Location of Openreach modem and Home Hub (BT Infin...

In my previous property I asked the BT engineer to locate the modem/HH in an upstairs study and this was no problem, no extra cabling required (master socket was in kitchen) all extension sockets still work fine. I moved home and had BT Infinity 2 installed, phone line enabled same day. The house was built in 2007 so has extensions in all the rooms. Looks like the master socket is in the cupboard under the stairs. Although the previous occupier obviously had the openreach modem and home hub located in the lounge, as the mounting screws etc were still there. But here none of the extensions work, the engineer said this is a side effect of moving the master socket. But why was this possible in my previous house?
The engineer installed with the existing screws etc and left it all in the lounge and still none of the extensions work. I'd like my extensions working and the modem/hub located in my upstairs office, how do I arrange for this?

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Similar Messages

  • Cable length between modem and Home Hub 3

    Hi can anyone tell me if there is a maximum length for the red RJ45 cable running between the engineer installed modem and the Home Hub 3 unit. I would like to move it to a more convenient location using a RJ45 cable run.

    You can run an ethernet cable for up to 100m before you have any problems.

  • Modem and Home Hub positioning

    Will the installation engineer be happy to run either the master-modem or modem-HH cable from the master socket upto an attic room? I have my existing modem/router/wifi there as most of my kit is there and the guidance is that wifi is best broadcast down (we also have a homeplug circuit to reach where the wifi still doesn't).
    If he/she won't, I presume I could move the HH afterwards and use a Cat6 or 7 cable?
    Thanks.

    you could ask the OR engineer to run a data extension from your master socket...and position the data extension socket where you wanted it,run the modem and HH3 off of that,then you will need less cable of your own, also CAT 5e cable is suitable for your needs.
    Q. There is smoke coming out of my open reach box... so can I have a new one.
    A. Sorry sir, The fault is showing at the exchange so your box should be ok.
    BRING BACK UK CALL CENTRES!!!!!

  • Gigabit switch and home hub

    Hi,
    Can anyone with a similar setup let me know if this will work, I'm due to have BT installed next month and due to where the sockets are located in my house compared to the current Virgin setup I'm going to have to do a bit of re-wiring so was wondering if anyone knows if this will work.
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    Could I have in one location:
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    There is no reason why this should not work but there are a few things to look out for:
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  • XBox 360 and Home Hub 2 - NOT wireless

    I am now desperate so please help.
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    I've done quiet line test. power cycles and been through settings in the Hub Manager but it makes no difference. This started happening around 2 months ago and was told it was the exchange but now they've no idea. I had been running with no problems for 10 months and then it started happening. I've made no changes to my PC, hardware or, as far as I know software. I am connected via ethernet (yellow) to the hub.
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    Hi welcome to the forums,
    The forums are customer to customer in the first instance, Only the mods (BT) will ask for personal information through a email link. Would you mind posting your Hub stats & BT speed test results this will help all with diagnosis-
    To post the full stats from your router
    for home hub - 192.168.1.254
    Navigate to ADSL Settings or use the A-Z at the top right
    Click on More Details and then post the results.
    Run BT speed tester and post the results from http://speedtester.bt.com/
    If possible it would be best to connect to the BT master socket this will rule out any telephone/broadband extension wiring also consider the housing of the hub/router as anything electrical can cause problems as these are your responsibility, if these are found to be the case Openreach (engineer) will charge BT Broadband, which will be passed onto you, around £130.00.
    You might want to keep this for reference if you are using the Hub http://www.unofficialguidetolive.co.uk/
    Mortgage Advisor 2000-2008
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    Charity Health Care Provider Advisor 2010-
    I'm alright Jack....

  • Time capsule and home hub use

    Can i connect a Time Capsule to my BT Home Hub but still having the home hub as the only wireless router. I only want to backup my MBP over wireless

    Can i connect a Time Capsule to my BT Home Hub but still having the home hub as the only wireless router
    Yes.
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  • Only had BT 2 days and Home Hub stopped working (H...

