Locating installed Adobe Reader on HD

I have to access government forms and need an older version of Adobe Reader to do so. I have tried to uninstall Adobe and then reinstall older version. I keep getting an error message that I have a newer version on my HD - which I can't find. Any ideas where it might be hiding?

It helps to know what version of Reader you are trying to uninstall.
1. Drag the Adobe Reader 9 folder from the Applications folder to the Trash.
2. Remove AdobePDFViewer.plugin from the Library > Internet Plug-Ins folder.
Dah•veed

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Can I install Adobe Reader to a drive other than the C: drive?

Can I install Adobe Reader to a drive other than the C: drive?

Hello there,
Welcome to Adobe Community. Yes it can be installed on a different drive. Though some of the files installed by it will still be installed on C: drive.
When you run the installer, use 'Change destination folder' at the bottom of the panel
If you already have Adobe Reader installed on the C: drive, you must uninstall it before installing a new version on a different location.
Thanks!

I cannot install Adobe Reader 10.1.04 on my Windows Vista computer

I've been unable to install Adobe Reader on my Windows Vista (SP1) 32-bit Toshiba laptop, and would really appreciate some help.
Here's the error message I get:
Error 1402. Could not open key: UNKNOWN\.api\AcroExch.Plugin\ShellNew. Verify that you have sufficient access to that key, or contact your support personnel.
Here's a brief history of what I've already tried:
# 1 - Downloaded AdbeRdr1014_en_US.exe as a stand alone file multiple times from different servers and sites.
# 2 - Uninstalled Adobe Reader 9.0
# 3 - Ran AdbeArCleaner.exe multiple times to remove ANY perious verions of Acrobat and/or Reader.
# 4 - Opened each of my 4 browsers, latest verions of IE, Opera, Firefox, and Chrome, searched for Plugins and/or Add Ons and removed ANY Adobe related apps except Flash.
# 5 - Opened the Control Panel, Programs, searched for and removed ANY versions of Acro Quick Reader or Quick Writer.
# 6 - Ran Norton Utilities Clean Registry multiple times.
# 7 - When trying to install Reader 10.1.04 I had PREVIOUSLY received this error message:
Error 1402.Could not open key: HKEY_LOCAL_MACHINE\Software\Classes\AcroExch.Document\Shell\Open\Command. Verify that you have sufficient access to that key, or contact your support personnel.
However, after using Adobe Cleaning Tool, I no longer got this error.
# 8 - I also disabled my A-V Program during all installation attempts, Kaspersky PURE 2.0.
The reason that I wanted to update to Adobe Reader 10 was that Kaspersky did a vulnerability check which indicated:
"Adobe Reader/Acrobat Multiple Vulnerabilities"
See: http://www.securelist.com/en/advisories/47133/?function=advisories&VN=47133
Solution was to update to version 10.1.2 (or higher).
Now I can't open any .PDF files. I can't find the so-called Plugin which is causing the installation to stop. The installation of Reader 10.1.04 gets to around 96% complete, then fails and rolls back.
# 9 - Is there an easy fix, such as a tool that will autyomatically remove any relevant registry key, or apply the correct administrative attributes to the registry keys? If not, can you please talk me through this step by step. I've never been so stumped or frustrated performing a software upgrade, what I thought would be a simple task.
THANKS in advance for your help which is much appreciated.
Cheers,
Ecto

