Local fibre activation date keeps slipping who do ...

Who do I speak to about my local exchange as the fibre activation date slipping. Been promised by BT and openreach fibre services would launch in March 2011, but the launch keeps slipping back every three months and now to March 2013
Our exchange is in Leith Edinburgh. Our flat can not get Virgin Media (tried and failed) BT have assured us for months fibre is coming. Its not as if there aren't thousands of people in the area who don't want it!
I'd really like to know who to speak to other than Cust. Options who are very polite but unable to carry the matter forward!

this is an openreach issue not bt retail
try emailing [email protected]

Similar Messages

  • Activation date keeps slipping

    Hi,
    I am getting increasingly frustrated at the lack of information being given by BT in respect to FTTC. My exchange at Aberdeen Portlehen was meant to have been activated almost a year ago and I am still waiting.
    Whilst I appreciate there are technical challenges associated with a roolout of this scale I did register for updates from BT some one year ago and have not heard a thing from them.
    I di resort to getting in touch with my local councillor who has chased up a response from BT, sadly the response still does not provide a firem date for cabinet activation. Appearently there are 5 off cabinets to be hooked up to this exchange and three of which are already up and running. This does beg the question, why is the site now saying that the activation of my cabinet (Cab 4) has an activation date of 30/6, surely it does not take 4 months to hook up one cabinet. Please BT can you please answer when I will get a connection and when someone registers for updates is it not too much to ask that regular updates will be forthcoming.

    Hi tyco091162,
    Have you been using the BT Wholesale Database with your landline number/address to see if WBC FTTC is available to you?
    Your exchange Aberdeen Portlehen is FTTC ready and Accepting Orders in some places.
    I see you say it now says 30-June-2013, this could have been changed to this date due to many reasons.
    This is also a estimated date and could also be a "placeholder" date as it is at the end of the month. 
    There can be many reasons for the delay.
    Some problems that can cause delays are:
    1) Local council planning permission rejected or delayed.
    2) The cabinet is not suitable for FTTC broadband
    3) There isn't a adequate power supply
    4) Health and safety issues
    5) No ducting or inadequate ducting
    plus lots more.
    The build of the fibre broadband infrastructure in the area isn't always easy and can be very complex.
    Individual FTTC cabinets that have been tempted to be installed but have caused a delay or there is a technical problem can and will be skipped if an unforeseen problem occurs, eg collapsed ducting, failed planning permissions etc. Those problems that can be resolved will be at a later date.
    Before a FTTC Cabinet (DSLAM Cabinet) is activated and ready for use it firstly needs to be installed and then tested. This process can take upto 2 or 6 months, however if there is a delay then it can take longer.
    Also when you go to http://www.superfast-openreach.co.uk/where-and-when/ and enter your POSTCODE into the map and a yellow Pin appears next to your address then there is a known delay on installing/ activating your FTTC cabinet and will give some more information about the issue if you click the yellow pin.
    Unfortunately BT Retail (a communication provider/ISP who operates this forum) does not have much say as to when and if you will be able to get FTTC or FTTP/H based broadband such as BT Infinity.
    You can keep checking the BT Wholesale Database and BT Infinity website for the most upto date information as these are updated regularly.
    The openreach When and Where website is: http://www.superfast-openreach.co.uk/where-and-when/
    **The Fibre-Optic Broadband Rollout is being managed and done by Openreach for all communication providers/ISPs.
    BT Retail (a communication provider/ISP) has nothing to do with the rollout of fibre broadband.**
    Hope that helps,
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
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  • BT Infinity Roll Out Dates - Keep Slipping - Why O...

    I have been waiting for the roll out for 4 months now. When I checked the availability in May the telephone number checking program  said it would be available on June 30th. Then a few days before this date it slipped to September 30th. Now a few days ago it went back to 31st December. Why does this keep on happening ?

    i have the same problem - even brought a super-duper-new win7 4core computer a month ago as my old xp 2xcore one may be too slow to cope with infinity.
    it is either the demand they have for those who have infinity, or they are sending too many engineers sorting out the problems with the current system, and would not cope with the demand. on reading the other forums on here, i would say the latter is more apt, even if moving people to infinity may cure theother problems.
    welcome to the world of last wednesday week.
    there's now't wrong with 2 cans and a piece of string. at certain times, it is often faster.

  • DBIF_REPO_SQL_ERROR short dumps while activating data in ODS

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    The problem got solved as there were DB errors like ORA-01114: IO error writing block to file 256 (block # 126218).
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  • Activation date passed, still no broadband...

    Hi
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    At around 6pm I plugged in my router which had arrived that day only to find my Broadband light was off. So I waited until after midnight as instructed but the Broadband light was still off this morning after a reboot. I rang Customer services again but this time was put through to what I assume was an Indian call centre. They were very polite but I was on the phone for over an hour, being put on hold for 10 minutes+ several times. After an hour of waiting they told me an engineer was on his way today which I was unaware of as my activation date was yesterday. I cannot understand why it took an hour to find out that an engineer was already on his way. I had specifically taken a day off work for the engineer visit yesterday only to find that they were coming today. Right after speaking to Customer Services an Openreach engineer rang to say he was on his way and would be 10 minutes, luckily my girlfriend was available to let him in and he carried out the work.
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    Hi remondo,
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    If you click on my username and look under "about me" in my profile page you'll be able to get our "Contact Us" form and send us an email so we can see how can help here.
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  • Activation date pushed back twice

    Hello,
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    activation is by openreach who own the lines so regardless of ISP apart from cable you will need openreach to install/activate your connection.  
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Activation date just came, and went..

    Hi all,
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    Hi QuantumSanctum,
    Thanks for the post and welcome to the forum.  I am sorry for the delay in activating your BT phone service.  I can help you.
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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    >
    User Profile for user11261773
    user11261773     
    Handle:     user11261773  
    Status Level:     Newbie
    Registered:     Jul 14, 2011
    Total Posts:     12
    Total Questions:     6 (5 unresolved)
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    Many companies will use IT0041 rather than relying on IT0000 because of the payroll complications that occur with making changes to IT0000 - not to mention that it is rare that a company has been on SAP HR so long that the IT0000 start dates actually reflect employee hire dates (normally a large part of them will reflect system cut-over date).
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    Like was mentioned above, you're going to have to code something yourself, but it's worth finding out what the local processes for your company are first!
    Hope this is helpful,
    Chris

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