    I got BT infinity on friday, and this morning my Home Hub 3 stopped working.
    It stays on power light (orange) - won't reset/and does so every time i re-power
    So now im without wireless internet as i need a VDSL router right? Still awaiting for BT to reply to me
    Having to use ethernet directly to modem to get access.
    Any thing else i can try to solve this? Or will i need a new router

    azza1989 wrote:
    Still no reply them by email now after 24 hours. It's not possible for me to call atm
    So no wireless internet for a while I guess
    Is there any way to use my old netgear router for now?
    I tried but failed, others say I need a VDSL router
    Who did you e-mail?
    The help desk will have to be contacted by phone.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Windows Home Server 2011 and Home Hub 3

    Hi All
    Im getting a problem at the moment with my Home Hub 3, when configuring the router setup within WHS i get an port forwarding error. 
    Now I've set Rules up for ports 80, 443, and 4125 to go to my server. I've also placed the server in the DMZ still no joy, currently all AV and Firewall has been disabled to!
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    After trawling through random posts does anyone have an answer to how to correctly configure a HH3 or Do I need to change to a Business Hub, which was mentioned in another thread?
    Thanks
    Solved!
    Go to Solution.

    If BT used this forum to reply to problems/issues etc it would no longer be a site for BT USERS to talk to each other. BT does say that you can read advice usually good if you access this forum for help . But unless taken up by a Moderator this advice isnt "official" in the sense that BT agrees with every word. So in reality its "unofficial" but still mainly GOOD advice. Can you imagine if it was an site for  BT personel to answer the public? it would crash from the many postings and it would be a 24/7 job for official BT employees. And dont blame BT  many other large companies  are VERY hard to contact DIRECTLY. Try Microsoft they direct you to --LOG ME IN- in India where after an hour of conversation the operator says -SURE!!! WE can help you ---and that will be £150 -PLEASE. Try contacting Yahoo direct . No chance Many other big companies Wordwide do the same.   

  • High Latency between computer and home hub

    My internet began to run very slow last night with disconnects lasting about a minute. I have used BT for many years with very few problems.
    I ran a speed test through the bt site and it reports my line is working correctly.
    I ran a Tracert as follows
    C:\Users\Neil>tracert www.bbc.co.uk
    Tracing route to www.bbc.net.uk [212.58.246.92]
    over a maximum of 30 hops:
    1 366 ms 396 ms 305 ms BThomehub.home [192.168.1.254]
    2 292 ms 296 ms 335 ms 217.32.143.226
    3 366 ms 285 ms 292 ms 217.32.144.14
    4 287 ms 293 ms 287 ms 213.120.181.26
    5 290 ms 379 ms 306 ms 217.41.169.183
    6 328 ms 296 ms 287 ms 217.41.169.107
    7 332 ms 333 ms 289 ms acc1-10GigE-10-3-0.sf.21cn-ipp.bt.net [109.159.2
    51.97]
    8 302 ms 309 ms 301 ms core1-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
    1.31]
    9 323 ms 288 ms 290 ms peer2-xe1-0-0.telehouse.ukcore.bt.net [109.159.2
    54.104]
    10 301 ms 297 ms 369 ms 194.74.65.42
    11 * * * Request timed out.
    12 287 ms 299 ms 374 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
    13 295 ms 308 ms 304 ms 132.185.255.165
    14 308 ms 300 ms 298 ms bbc-vip013.cwwtf.bbc.co.uk [212.58.246.92]
    Trace complete.
    I have tested in on second computer with similiar results. Both are wired connections with no previous connection problems.
    Does this suggest a problem with the router/filter itself or could it also be a fault on BTs end?

    hi there was a problem in the Manchester area earlier today but that is now resolved
    the first hop to your home hub is very high typically <1 not 305 may be worth trying to check if your network card drivers are up to date also try if you can another cable also try another port on your hub just as some extra suggestions
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Bt home hub 3 and home hub 2

    Ok new to this what I trying to do is get a better wifi signal down stairs I have tried a wireless extender kit.
    these work ok but they don't have the same name as my bt hh3 (I was told they would have once plugged in) is they a way I can have these so these are working with the same name and ip addrees as my hh3 as if I want to use these I have to connect to these every time I want to use my Internet downstairs which is a pain in the butt I also have my old hh2  is they a way I could use this along side my hh3 wireless as I have found that these bt hubs seems to have a better range then the tp link extenders if there is a way to use the hh2 with the hh3 on the same address and same name as hh3 would be great if this can be done or would I have to joine them up by the eithernet cable which I don't really want to be having a cable running across the stairs.

    This is the option you need on the menu, using a HH3a as the master.
    If you use a version b, then you will not be able to roam between the two wireless networks.
    Use a spare BT Home Hub as a wired wireless access point  (HH1, 1.5, 2.0 and HH3 version a only)
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Re: 2nd home hub 5, Infinity still keeps disconnec...