Hi Pat,
I feel like I'm falling deeper and deeper down the rabbit hole, operating in an area in which I am totally unfamiliar. I know a great deal about computers, but that still leaves me ignorant about many other things.
I had previously downloaded subinacl.msi in my research on Vista permissions and the inability to install Reader 10.1.04. In Vista, Windows Installer is a Service, not a program. I don't even understand what that means. I had previously tried changing the file extension of subinacl.msi to subinacl.exe but that didn't work. Then I looked for an EXE version of the file. No luck with that. Your pointing me to http://weblogs.asp.net/rternier/archive/2007/02/01/how-to-install-msi-files-on-vista.aspx was helpful up to a point. The post assumed I would know what to do with the bat file template:
"C:\Windows\System32\msiExec.exe -i C:\Users\rternier\Documents\Downloads\tfpt.msi"
I changed it to the following:
C:\Windows\System32\msiExec.exe -i C:\Users\aecolkercpa\Downloads\subinacl.msi
PLEASE NOTE: I store and run all downloaded installation files from the directory C:\Users\aecolkercpa\Downloads\
Usually, after installing a program from an installation file I will delete the installation file, unless there is a problem installing the application. In that case, I save the installation file until the problem is resolved.
Also, I am not sure if the first phrase in the BAT file I created is correct,
C:\Windows\System32\msiExec.exe -i
I called the file Install MSI.bat and ran as administrator.
I clicked on Accept the warranty terms, and the msi file began to be installed. Then I got a blue screen error BAD_POOL_HEADER with lots of text messages on it. I had to reboot. When I rebooted, Windows asked if I wanted to search for a solution online to the shut down, and gave me this report:
"Troubleshoot a problem with your antivirus software
A problem related to your antivirus software caused your computer to shut down unexpectedly to protect itself from data corruption or loss.
To try to solve this problem, follow these steps. One step might solve the problem, but if it doesn't, then go on to the next step.
Update your antivirus software
Missing antivirus software updates could be the cause of your computer's problem. To make sure your antivirus is up to date, follow these steps:
Click to open Microsoft Security Center.
Click Malware protection.
If your software needs to be updated, click Update now.
If Windows can detect your antivirus software, it will be listed under Virus protection.
If your antivirus software is not displayed in Windows Security Center, go to the downloads section of your antivirus software provider’s website. Find the update for your version of the software and your operating system, and then install it. For more information, check the Help for your antivirus software.
Most antivirus software updates are free, but some providers charge a small fee for the updates. If you're using an older version of the software, you might also have to pay to upgrade to a more recent version to continue to receive the updates.
Check for multiple antivirus programs running on your computer
Running two antivirus software programs on your computer at the same time is not recommended because the two programs can interfere with each other. Even if you don't think your computer could be running two antivirus programs, antivirus software can sometimes come bundled with your computer and it might be running without your knowledge. To check if two antivirus programs are running, follow these steps:
Click the Start button , right-click Computer, and then click Manage. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
In the left pane, double-click Services and Applications, and then click Services.
Look at the list of services under the Name column. If you find two antivirus programs, right-click each service associated with one of the programs, and then click Stop. Note that there may be multiple services running for one antivirus program.
Contact the antivirus manufacturer
If you've completed the previous steps, we recommend you contact the antivirus manufacturer directly for additional support."
Since I was unsure how to parse the BAT file, it probably contained errors, which may be the reason behind the blue screen crash. Should I have moved the bat file and the subinacl.msi file to the Windows/System32 directory before running it? To a different location than the download directory?
At this point I'm rather burned out. Perhaps 50+ hours of my time have gone into trying to install a simple program, Adobe Reader 10.1.04. I would love to succeed, but I think my lack of comprehension is making it even more difficult than it might otherwise be. Instead, I'm becoming more and more confused and frustrated by all these detours and additional issues.
Is it possible Pat to arrange for you to have remote login access to my machine using Go to My PC or some other application, so that you can hands on accomplish in perhaps 5 minutes, what might take me 5 more weeks (or months) to get done?
I feel we are close to solving this puzzle, but it keeps on slipping away.
Please let me know your thoughts, and thanks as always for your help.
Cheers,
Joel
Message was edited by: EctoSD

My C: drive is 4GB SSD & has no space. How do I install adobe reader on D: drive?

My C: drive is 4GB SSD & has no space. How do I install adobe reader on D: drive?

Download Reader 11 offline installer from below link
http://get.adobe.com/reader/enterprise/
and then launch installer by double click on exe.
You will see 3 buttons on Install UI and the first button is "Change Destination Folder"
By clicking on it, you can change the install location.
I hope this helps.

