Lock icon at bottom of iTunes screen when iPod connected and selected -grey
I'm a longtime Mac and iPod man trying to get ipod working for friend who has Dell laptop and XP.
Have downloaded and installed latest Windows software for both iPod and laptop.
Problem
iPod is recognised, but I can do very little with it in iTunes. Items get greyed out, iPod screen often returns to internal menus (that is appears as if iPod is disconnected) and strangest of all (for me ) is that a lock icon appears at bottom of iTunes screen in line where iPod capacity is shown. Have reset iPod, restarted computer, iTunes etc. no change.
Here's the thing - same problem when connected to my iMac G5!
Any suggestions welcome.
Got my answer from nice chap with a Windows machine!
It was because iPod was in autosync mode which I have never used myself since I have way too much stuff in iTunes.
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If you want to solve your problems, unjailbreak. And don't do it again, because jailbreaking causes problems as you read about in that article. You can try Recovery Mode: http://support.apple.com/kb/HT1808
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See: http://support.apple.com/kb/TS3694#error1604
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Itunes Closes when Ipod Connected
Itunes is working fine when my ipod is not attached, but as soon as i attach my ipod, I get a "Itunes has encountered a problem and needs to close" (send error report). The same thing happens with the Ipod Updater software.
I've tried unistalling and reinstalling Itunes several times already.
I tried using the original version of Itunes i had from an install CD (4.??) and get an error message saying that the nessesary software for Itunes to communicate with Ipod is not installed properly. Please Reinstall Itunes.
Thanks for your help. I've been working on this for a good 3 hours and just can't figure it out.automatically. is there a way to turn off automatic updates without the ipod actually attached? that would be great if this was that simple...
sort of. the technique will do double duty for us ... we'll also use it to check to see if the problem is associated with a specific XP user account, or if it's systemwide.
here's the technique.
quit itunes. head into your user accounts control panel and create a new user account with full administrative rights. (there's help documentation on how to do that at the left of the control panel screen.) while you're in that control panel, switch off "fast user switching" in your logging-on preferences.
now log out of the old account and log into the new account.
launch itunes. eventually, you'll see a blank library screen. (that's normal.)
plug in the ipod. do not associate it with the blank library.
if itunes is still up and running at this stage, set the ipod to manually manage music:
Managing content manually on iPod
now eject her, close itunes, log out, log back in to your normal account and launch itunes again.
does she still crash itunes when plugged in while set to manually manage music? -
Grey screen when ipod connected on startup and shutdown
when i start or shutdown my ti-book 500 with my new nanopod connected, i always get a grey screen and a command prompt with a bit of help text telling me what to type to proceed. if i type mac-boot, the screen will go blue and things go as normal. if i type shut-down it will do so.
why is this so? it is not really a problem, but a curiosity and a hassle. i always have to remember to disconnect my nanopod when i want to shut my mac down. if i don;t, it restarts (with chimes) and goes to the grey screen.
can anyone explain this? can it be remedied?Hi, drgreg. I can't explain it, though I suspect that at least at startup, it may have to do with necessary drivers not having been loaded before the OS discovers that a device is connected. Whether something different comes into play at shutdown time, I don't know.
But I heartily recommend that, having discovered what you need to do to make things work normally, you bow gracefully to necessity and get into the habit of doing it. That habit may spare you a great deal of grief in the form of corrupted iPod and/or hard drive directories, which can lead to data loss and cripple your computer at inopportune times. -
ITunes freezes when iPod connected
I have Windows XP and iTunes version 11.0.1. Since I've updated iTunes I haven't tried to sync my iPod touch 4th generation. When I connected my iPod my iTunes freezes and I can't click on anything. Once I disconnect the iPod then iTunes works fine. What should I do? Thanks.
I've had similiar problems when it comes to freezing. What I did was simply wait. I loaded my iPod and the mouse pointer showed the hourglass for a few minutes, then the iPod simply showed up on iTunes. Try rebooting your system, connecting iPod, and giving it a few minutes.
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IPod Syncing Automatically/iTunes Opening when iPod Connects
Good morning:
I am at my wits end, so maybe some of the experts here can solve my problem.
My touch is automatically launching iTunes, even though I do not have the launch iTunes box checked on my iPod.
This is where it gets interesting. I just plug it in to charge, it automatically launches iTunes, and then iTunes automatically syncs the iPod.
