Lockbox applied check with multiple invoices but no clearing

Hello experts.
I have an odd issue with some items that are posting through FLB2.
We have a check that is applied to 3 separate invoices. The invoices are valid and show as "document found" in the FLB2 reports. The items in the batch in the FLB1 (post processing procedure) show as "APPLIED". If you look at the documents for the "APPLIED" item, none of the invoices for this check were cleared and the payment advice remains open. If you did not manually look at the "APPLIED" item, you would not know the invoices were not cleared. Has anyone had the same problem? We are executing FLB2 with the "Enhanced invoice check" NOT checked. That box is clear. This should allow multiple invoices to clear for the one check? The MICR number is not found, so isn't the next step in clearing to match the invoices on the BAI2 file and then clear if there is a match?
Any advice or assistance on how to resolve this issue would be greatly appreciated.
Thanks.

Hi,
This sounds wierd. Well, I would recommend to check "Enhanced invoice check" option while running FLB2. This will prevent the incorrect cash application to a different customer based on incorrect invoice number. For eg. In LBX file, If customer X sends invoice # belonging to a customer Y by mistake, then lockbox program looks at the document # first, assumes that payment belongs to customer Y(coz of invoice #), and applies it accordingly.
So, it's always better to check the above option. Well, there are few surprises despite selecting the above option in some cases, but I would say this will jack up your hit rate in cash appln for right customer.
Thanks,
Nirav

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