Locating souce file error? and purchase history deleted for some reason?
I have purchased serveral albums (nearly $500 estimated), and since I upgraded my computer, I cannot find the purchase history. I wanted to re-download the songs from a certain artist as it keeps coming up 'error, unable to locate source file' even though they worked before I tried to copy them into a playlist for burning.have severa
After I got the new computer, all of my stuff was transferred from the old one. This meant that I had several of the same song in my list before the update. After the update happened, these duplicates dissappeared, and I was left with trying to re-download the albums that I had bought from iTunes store from the cloud.
I had confirmation of one album being downloaded correctly, the rest need to be re-downloaded. Unfortunatley, as I cannot access my purchasing history, I am unable to download the rest from the cloud.
The support network wants a serial number and the only apple product I have is my shuffle. When I give the serial number for my shuffle, it then wants $20 in order to troubleshoot my problem over the phone.
The customer support is terrible, confusing, and they want you to PAY for help for problems in THEIR PRODUCT, which was bought under the understanding that it would be problem-free.
Anyone else see the problem with this?
More importantly, can anyone please help me?
Found a solution.
Had to go through my internet browser in order to restore my purchasing history in iTunes.
Now I have to re-delete the duplicate songs in my list again.....
My songs from a certain artist still come up 'error unable to locate source file'.
This really bites
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