Lock Screen Lumia 920

My screen locks as soon as I have dialed before I bring the phone to my ear.Thus I cannot use the phone while on a call and have to switch it off. Screen only comes back if the call is ended by the other party. Is there a quick fix?

You may need to send in to have it looked at. If blowing air towards the sensor is not the issue, and you don't have a screen protector on it, it could be a sensor or ribbon issue and should be repaired.

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  • Turning screen Lumia 920

    The screen of my Lumia 920 doesn't turn automaticly anymore. Can I change the settings somewhere?

    Install this application and check results for magnetometer as you may have a hardware issue:http://www.windowsphone.com/en-us/store/app/diagnostics-toolset/7e500919-deda-4a9c-93c5-c9fc9a046ffa
    Backup your data to the "Cloud" and consider carrying out reset of device prior to returning to Nokia Care facility for repair and to exclude any possible software corruption.
    Happy to have helped forum in a small way with a Support Ratio = 37.0

  • WiFi disconnected when screen locked on Lumia 920

    Hello,
    As far as I could see, this issue is being discussed on some other issues.
    My issue is simple: my WiFi disconnects when my screen locks (depending on the timing I set..3 minutes, 15 minutes, etc.). Is it normal? If not, how can it be solved?
    Thanks!
    Solved!
    Go to Solution.

    It is normal for your phone at the moment. However, Microsoft will be releasing an update soon which includes a change to this, so you won't have too long to wait.

  • Nokia Lumia 920 lock screen Maximum retry limit

    Please anyone with information on the maximum retries allowed on the lock screen of the Lumia 920. I am just a bit curious. Thank you
    Ecclesiastes 3
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    Information available via the following link under "What do I do if I've entered the wrong password too many times?"
    http://www.windowsphone.com/en-us/how-to/wp8/basics/lock-screen-faq
    A lot of information is available in that website. I find it very useful. I wonder why most WP users do not use it.

  • Lumia 920 - Is it Necessary to Unlock Screen to Us...

    Has anyone else found that they need to unlock the lock screen before their BT car kit will make or receive calls.
    I can't believe that I'm the only person who has this problem with the Lumia 920!
    The phone connects fine with my car kit and the car display shows the contacts ok but the phone is unresponsive to the steering wheel controls until the phone lock screen has been unlocked.
    This means that I can neither make nor receive calls without first touching the phone.   

    Hi Adrian,
    Thanks for the suggestions.  I have checked to make sure that I've got the latest phone updates via the option in the Settings section.  I'm not sure if that includes firmware updates - are these automatically installed also, or do I need to download them separately?
    By a soft reset, do you mean turning the phone off and then restarting?  If so, I have tried that several times.
    Is it normal to be able to answer via the bluethooth car audio when the Lumia  is locked?  I wasn't sure if I needed to use a voice command or something.  An incoming call activates the car's audio, and I can even hear a ringing tone on the car audio, but clicking on the "phone" button on the car dash doesn't answer it unless the phone is unlocked.
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  • Lumia 920 screen broken + other problems

    Hi,
    There are many videos posted about breaking lumia 920s screen and how difficult it is.
    Well, mine broke without any effort. I've had the phone for 3,5 weeks, I have NOT dropped it or hit it anywhere nor have I scratched it with anything. I woke up yesterday morning and after writing one message and closing the monitor i noticed a crack/scratch on the right side of the screen where the buttons are located on the side (volume - lockscreen). I know most of you think I've thrown the phone somewhere or dropped it, but I have not. This crack seems to be somewhat deep but very narrow, like hair.
    Has anyone else expriences such things?
    Today I went to the place where I bought the phone and the boy working there said that "nothing we can do, won't go to guarantee" and he based his claim on previous complaints about other smartphones. However this GorillaGlass should be sturdy, but it seems that at least in my phone it broke by itself. I have the red version of the phone bought from Finland, made in China.
    On top of this, some people say when talking in the phone that my voice is coming poorly or almost not at all. This is random.
    Phone also gets -very- warm if used near the camera on the back of the phone, I do not know what chip is located in there, but the heating happens when an online software is being used that requires an internet connection - either wireless or 3G.
    And furthermore, the headphones didn't really work long, the right plug began working on/off and making some scratching sounds after maybe 3 hours of use and it seems to work depending on the position of the cord.
    Anyway, I am wondering if someone else has had their screen broken without any harm done to it? In my opinion this should NOT happen in less than a month's use of the phone. If searched from the internet (google), there are quite a few posts about scratched and cracks in lumia 920 screen but I did not find any posts from here with a quick look.
    ..And, is there anything I can do about this? it's a pity that this kind of obvious error in this certain phone I have is making it uglier and annoying me so much...
    Cheers,
    J

