Lockbox File Help- documents found but status went unprocessed

Good Morning SAP Guru's,
I need some help here. I have a payment in a file that contains 1,662 4 records for one check. 80% of the reference information was found and on the report it states document found but the payment still went "unprocessed' in the lockbox program FLB1. The payment clears receivables in multiple customer accounts. When the file was uploaded, we deliberately did not select "enhanced invoice number' for this reason.
Why didn't it hit at least in one customer?
Any help/insight would be greatly appreciated!
POINTS PROMISED

Folks-
The error message on the Posting Log from the Lockbox program was as follows:
Accounts receivable posting error: (F5 102) Customer * is not defined in company code NNNN
As I mentioned in my earlier post, many of the documents hit, why didn't it post "On account" or "Partially applied"?

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