    Hi Everyone..
    Hopefully someone could shed some light on this wierd issue I'm having.. and in a way I'm glad to see its not just me having the same issue as Jamesvolvo...
    After three engineer visits, well actually two visits as the 1st engineer was booked out between 8am and 1pm slot, but turned up after 3:30pm when I'd gone back to work.
    As far as I can tell, this dropout problem became more noticeable within the last 4+ weeks where suddenly getting shouts from the family 'has the broadband gone down' and when checking the hub 5 seeing it with its blinking orange/red light and a red/orange B symbol (the light eventually returning to green and then blue) and the dropout consistency ranging from a few minutes uptime to a few hours uptime.
    Also on top of the hub5 loosing it's WAN link on a few occastions I noticed that when the broadbad went down/up, I was unable to hear a dial tone when trying to call out on the landline and a phonecall from a mobile to the landline number would after allow me to hear a dial tone (where there was none before).
    So 2nd engineer came out, nice chap.. and looked at the wiring at the infinity master socket, the socket at the front door and the splitter/bridge connection (which was put in when I went from BT ADSL to Infinity by BT contractors) etc.. and told me that it'd all been wired up wrong and was impressed that anything was working. So he made the necessary re-wirings and tested the line and the broadband and found no faults.
    So the next day or so I then get a call from the wife informing me that she can't dial out on the landline and that there was no dialtone. So when I got home from work I then went round (again), powercycling the phones and making sure that they were connected into the sockets correctly and even tested (as per BT line fault diagnostic process) into the infinity enpoint test socket.. still no dial tone.. so again I dialed the landline from my mobile and after the phone rang and I hung up, I then found I got a dial tone. (yay).
    Checking the hub5 WAN syslogs I saw the same behaviour as jamesvolvo - (see below - ive filtred out all the other lines just to show the up/down/up/down cycles)
    08:24:10, 29 Apr. (60063.610000) PPPoE is up -​ Down Rate=38274000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    08:23:19, 29 Apr. (60012.570000) PTM over DSL is up
    08:22:41, 29 Apr. (59973.970000) PTM over DSL is down after 963 minutes uptime
    08:22:41, 29 Apr. (59973.960000) PPPoE is down after 963 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    08:22:35, 29 Apr. (59968.290000) PPP LCP Send Termination Request [User request]
    16:19:35, 28 Apr. ( 2187.920000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.6dB, Up=14.2dB
    16:11:06, 28 Apr. ( 1679.170000) PTM over DSL is down after 13 minutes uptime
    16:11:06, 28 Apr. ( 1679.160000) PPPoE is down after 12 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    16:11:01, 28 Apr. ( 1673.900000) PPP LCP Send Termination Request [User request]
    15:58:10, 28 Apr. ( 902.870000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.5dB, Up=14.1dB
    115:56:41, 28 Apr. ( 814.350000) PTM over DSL is down after 6 minutes uptime
    15:56:41, 28 Apr. ( 814.340000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:51:19, 28 Apr. ( 492.570000) PPPoE is up -​ Down Rate=39952000Kbps, Up Rate=9999000Kbps; SNR Margin Down=16.3dB, Up=14.1dB
    15:49:52, 28 Apr. ( 405.600000) PTM over DSL is down after 0 minutes uptime
    15:48:35, 28 Apr. ( 328.270000) PTM over DSL is down after 2 minutes uptime
    15:48:35, 28 Apr. ( 328.260000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 -​ Down)]
    15:48:30, 28 Apr. ( 323.290000) PPP LCP Send Termination Request [User request]
    15:46:58, 28 Apr. ( 245.670000) PPPoE is up -​ Down Rate=22400000Kbps, Up Rate=4789000Kbps; SNR Margin Down=6.4dB, Up=5.6dB
    So I called out BT again and again got the BT fault manager leaving me a voicemail saying not to worry but they had found 'something' on the local network and would also send an engineer to the CAB and test my connection from there saying that the engineer wouldnt need access to my home as the previous engineer had already done the re-wiring and tested it all ok.
    Wouldnt you believe it, the engineer needed access to my home so I had to dash back from work to meet the engineer who was in the process of re-wiring the connection in the street. He'd found some water in the black cylinder under the pavement, so cut the wiers and put on new connectors etc and then went inside the house to test the line and broadband (again). And as with previous tests, no fault found.
    He did give me a heads up as to not to keep calling BT (openreach) out, as the line tested ok and if i kept doing this, BT would no doubt start charging me for the callouts.
    This kind of leaves me in a bit of a wierd position as where do I go from here? he suggested that I get BT to change the hub 5 from the mk1 to the mk2 that had just come out to see if that would fix the issue, but could not tell me straight why I was having this issue, I even showed him a video I took on my phone of the problem when I lost he dial tone and the testing I did, (BT phone LCD showed NO LINE) as if thats not enough proof that I have an intermittent problem!! and showed him the WAN syslosg to which he agreed "something definately wasn't right" and just re-iterated that it woudl be worth getting the latest hub 5 out of BT's doors.
    So im having to post here to see if anyone has an answer as I'd hate to incur any costs from BT.. (£139??) Hopefully this forum moderator will see the issues we're having and help us out.. (other than making a seperate/new thread with the information I already posted in here)..
    Regards
    DeltaOskarMike

