Lock up on recordings

Anyone else had a problem with the Humax YouView box locking up when recording since the last update? It's difficult to reproduce the exact circumstances which cause the problem, but it always seems to occur when a second recording starts when there is one already recording. The current programme on the TV still displays, but the sound mutes and the remote control becomes totally unresponsive. The only way to get the box to do anything is to press the blue centre power on/off button on the box, and restart it. Even then the box sometimes still shows a recording is in progress (by the front panel display) but going to the YouView menu shows no recording in progress. Eventually the record indicator on the box disappears and all is back to normal..... until the next time. I have noticed that it is possible to record two channels at once and view another channel, as long as the three channels are contained within up to two multiplexes, could this be confusing the box?
I've also had a problem with the BT Vision player, (the BBC Iplayer works perfectly). Although the menus show correctly, none of the films will run, all that happens is a kaleidoscope of pixelations and perhaps a brief burst of garbled sound. Sometimes when I close the player and return to live TV, I get a few seconds of the programme and then the screen goes blank, and changing channel repeats the same effect. I have to turn off the box and restart to get back to normal. I had the same problem when I first got the box about six months ago, and although the helpdesk went through all the usual solutions, they couldn't solve the problem, and escalated it to technical support. Of course, sods law applied, and the day they contacted me the problem disappeared.... until a few days ago. I didn't feel like going through the same rigmarole again, so after perusing the YouView website I girded my loins and did a "full maintenance Mode Recovery". This seems to have miraculously cured all the problems, at least for now. Beware that if you do this, although you can keep all your recordings (depending on which option you choose), you will have to basically do a complete re-install from scratch.
Channel/mux allocation www.dtg.org.uk/industry/dtt_channels.html
YouView maintenance mode recovery pdf http://videos.youview.com/support/maintenance_mode.pdf
Anyone else?
Terry

Tev wrote:
I've also had a problem with the BT Vision player, (the BBC Iplayer works perfectly). Although the menus show correctly, none of the films will run, all that happens is a kaleidoscope of pixelations and perhaps a brief burst of garbled sound.
Yes, I get that sometimes. It affects all players except BBC Iplayer but powering off for a minute and rebooting normally fixes things. It seems to happen immediately after upgrades. I'm on my second YouView box after my first one had to be replaced and it didn't happen on box 1 but does on this new one.
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Lock up and attempted restart on recent recordings

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Hi Mark,
Thanks for the post and welcome to the forum. I can help with this.
Please drop me an email to [email protected], include your BT Vision account details and I will get this looked into.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Recordings locking up

Some recordings om my 5 year old silver box have begun to freeze after a short time when being replayed. The whole box locks up and won't respond to any command - only depowering and rebooting will unfreeze it. If you try to play the same recording again, the same thing happens. Other recordings play OK.
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dixonmg wrote:
Some recordings om my 5 year old silver box have begun to freeze after a short time when being replayed. The whole box locks up and won't respond to any command - only depowering and rebooting will unfreeze it. If you try to play the same recording again, the same thing happens. Other recordings play OK.
Does anyone else have experience of this problem, or know how to fix it?
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If your internet speed is OK, from what you have posted above, it sounds to me that after 5 five years usage, your hard disk drive is knackered (ie worn out) and you need a new box.
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Recordings that keep locking up

Hi folks,
ive recorded several items recently....
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When I try to play it again the box is Non responsive to the remote.
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Hi Andylord,
Thanks for posting. If you take a look at the link below there are a few things you can check to try get round this. Give it a try and if you are still having problems, please comeback to me!
http://bt.custhelp.com/app/answers/detail/a_id/14219/c/348,1155,3056/kw/remote/r_id/125731
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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Will this upgrade affect ALL BT Vision users I would love to know why I have not been notified?
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c: If I upgrade myself now will I be exempt?
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I can't change the effects of the track or anything!!
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TS4006 Is it possible to revert to 'find and lock' after I clicked to erase?

Is it possible to revert to 'find and lock' after I clicked to erase?

Kryan73 wrote:
… after I import a new file, I have to then go searching for it amid all the other files…
in a perfect world, you do know the recording date, and you simply scroll to that date.
in a very perfect world, all your other imports are already tagged, so just have to create a smart list 'unrated' ...
(I know those messy Events… a friend of mine constantly ignores my advice to check the time/date on his camera; on every battery swap, the cam creates a very erratic timestamp ... his actual recordings are listed as made in "2004" or in "2020" .... )

Previous recordings and live rewind intermittently...

