Lock Code request after firmware update on E71

After I updated successful (message was displayed by software updater) my phone, it makes a restart.
And asked for the "Lock Code". I never used the lock code function and I never changed it before.
The default Lock Code "12345" mentioned within the documentation is not working.
Re-installation of the firmware is not working as I am unable to reinstall "PC Suite Support" due to the fact that I am not able to confirm the installation on my phone. I went to the Nokia shop and they told me they have to sent the cell phone in for repair and this can takes up to four weeks. This is totally unacceptable. Until today I was I fan of Nokia phones but this has changed dramatically.

Hi
I also experienced the same problem. Phone was working perfectly prior to Firmware Update.
I had never used or changed the lock code. Initially I thought everything was fine because the
Firmware Update was reported to have been a success.
I then went through the process of selecting language (English) and setting date and time.
However, after doing all this I was then asked for a Lock Code.
I was a little bemused but tried the default '12345'. This did not work.
I tried all the other usual defaults; '0000', '1111', '1234' etc, still no joy.
After a little swearing I decided to ring the Nokia help line. After explaining the problem I was advised to go to my nearest Care Centre. I was also told that if the cause of my problem was as a result of the 'faulty' firmware update then they should do it free of charge.
Off to the Care Centre then (30 mile round trip)!!!! They rigged it up to their 'kit' and confirmed that
the Lock Code had not been changed and was still set to '12345'. They could not access the phone
either. They now have my phone and are going to try and sort it and if they cannot sort it will be
sending off to Nokia. This should then be sorted under warranty (although I would argue the cause
of the problem is a glitch in the Firmware Update and not a fault with the phone).
Let's hope that when I get the phone back it will all be hunky dory!!!
It's also worth noting that even though I could not access the phone directly by using its own keys
I could use all the functions when rigged up to my computer through Nokia PC Suite. I could access
all contacts, messages, calendar etc. I was also able to send and receive SMS. If the phone was
locked then surely I shouldn't have been able to do this????
Hope the above sheds some light on your problem. Just be sure that you are not fobbed off by
either the help line or the 'techies' in the shop. At the end of the day if you have not messed about
with the lock code before the firmware update you should be able to get it sorted free of charge if
the phone is still under warranty. GOOD LUCK!!!!

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Lock Code request after hard reset

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So I did a hard reset and I knew that I'll lose the Ovi Store. What it's completely new for me is that now each time I'm starting the phone I am requested to input the lock code. I have given 12345 but a message saying "Code fail" is shown and afterwards the phone works normally.
1. Does anybody know why12345 is not working anymore?
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3. Does anybody know why the phone does react if I am inputting an incorrect code only with a message "Code fail" - I would have expected a lock after multiple inputs but everything is OK.
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The default code is 12345 ! Do you have a pin lock on your sim card ? You can also request PUK code from supplier, if no good , you do need Nokia Care Point
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Problems after firmware update 52.0.007

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It may sound crazy but sometimes you need to "hard reset" device after firmware update (beware all data erased) by keying in *#7370# followed by 12345 (default Nokia lock code unless altered by yourself). Sometimes UDP = User Data Prersevation feature of 5800XM can carry over corrupt entries when updating.
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Restoring after firmware update - Ways :)

Hi All,
Nowadays we are receiving quite a few complaints that customers are unable to restore the application after updating their firmware. I would like all to discuss to come up with some ways to restore their applications after firmware update.
Before updating firmware
Customer can backup his phone using Nokia PC Suite's Content Copier application.
He can store his Contacts and Messages using Nokia Communication Centre as .csv file or .txt file.
For his Contacts he can sync with pc suite supported sync applications.
Messages he can store in Memory card and he can make a backup of memory card in PC.
If he is using Nokia PC Suite for his Multimedia items he can use Image Store if he is using Nokia PC Suite or Nokia Photos if he is using Nokia OVI Suite.
For Music he can use Nokia Music Manager or Nokia Music.
Once after updating his firmware, if he is unable to restore he can get those from above said applications.
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Dear Forum members, if you have got any other work around please let me know regarding the same, which will help our customers

Hi,
If you have issue in Nokia PC Suites, [subject to your phone's compatibility with Nokia OVI Suite 2.0.0.10 ],
you can install Nokia OVI Suite 2.0.0.10 and check if you can take backup and restore it later.
Also i would suggest to use USB for taking backup, since it will be faster than Bluetooth. Also you can select one category at one time(say backup contacts alone, then Calendar, then messages etc and so on ....)
Its better to skip memory card backup while backup-ing other Phone data for faster backup. Memory card backup can be done separtely(since it wont be affetcted while updating firmware, users can safely remove memory card while updating firmware)
Nowadays though recent phones has got UDP(User Data Prevention i.e., even if you update your phone's firmware, your data wont get erased ), still it is recommended to backup your phone data.
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Zen 8G This device cannot start code 10 and firmware update problem

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GRe: Zen 8G This device cannot start code 0 and firmware update problem?Hello Tbg99,
Welcome to Creative forums!
Try booting the player in the recovery mode.
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Ovi Maps 3 don´t start after firmware update (6220...

