Lock: Can't get shadow database entry for root

Hi all--
posting this here since I'm having trouble with a Solaris release version and not OpenSolaris. Plus, Rich makes it pretty clear not to bug him with questions about this program! :-D
Anyway I've been using Rich Teer's lock program on Solaris 10 (and 9) and it's been great. http://www.rite-group.com/rich/sw/lock.html
But now that I've built a new machine with the latest general Solaris 10 x86 release (Solaris 10 8/07 s10x_u4wos_12b X86) the portion of lock that gets info from the shadow file doesn't seem to work:
if I enter the incorrect password (to either lock or lock -p) I get:
lock: Can't get shadow database entry for root: Error 0
Rich discusses the background on his lock program in this article:
http://developers.sun.com/solaris/articles/program_privileges.html
...but it's over my head.
Anyone have some guidance on this? I'd really like to use this program in my work environment. thanks! ..and happy Thanksgiving!
-Matt

Futher information on this problem OS is Windows XP PRO SP2
Jer, I have tried stopping and stating the database many times to no avail. I even stop the listener first before trying a restart, see below
I need some one to tell me what or where to look next Are there log files could I have some sort of trace report that might tell me more etc...?
M:\oraclexe\app\oracle\product\10.2.0\server\BIN>net start OracleXETNSListener
The requested service has already been started.
More help is available by typing NET HELPMSG 2182.
M:\oraclexe\app\oracle\product\10.2.0\server\BIN>net start OracleServiceXE
The OracleServiceXE service is starting........................................
The OracleServiceXE service was started successfully.
M:\oraclexe\app\oracle\product\10.2.0\server\BIN>netstat -a
Active Connections
Proto Local Address Foreign Address State
TCP HPPavillonXP:135 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:445 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:1521 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:1981 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:2869 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:1025 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:1045 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:1048 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:139 HPPavillonXP:0 LISTENING
TCP HPPavillonXP:1389 by2m6-cs99.msgr.hotmail.com:1863 ESTABLISHED
TCP HPPavillonXP:139 HPPavillonXP:0 LISTENING
UDP HPPavillonXP:445 *:*
UDP HPPavillonXP:500 *:*
UDP HPPavillonXP:1030 *:*

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Lock: Can't get shadow database entry for root

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