, as well as some other tips for how you can use folders to keep your photos organized: http://www.microsoft.com/windowsxp/using/setup/maintain/filemgmt.mspx
Hope those tips help!
-Mark

Adobe Story Will Not Update

Hello.
I have been trying for the longest time to get back on to Adobe Story to continue working on a screenplay I am writing. But all I ever get when clicking on it is that it insists on updating. After it does that, Adobe Air says it's preparing to start loading then stops and a warning pops up, saying "Sorry, and error has occured. This application cannot be installed because this installer has been misconfigured. Please contact the application author for assistance."
When I click the CLOSE button, the whole thing starts over from the beginning: Adobe Story installs an update, Adobe Air pops up and loads something, then stops and the warning shows up. Then it repeats AGAIN. I once spent several hours on this with no change. What is this?
I noticed in the discussion forums that others are having problems on this. I don't want to delete Adobe Story because I do have a screenplay already in the works and am afraid it will all get deleted. This is not an option for me, that cannot happen. I also do not have the foggiest idea when I downloaded Story in the first place, so I can't be sure if it was before all the new updates or not. Although I thought it was, maybe it wasn't.
I need help on this severly. Please, please, please help me not lose my work. How do I get passed this?

Thank you but, since I did that when I try to sign in it says "ERROR: Sorry, your Story free subscription does not allow access to this application. Please upgrade your subscription." Then my options below are cancel or upgrade now. I don't want to upgrade. And I still don't know if my script is still there or not. A lot of times I've had to work on it offline. Even though I saved it, has it been deleted? Please tell me it hasn't been. I log on to my account on the adobe sight and all my work is gone. Same with the app version.
What do I do now? I've never had this problem before and it's a little frustrating, off putting and scary. (Scary as in I've lost all my work.)

Local Copy of Adobe Story To Start

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