Location Appliance 2700 Password Recovery

Hi All-
Inherited 2700 Location Appliance, but not the credentials to login. I have attempted the recovery per Cisco document 82161. The actual appliance boot steps don't seem to match the document. I'm pressing 'Esc' to crash out of the boot sequence to no avail. Any ideas?
Thanks.

Hi,
here is the link that will answer ur question!!
http://www.cisco.com/en/US/docs/wireless/controller/4400/tech_notes/Wireless_Software_Compatibility_Matrix.html#wp78062
Please dont forget to rate the usefull posts!!
Regards
Surendra

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Can any of the experts please comment? Thank you.

Hi,
here is the link that will answer ur question!!
http://www.cisco.com/en/US/docs/wireless/controller/4400/tech_notes/Wireless_Software_Compatibility_Matrix.html#wp78062
Please dont forget to rate the usefull posts!!
Regards
Surendra

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Hi everyone,
my customer owns a 2700 Wireless Location Appliance.
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Many thanks in advance.
Frank

Hi,
here is the link that will answer ur question!!
http://www.cisco.com/en/US/docs/wireless/controller/4400/tech_notes/Wireless_Software_Compatibility_Matrix.html#wp78062
Please dont forget to rate the usefull posts!!
Regards
Surendra

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Hi,
How is-it possible to do a recovery password for sysadmin on ADE-OS ?
We're using LMS 4.2.1 and my customer doesn't remember the username and password created during installation.
We have the admin user for the https connection.
Thanks,
Jeff

keep in mind that there is CSCtx08080
see the Release Notes of LMS 4.2.1 :
http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_lan_management_solution/4.2.1/readme/lms_421_readme.html#wp1205822
but it is resolved in LMS 4.2.2
=====================================
CSCtx08080 Bug Details
"Password recovery" option not working in Virtual appliance
Symptom:
"Password Recovery" option is not working in Virtual Appliance.
Conditions:
"Password Recovery" option is not working as expected.
When the ISO image is mounted and the option "Recover administrator password" is chosen for
password recovery, an error message"Failed to mount drive partition" appears instead of the password recovery window.
Status Status
Fixed
(Verified)
Severity Severity
4 - minor
Last Modified Last Modified
In Last 2 weeks
Product Product
CiscoWorks LMS Portal
Technology Technology
1st Found-In 1st Found-in
4.2
Fixed-In Fixed-in
4.2(2)
Workaround:
None.

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Hi,
We recently upgraded about 24 WLCs (4402s and 5508s) from 6.x to 7.0.98.0. In order to support these WLCs through WCS, we also need to upgrade the WCS to 7.0.164 which is currently running at 6.0.132.0 (Linux OS). Same is the case with Wireless Location Appliance 2700 to be upgraded as well. Wireless Management system has number of building maps with AP locations.
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Regards.
Shuja

Hi Shuja:
Who says you're going to lose all your maps and stored data during a WCS upgrade? The installer for WCS 7.0.164.0 will see the 6.0.132.0 installation and upgrade it in place, modifying the existing data to work in the new 7.0 format. The installer for WCS 7.0.164.0 will even ask you if you want to make a backup of this data before the upgrade process even starts, although it would be a good idea to pull a backup of everything before you start. (One can never have too many backups, right?) The backup application in your existing install should be at /opt/WCS6.0.132.0/backup . Run that application and it will prompt you for a location to put the .nmsbackup file.
The .nmsbackup file that results from a WCS backup is what gives WCS its portability across platforms (physical/virtual) and operating systems (Windows/Linux). It's essentially the lifeboat of WCS, containing the database, the maps, the licenses and other supporting files.
Performing Maintenance Operations chapter of the WCS Configuration Guide:
http://tools.cisco.com/squish/08725
Sincerely,
Rollin Kibbe
Network Management Systems Team

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Hi dear,
I have a question about our wireless location appliance 2700, I want to connect it in dual attachment to our two nexus 2000 as all of other servers/appliance, I didn’t find any doc about this, could someone help me for that, if it’s possible or not and if yes how can I do that.?
Thanks in advance

There are two kinds of RFID tags: Active tags, which have a battery or other internal power source, and passive tags, which have no power source and work by reflecting the energy from an RFID scanner (basically). At the energy levels and distances used for WiFi location detection, passive tags will not return a detectable signal.
Take a look at http://www.aeroscout.com/ for more info on WiFi RFID tagging.

Cisco 2700 Location Appliance

Deployed and setup for the first time. (4404,2700 and WCS). All the device are communicating to each other.Snmp v1/2 setup at the Controller pointing to WCS. The time of the devices are the same with ntp setup. All with the latest version Software. My problem is I can't see the clients from the Location Appliance. It won't show in the Map.
An assistant is greatly appreciated.