    Hi Imjolly
    Thanks for getting back to me.
    Here's the information - although I've sanitised what I think is personal information...
    ADSL Checker
    BT BROADBAND AVAILABILITY CHECKER
    Telephone Number xxxxxxxxxxx on Exchange THATCHAM is served by Cabinet xx
    Featured Products
    Downstream Line Rate(Mbps)
    Upstream Line Rate(Mbps)
    Downstream Range(Mbps)
    Availability Date
      HighLowHighLow    
    FTTC Range A (Clean)
    80
    64
    20
    20
    Available
    FTTC Range B (Impacted)
    79.6
    52.9
    20
    12.2
    Available
    WBC ADSL 2+
    Up to 7
    4.5 to 11
    Available
    WBC ADSL 2+ Annex M
    Up to 7
    Up to 1
    4.5 to 11
    Available
    ADSL Max
    Up to 5.5
    4 to 8
    Available
    WBC Fixed Rate
    2
    Available
    Fixed Rate
    2
    Available
    Other Offerings
    FTTP on Demand
    330
    30
    Available
    Fibre Multicast
    Available
    Copper Multicast
    Available
    Troubleshooting > helpdesk
    1. Product name: BT Home Hub
    2. Serial number: xxxxxxxxxxxxx
    3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 22/01/15
    4. Board version: BT Hub 5A
    5. DSL uptime: 0 days, 01:25:00
    6. Data rate: 9999 / 38274
    7. Maximum data rate: 22729 / 75117
    8. Noise margin: 13.9 / 16.4
    9. Line attenuation: 19.4 / 15.7
    10. Signal attenuation: 19.4 / 15.7
    11. Data sent/received: 14.4 MB / 191.9 MB
    12. Broadband username:
    13. BT Wi-fi: Yes
    14. 2.4 GHz Wireless network/SSID: BTHubxxxxxx
    15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
    16. 2.4 GHz Wireless security: WPA2
    17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
    18. 5 GHz Wireless network/SSID: BTHubxxxxxxxx
    19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
    20. 5 GHz Wireless security: WPA2
    21. 5 GHz Wireless channel: Automatic (Smart Wireless)
    22. Firewall: Default
    23. MAC Address: xxxxxxxxxxxxx
    24. Modulation: G.993.2 Annex B
    25. Software variant: AA
    26. Boot loader: 1.0.0
    I've not done a quiet line test but will go though that process if/when I have a problem with the no dial tone next time.
    Unfortunately I dont have a corded phone but for sanity's sake will no doubt get a cheap one from somewhere 9even if its just for future line testing) to eliminate any issues with the cordless bt phone I have.
    Broadband doesnt appear to drop when I recieve a call and when I have had no dial tone in th epast I still have had broadband access. Although i know that on one occasion the hub5 did its usual sidconenct/reconnect (giving me broadband) but when checking the phone - there was no dial tone.
    Also the title/problem description should change as its been moved - should be "Hub 5 keep disconnecting/reconnecting frequently"
    Note: Looking at the same reported behaviour on other threads I can see as a last update from StephanieG (Community manager) below...
    Re: HH5 New Software Version 4.7.5.1.83.8.204
    on ‎23-02-2015 12h31
    Hi Guys,
    We can confirm that our technical team have rolled out a fix to all affected Home Hub 5As, so your service should be back to normal. The fix is a configuration change to the current firmware 4.7.5.1.83.8.204. We apologise for this issue and thank you for your patience.
    This thread will now be locked. If you are continuing to experience any issues with your broadband connection, it will be due to a problem with your own connection. Please could you start your own thread about the issue, so that the community and the mod team can look at your problem individually.
    So does this mean there's an additional fix to firmware release 4.7.5.1.83.8.204 ? as it appears that the fix was on or after 23/2/15 and my last firmware update was 22/1/15..
    Regards
    DeltaOskarMike

  • Difference between downstream speed and Home Hub 4...