Of course, I also have "Prevent iPods, iPhones and iPads from syncing automatically" checked in Preferences. iTunes seems to ignore this, and syncs anyway.
The fun part begins right when it begins to sync. Since I like to have a firewall and antivirus software running (which is apparently not compatible with good syncing), my iPod promptly fails to sync, and then iTunes tells me it cannot recognize the device.
So, I then have to disable my firewall and antivirus, restore, run the backup and then manually manage all my music again, plus anything I downloaded before running the next backup because (get this) the second I plug in the iPod, iTunes loads and attempts to sync, which, of course, fails, and so I never get the next backup in.
And I know what you are thinking, just disable the firewall and antivirus before plugging in the iPod. Yea, sometimes I do that and sometimes I forget. Ever forget to do something? Happens to me with frequency.
I have tried un-checking the Prevent box, closing iTunes, opening iTunes, re-checking the Prevent box. Doesn't work; iTunes still automatically opens and then automatically syncs.
iTunes, on occasion, will sync when I close iTunes before ejecting the iPod. Which is always fun if I've gone ahead and re-activated my firewall and antivirus, because I get to start all over again. I'm becoming quite the restore professional.
Why? Any solutions?
My iTunes version is 10.0.1.22, iPod is a 3rd Gen Touch with the current OS version (constantly restoring does that), I'm running Vista, I'm currently standing and my sign is Aries. I'm not sure which of those will be helpful, but I'm trying to cover all the bases.
Thanks in advance.Welcome to the discussions,
try this to stop autolaunch: connect your ipod, uncheck the autosync option in iTunes/Settings/Devices,
then check the summary pane if the autolauch option is selected. In your case you should now see the selection mark, this one is not visible if you selected to prevent any device from syncing in the settings.
Deselect the autolaunch option in the summary pane and change the settings for autosync again in iTunes/Settings/Devices. Now you should be able to connect without any sync process starting.
To prevent automatic syncing one time, without changing settings: Open iTunes, connect iPod touch to your computer, then press and hold Command-Option (on a Mac) or Shift-Control (on a PC) until you see iPod touch appear in the sidebar. -
On my itunes there is a locked sign when i plug in my ipod. It is next to the eject buttons etc. on the botttom. The songs are also showing up gray and it says it is updating and then it says its finished but you can't add songs.
If you want to add songs onto the iPod manually, use these instructions to set the iPod to sync manually, and then move the songs onto the iPod in the iTunes source list. Doing this will also enable you to select individual songs on the iPod.
(14270) -
I received a message when trying to update to 8.1. 'The update software server cannot be connected". What do I do?
Hi Theunderdog1,
I have an article for you that will help you address this issue with contacting the software update server:
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
ITunes opens when iPod connected
Why does iTunes open if my iPod is connected? I've unchecked this preference for this iPod in iTunes.
If I quit iTunes and the iPod is still connected, it mounts on the desktop and iTunes opens and updates the iPod again. Very annoying!
Thanks for the help.Just to update my question: iTunes opens after I quit it even if my iPod is not connected.
So I guess my topic doesn't belong in this forum. It seems the problem is with iTunes. Or something I installed. LastFM plug-in? -
ITunes crashes when iPod connected
After four years I finally have my first error message of any kind with my Mac. The other day I plugged in my iPod touch after iTunes was already open and an error message popped up saying iTunes would be forced to close. I can use iTunes w/out any issue but as soon as I plug in my iPod, it crashes every time. Anyone have any fixes?
OK I FIXED IT!! my ipod is all set to manual except for the games. Both my games became unplayable the other day for some reason (texas holdem and tetris). i went into my ipod through my computer and went into the ipod_control folder. i deleted the games. now it works fine.
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My iPod touch screen says it is disabled. Connect to iTunes. When I connect the device to the computer a window pops up and said that the iPod is locked and I need to enter the passcode on the iPod..... I can't get it to do anything. Any ideas?
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
A USB plug picture is on my screen with an arrow pointing to ITunes. When I connect the Ipod to my computer, it is locked and is asking for
a security code. I do not know the security code.Place the iPod in recovery mode and then restore it via iTunes. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
my iphone 4 doesnt show up in itunes. it is also locked on the 'connect to itunes screen' when unplugged from the computer. help me!
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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