Had a problem recentlly with my youview box, a DTRT1000.
Did a maintenance mode reset after it got stuck on 'nearly there', its been suggested that problem can be caused by a hard drive problem.
Since that reset I have been having intermittent problems where by the recordings are still listed but can not be accessed, playback fails. When this happens the live rewind feature is also unavailable, using previous experience of set top boxes both problems sound like a hard drive issue.
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Has anybody else had problems like this?
Obviously I cant just remove the hard drive and replace it with a spare I have lying about as it will void the warranty but at the same time because its an intermittent fault its going to be hard to demonstrate. What are the options open to me?
edit : Forgot to add its beginning to lock up more than it ever has, too.

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You're welcome, kerk7
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YouView DTRT1000 box keeps locking up - advice ple...

Hi,
We've had a BT DTRT1000 YouView box for over a year now. In that time i can only recollect one maybe two occasions when it has locked up and needed to be powered off. We have BT infitinity2 and a good strong TV signal which probably helps.
In the last 3 days however something has changed. It has locked up about 10 times becoming unresponsive to the remote or the front panel buttons. The only option was resetting with the power switch on the rear of the box. Infact it just got stuck on the startup on the 'nearly ready' screen with the blue progress dots still moving.
I did a check for new s/w and it says I'm up to date. So I rang BT support yesterday and was told that I needed a s/w update and to do that I needed to do a full reset and will lose all my recordings. I pointed out that it says I have the latest s/w but he said that wasn't really correct and only a full reset will get me the lastest software.
I also asked if I could back soem of them up but was told that was not possible.
I haven't done the reset becasue I'd quite like to not lose all my recordings. Have I been given good information or does anyone have any better suggestions/advice?
This is the current software status
Software Versions : last updated 2 July 2014
Manufacrurer software 18.3.0
Componnent software 2.5.6
Platform config 1017
ISP config 220
Thanks in advance

Yes the box does have a trouble with hang ups compare to all my other boxes I have like humax freesat hd ,humax freeview hd 1 tb, cable boxes 3 types that recorded plus two tivo 1 tb boxes.
My box freeze about once a month from getting the box last August and I have done a reset twice and need to power off and then hold on for some time for the data for the freeview epg to load then mix with the bt epg before you can check that all channels are there and working. The box does not like not being on for two days or more. The box does not like being rushed with operating systems like looking at the full channel guide then going to channel fully then change to players and looking through the listing it will freeze or go slower than before in operation.
Its a bugy box of tricks but so were most others a sometime until software is right....

MSI Forum Lock Ups

Hey guys wondering where i have been the last couple of days??...no, you guessed wrong i was not with my girlfriend (well at least no during daytime :D )
I was trying to LOGIN IN THE F*****G FORUM :O ?(
Markoul
p.s. At least it seems now we are going to have Avatars and also we have got the old forum back :P

Hi,
First of all thanks to all for the help, and CJLittle...LMAO ! My car is a Scooby and a nice blue paint job ! Believe it or not they assured me all this would work.. I bought it in one package and even questioned it. Also to be fair up until then they had always been very good... shows they have no zero about 3200XP 200 fsbetc... When I went back with the power supply and told them they changed it out and let me off on the extra money it should have been.
The crashes are as follows :-
[list=1]
Locks up after random amounts of time in games, sometimes dont even get to load it up at all, other times I can play 2 hours. When the games lock up usually there is a high pitch squeal and can only get out of it by reset or power off.
I cannot install Zone Alarm Pro or Agnitum Outpost are 2 anyway (there are others) these just come up with the installer screen and hangs there, I have to go to Task Manager to close them down, unlike the lock up in games.
The cooler is the Coolermaster Jet... and the temperature is more than acceptable (right now is 44 C) so I cannot see that at all being a factor.
leds are on on the d bracket when it locks, I did not know of this function and will check it out. Thanks for that tip.[/list=1]
Question from me: would the 2700 RAM cause these lockups ? I would have thought it would just not work at all ? If this is possible then I will go and change out the RAM as tuning it down to 166 (if it is possible) does not appeal to me ! But yes it may show what the problem is.
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The laptop does the Windows multi-boot off the primary drive. I want to enable bit locker to secure the drives.
If the two windows environments were exclusively separate, setting up bit locker on each drive independently would be pretty straight forward, but when I'm in one OS, I will frequently need to get files and data from the other drive (and no, making each
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the Windows 7 drive needs to be natively bit locked. and be accessible when running Windows 2008 from the second drive.
the Windows 2008 R2 drive needs to be natively bit locked, and be accessible when running Windows 7 from the first drive, and be accessible when run as a stand-alone USB drive on another system.
I would appreciate any wisdom you can share to make this all work. And please presume that i know next to nothing about installing and running bit locker, because that's pretty much true.
Let me know if you need more information about my configuration.
Thanks

Hi,
"and be accessible when run as a stand-alone USB drive on another system."
Firstly, if you enable bitlocker for one drive, it will be encrypted always until you decrypt it. Thus after you insert it to any system, it need to enter the credential to access it.
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Karen Hu
TechNet Community Support

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