    The only possibility for glass breaking is the temperature change actually. I was thinking about it myself too. And this is so strange because, as you mentioned, there are videos and info about the glass' hardness around the internet to be found. However, as I live in Finland and it is (real) winter here the phone has undergone temperature changes earlier too, even more dramatic than on friday morning when I took it outside with me for 5 minutes (was only -10 outside, 22ish inside) and this is not as big a temperature change that a phone should not last really as people do live in hot and cold countries.
    Other possibility, which is also unlikely, is that the buttons on the side have something wrong with them or they have somehow bent the glass as the crack is at that edge of the screen.
    The thing is, the morning I woke up, glass was fine, nothing on it. About an hour later I reply to a message and after locking the screen I see the crack. All this time the phone was on the table facing up. Luckily there is nothing wrong with the functions or anything else with the phone related to the glass, it just makes the otherwise good looking surface a bit ugly.
    Has anyone reading this tried to use those "scratch fix solutions" found from webshops? That you apply on the glass and the scratch/dent/crack goes away? -though I doubt that's a good option to do, but it'll be a quick one and at least the crack won't bother me longer.
    It is really stupid that otherwise a very pretty and seemingly great phone which I've already grown to like more than I thought I would in such short time (after N8) has this kind of a thing in reserve for me. =(
    The live chat and call options are probably open during weekdays, thus I did not use them yet even though they were on the possible options in the nokia care (I checked it first before posting here in the first place). Also the closest Nokia care place is a bit far away, but let's see.
    Again, thanks for replies.
    J

  • Lumia 920, screen rotation not working, loosen obj...

    I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
    Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a  pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
    Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
    Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
    Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
    There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power).  No idea why....
    and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
    Does anyone have the same experiences with these issues?
    No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

    I also bought Lumia 920 and had same issue with accelorometer.  I have submitted phone in Nokia care and after 15 days they repired and given back. This happened in june 2013, now i started facing same issues again and my phone also get very hot while charging...... Can anyone advice how to get my device preplaced ???
    thanks.
    Titra wrote:
    I have pre-ordered the lovely yellow 920 from Telstra Australia, in November, arrived around start of December. It is a fantastic phone to use, however there are several hardware and software issues influencing this experience in a bad way. Anyone have the same experiences with the folloing issues?
    Firstly, I have noticed only in just a few days of using it, the screen can get obvious scratches very easily from normal use without screen protector film. Now, there is a  pattern of many scratches from swipe up to unlock gesture. I though it would be as least do better than iphones
    Secondly, I have noticed what feels like a chunk of loose object inside the phone, as I shake it quickly left and right, which could even be heard, as two hard object in contact with each other. I have no Idea what could that be.
    Thirdly, the screen rotation simply stopped working one day without notice. Tried soft reset a dozen times and even hard reset to factory status did not fix the issue. This get me thinking, it might have been a serious hardware issue, or perhaps the accelorometer/gyroscope was damaged by that loose object inside the phone. However, today, all of a sudden it starts to work again.........Brilliant!.......not...
    Another issue is that it could get Literally Burning Hot on the top right corner(front) of the phone in some circumstances. I understand electronic devices can get warm while operating, my Nokia N8 gets warm during intense operation such as multi-tasking Map, Drive etc, But it never gets to a point when you have to consider whether it is still safe to use or not, sadly, I have to do that with my 920 while video chatting,
    There are even more issue with the software. A few random mornings in the past month, I wake up to a dead 920 on a wireless charging pad, only to be able to recover through soft reset procedure (Volum down + power).  No idea why....
    and sometimes as I accept an incoming call, the phone freezes on that screen. The call still goes through, three buttons are still alight and vibrates, but not functional. Again, only recoveralbe by soft reset.
    Does anyone have the same experiences with these issues?
    No matter what might caused these issues, to have all these occuring within a flagship smartphone, Me as a loyal Nokia fan (3210,6600,6220,3220,6300,N95,N8) is very disappointed.

  • Lumia 920 screen is not rotating even though it h...