    Using a number of speed checkers I am getting a downstream speed of approx 7mb to my router but only 1.9mb from my home hub4 to my devices. This is irrespective of whether I connect to my router by cable or wireless. I have reset my router and have disconnected all telephone cables from their sockets for about 40 minutes before reconnecting and resetting the router. Any suggestions as to why this should be and how I can improve this?
    Solved!
    Go to Solution.

    The mods will post a contact us link probably tomorrow now. 
    After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Bt infinity 2 and home hub 4 rubbish.

    New customer of 3 weeks and already had hh4 replaced and also lost phone and broadband for 6 days. When I did connect ipad the range was only about 10 feet. Now struggle with ipad connecting. Infinity tech line helpful but don't understand frustration of my problem. Had none of this with sky. Wish I had stayed with them.
    Why don't they just send an engineer round without wanting to charge me £99.
    Currently connected to neighbour broadband to write this post.

    Do you have "Smart" wifi enabled on the HH4? If not then try it. If yes then try manual settings and choose a wifi channel that is free of other networks (or has lowest interference). InSSIDer is a good utility to use to check local wifi networks. Of course the HH4 itself may be gubbed.
    I get a little better wifi coverage with the HH4 than I did with a TG582n from my previous ISP.
    Cheers,
    Ian
    Thanks
    Ian
    http://www.siteguru.co.uk/be/ADSL2PlusForDummies.pdf - Having ADSL issues? Then read this PDF
    Please don't click the star beside my name - too many stars makes you look like a swot!

  • PC loud speaker with bt home hub

    We installed the hub some months ago but only yesterday did I try the loud speaker for watching something on iplayer. There was just a very loud hum, moving the hub away helped the hum but still no other sound. Any suggestions and thanks in advance.

    ....... 'you hum it son, I'll play it' (circa 1971)
    http://www.youtube.com/watch?v=HgzEBLa3PPk
    For the OP, as stated above, check your sound settings/drivers, also check your speaker/amp/sub-woofer cable connections to and from your PC
    I had a similar problem as you (a hum) a few days ago when Infinity was installed.
    My sub-woofer, about 10years old, is placed on a little shelf under my PC desk. It has sat next to my both my old Netgear routers for years, with no problem.
    When the high speed modem and Home Hub were installed in the same place as the Netgear, I was getting a slight hum out of the speaker, not much, but just about enough to annoy you once you hear it. Once you hear it, you can't stop concentrating on it, which makes it appear worse than it really is.
    Anyway, I could have moved the sub-woofer/amp somewhere away from the modems, concluding that the electromagnet screening was either poor in the modem(s), or poor in the sub-woofer/amp. That may have fixed it, or I could have been very unlucky to find out that it was the speaker cables that were unscreened or poorly screened.
    So I took a risk, and decided to replace my speaker/sub-woofer setup, as the whole caboodle is a bit aged now (like me).
    Yesterday, I popped over to my Curry's superstore, and purchased a reasonably nice little Sony Active Speaker System. Installed that in the same place, and they work and sound great to me. More modern, better screening I suppose. I know that it a bit of a drastic way to go about things ........ but I do LIKE new gadgets
    I bought this, £10 off the original price , Sony SRS-D21 Multi Channel PC Speaker System.
    http://www.currys.co.uk/gbuk/sony-srs-d21-multi-channel-pc-speaker-system-00778349-pdt.html
    Cheers

  • Replacing Home Hub, Keeping OpenReach Modem

    I would like to swap out the HH3 for my Draytek 2820.
    Yesterday I set it up, using it's WAN2 configuration.
    When I finished setting it up when I opened any page I got this message, which was at address: http://62.6.38.125/index.html:
    You have been connected to this page due to one of the following reasons. You must now shut down your browser and Internet applications before attempting to reconnect.
    The BTWholesale access circuit to your Service Provider is currently down. 
    Your service should be resumed soon.Or
    You are testing your local connection to BT using 
    'bt_test_user@startup_domain'Or
    You are testing your connection to your Service Provider using 'bt_test_user@domain' where domain is your Service Provider domain name.Or
    Your Service Provider is currently unable to accept your connection request please wait until service is restored or contact your Service Provider for further information.Or
    You have attempted to access an invalid Service Provider domain.
    So, I assume my Draytek is talking to the OpenReach modem, and I am being apssed through to the BT network, but I am authenticating incorrectly.
    Can anyone guide me? On WAN2 I attempted to use PPPoE and entered my @btinternet.com username and password supplied when I started my order, with an MTU setting of 1400.
    Many thanks.

    Nothing wrong with  posting on every thread,.....but
    Posts: 3,463
    Registered: 14-12-2011
    That is a lot of posts in approx 7 months.
    But I quess I don`t own this page either.

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