Lock Screen too big to see swipe, so we can't 'open'!

The screen saver is showing - but about 10 times normal size, with the result that we can't see or use the swipe action. We have tried re-booting (holding down start and home buttons, etc) but this does not resolve the problem. Looks like she may have inadvertently increased the screen size and then allowed the iPad to lock. It's my friend's iPad (90-yr old lady who got the it from her grandson) and she can't remember her Apple ID or anything so we haven't been able to contact Apple direct for advice on this. We realise we may have to contact grandson and get him to make trip to Apple store - he lives distance - not sure he has access - yikes! So just in case this is simple to resolve any help would be appreciated.

I Think that Zoom might be turned on.
Double tap the screen with three fingers and see if that returns the screen to normal size. While Zoom is turned on you can drag with three fingers to move around on the screen, but try tap with three fingers and if that reduces the screen, enter the passcode to unlock the iPad and go to Settings>General>Accessibility>Zoom>Off, if you want to turn it off for her.

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Lock Screen too big to see swipe, so we can't 'open'!

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