Hello!
a few days ago I installed ovi maps 3 on my nokia 6220c and it works well. Later I updated the firmware from version 03.06 to 05.15.
After firmware update ovi maps don´t start-> "Cannot open application. Install latest version from nokia.com/maps."
But Nokia Map Updater says, there are no updates for my maps.
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Can I reinstall Ovi Maps 3? Or is it possible to install Ovi Maps 3 new?
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Hello!
The Map Updater said: "there is no update for your phone" ...because maps 3 is already installed.
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Lost lock code after firmware update

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I recently updated my E66 firmware (i don't remember the versions now). The thing went ok, the phone is working... in general ok, except that: When I try to change something that requires the lock code. It don't recognize my old password. Now it showed me some error about 5 tries and it diapered before i could reed it all.
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Does any one know what that message was. And Is there a way I can get arraund to change the lock code, since the phone is working?
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On some phones the lock code is reset to the default 12345 when the firmware is updated. This is what must have happened with your phone.
However, since you have entered an incorrect lock code too many times in succession, the only way to unlock that now is for you to send the phone to a Nokia Care Point. There is no other way.
The phone shouldn't ask you for a security code when it starts, only for the PIN protecting your SIM. Some Eseries and Nseries phones, however, have a facility called "remote locking" whereby you can lock the phone by sending it an SMS with a code in it that you can define. If this function is activated then the phone does also ask for the security code when you switch it on.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you!

E63 Lock Code Problem After Update

I recently checked for a firmware update for my E63. I got excited when i found out that there was an availabla one, the 510 .21 .010 and I immediately started the update process. Everything went ok but when i switched On the phone it asked me for the lock code after 3 or 4 seconds. I tried the default one , 12345 but it showed a code error message. I can't do excatly nothing but the weird thing is that buttons Calendar,Contacts and Mailbox work but i still can't do nothing else.The Home button does not work. It doesn't seem a normal behaviour.Could it be a bug? I read a lot of posts about this problem so this means I'm not the only one having this problem. Please help me. I really need my E63 back as it is my do-everything tool. Maybe a new firmware with this bug fixed would be best.
Thank You in advance

hello, you will need to contact your nearest Nokia Care with proof of purchase/ownership, for them to reset your security code.

E71 iSync broken after firmware update?

My E71 worked fine with iSync before. I upgraded the firmware, but iSync shows me that I can not sync with the E71 (same warning as before plugin from Nokia was installed). I reinstalled the plugin, but nothing changed.This is rather stupid because you expect that an upgrade makes things better.
Anybody else with the same problem?

Before you start saying what Nokia does and does not do, did you look here: http://europe.nokia.com/get-support-and-software/product-support/isync/compatibility-and-download. Second, if you think that the firmware update (done on a Windows machine or Nokia service point with a Windows machine)in some way broke the iSync plug-in then you really have no clue as to how things work. Windows and Mac are worlds apart. I did not have to update, download or re-install the plug-in again. So maybe it is something you did. My E71 continued to function exactly as it did before the upgrade. The only thing I had to do was to re-pair the phone back to my Mac and things worked without issue. In fact, for me, the BT seems a bit more stable than before (which was not great) but for sure an improvement.
brassen wrote:
I am not getting into the matter if Novamedia product works or not, but this situation is unacceptable.
Clearly the last firmware update broke the iSync plug in. Hell, it was working perfectly for me, I even got a friend to buy an E71 because of my bragging of it being the best mobile I've ever had.
Why can't nokia issue a simple update to the iSync plug in? Can't imagine being that hard.
Why should we buy a USD 10.00 product because Nokia broke their compatibility with the Mac platform?
Show the KUDOS button some love.... Hit that bad boy.... It don't hurt....
Apple iPhone 5,
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N85, 20.175, lock code corrupted after *#7370#

I upgraded using FOTA to 20.175 and all was perfect for some day, my original lock code was retained and working as usual.
Today I tried *#7370#, put my lock code to execute the reset and it was performed.
After that I noticed that the security options were screwed up. I can no longer change the lock code. It has not been reset to 12345 and my old code does not work any longer.
If I perform again either *#7370# or the factory reset option my original lock code is
accepted and operation performed.
Anyway my original code can not unlock the phone, for example If I put the
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Fortunately removing the battery and powering on the lock code is not requested and
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Originally I had the phone lock period set up to 900 minutes and the
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Both these options are now disabled and I cannot change them.
Solved!
Go to Solution.

scoobyman wrote:
Hi donlisander
In view of the UDP feature of your N85 although it requires a degree of manual dexterity have you tried carrying out the "Three finger reset" to re-format your device and return to "out of the box" condition?
I tried all know forms of reset. The *#7370# which seems to have little effect (just reset the
phone language to "automatic"), the menu "factory setting" option which seems a little stronger and reset the theme and most settings. Also the 3 keys trick, more than once.
The security module seems to have been corrupted by the initial *#7370#. Even firmware
reinstall is not able to fix it. There must be a way to work around UDP and perform
the old style reset, which really cured such things.

Lock Code request after firmware update on E71

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