Yes I did. After a few days posting my problem to the forum, I decided to open a tac case to cisco. They asked me to send some snapshots of the setting of my Location Appliance. Before I could reply with the settings there requesting, I able to resolve the issues. I was reading of how the Controller and Location Appliance communicate. Not only that time is very important for all Unified devices have to be syncronize, It was also the SNMP V3 needs to be properly configured or the SNMP v1/2 have to be set to 0.0.0.0 When I set my snmp ip to 0.0.0.0 then everything worked. Anyhow, thank you for the responce.

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at this point, I'm thinking clearing the whole db may be the way to go and let it start over. Can the db be cleared without clearing the entire appliance config?

Blackberry ID - forgot password, forgot password recovery info, exceeded login attempts, why can't BB send me email to reset password.

THE ISSUES ARE:
1. FORGOT PASSWORD
2. FORGOT PASSWORD RECOVERY INFO
3. EXCEEDED ATTEMPTS TO LOGIN
I HAVE READ OTHER PEOPLES FORUM PROBLEMS THAT ARE THE SAME. WHEN I FOLLOWED LINKS THAT SUPPORT GAVE THERE IS NO SOLUTION TO ACTUALLY FIX THE PROBLEM.
What I need is simply this: Blackberry to send me a RESET PASSWORD link to the email I have registered with Blackberry WITHOUT HAVING TO PROVIDE PASSWORD RECOVERY INFO. This will enable me to bypass unknown recovery password info and access my Blackberry ID account.
Why haven't I been able to find a solution to fix the problem?
BECAUSE IT DOESN'T APPEAR TO EXIST........ ANYWHERE..... EVEN ON YOUTUBE BLACKBERRY ARE RUNNING AN OUT OF DATE SOLUTION CENTRE.
When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
If I can't remember my password or recovery password info there is NO other option available that will send me a reset password via email so I can keep my current BB ID.
KB34776 - does not apply because you HAVE TO BE ABLE TO REMEMBER YOUR RECOVERY PASSWORD!
CHECKED THIS OUT...
Workaround
If the BlackBerry ID password has been forgotten but the answer to the password recovery question is known, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
If the BlackBerry smartphone user knows the email address used for the BlackBerry ID login but is unable to remember the associated password then it is possible to reset the password using the steps below:
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.
Browse to the following URL using a desktop browser, the BlackBerry Browser on the BlackBerry smartphone, or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
THEN CHECKED KB24157......
Overview
BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
Local Authentication Lockout
On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
Authenticating with their BlackBerry ID on the sign in screen
Authenticating with their BlackBerry ID on the verify password screen
Authenticating with their BlackBerry ID on the BBID edit screens
Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred. On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
Account Server Lockout
Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
The scenarios that increment the Account Server lockout counter are as follows:
Providing an incorrect password anywhere on the BlackBerry ID web portal (blackberry.com/blackberryid)
Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
See KB26361 for information to reset a BlackBerry ID password
Note: The Account Server Lockout does NOT prevent the user from local authenticating on devices (the user can still authenticate on the sign in and verify password screens on their BlackBerry devices).
Forgot Password Lockout
If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
BlackBerry website (blackberry.com/blackberryid)
BlackBerry PlayBook
BlackBerry smartphone
Note: After 15 minutes, they get 1 try, and if they fail to answer the question correctly, they are locked out for an additional 15 minutes.
THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
Overview
To change the BlackBerry ID password, complete the steps below for the specific device:
From the BlackBerry 10 smartphone:
Swipe down from the top bezel on the home screen and select Settings.
Scroll down and select BlackBerry ID.
Select Change Password.
Enter the current password in the Current BlackBerry ID Password field.
Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
Select Submit to complete the password change.
To confirm the change You have changed your password will be displayed.
Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
From a computer:
Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
Click Log in.
Enter the BlackBerry ID Username (email address) and password, then click Sign In.
Click Account Details.
Next to Password, click Edit.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
Click Done to exit from the BlackBerry ID account information screens.
From the BlackBerry smartphone running BlackBerry 6:
Navigate to Options > Third Party Applications > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry smartphone running BlackBerry 7:
Navigate to Options > Device > BlackBerry ID.
Click on Change next to BlackBerry ID Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
A confirmation message will display Your password has been successfully changed.
Click OK.
From the BlackBerry Playbook tablet:
Navigate to the Options icon.
Select BlackBerry ID.
Click on the Edit button next to Change Password.
Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
A confirmation message will display You have changed your password.
Click OK.
If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.
To generate a password reset email, complete the following:
Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
Locate the password reset email and select the Change your BlackBerry ID password link.
Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
A confirmation message will display once the changes have been saved successfully.
Moving forward use the newly created password whenever logging into BlackBerry ID.
Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION....
Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution.
THANK YOU.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
Hopefully, this information will be of use to you.
That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
Hopefully, this information will be of use to you.
But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cisco ISE 1.2 vm cli admin password recovery