Adobe reader 11 installation fails. error message: there was an error installing adobe reader. adobe

Adobe reader 11 installation fails. error message: there was an error installing adobe reader. adobe reader installation error. null. tried using adobe cleaning tool. using XP sp3. seems that adobe 11 is not completely uninstalling. this is because when adobe reader 11 is removed from add/remove program. when pc is rebooted, adobe reader 11 entry comes back but it is like false entry as no size given. please help to succesfully install Adobe Reader 11. also tried:
1. uninstalled, rebooted, reinstalled 2. installed from different locations 3. removed adobe key from
local machine and tried to install

Seriously, I do not understand what is going on - I have never seen this before!
The MSI installers are usually used in corporate environments to roll out installs on multiple machines. However, you can use it like a normal (EXE) installer; it will just go through fewer steps than the EXE. Not sure if it will improve the situation, but it's worth a try.
Another thing to try is to uninstall these remaining entries using Microsoft Fixit: http://support.microsoft.com/mats/Program_Install_and_Uninstall - also no guarantee, but also worth trying.

Installing Adobe Reader X Did Not Override/Replace Reader 9.x On Mac

I updated Adobe Reader to version X (10.1.0) when prompted by my Mac but then saw that instead of Replacing Reader 9 (like it usually does), it Added and I had Both versions.
I read the following advice in the forums and I did move the Adobe Reader 9 folder from the Applications folder to the Trash (and emptied) but I’m confused about a few users advising to also remove AdobePDFViewer.plugin from the Macintosh HD > Library > Internet Plug-Ins. Do I not need this anymore? Because there is only the one plug-in in that folder, not two, even though I did have two versions of Adobe Reader (9 and 10) before I trashed version 9?
I’m using Mac OS X.6.8
User advice from forum:
Re: OS X How to best install Adobe Reader X if Reader 9.x is already installed
I have both installed on my Mac. But to uninstall Reader 9, drag the Reader 9 folder from Application to the trash. You should also trash the PDFViewer plugin (Library > Internet Plugins).
Another user’s advice from forum:
Now to answer question - "Should I just trash Adobe Reader 9". The answer is YES. You can trash Adobe Reader 9 because installing Adobe Reader X over Adobe Reader 9 takes default ownership of pdf files from Reader 9 in application as well as Safari Web Browser. You would not require Adobe Reader 9 application now.
First time using a forum. Great help. Thanks in advance for any further help.

Hi,
Reader X on Mac does not override or replace Reader 9. This is because Reader 9 installs in /Applications/Adobe Reader 9 folder while Reader X installs in /Applications folder. But if you customize Reader X installation to install on same location where Reader 9 is present, then the installer will ask your permission to trash Reader 9.
If you do not want to go into that detail, the simplest way is to follow the advise from other forum that you have mentioned. You just need to trash Reader 9. There is no need to trash AdobePDFViewer.plugin as that will be updated to Reader X. If you trash that you may not be able to use Adobe plugin to view pdfs in Safari.
Thanks,
Karan

Installing Adobe Reader on a Thin Client

I have 27 Thin clients (HP t5639w) to set up in the next day or two... the problem: right out of the box, I am unable to install Adobe Reader on them. I have made room to install by using a flash drive to increase RAM, and Reader appears to have successfully loaded, but each time I try to open after install I get the following error message: "Font Capture: AcroRd32.exe Application Error.... The exception unknown software. Exception (0xc06d007e) occurred in the application at location 0x7c812afb."
I've tried to contact HP customer support - unfortunately, they refer me to the HP website and tell me to download the version there. It's the same version I've tried to install - no luck. I have installed other software on the Thin Clients successfully, but I'm only having an issue with Reader.
Anyone else have a similar issue? Any ideas?

Here's the process:
·         Download Adobe to USB drive
·         Remove write filter – reboot
·         Create temporary TEMP and TMP folders on C: drive
·         Change Windows TEMP variables (both TEMP and TMP) to a folder on the “Hard Disk” – Reboot (Make a note of values before changing).
·         Install Adobe Reader – Reboot
·         Run Adobe Reader – If runs reboot
·         Replace TEMP and TMP variable entries (Usually Z:\TEMP and Z:\TMP respectively) – Reboot
·         Delete temporary TEMP and TMP folders – reboot
·         Re-enable write filter
This worked for me!

Error 1327 invalid drive:E:\ appears when I try to install adobe reader, can anyone help?

