Lock screen button broken...
about 2-3 weeks ago, my lock screen button stopped working. like as in it constantly seems like its down. it doesnt sit up in the normal postion. i have to dig a thumbnail into the space on the side up the button, get it to lift up a bit, and mash it down in an awkward way that hurts my thumb..
once i discovered assistive touch, this wasnt really an issue (besides screenshots and restarting). well, about a week ago, i dropped my phone and shattered the back glass. cheap easy fix i know, but heres my dilemma. about 3 days ago, my phone started rasndomly shutting down on its own. once with 30% battery, once with 80% while plugged in, while not plugged in. this last time took me a day and a half to i guess let the battery drain before i could plug it in and get the red charging logo.
its back on now, but not sure for how much longer. i already have a new back glass piece in the mail (buddy works at sprint, said hed do it for me, ordered before the super bowl) but im afraid if i do that, Apple will be able to tell if i take it in for the button issue and be less likely to replace for free. on the other hand, im afraid if i take it in as is, they will blame the broken glass/drop on the button issue, and the random power downs.
i could live with the button being broke, as annoying as it is. i can live with the broken glass (one day not in the case, let er breathe!) but i cant live with the phone being off, and unable to reboot or anything for hours/days at a time.
advice/stories/suggestions/tips?
thank you in advance.
just to add,
once not long after the drop incident, it did power down on me. i finally got it to reboot but was a pure white screen, which after about 3 minutes faded away gradually, with almost a flickering to it. im pretty sure the drop and the other issues are related but not the button.
muxpux wrote:
i already have a new back glass piece in the mail (buddy works at sprint, said hed do it for me, ordered before the super bowl) but im afraid if i do that, Apple will be able to tell if i take it in for the button issue and be less likely to replace for free.
Oh no worries about that. Apple is not going to touch the device regardless.
They will offer an Out of Warranty replacement because as you've stated you have already dropped the device and damaged it. This is not covered under warranty.
If your friend or anyone other than Apple opens the device, then the warranty is voided.
Bit the bullet and spend the $149 for a replacement device, or if elligible for an upgrade through your carrier, get a new device.
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Thank you.Dear Laurae10,
Good afternoon. Having a nonresponsive home key can definitely be frustrating. It would be my pleasure to address your equipment and warranty concerns.
When you purchase a device with Verizon Wireless, it will come with a one year manufacture's warranty from the day that it was purchased. However, the manufacture's warranty does not cover physical or water damage.
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