I'm having trouble getting this to work. I was under the impression by mounting the ISO (connect at power on) i could perform the password recovery like it states for the hardware appliance. However, if i mount the 1.2.0.899 iso image (connect at power) I don't seen to get any options in my vm console? At most, I have a <enter> at the very beginning that will take me to Grub or ADE boot menu... but I don't see anything about options to change the password?

Make sure you are following the steps in the following link:
http://www.cisco.com/c/en/us/td/docs/security/ise/1-2/installation_guide/ise_ig/ise_postins.html#38674
Also, make sure that the VM Guest is set to boot from DVD/CD first before trying the HDD.
Thank you for rating helpful posts!

Cisco NCS admin password recovery.

Hi All
In Cisco NCS shell I have incorrectly entered the following command in order to chang ethe admin password and saved it
username admin password hash <password> role admin
and hence lost the access to shell (ssh). Is there a way to retrieve or reset the admin password. Tried to log in as single user (as in any ohter Red Hat Distribution) but didn't work. In the worst case scenario I have rebuild the server (VM) from the .ova imange, however the licenses won't work.
Any advise would be greatly appreciated.
Regards

Hello,
The only way to recover the admin password for NCS would be to use the recovery image (iso). The recovery image is not available for download from CCO. Please open a TAC case & they can special publish the image for you.
For the CLI admin password, the recovery method is the same as the physical appliance. Attach the recovery ISO, and reboot the machine. You may have to force the virtual machine to boot from the cd drive. Once it does, you will get the menu that contains the password recovery option.
Hope this helps.
Ram

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Hi. I have catalyst 4507R-E and 2 engines are located at this catalyst. the engines are active standby. when i begin to recover i write the recover config at main engine then i must be reset the catalyst after reboot active engine go to satndby and standby go to active. so i can not recover it.
how can i solve this?
must i first remove standby engine and then recover active engine
then put the standby and active engine configuration go to standby.
am i rigth? i am afraid the i lost the configuration because i have not backup configuration.
i used this PDF.
please write your comment.
thank you very much.

Hi teymur,
You never lost your configuration, what you need to do is...
1. Make a complete config synch between active and standby supervisor engine (I hope autosync is already enabled)
2. Write the config to NVRAM on standby supervisor engine.
3. Now when you put back the standby supervisor engine, reload the active supervisor engine whcih take the standby be active and active be standby.
Also I would like to infor the password recovery procedure for you...
Try the below procedure with only one supervisor in the chassis.
1) Connect the console cable to the Supervisor IV console port
2) Reset the 4507 by power cycling the unit.
3) Interrupt the boot sequence by hitting CTRL+C
4) Using the confreg command, I set it to skip the boot-up configuration.
5) I issue the reset command to reboot the 4507 again.
http://www.cisco.com/en/US/products/hw/switches/ps663/products_password_recovery09186a00800945f7.shtml
Please rate the helpful posts.
Regards,
Naidu.

SA 520 Password Recovery Procedure?

I fully configured the appliance and, of course, changed the enable password, and then failed to document it, somehow, and I've long since forgotten it. I've looked for a recovery procedure, but haven't found one.
Can anyone point me in the right direction? So far, it seems like the only option is a factory reset and I'm hoping I'm wrong.
Thanks.

Hi zacmutrux,
Thank you for posting. Unfortunately you will have to set the router to factory defaults and reconfigure it. There is no password recovery procedure available for any of our SMB routers.

Password recovery on Cisco AP 1232

Hi all.
I have a Cisco 1232 AP at a remote location. It was configured by somebody no longer with the company and I have no passwords for it, no do I have a back up config.
It is using local authenticaiton.
Is there a way to do a password recovery without losing the current configuration?

Check this out:
http://www.cisco.com/en/US/products/hw/wireless/ps430/products_password_recovery09186a00800949d0.shtml#resios
There is another similar post on this board for using a password cracker.
Here's a link to the thread:
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Wireless%20-%20Mobility&topic=Getting%20Started%20with%20Wireless&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dddb082/1#selected_message
Good Luck
Scott

Location Appliance 2700 Password Recovery

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