    My Nokia lumia 920 had been submitted to nokia care several times for the phone used to get hanged.I was told it will be allright.my phone had been kept in their servicing centre for more than a month but then the same problem persists.And then I submitted again but still the same problem again.This has been continuing for many months.
    Finally the screen will not roatate when the phone is kept at horizontal or horizantal position.
    How many times do I have to go to Nokia care?I feel it is one of the worst service wanting to trouble their consumers.

    As this platform is a user to user board we can't do much for you here. I suggest you file a complaint with Nokia Care on this.
    Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

  • Lumia 920 Locks up after Black update

    I'm using an AT&T Nokia Lumia 920. My phone had been working fine with the Amber update but as soon as I updated to Black it started hanging and acting weird. These are the symptoms:
    1. If I have a device pin setup it hangs as soon as I type in the pin or if I hit the emergency call button.
    2. If I don't have a pin, most apps don't start. They say they are loading but after 30 seconds or so they drop back to the start menu.
    3. It never successfully reboots, I have to use the soft reset key sequence (power + volume down) to get it to restart.
    4. I see missed incoming calls but the phone gives no indication when you're actually calling it.
    Things I've tried:
    1. Soft reset.
    2. Hard reset.
    3. Flash to pre Black using Nokia Software Recovery Tool. (no longer possible since it downloaded the black update this morning)
    4. Restoring backup after hard reset.
    5. Picking all the defaults after a hard reset.
    6. Changing the region on startup after a hard reset.
    7. Changing the keyboard layouts (remove some, add a bunch). This the one setting I seem to be able to get to.
    8. Uninstalled all apps I could (I can't see what games are installed).
    9. Flashed back to Original ROM and updated through Phone Updates, after Black is installed, device locks up again.
    Does anyone have any idea what might be causing this problem? I'm in the US.
    Thanks!

    that's really a bummer.
    I went through the same thing/similar when I updated my 920 to black.
    I had to hard format and use the NSRT to reinstall the firmware completely 10-12 times until it finaly took the firmware correctly.
    other than that, seems you have done everything you could to troubleshoot it.

  • Lumia 925 lock screen fb pics

    Hi,
    my Lumia 925 had lock screen photo of Facebook "photos of me" now it shows me blank blue fb screen. Any idea why? How can I resolve this issue?
    Solved!
    Go to Solution.

    Solved

  • Lumia 920 Flickering Screen

    I replaced my Lumia 925 because it has Screen Splotches, I decided to upgrade it to Lumia 920 last 2 days ago, but it has a Flickering Screen. My question is, is this normal? Whenever I browse pictures and it is on brighter background the flickering screen got worst. Why is that?

    hi mate,
    have you ensured that your phone is up to date with firmware updates, and also that you are up to date with all the latest Nokia system apps? also try performing a soft reset. if that does not work, then you may need to take your phone to your local Nokia Care point for inspection.

  • Lumia 1020 lock screen

    Just got my 1020. Love it.
    But can't figure out how to disable the lock screen and the max timeout is 5 min.
    I like to leave it plugged in on my desk all day and don't like keeping to have to unlock it. I prefer to lock it manually.
    My 920 had "Never" as a timeout option. Why doesn't the 1020?

    Bump, I just got the 1020 today and I was crestfallen to see that coming from the 920 I no longer have '30 mins.' and 'never' for the lock screen timeout.
    Who controls this? AT&T or Nokia?
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    http://www.mameui.info

  • Lumia 920 blinking screen

    Hi guys, recently after I updated my Lumia 920 os to Lumia amber I realized sometimes my screen blinking... I'm not sure why... Is it because of the os, installed apps or the phone got some problem... Thanks

    Im too suffering from same issue(flickering screen), but this was there even before amber update. To reproduce the issue , i found this way - Make a call and put your finger near proximity sensor so that screen goes off. Stay like that for 2 to 3 minutes and now take out your finger. You will see that entire screen is flickerng. But this is not the only cause for flickering screen, as i observed it coming many times in my usage. Nokia plzz respond to the question quickly.

  • Lock screen nokia lumia 520

    Hi is there any way that i can remove the time and date from my lock screen, I've got a really nice picture of my kids and the time and date spoils it lol

    Sadly not possible.
    If  i have helped at all a click on the white star below would be nice thanks.
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  • Lumia 1020 lock screen problem

    I have just updated my lumia 1020 but I don't know how to unlock or disable  lock screen. I locked it with my photo. please help.

    Have you tried a soft reset ? Press and hold both the Volume Down and Power key for 15 seconds. After 15 seconds, the display will turn off and the phone will vibrate and restart. 

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