Lock for apple id and email for verification

Hello im fom indonesia, i've new ipad but my problem is that apple id used from that store when i was pay, and that store was forget about the apple id pass and also the email (somebody change that password because not only me using that id, n than he/she change an email pass), my vault is get hard reset for my ipad and i dont know when started is still ask about pass with that same apple id....so what can i do now to open that lock? i have original box and guarantee from apple (not stolen ipad)

Thanks for your response but still no joy:(
Yes I had already read the FAQs, but hadn't found that first link you suggested.
I followed that, logged in with my old (non-email address) Apple ID and things looked promising. The instructions looked straightforward and I'm presented with a panel inviting me to "Make your Apple ID and primary email address one and the same"
So I click "Submit"...
I then sign out and try to sign back in using my email address ID but it fails with the message...
"Your Apple ID or password was entered incorrectly"
Perhaps I have to allow time for Apple to process my request?
Perhaps the fact that I am attempting to modify an old Apple ID to a name that matches an existing newer one is just not possible?
Perhaps I have to dump my other new ID first - before attempting to change the other one?
Anyway...
The conundrum continues

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