Local lines upgraded but my speed stays the same

Hello, i'm currently on the Broadband option 3 (20meg unlimited), and when we took it out we were told that our lines would only support around 8mb but there was scheduled work in the pipeline that would give us a speed increase.
Now this work has completed and the website quotes a possible speed of 17mbps on our line, but my home hub still shows us as 8mb.
Can anyone explain the process to getting this changed? I've been happy with the service (especially as they were up front about the realistic speeds I would get) so that's not an issue, but if i'm paying for 20mb and It's in the ground...then that's what I want to see on my connection!

6sense wrote:
I assumed from the e-mail that I received that it was automatic and was in place...............
Hello,
Good news. We’ve upgraded our network in your area
Remember we let you know we were rolling out our faster broadband? We’ve now done it in your area. We always offer the fastest speed your line can take and now your broadband speed and connection should be faster and more stable than before.
You can find out more at www.bt.com/networkupgrade
We’re sorry if you lost your broadband and phone connections for a few minutes during the upgrade, but they should be working again now.
If you received that email then you don't normally have to agree another contract to get the upgrade - only if you want the upgrade in advance of it being made available to all on the exchange.
Depending on your distance from the exchange you could be upgraded to 21cn but not get any increase in speed. Check the modulation in your router and if 992.1 you have not been upgraded. 21Cn is 992.3 or 992.5
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