Error 1327 invalid Drive: E:\ appears when I try to install adobe reader, can anyone help?

Hi Coralienz,
Can you please check the value of the registry entries at the following location: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
In case the values for any of the entries (i.e. Common AppData, Common Desktop, Common Documents etc.) is referencing to E:\, change the value back to look something like below and you should be good to go.

A get an internal error message when i try to install adobe reader

I get an internal error message when I try to install Adobe reader. I also get error message 1606 could not access net location %APPDATA%\. How can I fix this?

See this article http://support.microsoft.com/kb/886549/ regarding the corrupted %APPDATA% environment variable.
If you require further help, please specify your Windows version.

Per-user location for adobe reader plugins

I am working on an installer which for a per-machine installation, copies a plugin to Adobe Reader's plugins directory (C:\Program Files (x86)\Adobe\Reader 9.0\Reader\plug_ins). But for a per-user installation, it won't have access to this directory. So, is there a per-user location for Adobe Reader/Acrobat plugins where this plugin can be installed?
OS: Microsoft Windows 7

There is no per-user location.

Need Help Installing Adobe Reader

Hello,
I am trying to locate my course catolog through my educational institute and it is requiring me to install adobe reader and below is the error mesage.
Please advise what to do next.
Thank you,
Adobe Reader did not install successfully
You can troubleshoot your installation with the following resources:
Community Help
Frequently asked questions
Reader Help and Support Center

pwillener wrote:
It would help if you'd specify your operating system & version, and what Adobe Reader version you are trying to install.
...and from where.

Error in Installing Adobe Reader

I'm trying to install Adobe Reader and everytime, it gets to 96% and an error message pops up telling me that it can't finish installation until I close Adobe Reader- however there is nothing open except for the installation window and the error message.

Make sure that anything that uses Adobe Reader is closed; check with the Task Manager's Processes tab.
If you're still having problems, uninstall your current Reader installation, then reinstall the latest Reader.
Download the installer from http://get.adobe.com/reader/enterprise/

I am trying to download and install adobe reader, but it is not working. Everytime I try, I get the download but when I try to install it, it goes somewhere but not on my screen for me to install. If I try to install again, it says only one copy can be in

I am trying to download Adobe Reader, I have Windows 7 on my PC. Every time I get the download, I click on it to install the program, and I get the usual messages but I never get the install message. When I try the download again, I get a message telling me only one copy of the program can go on the computer. When I check the program list, it is not there. I have to restore my computer before I can attempt the download and install again. I have tried this at least 6 times but cannot install Adobe Reader. Please help me out with this. I really like this product and prefer to use it. I had o originally delete the program, due to an update conflict.
Linda Eaton

You can try using this tool to first remove all traces of Reader from your computer:
http://labs.adobe.com/downloads/acrobatcleaner.html
Then, you can download the full offline Reader installer from
http://get.adobe.com/reader/enterprise/
After downloading, restart your computer and run the installer before doing anything else.

I'm trying to open files which are telling me to instal Adobe Reader. Which I did but the agreement which needs to be ticked off so this reader can open doesn't come up. Please could you be of some assistance.

I'm trying to open files which are telling me to instal Adobe Reader. Which I did but the agreement which needs to be ticked off so this reader can open doesn't come up. Please could you be of some assistance.

Select one of the files, Choose GetInfo from the Finder's File menu, look for the field named "Open With", and choose Preview from the adjacent menu. Accept that ALL such files will Open with Preview, and your major problems should be solved.
Occasionally, a particularly complex .pdf file or one that needs to be modified and re-written will not work quite right with Preview, but such issues are rare.

When I try to open a download PDF I get message to install Adobe Reader. I do it and get the same message already installed. I close Safari and reopen but get same message to install Adobe

When I try to open a download PDF I get message to install Adobe Reader. I do it and get the same message already installed. I close Safari and reopen but get same message to install Adobe

You don't provide any details, but from the sound of it you are trying to open an online PDF in a browser that does not use the Adobe Reader plugin: http://helpx.adobe.com/acrobat/kb/pdf-browser-plugin-configuration.html

Locating installed Adobe Reader on HD

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