Lock up at Welcome Screen

since the other thread (How to disable the welcome screen?) has been "Answered" starting a new one:
after launching PS gets stuck at the welcome screen. i can't scroll down to tell it not to show.. BECAUSE IT's FROZEN. there's not content in it and i can't quit PS unless i go to task manager.
the only way i can get it to work is to disable network access, launch PS, close the welcome screen, and then re-enable network access.
i checked my firewall and host file, tried multiple dns servers, double checked iptables on my router, nothing works.
all other CC programs launch fine, including the welcome screens - which i was able to turn off.
the "Do Not Show..." should not be a part of the web content as, you see now, causes a problem when it won't load and no way to turn it off. at least make it an option in the prefs b/c i can hit ctrl+k before the welcome screen comes up to change some things.

In all the cases that we've seen where display of the Welcome screen truly locks up the computer, its been due to a corruption in the anti-virus software on that computer.  Modern operating systems don't allow application processes to lock up the whole system.  Its only OS level processes that can take down the whole system.  The anti-virus software hooks into the OS level to intercept network communications and thus when it has problems, it can hang the whole system.  We're not yet sure what it is about the Welcome screen that uncovers this problem.  My suggestion to you is to try uninstalling and reinstalling your anti-virus software.
There are cases that we're tracking where the Welcome screen appears mostly blank, but the system is not locked up.  In these cases, the window can be moved, the red button to close the Welcome screen works, and you can pick menu items to open a file from disk.  This is a different problem and the computer is not locked up, not even Photoshop is locked up, only the Welcome screen is.  We think we've narrowed this problem down to certain special characters in a name of a recent file that's causing the Welcome screen to fail.  If you clear your list of recent files, then the Welcome screen works as intended.  We're working on a fix for this issue right now.
Hope this helps.
Mark VerMurlen
Adobe Engineering

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