"lock" icon on top of view screen

i have a "lock" icon on top of my view screen; the "hold" button is not "on" but i'm not able to turn "on" my ipod; i noticed the "lock" icon when i plugged ipod into my computer; when not plugged into computer, ipod screen is blank and doing the "reset" process does not work;
I can't find any information in the support/training guide that refers to the "lock" icon; it shows other icons and what they mean, but nowhere do i find a pic of the "lock" icon and its definition.
Please help...

The lock on an iPod screen is displayed when the hold switch is on, it sounds like yours is stuck in the on position. Try toggling it back and forward to see if that will release it. If the problem continues contact Apple or your retailer:
Contacting Apple Support and Service
iPod Service Request

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